149 Retail Banking jobs in Indonesia
Branch Manager - Retail Banking
30141 Palembang, South Sumatra
IDR16000000 month
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Our client, a reputable
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Head of Retail Banking
40535 Cimahi, West Java
IDR20000000 month
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Our client, a prominent financial institution, is seeking an accomplished Head of Retail Banking to lead and manage all aspects of its retail banking operations in West Java. This senior leadership role is responsible for developing and executing strategic plans to drive growth in customer acquisition, deposit gathering, and loan portfolio expansion. You will oversee the branch network, product development, customer service, and digital banking initiatives to ensure a superior customer experience. The ideal candidate will possess extensive knowledge of the banking industry, regulatory requirements, and market trends. Strong leadership, strategic planning, and financial acumen are paramount. Responsibilities include setting performance targets for the retail banking division, managing the P&L, and ensuring the achievement of profitability goals. You will also be responsible for talent management, including recruitment, training, and development of retail banking staff. This role requires a forward-thinking individual who can adapt to the evolving financial landscape and embrace technological advancements. A Bachelor's degree in Finance, Economics, Business Administration, or a related field is mandatory; an MBA or equivalent is highly preferred. A minimum of 10 years of progressive experience in retail banking, with at least 5 years in a senior management capacity, is required. This position is based in Depok, West Java, ID , with potential for hybrid work arrangements. Excellent communication, negotiation, and interpersonal skills are essential for building strong relationships with customers, employees, and stakeholders.
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Senior Branch Manager - Retail Banking
60115 Surabaya, East Java
IDR14000000 month
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Our client is seeking a highly motivated and experienced Senior Branch Manager to lead our retail banking operations in **Surabaya, East Java, ID**. This role is responsible for driving branch sales performance, ensuring exceptional customer service, managing branch staff, and maintaining operational excellence. The ideal candidate will have a strong background in retail banking, leadership skills, and a deep understanding of financial products and services.
Key Responsibilities:
Key Responsibilities:
- Oversee all daily branch operations, ensuring efficient and effective service delivery.
- Lead, coach, and motivate branch staff to achieve sales targets and provide superior customer service.
- Develop and implement strategies to increase customer acquisition, retention, and cross-selling of financial products.
- Manage branch sales performance, monitor key performance indicators (KPIs), and implement corrective actions as needed.
- Ensure compliance with all
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2
Head of Retail Banking Operations
60111 Surabaya, East Java
IDR40000000 month
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Our client is seeking a seasoned and strategic Head of Retail Banking Operations to oversee and optimize all aspects of their retail banking services in Surabaya, East Java, ID . This critical leadership role demands extensive experience in the banking sector, with a focus on operational efficiency, customer service excellence, and regulatory compliance. You will be responsible for managing branch operations, developing and implementing new banking products and services, and ensuring the smooth functioning of all retail banking channels, including digital platforms. Key duties include setting operational targets, managing departmental budgets, and driving initiatives to improve profitability and customer satisfaction. The ideal candidate will possess a deep understanding of retail banking products, risk management, and compliance requirements within the financial industry. Strong leadership, decision-making, and problem-solving skills are paramount. You will lead and mentor a team of banking professionals, fostering a culture of high performance and continuous improvement. This role requires developing and maintaining strong relationships with key stakeholders, including customers, regulators, and internal departments. Strategic planning for service delivery, technology adoption, and process enhancement will be central to your responsibilities. You will also be tasked with identifying opportunities for operational innovation and implementing best practices to maintain a competitive edge. The successful candidate will be adept at managing change and driving efficiency within a complex financial environment. This is an on-site position, requiring full dedication to managing the operational landscape of our client's retail banking division.
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3
Customer Service Representative
46151 Tasikmalaya, West Java
IDR5500000 month
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Our client is seeking a friendly and professional Customer Service Representative to join their support team. This is a fully remote position, allowing you to work from the comfort of your home. You will be the first point of contact for customers, providing exceptional support and resolving inquiries across various communication channels, including phone, email, and chat. Your primary goal is to ensure customer satisfaction by addressing their needs efficiently and effectively. Key responsibilities include answering customer questions, troubleshooting issues, processing orders or requests, providing information about products and services, and escalating complex problems to the appropriate departments. You will maintain accurate customer records and document all interactions. The ideal candidate possesses excellent communication and active listening skills, patience, and a positive attitude. Previous experience in customer service or a call center environment is highly desirable. You should be comfortable working with computers and various software applications, including CRM systems. Strong typing skills and the ability to multitask are essential. This remote role requires a dedicated workspace, a reliable internet connection, and the ability to work independently with minimal supervision. You must be empathetic, professional, and committed to delivering outstanding customer experiences. If you are a people-person who enjoys helping others and thrives in a remote work setting, we encourage you to apply.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information about products and services.
- Troubleshoot and resolve customer issues and complaints.
- Process customer orders, applications, or requests.
- Maintain accurate customer records and update
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4
Customer Service Representative
75122 Balikpapan, East Kalimantan
IDR4500000 month
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Our client is looking for dedicated and customer-focused Customer Service Representatives to join their support team in Balikpapan, East Kalimantan, ID . This role is essential for providing excellent service and support to our valued customers. You will be the primary point of contact for customer inquiries, resolving issues efficiently and professionally. Responsibilities include responding to customer queries via phone, email, and chat, troubleshooting problems, and providing information about products and services. You will need to maintain a high level of customer satisfaction by delivering timely and effective solutions. Key duties involve logging customer interactions, documenting issues and their resolutions, and escalating complex cases to appropriate departments when necessary. The ideal candidate will possess strong communication and active listening skills, a patient and empathetic demeanor, and a genuine desire to help customers. Proficiency in using customer relationship management (CRM) software and standard office applications is required. You should be able to work effectively in a team environment and adhere to company policies and service level agreements. A positive attitude and the ability to remain calm under pressure are crucial for success in this role. Join us to be part of a supportive team dedicated to providing outstanding customer experiences.
Responsibilities:
Responsibilities:
- Handle inbound customer inquiries via phone, email, and chat.
- Provide accurate information about products, services, and company policies.
- Troubleshoot and resolve customer issues promptly and effectively.
- Document customer interactions, issues, and resolutions in the CRM system.
- Escalate complex issues to appropriate departments for resolution.
- Maintain a high level of customer satisfaction and build strong customer relationships.
- Adhere to service level agreements and performance standards.
- Identify opportunities to improve the customer experience.
- Collaborate with team members to share knowledge and best practices.
- High school diploma or equivalent; Associate's degree is a plus.
- Previous experience in a customer service or call center role is preferred.
- Excellent verbal and written communication skills in Bahasa Indonesia and English.
- Strong active listening and problem-solving skills.
- Proficiency with CRM software and computer applications.
- Ability to multitask and manage time effectively.
- Patient, empathetic, and customer-oriented attitude.
- Ability to work in a team environment and independently.
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5
Customer Service Manager
60111 Surabaya, East Java
IDR7 Annually
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Our client is seeking an experienced and customer-focused Customer Service Manager to lead our support operations in Surabaya, East Java, ID . This role is crucial in ensuring our customers receive exceptional service and support, fostering loyalty and satisfaction. You will be responsible for managing a team of customer service representatives, setting performance standards, and implementing training programs to enhance skills and service quality. Your duties will include handling escalated customer issues, analyzing customer feedback, and developing strategies to improve the overall customer experience. You will also be involved in optimizing customer service processes, utilizing CRM systems effectively, and reporting on key performance indicators. The ideal candidate will have a proven track record in customer service management, with strong leadership, communication, and problem-solving abilities. Experience in managing a remote or hybrid customer service team is a significant advantage. You should be adept at motivating teams, resolving conflicts, and maintaining a positive and productive work environment. A deep understanding of customer service best practices and a passion for delivering outstanding customer satisfaction are essential. If you are a results-driven leader dedicated to exceeding customer expectations, we encourage you to apply and help us elevate our customer support to the next level.
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6
Customer Service Supervisor
16111 Sukabumi, West Java
IDR7000000 month
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Posted 1 day ago
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We are seeking an experienced and motivated Customer Service Supervisor to lead our customer support team. This role is pivotal in ensuring our customers receive exceptional service and support across all channels. You will be responsible for managing day-to-day customer service operations, training and coaching customer service representatives, monitoring service quality, and implementing strategies to improve customer satisfaction and loyalty. The ideal candidate will have a strong background in customer service, excellent leadership abilities, and a passion for exceeding customer expectations. Proficiency in customer relationship management (CRM) software and call center technologies is required. You should be adept at handling escalated customer issues, analyzing customer feedback, and driving continuous improvement within the team. Strong problem-solving skills and the ability to foster a positive team environment are essential.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Supervise and guide a team of customer service representatives.
- Train new team members and provide ongoing coaching and performance feedback.
- Monitor customer interactions to ensure quality and adherence to service standards.
- Handle escalated customer complaints and resolve issues effectively.
- Develop and implement strategies to improve customer satisfaction and retention.
- Analyze customer service data and metrics to identify trends and areas for improvement.
- Ensure efficient operation of the customer service department.
- Collaborate with other departments to address customer needs and improve overall service.
Qualifications:
- Proven experience in customer service, with at least 2 years in a supervisory or team lead role.
- Strong leadership, coaching, and mentoring skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Proficiency in CRM software and customer support tools.
- Ability to handle difficult customer situations calmly and professionally.
- Understanding of key customer service metrics and KPIs.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
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7
Customer Service Representative
70111 Banjarmasin, South Kalimantan
IDR5 month
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Our client is looking for dedicated and customer-focused individuals to join their team as Customer Service Representatives. This role is based in Banjarmasin, South Kalimantan. As a Customer Service Representative, you will be the primary point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience. Your responsibilities will include answering phone calls, responding to emails and chat messages, processing customer requests, and documenting customer interactions in the CRM system. You will need to develop a comprehensive understanding of our client's products and services to effectively address customer needs and concerns. Strong communication, listening, and problem-solving skills are essential for this role. The ideal candidate will be patient, empathetic, and possess a friendly demeanor. We are looking for individuals who are eager to learn, adaptable, and committed to providing excellent service. This is a fantastic entry-level opportunity to build a career in customer support and make a real difference in customer satisfaction. You will be part of a supportive team environment. Prior experience in customer service is beneficial but not required, as comprehensive training will be provided. The successful candidate will demonstrate reliability, professionalism, and a genuine desire to help customers.
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8
Customer Service Representative
45111 Tasikmalaya, West Java
IDR5500000 month
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Our client is looking for a friendly and efficient Customer Service Representative to join their team in Tasikmalaya, West Java, ID . This role is integral to ensuring customer satisfaction and maintaining positive customer relationships. The Customer Service Representative will be the primary point of contact for customers, handling inquiries, resolving issues, and providing information about products and services. Responsibilities include answering customer calls, responding to emails and online inquiries, processing orders, managing customer accounts, and escalating complex issues to the appropriate departments. You will strive to provide exceptional service, actively listening to customer needs and offering effective solutions. The ideal candidate will possess excellent communication and interpersonal skills, with a patient and empathetic demeanor. Previous experience in customer service, preferably in a call center or support environment, is highly desirable. Strong problem-solving abilities and a customer-centric attitude are essential. Proficiency in using customer relationship management (CRM) software and basic computer skills are required. This is an excellent opportunity for individuals who enjoy interacting with people and are passionate about delivering outstanding customer experiences. You should be a team player, able to work effectively in a fast-paced environment and adhere to service standards. A commitment to continuous improvement and customer satisfaction is key. You will be instrumental in building and maintaining customer loyalty for our client.
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