1,682 Retail Services jobs in Indonesia

Job Responsibilities

• Oversee day-to-day store operations to meet sales & service targets

• Lead, motivate, and coach store staff to ensure high performance

• Monitor inventory, merchandising, and product display compliance

• Handle customer inquiries, complaints, and escalations professionally

• Implement and ensure adherence to SOPs and company policies

• Prepare sales reports and provide recommendations for improvements

Qualifications

• Minimum Diploma (D3) in any major (Bachelor's degree preferred)

• 2–3 years of retail experience, with at least 1 year in a supervisory role

• Strong leadership, problem-solving, and organizational skills

• Excellent communication in English

• Proficient in Microsoft Office (Word, Excel, PowerPoint)

• Experienced in Telecommunication/consumer electronics/FMCG /Fashion retail.

Benefits

• Competitive base salary + performance incentives

• BPJS Kesehatan & BPJS Ketenagakerjaan

• Career growth opportunities within a leading retail brand

• Dynamic and supportive team culture

• Other Allowances

• • Big opportunity for permanent employee

• As Store Manager at Abercrombie & Fitch, you'll lead a dynamic team to deliver an exceptional customer experience while driving store performance. You'll embody the brand's youthful, confident, and inclusive spirit, ensuring every customer feels welcome and inspired.

ABOUT THE JOB

Responsible for planning and driving store's retail operations so as to ensure maximum sales , maximum profitability, optimum stocking, increase in customer satisfaction and continued business growth , for maintaining the desired visual merchandising, retail operations, customer service, replenishment, recovery standards in his/her area in the store in all aspects and for sponsoring and coaching the team and driving continuous improvements.

Sales and Commercial Performance

• Communicate the sales targets to the staff and help in maximizing the sales and profitability of the store
• Maximize productivity targets ( sales per sqft, ATV, Conversion etc)
• Implement retail strategies and procedures in discussion with the Territory Head and Concept Head
• Control costs within budgetary guidelines
• Identify internal and external commercial opportunities
• Ensure effective Stock and Space Management
• Conduct SWOT review to analyze the customer profile Visual Merchandiser
• Provide monthly feedback on competitor and event activities
• Suggest improvements based on benchmark practices

Inventory Management & Stock Distribution

• Ensure effective Inventory and Warehouse management for the concept in the territory ( order management, stock consolidation, movement and transfer, optimum stock utilization, stock return and shrinkage).
• Review and analyze stock and sales reports monitoring over and under stocks , implementing corrective action to be taken.
• Review and effectively deal with fast / slow lines, new ranges and end of ranges and implement necessary action.
• Ensure pricing of merchandise as per norms and matrix format.
• Provision of monthly feedback to Concept on sales, stock positions and product feedback.

Operational Standards and Management

• Ensure the store is in compliance with the store operating and customer service standards.
• Ensure the store is in compliance with the company policy on employment and state laws, health and safety standards.
• Ensure the store portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the company.
• Ensure store sales, promotions are effectively executed and professionally.
• Be accountable for store sales/assets as per the operating standards and SOP.

People Management

• Ensure that all new recruits understand their job and inducted well within the company.
• Assist Area retail manager in grievance handling and disciplinary actions.
• Ensure skill development and performance management of store staffs through Learning & Development.
• Monitor and appraise the performance of retail staffs in coordination with area retail managers and developing individual career plans.
• Provide support in staff welfare activities (transport/ accomodation).
• Set KRA's for direct reports and conduct performance appraisal.
• Oversee staff deployment and drive motivation levels of the store staff.
• Build/Maintain relationships with internal/external stakeholders.

Requirements

• Advanced Knowledge of retail processes and retail industry
• Advanced Knowledge of Merchandising, Stock Management and Inventory processes
• Leadership skills
• Result orientation
• Teamwork & collaboration
• Communication skills
• Analytical skills
• Planning and organizing skills
• Customer service orientation
• Coaching and mentoring skills

• Minimum education high school, with a bachelor's degree being a plus
• At least 2 years of experience as a SM or ASM in the retail industry (Lifestyle, beauty).
• Strong leadership skills and the ability to motivate a team.
• Target and KPI oriented.
• Knowledgeable in visual merchandising and customer experience principles.
• Communicative, proactive, and has good problem-solving skills.
• Willing to work in shifts, including weekends and public holidays.
• Update on the current trends in fashion, beauty, and lifestyle.

PT. ORIMOZA CORTEX INDONESIA sedang membuka lowongan untuk posisi Penuh waktu Store Manager di Wonorejo, Jawa Tengah. Lamar sekarang untuk menjadi bagian dari tim kami.

Kualifikasi pekerjaan:

• Tersedia jam fleksibel
• Diperlukan 1 tahun pengalaman kerja yang relevan untuk posisi ini
• Gaji yang diinginkan: Rp3,500,000 - Rp5,000,000 per bulan

Management Trainee Orimoza

Kami percaya, talenta terbaik butuh ruang untuk bertumbuh.

Melalui Program Management Trainee Orimoza, kamu akan mendapatkan kesempatan untuk belajar langsung, memimpin proyek nyata, serta mengasah keterampilan manajerial di industri retail & fashion.

Selama 14 hari, kamu akan mendapatkan pengalaman langsung di lingkungan kerja yang menantang sekaligus suportif, yang akan mendorongmu untuk tumbuh dan berkembang menjadi pemimpin yang lebih siap.

Jika kamu memiliki ambisi, komitmen, dan keinginan untuk berkembang,

program ini adalah langkah awal yang tepat.

Syarat & Kualifikasi

• Pendidikan minimal S1 dari semua jurusan (lebih disukai Manajemen, Bisnis, atau Marketing)

• Memiliki pengalaman atau ketertarikan di bidang retail/fashion/marketing

• Usia maksimal 29 tahun

• Aktif, adaptif, dan terbiasa dengan tren sosial media & digital marketing

• Bersedia mengikuti program intensif 14 hari full time di lokasi yang ditentukan

Baiq Market Makassar sedang membuka lowongan untuk posisi Penuh waktu Store Manager di Baru, Sulawesi Selatan. Lamar sekarang untuk menjadi bagian dari tim kami.

Kualifikasi pekerjaan:

• Mencari kandidat untuk bekerja pada:
• Senin: Pagi, Siang, Sore
• Selasa: Pagi, Siang, Sore
• Rabu: Pagi, Siang, Sore
• Kamis: Pagi, Siang, Sore
• Jum'at: Pagi, Siang, Sore
• Sabtu: Pagi, Siang, Sore
• Minggu: Pagi, Siang, Sore
• Gaji yang diinginkan: Rp4,500,000 - Rp6,000,000 per bulan

Job Description:

• Achieve store sales targets through data analysis, goal breakdown, and task follow-up.
• Conduct interviews, onboarding, training, team building, and employee engagement.
• Manage product inventory, safety, store display, and stock analysis.
• Handle store property management and follow up on engineering maintenance.
• Organize staff scheduling, daily operations, and resolve customer complaints.
• Coordinate with various departments within the company.
• Monitor and analyze store performance to develop improvement strategies.
• Ensure compliance with company policies and operational standards.

Requirements:

• 1-3 years as a store manager working experience or store operation management.
• Strong practical experience in store management and working experience in multinational retail and other related brands are preferred.
• Strong management ability, executive ability, and communication skills, able to withstand greater work intensity work pressure.
• Have good expression skills, communication skills, and training skills, and have data processing and report analysis abilities.
• Proficient in computer and Office software.
• College degree or above.

Company Description

Ekaputra Meatshop
adalah toko daging premium yang berlokasi di kota Pekanbaru, menawarkan berbagai macam daging olahan halal dan produk olahan lainnya, kami juga menawarkan product berkualitas lainnya

Role Description

Ini adalah peran penuh waktu di tempat untuk Manajer Toko yang berlokasi di Pekanbaru. Manajer Toko akan bertanggung jawab untuk mengawasi operasional toko harian, mengelola dan melatih staf, memastikan kepuasan pelanggan dan komunikasi yang efektif dengan pelanggan, menerapkan strategi pencegahan kerugian ritel, dan mencapai target penjualan. Tanggung jawab tambahan meliputi menjaga tingkat inventaris, memastikan kepatuhan toko terhadap kebijakan perusahaan, dan memberikan layanan pelanggan yang prima.

Kualifikasi

• Keahlian Kepuasan Pelanggan, Layanan Pelanggan, dan Komunikasi
• Pengalaman dalam Manajemen Toko
• Pengetahuan tentang teknik Pencegahan Kerugian Ritel
• Kepemimpinan dan keterampilan manajemen tim yang kuat
• Kemampuan untuk menangani banyak tugas dan bekerja di bawah tekanan
• Mahir dalam menggunakan perangkat lunak dan alat manajemen ritel
• Fleksibel untuk bekerja dalam berbagai shift, termasuk akhir pekan dan hari libur

Key Responsibilities:

Operational Excellence

• Ensure service standards are delivered across the entire customer journey (from parking to departure).
• Conduct daily/periodic checks of store operations; identify and resolve operational issues promptly.
• Enforce SOP compliance and drive process improvements when needed.

Team Management & People Development

• Lead recruitment, onboarding, scheduling, and performance management for store staff.
• Run hospitality training, role-plays, and on-site coaching for floor, kitchen, bar, security, and valet teams.
• Foster a disciplined, collaborative, and customer-focused team culture.

Sales & Financial Performance

• Achieve store sales targets through direct coaching, local promotions, and operational optimization.
• Control Bar & Kitchen COGS; optimize portioning, inventory, and waste reduction.
• Monitor basic P&L indicators, labor efficiency, and recommend cost-control actions.

Customer Experience & Quality Control

• Handle escalated customer complaints professionally and conduct random product quality checks.
• Collect customer feedback and perform competitor benchmarking to improve service and offerings.

Third-party & Stakeholder Coordination

• Coordinate external partners (Chope, Grab/GoFood, valet, local community, authorities) to ensure smooth collaboration.
• Communicate and roll out new policies and regulations across divisions.

Reporting & Continuous Improvement

• Prepare daily/weekly/monthly reports: sales, KPIs, operational incidents, and SOP recommendations.
• Regularly review and update SOPs to align with industry best practices and company policy.
• Supervise peak-hour operations (e.g., Friday/Saturday nights) to maintain standards.

Qualifications:

• Have relevant educational background in Hospitality or a related field.
• Proven experience in store or outlet management within F&B (minimum 2–3 years; prior Store Manager or relevant experience preferred).
• Strong leadership and people-management skills; experience leading large teams is an advantage.
• Demonstrated ability to meet sales targets and manage costs (COGS, staffing).
• Proficient in reading and interpreting sales reports, KPIs, and basic P&L.
• Excellent communication and customer-handling skills.
• Experience managing vendor/partner relationships and stakeholder coordination.
• Solid knowledge of operational best practices (SOPs, hygiene, safety, and environmental compliance).
• Organized, detail-oriented, and able to work under pressure during peak hours.
• Flexible availability, including shifts, weekends, and peak periods.

*Only shortlisted candidates will be contacted