1,140 Reservation Agent jobs in Indonesia

Additional Information
Job Number

Job Category
Reservations

Location
Renaissance Bali Nusa Dua Resort, Kawasan Pariwisata Lot SW 4 & 5, Bali, Bali, Indonesia, 80361VIEW ON MAP

Schedule
Full Time

Located Remotely?
N

Position Type
Non-Management

Position Summary
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups. Set-up proper billing accounts according to Accounting policies.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications
Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We're looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International.
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GM Production Indonesia sedang membuka lowongan untuk posisi Penuh waktu Reservation Agent di Caturtunggal, Jogja. Lamar sekarang untuk menjadi bagian dari tim kami.

Kualifikasi pekerjaan:

• Tersedia jam fleksibel
• Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
• Kartu izin tinggal dapat diberikan untuk posisi ini
• Gaji yang diinginkan: Rp2,500,000 - Rp4,000,000 per bulan
• Posisi ini adalah perekrutan yang mendesak.

TOUR PLANNER / TRAVEL CONSULTANT

Deskripsi pekerjaan:

• Membuat perencanaan dan penawaran paket wisata, open trip serta follow up klien.
• Melayani request order dan pertanyaan dari klien.
• Memberikan info tentang produk perusahan kepada klien dengan baik dan jelas.
• Segmentasi klien Coorporate.

Persyaratan:

• Berpengalaman minimum 3 tahun di Biro Agent Tour Travel (Tour Operator / Tour Planner).
• Pendidikan Minimal D3/S1 Pariwisata / Usaha Perjalanan Wisata
• Memiliki wawasan luas tentang (pariwisata) destinasi wisata Indonesia dan Luar Negeri.
• Aktif dan fasih Berbahasa Inggris (lisan dan tulisan).
• Berpenampilan rapi
• Jujur, ramah dan mampu berinisiatif
• Dapat berkomunikasi dengan baik secara lisa maupun tulisan
• Berorientasi pada target & mampu bekerja di bawah tekanan

PT Eureka Management and Services sedang membuka lowongan untuk posisi Penuh waktu Reservation Agent di Kota, Bali. Lamar sekarang untuk menjadi bagian dari tim kami.

Kualifikasi pekerjaan:

• Mencari kandidat untuk bekerja pada:
• Senin: Pagi, Siang
• Selasa: Pagi, Siang
• Rabu: Pagi, Siang
• Kamis: Pagi, Siang
• Jum'at: Pagi, Siang
• Sabtu: Pagi, Siang
• Minggu: Pagi, Siang
• Gaji yang diinginkan: Rp3,540,000 per bulan

JOIN OUR TEAM Eureka Management Services is seeking passionate and dedicated individuals to join our villa properties team. General Qualifications:

• Residing in Bali
• Previous experience in the hospitality industry
• Have experience in the same role

Reservation & Concierge Agent Primary Responsibilities:

• Experienced in Airbnb, Agoda, , Expedia, Traveloka
• Maintain and control the bookings
• Correspondent and answer guest inquiries
• Create, process, and update reservations
• Work independently and collaborate with other departments to guarantee guest

satisfaction

• Provide high-standard services

Shortlisted candidates will be contacted via email to complete a pre-interview test. We're excited to welcome you to our team soon

We are currently looking for a dedicated and detail-oriented individual to join our team as a Reservations Staff in Jimbaran - Bali. As a member of our team, you will be responsible for answering phone calls and emails from our global clientele and providing assistance with booking suitable reservations. You will also be responsible for accurately recording customer information, including payment details, and offering customers advice on available upgrades or promotions that can enhance their overall experience with us. Additionally, you will assist customers with altering or cancelling reservations, as needed. The ideal candidate for this position should possess excellent phone and email etiquette, exceptional communication and customer service skills, and a strong attention to detail.

Reservations Agent Duties and Responsibilities

• Answer phones and assist customers in making, altering, or cancelling reservations
• Respond to emails with reservation information, confirmations, and additional details
• Respond to Social Media inquiries as well as WhatsApp communication with potential clients
• Advise customers regarding ongoing promotions or available upgrades that may enhance their experience
• Answer questions regarding rooms, facilities, and rates
• Accurately record customer information and proceed with payments upon successful reservations

Requirements and Qualifications

• Fluent in both spoken and written English
• Detail-oriented and hardworking
• Flexible
• Familiar with email correspondence
• Familiar with channel manager, OTA's extranet, booking engine, Social Media platforms and WhatsApp for business
• At least one experience as the reservation in villa or hotel is a plus
• Have experience in using PMS is a plus

Please note that the job is not situated in a hotel, but in our headquarters based in Jimbaran - Bali

Company Description
paradise of paradoxes.
25hours hotel jakarta the oddbird is a space that celebrates culture and lifestyle with nostalgia, authenticity, and genuine hospitality. It embodies poetic contrasts-the paradise of paradoxes. Nestled in the heart of the sudirman central business district (scbd) within district8, 25hours hotel jakarta the oddbird stands tall with 38 stories, featuring 210 rooms and 135 serviced apartments rising above ashta mall in the senopati area, the city's hottest business and lifestyle district.

Job Description
Primary Responsibilities
Reservation Responsibilities

• Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines
• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services
• Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue
• Determine guest needs and quote the appropriate room and rate as per requirements
• Input booking information into the Reservation System
• Process amendments to reservations such as extensions, early departures, etc.
• Arrange accommodation, visas and activities for leisure, corporate & wholesaler's guests
• Record special billing arrangements for groups and conventions
• Coordinate and communicate with all other departments to ensure a smooth operation

Administration & Coordination

• File and organize departmental documents, maintain stationery and office supplies for the department
• Prepare monthly staff attendance report for Payroll processing
• Perform duties and responsibilities in a confidential manner when applicable
• Report any equipment failures/problems & repair requests to Maintenance Department

Other Responsibilities

• Be aware of the hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the assigned by the Management

Qualifications
Knowledge and Experience

• Diploma education
• Minimum 1 year of experience in a similar capacity or preferably in the area of guest services/tele-marketing
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint

Competencies

• Good communication skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Well-presented and professionally groomed at all times

Additional Information

In compliance with employment laws in Indonesia, this position is only open to Indonesians.

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We are currently seeking a detail-oriented and customer-focused Reservation Agent to join our team. The ideal candidate will be responsible for managing reservations, responding to inquiries, and ensuring a smooth booking process for our customers.

• Handle inbound and outbound reservation inquiries via phone, email, or online platforms.
• Process bookings accurately using our reservation system.
• Provide information on availability, pricing, promotions, and services.
• Confirm and update reservations as needed.
• Resolve customer issues or complaints in a professional and timely manner.
• Maintain accurate records and reports of reservations.
• Coordinate with internal departments to ensure guest satisfaction.

• Proven experience as a reservation agent or in a similar customer service role (preferred).
• Strong communication skills in English (verbal and written).
• Excellent organizational and multitasking abilities.
• Familiarity with reservation systems
• Able to work flexible hours

Company Description

Novotel Jakarta Cikini is strategically located in Cikini, the heart of Jakarta. The 245-room hotel features Food Exchange, a casual International Buffet restaurant with ideal offerings for business and meeting purposes. It provides free bicycles, private parking, an outdoor swimming pool, and a fitness center. Other facilities at the property include a restaurant, room service, a 24-hour front desk, and free WiFi.

Enjoy your stay in the 245-room hotel. This modern business hotel is close to Jakarta's Golden Triangle, minutes from the CBD, SCBD, and Dr. Cipto Mangunkusumo National General Hospital, Proclamation Monument, Taman Ismail Marzuki, Taman Menteng, and Jakarta's Gambir train station.

Located on Jalan Cikini, Central Jakarta's heritage tourism destination, Novotel Jakarta Cikini provides access to explore Central Jakarta's historical sites and minutes from the glittering city center of Jakarta.

Job Description

• Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines
• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services
• Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue
• Determine guest needs and quote the appropriate room and rate as per requirements
• Input booking information into the Reservation System
• Process amendments to reservations such as extensions, early departures, etc.
• Arrange accommodation, visas and activities for leisure, corporate & wholesaler's guests
• Record special billing arrangements for groups and conventions
• Coordinate and communicate with all other departments to ensure a smooth operation

Qualifications

• Minimum 1 year of experience in a similar capacity or preferably in the area of guest services/tele-marketing
• Excellent reading, writing and oral proficiency in English language.
• Proficient in MS Excel, Word, & PowerPoint
• Good communication skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Well-presented and professionally groomed at all times

We are seeking a motivated and customer-focused Reservation Agent to handle table bookings and guest inquiries for our Izakaya Lounge & Nightclub. The ideal candidate will have excellent communication skills, strong organizational abilities, and a passion for delivering exceptional guest experiences.

Key Responsibilities

• Handle all incoming reservation requests via phone, email, social media, and booking platforms.
• Provide accurate information regarding table availability, pricing, packages, and promotions.
• Maintain and update the reservation system to ensure accurate guest records.
• Coordinate with the host/hostess team, VIP hosts, and management regarding guest lists and table allocations.
• Confirm and follow up on reservations to minimize no-shows.
• Assist with special requests such as bottle service, VIP seating, and group bookings.
• Handle guest complaints or issues in a professional and timely manner.
• Support the marketing and promotions team by upselling packages and special events.
• Ensure smooth communication between guests and nightclub staff before and during events.

Qualifications

• Previous experience in reservations, hospitality, or customer service (nightclub or nightlife experience preferred).
• Strong verbal and written communication skills.
• Proficiency with reservation systems and Microsoft Office (knowledge of CRM tools is a plus).
• Ability to multitask and remain calm in a fast-paced, high-pressure environment.
• Strong organizational and problem-solving skills.
• Flexibility to work evenings, weekends, and holidays.

Skills & Attributes

• Customer-oriented with a friendly and professional demeanor.
• Sales-driven with the ability to upsell and promote packages.
• Team player with strong coordination skills.
• Detail-oriented and reliable.

Job Type: Full-time

Azure International Bali Villas sedang membuka lowongan untuk posisi Penuh waktu Reservation Agent di Tibubeneng, Bali. Lamar sekarang untuk menjadi bagian dari tim kami.

Kualifikasi pekerjaan:

• Tersedia jam fleksibel
• Gaji yang diinginkan: Rp3,000,000 - Rp4,000,000 per bulan