2,766 Service Coordinator jobs in Indonesia

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A Service Coordinator JD (Job Description) details a role focused on managing and facilitating the delivery of services to clients, often acting as a liaison between customers, service providers, and internal teams. Key responsibilities typically include assessing client needs, scheduling services, resolving issues, maintaining records, ensuring timely service delivery, and fostering positive relationships with stakeholders. The specific duties can vary by industry, ranging from customer support and logistics to social services and healthcare, but always involve coordination and communication to ensure client satisfaction and operational efficiency.

Key Responsibilities

• Client Interaction:
• Serving as a primary point of contact for clients, answering questions, addressing complaints, and gathering feedback to understand their needs.

Service Coordination:

Arranging and scheduling services, appointments, and meetings with clients and service providers.

Issue Resolution:

Identifying and resolving client issues and complaints, escalating problems to managers when necessary.

This position is for Fosroc Indonesia.

Objectives of the Role

• Managing and coordinating the activities of the customer service team to ensure the highest level of service is provided to our customers.
• Handling customer complaints, developing and implementing service procedures, analyzing service data, and collaborating with other departments to resolve customer issues effectively.
• To achieve company targets and ensure customers have the best experience throughout the sales process while adhering to safety and security standards.

Key Areas of Responsibility

• Lead, mentor, and develop a team of customer service representatives.
• Provide ongoing training and support to team members.
• Supervise day-to-day customer service representative activities.
• Coordinate Customer Service Representatives to carry out functions in accordance with their job roles.
• Address and resolve customer complaints and issues promptly.
• Rectify and analyze the process of any complaints from local customers.
• Ensure customer satisfaction by providing effective solutions in line with company policies.
• Develop and implement efficient customer service procedures.
• Continuously evaluate and improve service processes to enhance customer experience.
• Lead Control Self-Assessment (CSA) for sales order management.
• Ensure that customer service work complies with ISO standard processes (Internal and External Auditor).
• Process Purchase Orders (PO) from customers end-to-end.
• Maintain accurate customer files and performance history.
• Maintain a minimum stock of material in the Cikarang Warehouse to ensure availability.
• Work closely with other departments to ensure a cohesive customer service experience.
• Coordinate necessary actions to resolve customer issues and improve service delivery.
• Strive to achieve company targets and objectives.
• Ensure customers receive the best experience throughout the sales process.
• Ensure compliance with all company safety and security policies and procedures.
• Promote a culture of safety within the customer service team.
• Identify potential safety hazards and implement corrective actions.
• Participate in safety training sessions and drills.
• Ensure secure handling and storage of customer data and sensitive information

Job Requirements:

• A bachelor's degree in Business, Management, Communications, or a related field is preferred.
• 3-5 years in a customer service role; 2 years in a supervisory/coordinative position
• Deep understanding of customer service principles and practices; CRM systems; order-to-cash processes; inventory management.
• Strong verbal and written communication skills; time management and multitasking; analytical and problem-solving; leadership.
• Proactive and results-oriented; ability to work under pressure; customer-centric; strong work ethic and integrity.
• Awareness of workplace safety protocols; ability to promote and enforce safety standards.

PT Glamour Auto Sport sedang membuka lowongan untuk posisi Penuh waktu Cleaning Service Coordinator di Kby. Lama Sel., Daerah Khusus Ibukota Jakarta. Lamar sekarang untuk menjadi bagian dari tim kami.

Kualifikasi pekerjaan:

• Mencari kandidat untuk bekerja pada:
• Senin: Pagi, Siang, Sore
• Selasa: Pagi, Siang, Sore
• Rabu: Pagi, Siang, Sore
• Kamis: Pagi, Siang, Sore
• Jum'at: Pagi, Siang, Sore
• Sabtu: Pagi, Siang, Sore
• Minggu: Pagi, Siang, Sore
• Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP
• Gaji yang diinginkan: Rp3,500,000 per bulan
• Posisi ini adalah perekrutan yang mendesak.

MANTRA BUMI sedang membuka lowongan untuk posisi Penuh waktu Cleaning Service Coordinator di Panggungharjo, Jogja. Lamar sekarang untuk menjadi bagian dari tim kami.

Kualifikasi pekerjaan:

• Mencari kandidat untuk bekerja pada:
• Senin: Pagi, Siang, Sore
• Selasa: Pagi, Siang, Sore
• Rabu: Pagi, Siang, Sore
• Kamis: Pagi, Siang, Sore
• Jum'at: Pagi, Siang, Sore
• Sabtu: Pagi, Siang, Sore
• Minggu: Pagi, Siang, Sore
• Diperlukan 1 tahun pengalaman kerja yang relevan untuk posisi ini

• Gaji yang diinginkan: Rp1,500,000 - Rp1,700,000 per bulan

• Sehat jasmani dan rohani.

• Disiplin, jujur, dan bertanggung jawab.
• Bisa bekerja sendiri maupun dalam tim.
• Bersedia kerja shift dan di hari libur.
• Paham penggunaan alat dan bahan kebersihan.
• Berpenampilan rapi dan bersih

1. Food Service Stock Control

2. Ensure food service materials and stock are available at the store.

3. Guarantee products are ready and meet established sales and quality standards.

4. Team Coordination

5. Supervise and guide Food Service Officers in performing their duties effectively.

6. Arrange work schedules and ensure smooth daily operations.

7. Food Production Supervision

8. Ensure food preparation meets company standards for quality, hygiene, and safety.

9. Monitor portioning, presentation, and timeliness of service.

10. Inventory & Supply Management

11. Monitor raw materials and equipment availability for food service operations.

12. Oversee procurement, quality checks of incoming supplies, and proper storage procedures.

13. Hygiene & Safety Standards

14. Ensure all food handling and preparation processes comply with sanitation and food safety standards.

15. Provide staff training on hygiene, equipment use, and food safety procedures.

16. Customer Service

17. Address customer complaints or feedback in a timely manner.

18. Work to continuously improve customer satisfaction in taste, service, and overall dining experience.

19. Administration & Reporting

20. Prepare daily/weekly reports on food service operations, stock/raw materials, sales performance, and team productivity.

21. Communicate and coordinate with suppliers/vendors to ensure raw material availability.

• Bachelor's degree in any major.
• Minimum 1–2 years of experience in a similar role; previous experience as a barista or in retail is a strong advantage.
• Proficient in Microsoft Office, especially Excel.
• Willing to work in a mobile setting and/or go on business trips when needed.
• Willing to work in an on-site setting, Monday–Saturday.

PT Keranjang Sukses Indonesia sedang membuka lowongan untuk posisi Penuh waktu Cleaning Service Coordinator di Badung Regency, Bali. Lamar sekarang untuk menjadi bagian dari tim kami.

Kualifikasi pekerjaan:

• Mencari kandidat untuk bekerja pada:
• Senin: Pagi, Siang
• Selasa: Pagi, Siang
• Rabu: Pagi, Siang
• Kamis: Pagi, Siang
• Jum'at: Pagi, Siang
• Sabtu: Pagi, Siang
• Minggu: Pagi, Siang

PT Medika Propertindo Immalayos - Pondok Kopi sedang membuka lowongan untuk posisi Penuh waktu Cleaning Service Coordinator di Pd. Klp., Daerah Khusus Ibukota Jakarta. Lamar sekarang untuk menjadi bagian dari tim kami.

Kualifikasi pekerjaan:

• Tersedia jam fleksibel
• Tidak diperlukan pengalaman kerja untuk posisi ini

Lowongan Cleaning Service

1. Diutamakan Domisili Sekitar Duren Sawit, Jakarta Timur dan Sekitarnya
2. Sehat Jasmani dan Rohani
3. Jujur, Ulet, dan Bertanggung Jawab
4. Menyukasi Kebersihan
5. Wajib bisa Mengendarai Motor

PT Golden Rock Group - Penjaringan sedang membuka lowongan untuk posisi Penuh waktu Cleaning Service Coordinator di Pluit, Daerah Khusus Ibukota Jakarta. Lamar sekarang untuk menjadi bagian dari tim kami.

Kualifikasi pekerjaan:

• Tersedia jam fleksibel
• Gaji yang diinginkan: Rp4,000,000 per bulan

Tugas dan Tanggung Jawab

1. Supervisi dan Pengawasan

2. Memimpin dan mengarahkan tim cleaning service dalam melaksanakan tugas kebersihan harian.

3. Melakukan briefing harian sebelum pekerjaan dimulai.
4. Mengawasi kinerja tim agar sesuai dengan SOP dan standar kebersihan gedung.

5. Perencanaan dan Distribusi Tugas

6. Membuat jadwal kerja dan pembagian area kerja cleaning service.

7. Mengatur shifting kerja sesuai kebutuhan operasional gedung.

8. Monitoring & Quality Control

9. Melakukan inspeksi rutin terhadap area gedung (toilet, lobby, lift, tangga darurat, pantry, ruang kantor, parkir, dll).

10. Menyusun laporan hasil inspeksi dan tindak lanjut jika ada kekurangan.
11. Menangani komplain tenant atau manajemen terkait kebersihan.

12. Koordinasi dan Administrasi

13. Berkoordinasi dengan Building Management atau atasan terkait kebutuhan dan permasalahan di lapangan.

14. Membuat laporan harian, mingguan, dan bulanan terkait kegiatan kebersihan dan kinerja tim.
15. Mengajukan kebutuhan peralatan, bahan pembersih, dan memastikan ketersediaannya.

16. Pelatihan dan Pembinaan Tim

17. Melakukan pelatihan dasar dan pembinaan terhadap anggota cleaning service.

18. Memberikan arahan terkait etika kerja, sikap pelayanan, serta penggunaan alat kebersihan.

19. Keselamatan & Kesehatan Kerja (K3)

20. Memastikan penggunaan alat pelindung diri (APD) oleh tim.

21. Mengawasi agar pekerjaan dilakukan dengan aman dan sesuai prosedur K3.