1,112 Service Assistant jobs in Indonesia

We're Hiring: Cargo Consultant Assistant / Customer Service Assistant

Bayus Cargo, Bali's trusted international freight forwarding and logistics company, is looking for enthusiastic and service-minded individuals to join our team.

Role Overview:

As a Cargo Consultant Assistant / Customer Service Assistant, you'll support our sales and customer service team in providing excellent logistics solutions. This includes assisting clients with inquiries, helping prepare shipping documents, coordinating with operations, and ensuring smooth customer experiences.

What We're Looking For:

• Proficient in English (oral & written)
• Strong interpersonal and communication skills
• Experience in customer service or logistics preferred (fresh graduates welcome)
• Customer-focused, detail-oriented, and eager to learn
• Able to work independently as well as in a team

What We Offer:

Competitive salary & incentives

Supportive work environment

Career growth opportunities in international logistics

We're Hiring: Cargo Consultant Assistant / Customer Service Assistant

Bayus Cargo, Bali's trusted international freight forwarding and logistics company, is looking for enthusiastic and service-minded individuals to join our team.

Role Overview:

As a Cargo Consultant Assistant / Customer Service Assistant, you'll support our sales and customer service team in providing excellent logistics solutions. This includes assisting clients with inquiries, helping prepare shipping documents, coordinating with operations, and ensuring smooth customer experiences.

What We're Looking For:

• Proficient in English (oral & written)
• Strong interpersonal and communication skills
• Experience in customer service or logistics preferred (fresh graduates welcome)
• Customer-focused, detail-oriented, and eager to learn
• Able to work independently as well as in a team

What We Offer:

Competitive salary & incentives

Supportive work environment

Career growth opportunities in international logistics

Job Type: Full-time

Education:

• S1 (Preferred)

Language:

• English (Preferred)

Position: Customer Service Assistant (Outbound Call Center)

Location: Surabaya, West Java

Company: PT QMOVE TECHNOLOGY INDONESIA

Job Overview:

PT QMOVE TECHNOLOGY INDONESIA is looking for a Customer Service Assistant to join our Surabaya team. You will engage with clients via outbound calls, provide information about our products and services, and ensure customer satisfaction. We offer comprehensive training, clear career paths, and competitive compensation.

Key Responsibilities:

• Make outbound calls to reach potential and existing customers.
• Introduce company products and services, and handle inquiries.
• Update and maintain accurate customer data.
• Gather customer feedback and assist in service improvement.
• Collaborate with internal teams to ensure customer satisfaction.
• Meet individual and team performance goals.

Qualifications:

• Bachelor's degree in Management, Marketing, Communications, or related field.
• Minimum 2 years of experience in call center or customer service roles.
• Excellent communication and interpersonal skills.
• Strong problem-solving ability and team spirit.
• Self-motivated and adaptable to a fast-paced environment.

We Offer:

• Competitive salary and attractive benefits package.
• Clear career growth and promotion opportunities.
• Comprehensive training and development programs.
• Health insurance, paid annual leave, and retirement benefits.
• Supportive, friendly, and collaborative work environment.

About the Company:

PT QMOVE TECHNOLOGY INDONESIA is a rapidly growing technology company committed to delivering innovative solutions for businesses and individuals. Join us and be part of our exciting journey toward success

About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description
1. Providing all customer cash and non-cash financial transaction services such as: deposits, withdrawals, money transfers, and bill payments for all Bank products and services in accordance with applicable provisions and procedures

1. Performing Open Till and Close Till

2. Ensuring the correctness and legitimacy of customers' cash and non-cash transactions

3. Ensuring that each cash counting process has been carried out correctly

4. Detecting money whose authenticity is doubtful

5. Report immediately to the Head Service Assistant/SBM/SBS if there is a discrepancy and make an Minutes of Cash Differences if there is a cash discrepancy that is not caused by a rounding difference

6. Do Cash In and Cash Out to/from Head Service Assistant/SBM

7. Perform ATM replenishment in accordance with applicable regulations

8. Conducting Cross Selling of Bank products and services

9. Make reports related to the Service Assistant work unit

10. Supporting the tasks of the Orisco, QA, Internal/External Audit teams in conducting inspections related to the Service Assistant work unit

11. Carry out all tasks in accordance with the SLA and Service Quality Standards set by the Head Office

Additional Requirements
Develop, Engage, Execute, Strategise

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a Difference

About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description
Customer Service (Teller) is responsible for accurately processing all deposits, transfers, withdrawals, and other transactions in accordance with established policies and procedures. Often serves as the first point of contact to the customer, and manages cross-selling bank products, or refers customers to other areas of the bank. Supports activities towards maximizing revenues, product initiatives, sales, customer satisfaction, and minimizing operational losses, in addition to deepening existing relationships and minimizing customer attrition. 

Consumer Banking covers activities related to providing services and products directly to consumers through various business channels. This group includes retail banking, consumer lending, auto finance, small business banking, and related business areas.

Additional Requirements
Develop, Engage, Execute, Strategise

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a Difference

Job Overview

Lead and supervise international customer service operations, ensuring smooth shipment execution, accurate documentation, and excellent customer experience. This role manages a team, handles escalations, and drives process improvements in collaboration with cross-functional departments.

Job Responsibilities

• Supervise customer service & manifest team to achieve performance targets.
• Monitor shipment lifecycle and ensure SLA compliance.
• Ensure accuracy and compliance of booking and shipping documentation.
• Handle escalated customer issues, ensuring timely resolution.
• Coordinate with Sales, Operations, and Port teams for service delivery.
• Lead process improvements to enhance efficiency and customer satisfaction.
• Conduct coaching, performance reviews, and training for the team.
• Participate in customer meetings to resolve issues and provide service updates.

Requirements

• Bachelor's Degree (S1) from a recognized university.
• Minimum 5 years' experience in customer service within shipping, logistics, or related industries.
• Strong understanding of shipping operations and trade documentation.
• Proven leadership and team management experience.
• Excellent communication, problem-solving, and analytical skills.
• Customer-focused mindset with strong service orientation.

Job Title: Service Assistant Manager

About the Role:

We are seeking a proactive and detail-oriented Service Assistant Manager to support our after-sales service operations. This role is ideal for someone with excellent organizational abilities, a strong customer service mindset, and the ability to communicate effectively in Chinese Mandarin. You will work closely with the Service Manager and a team of technicians to ensure high-quality service delivery and customer satisfaction.

Key Responsibilities:

·    Assist the Service Manager in supervising and coordinating service activities.

·    Act as a liaison between customers, technicians, and Chinese-speaking suppliers or principals.

·    Handle technical service requests, schedule jobs, and follow up on service progress.

·    Translate technical documents and assist in communication with Chinese-speaking partners.

·    Maintain service records, reports, and warranty claims.

·    Support spare parts coordination and inventory updates.

·    Contribute to continuous improvement of service quality and processes.

Qualifications:

·    Bachelor's degree in Engineering, Business Administration, or related field preferred.

·    Fluency in Chinese Mandarin (spoken and written) is mandatory.

·    Minimum 3 years of experience in a after sales service or support role.

·    Strong communication, coordination, and customer service skills.

·    Able to work independently and collaboratively in a fast-paced environment.

·    Familiarity with printing, packaging, or industrial machinery is a plus.

·    Proficient with computer, Internet, MS Office

Why Join Us?

Work with an experienced team in a reputable company with over 40 years of industry presence.

Gain exposure to international principals and advanced machinery technologies.

Organization- Grand Hyatt Bali
Summary
What is your passion? Whether you are into tennis, shopping, craft or karaoke, at Hyatt we are interested in YOU. At Hyatt, we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. In addition, we are looking for more people like this to join our friendly and professional team.

Now we are looking for a dynamic, outgoing and enthusiastic – Event Service Assistant Manager (Banquet Assistant Manager ) with strong background and experience in Large Events, Conference and Meeting to join our energetic, enthusiastic and passionate team at Grand Hyatt Bali.

The Event Service Assistant Manager (Banquet Assistant Manager ) will be responsible for operational related to events, conference and meeting . The Event Service Assistant Manager also responsible for handling guests and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up .

As a Event Service Assistant Manager, you will be reporting directly to the Event Service Manager and below are some of the key responsibilities:

• Assists to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate .
• Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.
• Maintains positive guest and colleague interactions with good working relationships.
• Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment .
• Evaluates local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel's operations remain competitive and cutting edge .
• Ensures that all Touches of Hyatt and the Food and Beverage Top 20 are implemented .
• Maximizes the effectiveness of employees by developing each of their skills and abilities through the appropriate training , coaching, and/or mentoring.
• Ensures high standards of personal presentation and grooming .

Qualifications

• Minimum of 1 year of solid experience as Banquet Assistant Manager in a large 5-star luxury hotel or resort.
• Experience with multiple and/or large events, conferences and meetings.
• Has a solid background of working in a high demand business environment.
• Has strong leadership skills, train and develop team, and is a role model.
• Eloquent in English communication in both written and spoken.
• Is well versed in working with Property Management System such as INFRASYS, HOTSOS, BIRCHSTREET and other systems .

Please read entire description before applying. Looking for Entry-Level candidates who can work US hours and are ready to start immediately. The ideal candidates will be responsible for a range of activities which will assist this organization's leadership. In this position, you should feel comfortable coordinating calendar appointments, managing communications, and planning events, as necessary.

Responsibilities

• Coordinate and schedule calendar appointments
• Manage all incoming and outgoing communications
• Schedule travel
• Planning events

Qualifications

• Ability to handle multiple tasks while staying organized
• Ability to travel
• Personal Assistance and Executive Administrative Assistance skills
• Strong Communication and Diary Management skills
• Proficiency in Clerical Skills
• Excellent organizational and multitasking abilities
• Ability to work independently and remotely
• Previous experience in a similar role is a plus
• Bachelor's degree or equivalent experience preferred