3,082 Service Agent jobs in Indonesia

Jobdesc :

• Guide our consumer and partners in using our products

• Manage service enquiries and disputes arising from our consumer and partners

• Provide excellent customer service to our consumer and partners base

• Maintain good relationships and community building efforts with our consumer and partners

The Core Objectives:

• Monitor various company communication channels including call center, social media, web enquiries, etc. and

respond appropriately in a timely manner

• Gather feedback from our consumer and partners, observe front-line issues such as booking cancellation reasons,

etc. and report promptly to supervisor

• Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality

audit, etc.

• Perform administrative tasks involving partner's account (credit top-up, changes in partner's information, etc.

Criteria:

-Min D3 any major With GPA 2,75

-Min Fresh graduate and max 2 years in the same position (entry level)

-Willing to work in the shifting schedule

-Experience in customer service area

-Clear Articulation and good communication in Bahasa

-Sense Of Empathy

-Able to set the friendly tone (Smiling Voice)

-Good analytical skill

-Typing skill with WPM 50 & Accuracy 90%

-Fast response, effective and efficient in working

-Able to work within dynamic environment

-Vaccinated min 2 Doses

-Actively speaking in english

Desirable Experience / Criteria (Preferred):

-Experience in sales area

-Familiar to operate and answer message on Messenger

Job Type: Contract

Contract length: 6 months

Language:

• English (Required)
• Mandarin (Preferred)

If you just click apply, you will not receive a response. You must follow the instructions below under 'how to apply' for our team to review and respond to your application. Complete and qualified applications receive a response within 24 hours.

SUMMARY OF OPPORTUNITY

• Position:
  Customer Service Agent
• Location:
  Solo, Indonesia (REMOTE)
• Salary:
  Rp

Deliveree is seeking experienced hires in customer service or fresh graduates with a minimum education of a 3-year diploma degree (D3) or above who are interested in kickstarting their career with an entry-level customer service role at Deliveree, Indonesia's leading mobile-app logistics technology company. We consider all majors and no prior customer service experience is required.

If you are a fresh graduate, this is an excellent way to get experience for your first job out of university. Our Program will provide you with essential skills and a solid foundation of work experience that will be useful for any role in any industry in the future.

Our Booking Operations Center (BOC) is comprised of approximately 60 agents. Our BOC is further divided into 4 teams that perform specific communication, support, problem-solving, and quality control duties that are critical to the smooth operations of our busy online service marketplace that handles thousands of daily truck and cargo bookings.

If accepted into this position, you will undergo 2-3 weeks of classroom training. Afterward, you will be placed into one of our teams with mentors who will help further guide you. Expect to receive regular evaluations and feedback in order to provide you with a roadmap to keep improving and growing as a professional.

If this description excites you, please read our qualification requirements below and then follow the instructions carefully under HOW TO APPLY.

QUALIFICATIONS

• No minimum or maximum year of working experience
• Minimum education of a 3-year diploma degree (D3) or above
• GPA 3.0 or higher
• Having proper devices including a laptop, monitor, and headset
• Having stable internet connections
• All majors welcome to apply
• Good English skills
• Good speaking and writing skills
• Fast typing skills
• Willing to work on shifted schedule
• Self-motivated, independent, and hardworking
• Multitasking skills and detail-oriented

BENEFITS

• Competitive monthly salary
• Merit-based promotions
• Annual paid leave
• 13th-month bonus
• Remote working

HOW TO APPLY

Submit the below items via email to

- If you submit all the required materials and your qualifications fit our search, you will hear back from us within 24 hours.

1. Brief cover email
2. PDF resume
3. Completed pre-interview form
4. University grades or transcript
5. Include "REMOTE" in the subject line

Download Pre-Interview Form:

1. For fresh graduates:
2. For experienced hires:
   

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DELIVEREE OFFICE TOUR

About the Assignment:

• Guide our consumers and partners in using our products

• Manage service inquiries and disputes arising from our consumers and partners

• Provide excellent customer service to our consumer and partners base

• Maintain good relationships and community-building efforts with our consumers and partners

• Support projects from all verticals including registration, acquisition, and sales transaction.

The Core Objectives:

• Educate consumers and partners on Grab products, and promotional campaigns, as well as troubleshoot when they

have difficulties.

• To resolve consumers' and partners' problems quickly and effectively with empathy and care.

• Perform administrative tasks involving a partner's account (credit top-up, changes in partner's information, etc.)

Essential Experience / Criteria (Mandatory):

• Min D3/S1 any major With a GPA of 2,75

• Clear Articulation and good communication in Bahasa

• Have experience in the customer service area

• Have experience in the sales area

• Typing skill with WPM 50 & Accuracy 90%

• Sense Of Empathy

• Has vaccinated 3 dose

-Energetic and agile

-Min. Fresh graduate and max 2 years in the same position (entry-level)

-Attention to detail

-Adaptive to dynamic changes

-Able to speak English with minimum passive communication

Job Type: Contract

Contract length: 6 months

Language:

• English (Required)
• Mandarin (Preferred)

About the role

We are seeking an enthusiastic Customer Service Agent to join our team at Candi Beach Resort & Spa located in Karangasem District, Bali. As a full-time role, you will be responsible for providing exceptional customer service to our guests, ensuring they have a memorable and enjoyable experience throughout their stay.

What you'll be doing

1. Greeting and welcoming guests upon arrival and departure
2. Checking guests in and out efficiently and professionally
3. Responding to guest inquiries and resolving any issues or concerns
4. Making restaurant, activity and transportation recommendations and reservations
5. Assisting with luggage handling and providing concierge services
6. Maintaining accurate records and documentation
7. Contributing to a positive and welcoming atmosphere for all guests

What we're looking for

1. Previous experience in a customer service or hospitality role
2. Excellent communication and interpersonal skills
3. Strong attention to detail and ability to work in a fast-paced environment
4. Fluency in English and Bahasa Indonesia
5. Positive, friendly and professional attitude
6. Flexibility to work various shifts, including weekends and holidays

What we offer

At Candi Beach Resort & Spa, we are dedicated to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, you will enjoy access to a range of benefits, including:

1. Comprehensive health and wellness package
2. Opportunities for career development and advancement
3. Complimentary stays at our resort
4. Discounts on food, beverages and spa treatments
5. Vibrant company culture with regular social events

About us

Candi Beach Resort & Spa is a luxurious beachfront resort located in the heart of Bali. We pride ourselves on offering an unparalleled guest experience, combining world-class facilities and amenities with the warm hospitality and cultural richness of the local Balinese community. If you are passionate about delivering exceptional service and contributing to the success of a leading resort, we encourage you to apply for this exciting opportunity.

Apply now to become part of our dynamic team

Are you a customer service professional or a recent graduate in Indonesia with a knack for problem-solving? Do you possess excellent English-speaking skills and a passion for assisting others? We're looking for you

Influx is a profitable and growing startup that provides on-demand, 24/7 customer support for brands and tech companies worldwide. Our global team includes over 1,000 members, and we're looking for more detail-oriented, empathetic, and thoughtful people to join us.

This is a full-time, work-from-home position (44 hours per week) that offers the flexibility to work from anywhere in Indonesia.

What You'll Do

• Answer customer questions and solve problems in real time, primarily through email, chat, and phone calls.
• Communicate effectively and with confidence in English via phone, chat, and email.
• Provide clear explanations and empathetic support to customers.
• Collaborate with your manager and peers to achieve goals and continuously improve.

Who You Are

• Fluent in English (spoken and written):
  This is the most important requirement. You must be confident in handling conversations exclusively in English, as it is the main language at Influx.
• A quick thinker
  with excellent verbal communication and listening skills.
• A team player
  who is adaptable and open to continuous learning.
• Empathetic, conscientious, and a person of integrity
  with a strong focus on achieving results.
• Tech-savvy
  with proficiency in G Suite (Google Docs, Gmail, Google Meet, etc.).
• Equipped with a professional setup,
  including your own laptop and a noise-canceling headset.

Why Join Influx?

• Work from anywhere:
  Enjoy a work-from-home arrangement with some flexibility.
• Grow with us:
  Join an international team that embraces a growth mindset and values coaching. We believe in helping you grow with the company.
• High-caliber experience:
  You will work with a set of international clients who have high standards of excellence.
• Opportunity for fresh graduates:
  We welcome applications from recent graduates who are ready to kick-start their careers.

Ready to join our team? Hit Apply We'd love to chat with you

Important Notes:

• Influx will
  never
  ask for payment from candidates during the recruitment process.
• Successful candidates will only be contacted through emails ending with ""

We are looking for a proactive and customer-oriented Customer Service Agent to join our growing Fintech company. You will play a vital role in maintaining high customer satisfaction by providing timely, accurate, and helpful support to our users through various communication channels.

• Handle customer inquiries via live chat, email, and phone in a professional and efficient manner.
• Provide product and service information, assist with transaction issues, and resolve complaints.
• Escalate complex problems to relevant departments and ensure timely follow-up.
• Document all interactions in the CRM system for accurate reporting.
• Work closely with internal teams (Operations, Product, Risk, etc.) to address and resolve customer concerns.
• Contribute to improving customer support processes and suggest best practices.

• Minimum 1 year of experience in a customer service role, ideally within a Fintech or digital financial service environment.
• Excellent communication skills in Bahasa Indonesia (English or Mandarin is a plus).
• Strong problem-solving skills and ability to handle pressure.
• Customer-focused, patient, and empathetic approach.
• Willing to work in shifts, including weekends or public holidays if needed.
• Familiarity with CRM tools and support software is an advantage.

Introduction
A Customer Care Agent will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems our customers' accounts might face accurately and efficiently.

The best Customer Care Agents are genuinely excited to help customers. They love to talk and understand the value of good communication skills. Problem-solving also comes naturally to Customer Care Agents. They are confident at troubleshooting and investigating if they don't have enough information to answer customer questions or resolve complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

The Responsibilities

• Manage large amounts of incoming emails & chats with prompt time to answer
• Identify and assess customers' needs to achieve satisfaction
• Transfer requests to the right internal stakeholder and track case resolution along the way
• Ensure efficient case tracking using our internal tools (Intercom / Salesforce)
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• Build sustainable relationships and trust with customer accounts through open and interactive communication

Key Skills And Experience

• All majors are welcome (minimum D3)
• Excellent skills in write, read, listen, and speak in English(B2 Results)
• BPO work experience is a plus
• Proven customer support experience or experience as a Customer Care Agent
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Problem solver, willing to find solutions in an efficient manner
• Organisation skills, ability to track issues and how they have been resolved
• Willing to work on weekend and public holiday
• Able to work on shifting schedules including night shifts
• Willing to be placed in Denpasar, Bali (Full WFO)

Benefit

• Attractive basic salary
• BPJS Kesehatan and BPJS Ketenagakerjaan
• Private Health Insurance
• Monthly internal events
• Paid leave
• Career path
• International, fun, and professional working environment:
• Working closely with experienced foreign experts;
• Free drinks (coffee, mineral water, etc.)
• Training and career development opportunities;
• Sport activities and game room.

Responsibilities:

• Handle day-today Visa Applications in compliance with Standard Operations Procedures

o   Works at the welcome desk;

o   Consult applicants during self-service registration, payment and queuing processes;

o   Accepts and checks the documents;

o   Accepts payment of fees and additional services;

o   Accepts biometric data of the applicants;

o   Controls quality of submitted documents;

o   Transfers and receives documents to / from the visa sections of clients;

o   Returns documents to the applicant;

o   Organizes and provides Apply Anywhere service;

o   Provides services for completing visa application forms;

o   Processes data at the visa sections of clients;

• Follow an established and defined filing and administration process, guided by a computer-based system
• Ensure engagement with applicants provides a first-class service, and positive customer experience
• Flag to VAC Management applications that may give rise to concern
• Handle customer complaints an assertively, and efficiently
• Handle problem customers assertively and diplomatically
• Support the provision of healthy and safe working environment through good personal and team practices
• Support VAC initiatives to support the ongoing improvement of business performance
• Support colleagues to develop and implement continuous improvement initiatives
• Support colleagues through advice and mentoring, and promoting best practice, sharing information and encouraging team spirit
• Ensure cleanliness and order at the workplace in accordance with internal regulations of the company.
• Maintain strict confidentiality of technological, financial, commercial and other information received in connection with the performance of his / her duties, and takes all possible measures to protect the information received from disclosure.
• Attend all staff meetings, mandatory trainings conducted by the Employer, participates in asset inventories and other activities that are mandatory for employees, as decided by the management.
• Travel up on request for the other locations to provide customer service.

Company Description

PT Mitra Lestari Motorindo (Mitra 2000) is an automotive company managing a portfolio of world-class brands in Indonesia, including TDR, YSS, RPD, Koso, Comet, and APITech. The company is recognized for its expertise in the automotive industry and has a strong online presence. Mitra 2000 is committed to delivering high-quality products and services to its customers.

Role Description

This is a full-time on-site role for a Customer Service Agent located in Jakarta, Indonesia. The Customer Service Agent will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing the customer experience. The role involves addressing customer complaints, managing customer accounts, and maintaining records of customer interactions.

Qualifications

• Customer Service Representatives, Customer Service skills
• Customer Support and Customer Satisfaction skills
• Customer Experience skills
• Excellent communication and interpersonal skills
• Problem-solving abilities and attention to detail
• Proficiency in using customer service software and tools
• Ability to work effectively in a team environment
• Experience in the automotive industry is a plus
• High school diploma or equivalent; additional education or training in customer service is beneficial