324 Service Delivery jobs in Indonesia

Your skills

• C1 English
• Previous work experience (or equivalent) in project management and Service Delivery, preferable in IT field/ services
• Degree in Computer Science, Management, Economics or equivalent field
• Relevant professional certifications such as PMP, ITIL, or similar
• Bachelor's degree in Computer Science, Engineering, or a related field preferred
• More than 5 years of experience as a Service Delivery Manager in IT field

Your tasks

As a Service Delivery Manager, you will be responsible for managing our team of Field Engineers and ensuring the successful delivery of services to our clients. The ideal candidate will have experience in managing a field engineering team on a nationwide level, strong technical skills, and excellent communication and leadership skills.

Tasks and Responsabilities:

• Have primary responsibility for implementing requirements of the customer contract, defining, planning, tracking and managing the assigned project successfully with support of Global Manager, Service Delivery.
• Effectively deliver/manage Staff Management including recruitment, mentoring, training, target setting and performance assessment.
• Serve as point of contact for the operational customer contacts and to be the focal point for all operational issues relevant to each project. You will be the connection between customers and your engineers.
• You will be responsible for the compliance of Service Level Agreements (SLA) within your projects, recognize optimization requirements in processes/services and initiate the necessary steps.
• You will be responsible for managing and meeting the commercial requirements of your assigned projects.
• Effectively address any escalations timely.
• Accountable for quality of service and performance.
• Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner.
• Work with internal and third party teams to ensure actions are taken and completed to protect and improve services.
• Work across the business to provide effective communication on important matters and build relationships with other teams to ensure effective dialogue between departments.

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.

The Service Delivery Manager will lead and oversee junior functional consultants responsible for Finance, Accounting, and Tax (FAT) processes in client engagements. This role combines supervision and hands-on execution: ensuring that deliverables comply with accounting standards, tax regulations, and project requirements while also working directly on complex tasks. The Manager serves as the key point of accountability for FAT deliverables, client satisfaction, and team performance.

Key Responsibilities:

• Lead, coach, and supervise junior consultants handling FAT processes for client projects.
• Review and validate deliverables related to finance, accounting, and tax prepared by the team.
• Actively perform hands-on tasks (journal entries, reconciliations, tax calculations, reporting) alongside the team.
• Ensure financial reports comply with PSAK/IFRS and tax regulations (VAT, WHT, Corporate Tax).
• Liaise with client stakeholders (Finance, Accounting, Tax teams) to gather requirements and provide solutions.
• Oversee accuracy and timeliness of month-end and year-end closing activities.
• Provide guidance on budgeting, forecasting, and financial analysis for clients.
• Coordinate with auditors and tax advisors to ensure compliance and audit readiness.
• Identify process improvement opportunities in FAT areas and drive implementation.
• Monitor performance of junior consultants, provide feedback, and ensure quality standards are met.

Qualifications:

• Mandatory: Prior working experience in one of the Big Four (PwC, Deloitte, EY, KPMG)
• Background experience in other reputable consulting/accounting firms will be considered a strong plus
• Minimum 5 years of professional experience in Finance, Accounting, and Tax, with at least 2 years in a managerial or lead role.
• Bachelor's degree in Accounting, Finance, or related field.
• Strong knowledge of Indonesian GAAP (PSAK), IFRS, and local tax regulations.
• Proven experience in financial closing, reconciliations, and tax compliance (VAT, WHT, Corporate Tax).
• Hands-on ability to prepare, review, and analyze financial and tax reports (not only oversight).
• Proficiency with ERP/accounting systems and Microsoft Excel.
• Strong leadership, mentoring, and project management skills.
• Excellent communication skills to engage with clients and coordinate across teams.
• Audit experience (internal/external) is an advantage.

This position is responsible for ensuring efficient service delivery. The method of carrying out the responsibility involves monitoring daily and overall progress, managing the team and budget including resolving challenges.

Roles and responsibilities :

• Managing the overall delivery of IT services to clients and / internal stakeholders. Focus on maintaining SLA, ensuring service quality and managing client relationships
• Tracking incident to meet the SLA
• Leading the team including managing conflict (if any),  ensuring process and tasks are handled efficiently.
• Providing report as per customer's request
• Establish relationship internal team and external
• Capable to improve cross-department collaboration in Customer Division

Requirements :

• Candidate must have min 2 years experiences in related position
• Min S1 in Computer Science/Information Technology / Telecommunication or equivalent
• Possess ITIL certificates are preferred
• Like attention to detail, teamwork, strong leadership qualities, team management and excellent communication
• Strong project management and organizational skills, with the ability to manage multiple projects simultaneously
• Proficiency in project management tools and Microsoft Office 365

• Melakukan survey, instalasi, maintenance dan troubleshooting perangkat jaringan wireless
• Memantau, mencatat dan melaporkan status perangkat pada jaringan
• Berkomunikasi dengan customer terkait pertanyaan, aduan dan permintaan customer

• Memantau dan memperbaiki hal-hal teknis di lapangan

• Minimum Qualifications: Berpengalaman sebagai Staff IT minimal 1 tahun

• Pendidikan terakhir minimal SMK Teknik Informatika, Teknik Komputer Jaringan, Rekaya Perangkat Lunak dan Sistem Informasi
• Terbiasa bekerja di lapangan (termasuk di ketinggian)
• Memiliki laptop dan kendaraan pribadi (min. motor)
• Memiliki SIM C/A
• Menguasai basic IT Troubleshooting
• Familiar dengan perangkat-perangkat IT
• Memiliki communication skills yang baik
• Bersedia bekerja pada akhir pekan atau hari libur nasional
• Penempatan : Cikarang

Established in 2000, PT. Comtronics Systems now manages more than 400 customers in several area (from educational to hospitality, manufactures to governments around Jakarta, Bali, Bandung, Bekasi, and other area in West Java). We are "One Stop Solution" for our customers office by resolving their Technology Problems with Intelligent IT Solutions and Services customized for their business. We believe that delivering what our customers need and want is the best way to grow our company because customer satisfaction is a key. We commited to provide continuous customers satisfaction by improving all aspect of our business strategies, innovation, and creative platform.

Key Responsibilities

• Building a personal relationship with key client staff.
• SLA achievement and high level of customer satisfaction.
• Good communication around issues and opportunities – get things done, make things happen.
• Technical documents update and arrangement.
• Internal technical training to team and self-study for new technical and product
• Service reporting and sponsoring service delivery meetings.
• Removing all obstacles to customer satisfaction
• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and computer peripherals.
• Installing and upgrading operating systems and computer software.
• Troubleshooting networking and connection issues.
• Advising on software or hardware upgrades.
• Providing basic training in computer operation and management.
• Completing job reports and ordering supplies.
• Looking out for clients and MTS long-term interests.
• Following up if service delivery is not meeting expectations.

Qualifications

• Familiar with Avaya and Microsoft product line.
• Good at troubleshooting.
• Consultant skills to provide advice to clients on continuous system improvement.
• Language Requirements–English
• Basic speaking and good read and written in English.
• Basic Knowledge and understanding on Network

Service Delivery Coordinator - Wellbore Intervention

Do you enjoy being part of a team that ensures the highest safety and quality?

Do you enjoy leading a team that provides a high-quality of service to customers?

Our Oilfield Services business provides intelligent, connected technologies to monitor and control our energy extraction assets. Our team provide technical expertise to meet our client expectation in Well Intervention requirement. We provide customers with the peace of mind needed to improve their operations reliably and efficiently.

Partner with the best

As a Service Delivery Coordinator, you'll ensure flawless execution, on-time delivery, and contract adherence. You'll ensure that Baker Hughes maximizes its short- and long-term revenue and profit opportunities. You'll coordinate job activities to ensure execution in line with customer expectations and contract terms and conditions.

As a Service Delivery Coordinator – Well Intervention, you will be responsible for:

• Acting as primary contact for client for job preparation, execution and close out.
• Conducting all activities in line with our non-negotiables, applicable processes, and cultural pillars.
• Ensuring the assigned contracts/quotes are fully understood and capitalized upon.
• Coordinating and monitoring all job activities as outlined in managing the Job Cycle across organizational boundaries.
• Coordinating and supervising activities of service or technical personnel via personnel assignments, job or project management, administration, and technical support
• Managing multiple or single products/services.

Fuel your passion

To be successful in this role you will:

• Have a bachelor's degree in relevant discipline or relevant experience.
• Have 5 + years' experience working in Fishing & Plug & Abandonment.
• Have demonstrated relevant experience in service delivery or coordination in Wellbore Intervention (Fishing, Wellbore Clean Up, Subsea Plug & Abandonment) Operations.
• Have previous offshore experience in wellbore intervention project.
• Have good understanding on tool mechanics, hydraulics, tubemove & torque & drag.
• Have experience in resource allocation and management.
• Be creative and have problem solving attitude.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Please discuss your preferred working arrangements with your recruiter during the process

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we must push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs.
• Additional elected or voluntary benefits

About Us:

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.

Join Us:

Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you Let's come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Job Requirements
Service Delivery Technical Manager
(For pipeline purpose only, no live position available)

Do you love leading and motivating successful teams?
Would you like to be in a team delivering world class service to our customers?
Join our growing team
We are the leader in oil & gas industry. Our innovative physical and digital solutions improve efficiency, production and maximize reservoir value. We maintain and run the pressure pumping equipment and services at customer site. We aim to meet client's expectations, as part of Baker Hughes operations.

Partner with the best
You'll ensure flawless execution by leading a team focused on technical job planning, job optimization and on-demand support. You'll be accountable for the service delivery performance within completion & well intervention and service delivery productivity. You'll works in close collaboration with the various Service Delivery Managers within the region to drive consistency and execution excellence

As a Service Delivery Technical Manager, you will be responsible for:

• Working closely with Service Delivery Managers to understand activity forecast and verify appropriate resources to enable flawless execution and on-time delivery
• Participating in local business performance reviews meeting with key accounts and high impact incident response with local customers
• Ensuring transactional discipline and adoption of managing the job cycle process and content
• Ensuring trained and competent personnel to perform each activity
• Identifying any gaps in local capabilities and develop improvement plans.
• Executing remote operations and/or multi-skilling strategy to drive service delivery productivity
• Assigning technical job planning and support resources to work with Service Delivery Coordinator to develop job programs in line with requirements

Work Experience
Fuel your passion
To be successful in this role you will:

• Have bachelor's degree in engineering or equivalent
• Have at least 10 years' experience in applications engineering of Sand control Gravel Pack jobs
• Have great background on sand control operations.
• Have technical experience with Sand control tools, screens and Pumping operations (Gravel Pack Cased Hole, Open Hole and HRWP).
• Have experiences conducting sand control designs (Gravel pack simulations).
• Have deepwater or offshore gravel pack pumping experience
• Have knowledge of processes and good understanding of offshore operations

Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.

• Please discuss your preferred working arrangements with your recruiter during the process

Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we must push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

P-

PT IDstar Cipta Teknologi (IDstar) is an Indonesia-based IT consultant and digital transformation enabler, trusted by 30+ enterprise clients across Asia, Oceania, North America, and Africa. Backed by ISO 9001 & 27001 certifications, we've delivered 1,000+ successful case studies through a strong blend of local expertise and global execution.

We hope that you:

- Have been minimum 6 years working as delivery manager/project manager/related experience

- Hold minimum Bachelor Title Degree

- Able to visit the clients onsite

- Proficient in English

- Indonesian Local

- Able to Work From Office in South Jakarta

- Come from consulting background

The job descriptions detail:

-Develop high-level project scopes and objectives by engaging all relevant stakeholders and ensuring technical feasibility.

-Define the formulation of high-level project plans, schedules, and budgets aligned with business objectives to ensure strategic and successful project execution.

-Manage the delivery of IT services to clients in alignment with defined deliverables, SLAs, contractual obligations including BAST sign-offs, and client expectations.

-Identify, assess, and mitigate project risks to minimize potential negative impacts on project outcomes addressing technical, financial, operational concerns, and project lifecycle, budget overruns, and project execution.

-Ensure delivered products and services meet established quality standards.

Build and maintain strong client relationships through regular communication, understanding their needs, and addressing concerns promptly.

-Provide regular reports to management regarding project performance, risks, and status updates.

-Take ownership of and responsibility for major project execution.