1,161 Retail Team Lead jobs in Indonesia

Responsibilities :

• Bachelor's degree in Human Resources, Business, Education, or related field.
• Minimum 4–6 years of experience in retail training, learning & development, or related role (fashion, lifestyle, or FMCG industry preferred).
• Strong knowledge of retail operations, store KPIs, and customer service best practices.
• Proven experience in facilitating training for frontline retail employees.
• Excellent presentation, communication, and interpersonal skills.
• Ability to design engaging training materials (both in-class and digital formats).
• Comfortable working in a fast-paced, multi-brand retail environment.
• Strong leadership skills with experience managing small teams.
• Willingness to travel regularly for store visits and training sessions.

Requirements :

• Develop, plan, and deliver retail training programs (onboarding, product knowledge, selling skills, customer service, and store operations).
• Partner with Retail Operations, HR, and Brand teams to identify training needs and create impactful learning solutions.
• Conduct Training Needs Analysis (TNA) and maintain training calendar for new hires, store openings, and ongoing staff development.
• Facilitate classroom, on-the-job, and digital training sessions to ensure high engagement and knowledge retention.
• Monitor training effectiveness through assessments, feedback, and performance improvements at the store level.
• Lead and mentor training supervisors/coordinators to ensure smooth execution of training programs.
• Maintain training documentation, materials, and SOPs to support scalability.
• Support career development pathways for retail staff to strengthen retention and succession planning.

FOOM Lab Global is an Indonesian-based consumer product startup with a mission to aid adult smokers move away from combustible smoking and encourage people to shift to safer ways of consuming nicotine. We are determined to provide the best quality e-cigarette product with unique and hyper-localized flavors. Our main differentiators against competitors are our competitive price point; our refillable pods; and our e-liquid that is produced in-house and locally.

Responsibilities:

• Organize all store operations and allocating responsibilities for personnel in the area.
• Achieving Sales volume and sales growth based on deployed target.
• Manage and control Foom Stores minimum stock levels.
• Supervise and guide staff towards maximum performance.
• Dealing with complaints from customers to maintain Foom Stores reputation.
• Inspect the areas in the store and resolving any issues that might arise.
• Plan and execute in-store promotional events or displays.
• Keep update market trends to determine the need for improvements in the store.
• Analyze sales and revenue reports and making forecasts.

Requirements:

• Bachelor's Degree in Business, Finance, or related field.
• Proven experience as a Retail Ops in a retail chain of at least 3 years.
• Strong sales drive & commercial acumen.
• Proper knowledge of retail management best practices.
• Outstanding communication and interpersonal abilities.
• Excellent organizing and leadership skills.
• Analytical mind and familiarity with data analysis principles.
• Excellent knowledge of retail management software/POS.

REQUIREMENTS :

Laki-Laki/Wanita Usia Maks 35 Tahun Minimum

• pendidikan SMA sederajat
• Memiliki pengalaman sebagai Sales Lead FMCG atau QRIS Soundbox
• Memiliki Komunikasi skill yang baik
• Pengalaman Menjual Mesin QRIS Soundbox & Akuisisi

JOB DESC :

• Pernah lead team untuk FMCG atau fintech
• Mencari new sales/UMKM untuk pemasangan QRIS Soundbox
• Bernegosiasi untuk menghasilkan penjualan
• Mencapai target penjualan sesuai dengan target yang diberikan oleh perusahaan
• Membina hubungan baik dengan merchant yang sudah menggunakan QRIS Soundbox dan menjalankan tugas sesuai dengan tanggung jawab

Jenis Pekerjaan: Sementara

Panjang kontrak: 3 bulan

• Oversee the day-to-day operations of multiple retail stores, ensuring adherence to company standards.
• Develop and implement operational procedures to enhance efficiency and customer satisfaction.
• Manage inventory levels, implement effective stock control measures, and minimize shrinkage.
• Ensure visual merchandising standards are maintained and consistently executed across all stores.
• Train and develop retail staff, fostering a high-performance culture and excellent customer service.
• Monitor sales performance, analyze trends, and implement strategies to achieve targets.
• Manage store budgets and control operational expenses.
• Ensure compliance with health, safety, and security regulations within all retail environments.
• Collaborate with marketing and merchandising teams to align operational efforts with sales and promotional activities.
• Implement and oversee loss prevention strategies.

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in retail management, with at least 2 years in a supervisory or lead role.
• Demonstrated success in managing retail operations, preferably in a multi-store environment.
• Strong understanding of inventory management, visual merchandising, and P&L statements.
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to train and motivate retail teams.
• Proficiency in retail management software and point-of-sale (POS) systems.
• Strong analytical and problem-solving skills.
• Ability to adapt to a fast-paced retail environment.
• Commitment to delivering exceptional customer service.

Strategic

• Develop short- and long-term retail strategies.
• Expand into new channels (modern trade, general trade, O2O).
• Design promotional programs, pricing strategies, and product bundling.
• Analyze market trends, consumer behavior, and competitor activities.
• Build and maintain partnerships with strategic retail outlets.
• Prepare retail sales plans and oversee their implementation.

Operational

• Manage daily retail sales activities.
• Ensure sales targets are achieved (daily, weekly, monthly).
• Monitor product availability and stock levels in outlets.
• Supervise merchandising and promotional execution in the field.
• Handle complaints from outlets/retail partners and provide quick solutions.
• Prepare regular retail sales reports and evaluate performance.
• Lead and develop the retail sales team to ensure consistent performance improvement.
• Collaborate with marketing, supply chain, and finance teams for seamless execution.
• Maintain a balance between strategy and field execution.

• Bachelor's degree in Business, Marketing, Management, or related field.
• Minimum 7 years of proven experience in retail sales / distribution channels.
• Strong knowledge of modern trade, general trade, and O2O retail models.
• Demonstrated ability to develop strategies and execute sales operations effectively.
• Excellent leadership and team management skills.
• Strong analytical skills with the ability to interpret sales & market trends.
• Effective communication, negotiation, and problem-solving abilities.
• Target-driven, detail-oriented, and adaptable to a fast-paced environment.
• Proficient in Microsoft Office / sales reporting tools.

• Develop and implement strategic operational plans for retail locations.
• Oversee inventory management, merchandising, and visual standards.
• Ensure the delivery of outstanding customer service across all retail touchpoints.
• Analyze sales data and operational metrics to identify trends and opportunities for improvement.
• Develop and execute initiatives to enhance store profitability and efficiency.
• Manage operational budgets and control costs effectively.
• Lead and mentor regional managers and store teams, providing guidance and support.
• Implement and enforce company policies, procedures, and health and safety standards.
• Drive initiatives for staff training and development to enhance skills and performance.
• Collaborate with supply chain and marketing teams to optimize store operations.

• Bachelor's degree in Business Administration, Retail Management, or a related field.
• Minimum of 5-7 years of progressive experience in retail operations management.
• Proven track record of improving operational efficiency and driving sales growth.
• Strong understanding of retail best practices, inventory management, and merchandising.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to analyze data and make data-driven decisions.
• Proficiency in retail management software and systems.
• Ability to thrive in a fast-paced, dynamic, and fully remote environment.

• Develop and refine operational policies and procedures to optimize store efficiency, product presentation, and customer service.
• Analyze store performance data, identify trends, and develop action plans to address challenges and capitalize on opportunities.
• Lead the implementation of new retail technologies, systems, and initiatives across the store network.
• Collaborate with merchandising and marketing teams to ensure effective execution of product launches, promotions, and visual merchandising standards.
• Provide guidance and support to regional and store managers on operational best practices, performance improvement, and team development.
• Ensure compliance with all health, safety, and security regulations within retail environments.
• Conduct regular store visits (virtually or in person as needed, though the role is primarily remote) to assess operations and provide feedback.
• Manage operational budgets and control expenses related to store operations.
• Foster a strong customer-centric culture among store teams.
• Identify training needs and contribute to the development of operational training programs.
• Stay abreast of industry best practices and emerging retail trends.

• Bachelor's degree in Business Administration, Retail Management, or a related field.
• Minimum of 5 years of experience in retail operations management, with a proven track record of success in driving operational improvements.
• Strong understanding of retail store operations, including inventory management, visual merchandising, customer service, and staff management.
• Experience with retail POS systems, inventory management software, and operational analytics tools.
• Excellent analytical, problem-solving, and strategic thinking skills.
• Exceptional leadership, communication, and interpersonal skills.
• Ability to manage multiple projects simultaneously and work effectively in a fast-paced, remote environment.
• Proficiency in data analysis and the ability to translate insights into actionable plans.
• Experience in developing and implementing operational training programs is a plus.
• A passion for the retail industry and delivering exceptional customer experiences.