9 Restaurant Workers jobs in Padang

• Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
• Providing first-level technical support and troubleshooting for product-related issues.
• Guiding customers through product features, setup, and usage.
• Resolving customer complaints and escalating complex issues to the appropriate departments.
• Documenting customer interactions, issues, and resolutions accurately in the CRM system.
• Maintaining a high level of product knowledge and technical expertise.
• Identifying opportunities to improve customer satisfaction and service processes.
• Collaborating with other teams, such as sales and product development, to address customer needs.
• Adhering to service level agreements (SLAs) and quality standards.
• Gathering customer feedback and reporting on common issues or trends.
• Assisting with customer account management and order inquiries.
• Contributing to a positive team environment and sharing knowledge with colleagues.

• Leading, training, and mentoring a remote team of customer service and helpdesk agents.
• Overseeing daily helpdesk operations, ensuring timely and effective resolution of customer inquiries and technical issues.
• Developing and implementing customer service policies and procedures to enhance customer satisfaction and loyalty.
• Monitoring key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores, and implementing strategies for improvement.
• Managing the helpdesk ticketing system, ensuring accurate tracking, assignment, and documentation of all support requests.
• Identifying recurring technical issues and collaborating with relevant departments to implement permanent solutions.
• Developing and maintaining comprehensive knowledge base articles and FAQs for both internal and external use.
• Analyzing customer feedback and support trends to identify areas for service enhancement.
• Managing escalations and complex customer issues with professionalism and efficiency.
• Contributing to the continuous improvement of support tools and technologies.
• Ensuring effective communication and collaboration between the support team and other departments.
• Developing and conducting training sessions for new and existing support staff on products, services, and support tools.
• Managing schedules and ensuring adequate coverage for the remote support team across different time zones, if applicable.
• Reporting on helpdesk performance and key metrics to senior management.
• Championing a customer-centric culture within the support team and across the organization.

• Provide comprehensive technical support and troubleshooting assistance to customers via phone, email, and chat.
• Diagnose and resolve hardware, software, and network-related issues efficiently.
• Guide users through step-by-step solutions in a clear and concise manner.
• Document all support interactions, including issues, troubleshooting steps, and resolutions, in the helpdesk system.
• Escalate unresolved issues to higher-level support or relevant technical teams.
• Maintain a high level of customer satisfaction through professional and timely service.
• Contribute to the creation and maintenance of a knowledge base of common issues and solutions.
• Identify recurring technical problems and provide feedback for product improvement and documentation updates.
• Stay up-to-date with product knowledge and technical advancements.
• Adhere to established service level agreements (SLAs) for response and resolution times.
• Assist in training junior helpdesk staff as needed.

• Minimum of 3-5 years of experience in customer service or helpdesk support, preferably with a focus on technical support.
• Proven ability to troubleshoot and resolve a wide range of IT issues (e.g., operating systems, applications, network connectivity).
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving and diagnostic abilities.
• Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow).
• Familiarity with remote support tools.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Ability to work independently and manage time effectively in a remote work environment.
• Technical certifications (e.g., CompTIA A+, Network+) are a plus.
• High school diploma or equivalent; Associate's or Bachelor's degree preferred.

PT. Makmur Mandiri Abadi adalah perusahaan distribusi bahan pangan yang terpercaya. Sebagai mitra Anda dalam industri kuliner, kami menyediakan produk berkualitas tinggi seperti daging beku, hasil laut, produk unggas, produk susu dan turunannya, serta produk nabati. Hingga saat ini, PT Makmur Mandiri Abadi mempunyai 3 cabang yang tersebar di Semarang, Yogyakarta, dan Solo.

Perusahaan kami adalah yang berfokus pada kecepatan, fleksibilitas, dan dapat diandalkan. Kami menjalin kerjasama yang kokoh berlandaskan kepercayaan, integritas, dan kesuksesan bersama bagi semua pemangku kepentingan. dan kami ingin selalu berperan aktif membangun bangsa dan mensejahterakan masyarakat.

Kami sedang mencari kandidat untuk posisi sales spesialis food service & FMCG, dengan keterangan sebagai berikut:

DESKRIPSI PEKERJAAN

• Mencari peluang penjualan dan menjalin jaringan dengan calon pelanggan
• Memahami kebutuhan dan tujuan klien dan memberikan solusi yang layak
• Menyiapkan penawaran untuk pelanggan
• Menangani dan membina hubungan baik dengan pelanggan
• Melakukan penagihan
• Mencapai target yang ditentukan
• Mengembangkan basis pelanggan (NOO)

PRODUK

• Meat (Daging sapi, daging kambing, Bebek, dsb)
• Fish & Seafood (Dori, Salmon, Tuna, dsb)
• Frozen & Chilled Food (Kentang, Keju, Sosis, Bakso, dsb)
• Dry Food (Soy sauce, Chocolate, Syrup, dsb)

CHANNEL PELANGGAN

• HORECA (Hotel, Restaurant, Cafe)
• MT (Modern Trade) & GT (General Trade)
• NKA (National Key Account)
• TBK (Toko Bahan Kue)
• Frozen Food Store

KUALIFIKASI

• Mempunyai kemampuan pemecahan masalah
• Berpengalaman di bidang sales (FOOD SERVICE / FMCG diutamakan)
• Berpengalaman di HORECA diutamakan
• Berpengalaman minimal 2 tahun di bidang distribusi
• Disiplin dan berintegritas
• Biasa bekerja dengan target

BENEFIT KARYAWAN

• Gaji pokok
• Tunjangan transport
• Insentif bonus target
• BPJS Kesehatan
• BPJS Tenaga Kerja
• Fasilitas mess karyawan ber-AC

Penempatan Semarang kota
Untuk profile & produk MMA, silahkan cek di website

• Oversee the daily operations of multiple food service locations, ensuring smooth and efficient service delivery.
• Manage and lead teams of chefs, kitchen staff, and front-of-house personnel, fostering a positive and productive work environment.
• Develop and implement operational policies and procedures to maintain high standards of food quality, safety, and hygiene.
• Control food and labor costs, manage inventory, and optimize purchasing processes.
• Ensure compliance with all health regulations, food safety standards (e.g., HACCP), and licensing requirements.
• Drive customer satisfaction by monitoring service quality and addressing customer feedback promptly.
• Develop and implement sales and marketing initiatives to increase revenue and customer traffic.
• Train and develop staff, providing coaching and performance feedback to ensure continuous improvement.
• Manage vendor relationships and negotiate contracts for supplies and services.
• Analyze financial reports and operational data to identify trends and opportunities for improvement.
• Ensure all facilities and equipment are maintained in excellent working condition.
• Collaborate with culinary teams on menu development and presentation.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 7 years of progressive experience in food service management, with a proven track record in multi-unit operations.
• In-depth knowledge of culinary operations, food safety standards, and cost control measures.
• Strong leadership, communication, and interpersonal skills.
• Experience in menu planning, inventory management, and P&L analysis.
• Proficiency in relevant POS systems and operational software.
• Ability to work under pressure and make sound decisions in a fast-paced environment.
• Excellent problem-solving and conflict-resolution skills.
• Passion for food, hospitality, and delivering exceptional customer experiences.

• Developing, implementing, and refining operational strategies to enhance efficiency, profitability, and service quality across all remote food service locations.
• Establishing and enforcing rigorous quality control standards for food preparation, safety, and hygiene protocols.
• Managing inventory levels, procurement processes, and supplier relationships to ensure cost-effectiveness and availability of ingredients.
• Overseeing the logistics and delivery network, optimizing routes and delivery times to ensure timely and satisfactory customer experiences.
• Leading, training, and motivating a remote team of culinary staff, delivery personnel, and support staff, fostering a culture of high performance.
• Analyzing operational data and key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
• Collaborating with the culinary development team to ensure smooth execution of new menu items and promotions.
• Managing operational budgets, controlling costs, and ensuring adherence to financial targets.
• Implementing and leveraging technology solutions to streamline operations and improve communication within the remote workforce.
• Ensuring compliance with all relevant health, safety, and regulatory standards.