2,162 Regional Support jobs in Indonesia

*Job Description *

1. Menyusun dan menyajikan laporan secara harian, mingguan, dan bulanan terkait operasional dan aktivitas regional.

2. Mengelola, merekap, serta memelihara data dengan rapi dan akurat sebagai dasar pengambilan keputusan.

3. Melakukan analisis data sederhana untuk mendukung evaluasi kinerja dan perencanaan program.

4. Menyiapkan materi presentasi (PowerPoint) yang informatif dan menarik untuk kebutuhan internal maupun eksternal.

5. Memberikan dukungan administratif lainnya guna memastikan kelancaran operasional di tingkat regional.

*Job Requirement *

1. Pendidikan minimal D3, IPK min 2.75 (PTN) dan min 3.00 (PTS)

2. Kemampuan komunikasi verbal yang baik sangat penting dalam melayani pelanggan yang berbeda-beda sifatnya

3. Kemampuan menerangkan sesuatu tanpa berbelit-belit sehingga mudah dimengerti

4. Expert dalam mengolah data Excel (Pivot, Vlookup, dan pengolahan data lainnya)

5. Terbiasa membuat reporting dalam bentuk Power Point

6. Memiliki semangat kerja tinggi, disiplin dan attitude yang baik (Terbiasa teamwork maupun individu)

7. Dapat membuat video/ content (Education atau Promotion)

*Skill Requirement *

Public Communication

Microsoft Excel

Microsoft Powerpoint

About The Role
Purpose
The role of
Regional Application Support Manager
is critical to strengthening our
value-added service offering by providing technical expertise, application development support, and troubleshooting for customers and sales teams.
You will work together with a team of chemists, or technical specialists, and collaborate closely with commercial, regulatory, and product management teams to support business growth and customer satisfaction.

Key Responsibilities

• Support and guide the local technical support team responsible for product application, troubleshooting, and customer training across key industry segments.
• Provide expert technical advice to internal teams and customers on product selection, formulation, performance, and application processes.
• Drive customer engagement through technical presentations, lab trials, product demonstrations, and joint development projects.
• Collaborate with Sales and Product Managers to identify customer needs, recommend solutions, and support business development initiatives.
• Liaise with principals/suppliers for technical information, training, and new product introduction.
• Ensure timely resolution of customer issues, handling escalations as needed, while maintaining a high level of customer satisfaction.
• Support lab operations (if applicable), ensuring safety compliance and optimal use of resources for testing, analysis, and formulation support.
• Develop and maintain technical documentation, application notes, and training materials.
• Stay current with market trends, competitive products, and technological advancements relevant to assigned industries.
• Monitor and report KPIs for technical support performance and customer feedback.

Skills

• Experience working with chemical distribution or specialty additives suppliers.
• Knowledge of product regulatory requirements is preferred (e.g., REACH, TSCA, local regulations).
• Familiarity with lab instruments and analytical techniques used in formulation testing.
• Ability to manage multiple projects and prioritize based on business impact.

Job Requirements

• Bachelor's or Master's degree in Chemistry, Chemical Engineering, Polymer Science, or related technical field.
• Minimum 7-10 years of experience in technical support, formulation, or application development in the industrial chemicals sector.
• Prior leadership experience in managing technical teams or application labs.
• Deep knowledge of at least two or more industry segments (e.g., Coatings & Constructions, Lubricants & MWF, Adhesives, Plastics & Rubber, Water Treatment, Electronics).
• Strong problem-solving skills and ability to interpret technical data and customer requirements.
• Excellent interpersonal and communication skills — capable of working cross-functionally with sales, suppliers, and R&D teams.
• Comfortable presenting technical content to both technical and non-technical audiences.
• Willingness to travel as needed for customer visits, trainings, or supplier meetings.

About Caldic
At Caldic, we're a global leader in distribution solutions, serving diverse markets across the world. Joining us means becoming part of an entrepreneurial, collaborative, and innovation-driven team.

We Offer

• Global opportunities with rapid career growth and development
• An inclusive, diverse, and dynamic work environment
• The chance to shape the future of specialty ingredient solutions across industries like food, pharma, personal care, and more

We operate in 43 countries around the world. Our innovative solutions are tailored to meet the needs of industries such as food, pharma, personal care, and industrial markets, ensuring sustainable success for all stakeholders. To learn more, visit:

Ready to Join Us?
If you're ready to take your career to the next level and join a global leader, apply now at Caldic

Equal Opportunity Employer
Caldic celebrates diversity and is committed to fostering an inclusive work environment. We do not discriminate on the basis of race, religion, gender, or any other characteristic.

Location:

Kota Tangerang, ID, 15139

City: Kota Tangerang

Country/Region: ID

Regional Application Support Manager, Industrial Solutions

About the Role

Purpose

The role of Regional Application Support Manager is critical to strengthening our value-added service offering by providing technical expertise, application development support, and troubleshooting for customers and sales teams. You will work together with a team of chemists, or technical specialists, and collaborate closely with commercial, regulatory, and product management teams to support business growth and customer satisfaction.

Key Responsibilities

• Support and guide the local technical support team responsible for product application, troubleshooting, and customer training across key industry segments.
• Provide expert technical advice to internal teams and customers on product selection, formulation, performance, and application processes.
• Drive customer engagement through technical presentations, lab trials, product demonstrations, and joint development projects.
• Collaborate with Sales and Product Managers to identify customer needs, recommend solutions, and support business development initiatives.
• Liaise with principals/suppliers for technical information, training, and new product introduction.
• Ensure timely resolution of customer issues, handling escalations as needed, while maintaining a high level of customer satisfaction.
• Support lab operations (if applicable), ensuring safety compliance and optimal use of resources for testing, analysis, and formulation support.
• Develop and maintain technical documentation, application notes, and training materials.
• Stay current with market trends, competitive products, and technological advancements relevant to assigned industries.
• Monitor and report KPIs for technical support performance and customer feedback.

Skills

• Experience working with chemical distribution or specialty additives suppliers.
• Knowledge of product regulatory requirements is preferred (e.g., REACH, TSCA, local regulations).
• Familiarity with lab instruments and analytical techniques used in formulation testing.
• Ability to manage multiple projects and prioritize based on business impact.

Job Requirements

• Bachelor's or Master's degree in Chemistry, Chemical Engineering, Polymer Science, or related technical field.
• Minimum 7-10 years of experience in technical support, formulation, or application development in the industrial chemicals sector.
• Prior leadership experience in managing technical teams or application labs.
• Deep knowledge of at least two or more industry segments (e.g., Coatings & Constructions, Lubricants & MWF, Adhesives, Plastics & Rubber, Water Treatment, Electronics).
• Strong problem-solving skills and ability to interpret technical data and customer requirements.
• Excellent interpersonal and communication skills — capable of working cross-functionally with sales, suppliers, and R&D teams.
• Comfortable presenting technical content to both technical and non-technical audiences.
• Willingness to travel as needed for customer visits, trainings, or supplier meetings.

About Caldic

At Caldic, we're a global leader in distribution solutions, serving diverse markets across the world. Joining us means becoming part of an entrepreneurial, collaborative, and innovation-driven team.

We offer:

• Global opportunities with rapid career growth and development
• An inclusive, diverse, and dynamic work environment
• The chance to shape the future of specialty ingredient solutions across industries like food, pharma, personal care, and more

We operate in 43 countries around the world. Our innovative solutions are tailored to meet the needs of industries such as food, pharma, personal care, and industrial markets, ensuring sustainable success for all stakeholders. To learn more, visit:

Ready to Join Us?

If you're ready to take your career to the next level and join a global leader, apply now at Caldic

Equal Opportunity Employer

Caldic celebrates diversity and is committed to fostering an inclusive work environment. We do not discriminate on the basis of race, religion, gender, or any other characteristic.

Location:Kota Tangerang, ID, 15139

City: Kota Tangerang

Country/Region: ID

Job description:

About the Role

The role of
Regional Application Support Manager
is critical to strengthening our
value-added service offering by providing technical expertise, application development support, and troubleshooting for customers and sales teams.
You will work together with a team of chemists, or technical specialists, and collaborate closely with commercial, regulatory, and product management teams to support business growth and customer satisfaction.

Key Responsibilities

• Support and guide the local technical support team responsible for product application, troubleshooting, and customer training across key industry segments.
• Provide expert technical advice to internal teams and customers on product selection, formulation, performance, and application processes.
• Drive customer engagement through technical presentations, lab trials, product demonstrations, and joint development projects.
• Collaborate with Sales and Product Managers to identify customer needs, recommend solutions, and support business development initiatives.
• Liaise with principals/suppliers for technical information, training, and new product introduction.
• Ensure timely resolution of customer issues, handling escalations as needed, while maintaining a high level of customer satisfaction.
• Support lab operations (if applicable), ensuring safety compliance and optimal use of resources for testing, analysis, and formulation support.
• Develop and maintain technical documentation, application notes, and training materials.
• Stay current with market trends, competitive products, and technological advancements relevant to assigned industries.
• Monitor and report KPIs for technical support performance and customer feedback.

Skills

• Experience working with chemical distribution or specialty additives suppliers.
• Knowledge of
  product regulatory requirements
  is preferred (e.g.,
  REACH, TSCA, local regulations).
• Familiarity with
  lab instruments and analytical techniques used in formulation testing.
• Ability to manage multiple projects and prioritize based on business impact.

Job Requirements

• Bachelor's or Master's degree in Chemistry, Chemical Engineering, Polymer Science, or related technical field.
• Minimum 7-10 years of experience in
  technical support, formulation, or application
  development in the
  industrial chemicals sector.
• Prior leadership experience in managing technical teams or application labs.
• Deep knowledge of
  at least two or more industry segments (e.g., Coatings & Constructions, Lubricants & MWF, Adhesives, Plastics & Rubber, Water Treatment, Electronics).
• Strong problem-solving skills and ability to interpret technical data and customer requirements.
• Excellent interpersonal and communication skills — capable of working cross-functionally with sales, suppliers, and R&D teams.
• Comfortable presenting technical content to both technical and non-technical audiences.
• Willingness to travel as needed for customer visits, trainings, or supplier meetings.

About Caldic

At Caldic, we're a global leader in distribution solutions, serving diverse markets across the world. Joining us means becoming part of an entrepreneurial, collaborative, and innovation-driven team.

We offer:

• Global opportunities
  with rapid career growth and development
• An inclusive, diverse, and dynamic work environment
• The chance to shape the future of specialty ingredient solutions across industries like food, pharma, personal care, and more

We operate in 43 countries around the world. Our innovative solutions are tailored to meet the needs of industries such as food, pharma, personal care, and industrial markets, ensuring sustainable success for all stakeholders. To learn more, visit:

Ready to Join Us?

If you're ready to take your career to the next level and join a global leader, apply now at Caldic

Equal Opportunity Employer

Caldic celebrates diversity and is committed to fostering an inclusive work environment. We do not discriminate on the basis of race, religion, gender, or any other characteristic.

Resvara Indonesia sedang membuka lowongan untuk posisi Penuh waktu Customer Support di Sinduadi, Jogja. Lamar sekarang untuk menjadi bagian dari tim kami.

Kualifikasi pekerjaan:

• Tersedia jam fleksibel

Customer Support Admin (Back Office)

Posisi ini akan ditempatkan di perusahaan mitra kami yang bergerak di bidang broker/forex.

Kualifikasi:

• Pengalaman minimal 1 tahun di posisi yang sama atau di bidang administrasi.
• Mahir mengoperasikan Microsoft Office (Word & Excel), CRM, dan platform customer support lainnya.
• Memiliki pengetahuan di bidang forex (lebih disukai).
• Terbiasa melakukan rekapitulasi data dan membuat laporan harian.
• Mampu berbahasa Inggris (nilai tambah).
• Teliti, cepat, multitasking, serta mampu bekerja dengan target.
• Memiliki kemampuan komunikasi dan koordinasi yang baik dengan stakeholder perusahaan.
• Memiliki keterampilan problem-solving dan mampu bekerja secara mandiri maupun dalam tim.
• Bersedia bekerja secara shift termasuk akhir pekan.
• Memiliki laptop untuk bekerja.
• Siap bergabung segera untuk WFO di Yogyakarta.

Benefit:

• Gaji pokok sesuai UMK Yogyakarta 2025
• BPJS Kesehatan & Ketenagakerjaan
• Uang lembur sesuai ketentuan yang berlaku

Two Blocks sedang membuka lowongan untuk posisi Penuh waktu Customer Support di Panunggangan, Banten. Lamar sekarang untuk menjadi bagian dari tim kami.

Kualifikasi pekerjaan:

• Tersedia jam fleksibel
• Gaji yang diinginkan: Rp3,000,000 - Rp5,000,000 per bulan

PT TEDMONNINDO PRATAMASEMESTA sedang membuka lowongan untuk posisi Penuh waktu Customer Support di Kedungdoro, Jawa Timur. Lamar sekarang untuk menjadi bagian dari tim kami.

Persyaratan untuk peran ini:

• Mencari kandidat untuk bekerja pada:
• Senin pagi
• Senin siang
• Selasa pagi
• Selasa siang
• Rabu pagi
• Rabu siang
• Kamis pagi
• Kamis siang
• Jumat pagi
• Jumat siang
• Sabtu pagi
• Sabtu siang
• Minggu pagi

• Minggu siang

• MEMBANGUN DATA BASE PELANGGAN

• MERESPON PELANGGAN MELALUI CHAT MAUPUN TELEPON

• MEMAHAMI PERMINTAAN PELANGGAN

• MEMBERIKAN INFORMASI PRODUK DAN LAYANAN KE PELANGGAN

• MENANGANI DAN MEMASTIKAN KOMPLAIN DARI PELANGGAN TERTANGANI DALAM 1 KALI PENANGANAN

• MELAKUKAN RELASI KE PELANGGAN ( WARM & HOT CUSTOMER )

7.MENCATAT FEEDBACK DARI PELANGGAN TERKAIT PENINGKATAN PRODUK ATAUPUN LAYANAN

8.MENYUSUN DAN MELAKSANAKAN SURVEY PELANGGAN

1. MELAKUKAN LAPORAN HARIAN DAN BULANAN

2. MENGAWASI HARIAN KERJA TEAM SALES OFFLINE

3. MEMBERIKAN EDUKASI PRODUK KE TOKO

4. PENDIDIKAN MINIMAL SMA /SMK Diutamakan S1

5. MEMAHAMI SPREEADSET DAN EXCEL

6. TERBIASA KERJA DIBAWAH TARGET

7. TERBIASA MENGGUNAKAN WA BUSINESS

8. BISA KERJASAMA TEAM

9. Berpengalaman di toko bangunan

PENEMPATAN DI BALIKPAPAN

DIUTAMAKAN DOMISILI BALIKPAPAN

Eagle Protect Security is a leading Security Services Provider company operating globally, dedicated to delivering the best experience for our international customers. We are looking for a passionate, solution-oriented individual who is fluent in English to join our dedicated Customer Support team.

The Customer Support Specialist is primarily responsible for providing world-class support to our international, English-speaking customer base across various communication channels (email, live chat, and phone). The core focus is resolving customer issues efficiently, professionally, and accurately, maintaining high customer satisfaction, and contributing positively to the company's global reputation.

1. Multi-Channel Support:

2. Manage and resolve incoming customer inquiries and issues in English promptly via all channels (phone, email, chat).

3. Provide clear, accurate technical assistance, product information, and effective troubleshooting guidance.

4. Communication and Documentation:

5. Ensure all written and verbal communication (specifically in English) is fluent, professional, and grammatically correct.

6. Document customer interactions, reported issues, and provided solutions in detail within the CRM or ticketing system.

7. Customer Advocacy and Feedback:

8. Collaborate with internal teams (Sales, Product, or Technical) to elevate the customer experience and ensure deep-seated issues are resolved.

9. Identify trends of common issues and provide structured feedback to management for product or service improvement.

10. Compliance:

11. Ensure all customer interactions and data handling adhere strictly to the company's privacy policies and service standards.

• Language Proficiency: Fluency in English—both written and verbal—is an absolute requirement. English proficiency tests (e.g., TOEFL/IELTS scores or internal testing) may be required.
• Experience: A minimum of 2 years of experience in Customer Support, Call Center environments, or a similar customer-facing role with a global audience.
• Technical Skills: Proficient in using CRM systems such as Zendesk, Salesforce, or Freshdesk, and other digital communication tools.
• Mindset: Possesses high empathy, patience, and a solution-oriented approach, with the ability to remain calm under pressure.
• Education: Minimum of a (Diploma/Bachelor's) degree in any field.
• Availability: Willingness to work in shifts, including nights, weekends, or holidays, to support international time zones.

• Proficiency in other foreign languages
• Experience providing technical support for software or SaaS (Software as a Service) products.

Skill teknis

• Manajemen tiket (CRM tools)
• Pemanfaatan tools komunikasi internal untuk kolaborasi tim
• Berpengalaman di bidang Customer Support atau layanan pelanggan

Soft skill

• Komunikasi interpersonal yang jelas dan empatik
• Kemampuan mendengarkan aktif dan menggali kebutuhan user
• Problem solving kolaboratif
• Manajemen emosi dan tekanan saat menangani komplain
• Disiplin dan konsisten dalam dokumentasi