7,047 Senior Consultant jobs in Indonesia
Business Analysis Manager
Posted today
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Job Title:
Business Analysis Manager (US Market)
Location:
Remote
About DemandLane:
DemandLane specializes in claimant acquisition services for law firms across the United States. Leveraging a vertically integrated platform, we facilitate the acquisition of qualified claimants at scale. Our mission is to connect law firms with individuals actively seeking legal representation after experiencing significant injuries or injustices. By employing cross-channel media campaigns and a rigorous client-qualifying process, DemandLane ensures the delivery of verified claimants and signed retainers.
Why Work with Us:
- Technology-First Approach:
Our advanced technology stack combines automation workflows with best-in-class analytics, enabling rapid scaling from a few to thousands of retainers. - Vertically Integrated Platform:
We merge lead generation, client screening, and intake processes to deliver qualified claimants efficiently. - Consistent Delivery:
Utilizing diversified media sources, we reach hard-to-find claimants and maintain a steady intake volume. - Retainer-Based Pricing:
Clients pay only for intakes that meet their specific criteria, as we handle all preliminary processes. - Commitment to Quality:
Our comprehensive and accurate intake procedures ensure claimants are motivated to pursue their claims.
By integrating technology, strategic media approaches, and a commitment to quality, DemandLane stands as a leader in the claimant acquisition industry, dedicated to connecting law firms with qualified claimants nationwide.
About the Role:
We are looking for a
Business Analysis Manager (US Market)
to drive operational excellence, streamline processes, and optimize engagement strategies across voice, text, and AI-based automation workflows. This role is critical in managing complex dialling strategies, campaign execution, compliance adherence, and process optimization to ensure a high-impact and efficient product operations function.
Key Responsibilities:
1. Project & Process Management
- Oversee and manage the entire
call funnel and texting operations
. - Coordinate
new project setup
and execution. - Develop and maintain
roadmaps
for product operations, aligning with R&D and operational objectives. - Define and implement
best practices
in workflow automation and process optimization.
2. Engagement & Optimization Strategy
- Design and implement
automation workflows
to optimize engagement and conversion rates. - Lead
A/B testing and experimentation
to improve dialling and texting strategies. - Enhance
lead segmentation, ranking, and scoring models
. - Implement
AI-driven engagement workflows
using NLP, LLMs, and intelligent automation.
3. Dialling & Texting Strategy
- Develop and optimize
dialling strategies
to improve conversion rates. - Configure and manage
dialler settings
, including AMD, call routing, and IVR updates. - Oversee
texting operations
, ensuring compliance with 10DLC, toll-free regulations, and carrier guidelines.
4. Compliance & Regulatory Adherence
- Ensure adherence to
FTC, TCPA, and other applicable regulations
. - Monitor and remediate
caller ID flagging
and compliance risks. - Maintain logs, reporting, and proactive alerts for
compliance and risk mitigation
.
5. Data & Performance Analysis
- Conduct
root cause analysis (RCA)
and triage failures in dialling, texting, and automation workflows. - Implement
real-time monitoring of dialler and call performance KPIs
. - Develop
reporting dashboards
and actionable insights to improve campaign efficiency.
6. AI & Automation Integration
- Manage and improve
Text AI and Voice AI
automation workflows. - Work closely with engineering teams to
prioritize feature requests
and enhancements. - Experiment with
new AI-powered engagement tools
to optimize lead qualification.
7. Team & Vendor Management
- Lead cross-functional coordination with
marketing, operations, engineering, and compliance teams
. - Manage relationships with
external vendors
for dialling, messaging, and branded calling solutions. - Train and mentor junior team members, ensuring operational excellence.
Key Skills & Qualifications:
- Project Management Expertise
– Experience in managing complex workflows and optimizing operational processes. - Automation & AI Knowledge
– Understanding of
NLP, LLMs, and workflow automation tools
(e.g., Zapier, Power Automate). - Dialling & Contact Center Operations
– Strong knowledge of
Vicidial, Asterisk, SIP, DID management, and dialling optimization
. - Data Analytics & Experimentation
– Expertise in
cohort analysis, A/B testing, lead segmentation, and funnel analysis
. - Compliance & Risk Management
– Familiarity with
10DLC, TCPA, FTC regulations
, and compliance monitoring. - Campaign & Engagement Strategy
– Ability to design and execute
texting and calling strategies
to enhance conversions. - Cross-functional Collaboration
– Strong communication and coordination skills to work with
engineering, marketing, and ops teams
.
Preferred Experience:
- 5+ years of experience in
Product Operations, Business Operations, Growth, or Contact Center Strategy
. - Prior experience in
fintech, SaaS, e-commerce, or telecommunications
is preferred. - Proven track record in
process automation, workflow optimization, and operational analytics
. - Strong knowledge of
CRM platforms, dialler systems, and customer engagement tools
. - Should be fine working from 5pm to 3am IST
Why Join Us?
- Opportunity to lead and
shape a high-impact product operations team
. - Work in a fast-paced, innovative environment with
cutting-edge AI and automation tools
. - Collaborate with global teams across
US, India, Nigeria, Romania and Indonesia
. - Competitive salary, remote flexibility, and growth opportunities.
Senior Project Management Consultant
Posted 8 days ago
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Senior Project Management Consultant
Posted 8 days ago
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Job Description
Responsibilities:
- Lead the planning, execution, and delivery of multiple complex projects simultaneously.
- Develop comprehensive project plans, including scope definition, WBS, scheduling, resource allocation, and budgeting.
- Identify, assess, and manage project risks and issues, developing mitigation strategies.
- Facilitate effective communication and collaboration among project stakeholders, including clients, team members, and senior management.
- Implement and champion project management best practices, methodologies (e.g., Agile, Waterfall), and tools.
- Monitor project progress, track key performance indicators (KPIs), and provide regular status reports.
- Manage project scope changes and ensure adherence to project objectives.
- Conduct post-project reviews to identify lessons learned and areas for improvement.
- Provide expert advice and guidance on project management challenges to project teams and clients.
- Ensure the successful transition of project deliverables to operational teams.
- Manage vendor and third-party relationships related to project execution.
- Foster a positive and productive project environment.
- Bachelor's degree in Business Administration, Engineering, or a related field. PMP or equivalent certification is essential.
- Minimum of 8 years of experience in project management, with a proven track record of successfully delivering large-scale projects.
- Extensive experience with various project management methodologies (Agile, Scrum, Waterfall).
- Strong leadership, communication, negotiation, and interpersonal skills.
- Excellent stakeholder management and client-facing abilities.
- Proficiency in project management software (e.g., MS Project, Jira, Asana).
- Strong analytical and problem-solving skills.
- Ability to work effectively in a hybrid environment, balancing remote work with essential in-office collaboration.
- Experience in consulting or advisory roles is highly preferred.
- Demonstrated ability to manage cross-functional teams and deliver complex business solutions.
Senior Project Management Consultant
Posted 8 days ago
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Job Description
Key responsibilities include:
- Leading and managing projects from initiation to closure, ensuring adherence to scope, schedule, and budget.
- Developing detailed project plans, including defining project scope, objectives, deliverables, milestones, and resource requirements.
- Identifying and managing project risks, issues, and dependencies, developing mitigation strategies.
- Facilitating communication and collaboration among project stakeholders, including clients, team members, and external vendors.
- Monitoring project progress, tracking key performance indicators (KPIs), and reporting on project status to senior management and clients.
- Implementing and adhering to project management best practices and methodologies (e.g., Agile, Waterfall).
- Leading and motivating project teams, fostering a collaborative and high-performance work environment.
- Conducting post-project evaluations and lessons learned sessions to identify areas for improvement.
- Managing changes to project scope, schedule, and costs using appropriate verification techniques.
- Ensuring the quality of project deliverables and client satisfaction.
- Developing proposals and statements of work for new projects.
- Mentoring junior project managers and consultants.
The ideal candidate will possess a Bachelor's degree in Business Administration, Management, or a related field; a Master's degree or PMP certification is highly preferred. A minimum of 8 years of progressive experience in project management, with a strong track record of successfully managing complex, cross-functional projects, is required. Proven experience in consulting or client-facing roles is essential. Excellent leadership, communication, negotiation, and interpersonal skills are critical for managing diverse stakeholders. Strong analytical and problem-solving abilities, coupled with proficiency in project management software (e.g., Microsoft Project, Asana, Jira), are necessary. You must demonstrate exceptional organizational skills and the ability to manage multiple priorities effectively in a client-centric environment. This role requires regular on-site presence at client locations to facilitate direct engagement and project oversight.
Consultant
Posted today
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Posisi
Consultant - Bimbel Generation Academy
Tujuan Utama
Membantu orang tua dan siswa menemukan program belajar terbaik di Generation Academy, memberikan arahan terkait kebutuhan akademik/non-akademik, serta menjadi jembatan komunikasi antara orang tua, siswa, dan tim akademik.
Tanggung Jawab Utama
Konsultasi & Pendampingan
- Melakukan sesi konsultasi dengan orang tua dan siswa untuk memahami kebutuhan belajar.
- Memberikan rekomendasi paket belajar, jadwal, atau program tambahan sesuai hasil konsultasi.
Marketing & Enrollment
- Menawarkan program Generation Academy kepada calon siswa/orang tua.
- Membantu proses pendaftaran siswa baru dari awal hingga selesai.
- Melakukan follow-up leads (calon siswa) hingga menjadi siswa aktif.
Hubungan dengan Orang Tua & Siswa
- Menjadi contact person utama bagi orang tua.
- Menyampaikan perkembangan belajar siswa secara berkala.
- Menampung feedback dan menyampaikan ke tim akademik.
Koordinasi Internal
- Bekerja sama dengan Student Support Officer dalam menyusun strategi belajar siswa.
- Melaporkan pencapaian target bulanan ke manajemen Generation Academy.
Kualifikasi
- Pendidikan minimal D3/S1 (semua jurusan, lebih disukai di bidang pendidikan/komunikasi/psikologi).
- Memiliki kemampuan komunikasi yang baik (public speaking & interpersonal).
- Berorientasi pada target, proaktif, dan problem solver.
- Pengalaman di bidang edukasi/bimbel/marketing jadi nilai plus.
- Mampu menggunakan tools digital (Google Workspace, WhatsApp Business, dll).
Skill yang Dibutuhkan
- Soft Skills
: komunikasi persuasif, empati, negosiasi, presentasi, teamwork. - Hard Skills
: data reporting sederhana, marketing basic, literasi digital.
Benefit
- Gaji pokok + insentif berdasarkan pencapaian target.
- Kesempatan training & pengembangan diri.
- Jaringan luas dengan orang tua, siswa, dan mitra pendidikan.
- Karier berkembang sesuai pertumbuhan Generation Academy.
Consultant
Posted today
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MNS Credit Management Group
is a leading and rapidly growing agency in the domain of soft Debt Recovery and Business Information Reports. Established in 1996 and headquartered in New Delhi, India, the company has over two decades of experience in providing professional and organized services in domestic and international debt collection, business information services, first party collection of accounts receivables, business advisory services, and legal & paralegal services. Catering to a diverse clientele including small to large enterprises across various sectors, MNS has a dynamic workforce of >150 employees, driving its vision of delivering comprehensive credit management solutions globally.
We are seeking a
Consultant
based out of Jakarta.
Key Responsibilities
Debt Collection:
- To contact Indonesia companies who have Outstanding dues to our clients as per guidance is given by the Head office at New Delhi, India.
- Conduct a basic search and trace the debtor company using various tools/website available in Indonesia.
- Contact the debtor through phone and discuss the matter regarding due payments to our clients as per the guidance of Head Office.
- Speak with the decision-maker in the company to settle the matter amicably and out of court.
- Visit the debtors for discussion and settlement professionally.
- Send daily update on the development of the cases to the Head office.
Company Verification:
- Search on the company based in Indonesia using various tools and website. (Name and address of the company will be shared by the credit reporting team as and when required.)
- Gather information about the company, its management and other information as required by the Head Office.
- Search through the Local company registry and collect data on companies. (Head Office will train how to search company through local company registry.)
- Take photos of the company if required by the Head office and share with HO.
- Any other assignment/work as may be assigned by HO.
- To download the report.
- Verification of the credentials of new business acquaintances.
- Authenticate the basic corporate details of customers, prospect customers, partners, and any form of basic due diligence which is required by a company or organization.
- The information or documents provided is complete or match with the relevant official records.
Qualifications
- Bachelor's degree in Business, Operations, Finance, or a related field.
- Fresher or someone with 1-2 years of experience
- Excellent communication skills.
- Languages Preferred: English & Local Language (Indonesian/Javanese)
What We Offer:
- A competitive salary
- Opportunities for professional growth and development within a leading international financial services company.
- Work from Home
Consultant
Posted today
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Role Description
This is a full-time, on-site role for a Consultant located in South Jakarta. The Consultant will be responsible for providing expert advice, conducting assessments, developing tailored strategies, and implementing solutions to address client needs. The Consultant will also collaborate with clients to understand their objectives, analyze data, and prepare reports to track progress and outcomes.
Qualifications
- Assessment and analytical skills
- Strategic planning and implementation capabilities
- Experience with data analysis and report preparation
- Excellent problem-solving and decision-making skills
- Strong communication and interpersonal skills to manage client relationships effectively
- Ability to work independently and as part of a team
- Bachelor's degree in Business, Management, or a related field
- Professional certifications and experience in the consulting industry are a plus
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Consultant
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Role Description
This is a full-time Consultant role located on-site in Depok. The Consultant will be responsible for working on various projects, providing advisory services to clients, conducting analysis, and creating strategic recommendations to improve business processes and performance.
Qualifications
- Strong analytical and problem-solving skills
- Experience in project management and consulting
- Excellent communication and presentation skills
- Ability to work collaboratively in a team environment
- Knowledge of business processes and industry trends
- Bachelor's degree in Business Administration, Management, or related field
Consultant
Posted today
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Role Description
This is a full-time on-site role for a Consultant located in Jakarta, Indonesia. The Consultant will be responsible for analyzing business processes, developing strategies, and providing recommendations to improve efficiency and effectiveness. Daily tasks include conducting interviews, gathering data, preparing reports, and presenting findings to clients. The Consultant will also collaborate with internal teams to implement solutions and ensure successful project outcomes.
Qualifications
- Analytical and problem-solving skills, including data analysis and business process improvement
- Effective communication skills, both written and verbal, and excellent presentation abilities
- Strategic planning and project management skills
- Experience in client relationship management
- Strong organizational and time-management skills
- Ability to work independently and as part of a team
- Proficiency in relevant software and tools
- Bachelor's degree in Business, Management, or related field
- Experience in the consulting industry is a plus
- Willingness to travel as needed for client engagements
Consultant
Posted today
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Role Description
This is a full-time on-site role for a Consultant at Jet Glow located in Medan. The Consultant will be responsible for day-to-day tasks associated with consulting services, including analyzing data, developing strategies, and providing recommendations to clients.
Qualifications
- Data Analysis and Strategy Development skills
- Client Consulting and Relationship Management skills
- Project Management and Problem-Solving skills
- Excellent Communication and Presentation skills
- Ability to work collaboratively with cross-functional teams
- Experience in the related industry is a plus
- Bachelor's or Master's degree in a relevant field