2,465 Service Department jobs in Indonesia
Accounting & Financial Service Department Head
IDR20000000 - IDR25000000 Y
PT Bank Nationalnobu Tbk
Posted today
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Job Description
Tanggung Jawab :
- Memimpin dan mengawasi tim dalam menjalankan tugas-tugas akuntansi dan pelaporan keuangan yang akurat dan tepat waktu.
- Memastikan kepatuhan terhadap standar akuntansi, peraturan, dan kebijakan internal perusahaan.
- Menganalisis dan menyiapkan laporan keuangan periodik serta memberikan rekomendasi strategis berdasarkan analisis data.
- Mengelola dan mengawasi proses penganggaran, peramalan, dan pengendalian biaya.
- Membangun hubungan yang kuat dengan pemangku kepentingan internal dan eksternal, termasuk auditor dan regulator.
- Mengembangkan dan menerapkan prosedur dan kontrol akuntansi yang efektif.
- Memimpin inisiatif proyek untuk meningkatkan efisiensi dan efektivitas proses keuangan.
Kualifikasi :
- Pendidikan minimal S1 dari jurusan Akuntansi, Keuangan, atau Ekonomi atau disiplin terkait.
- Diutamakan memiliki pengalaman kerja di Kantor Akuntan Publik minimal 5 tahun, terutama dalam menangani klien di sektor perbankan atau jasa keuangan.
- Menguasai PSAK/IFRS/GAAP, regulasi OJK/BI, dan ketentuan perpajakan.
- Pemahaman yang mendalam tentang prinsip-prinsip akuntansi, perpajakan, dan regulasi keuangan.
- Kemampuan analitis yang tajam dan orientasi pemecahan masalah.
- Terbiasa bekerja di lingkungan yang menuntut ketepatan waktu, akurasi tinggi, dan kompleksitas regulasi.
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0
Customer Service Representative - Technical Support
28271 Pekanbaru, Riau
IDR5000000 Monthly
WhatJobs
Posted today
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Our client is looking for a dedicated and technically proficient Customer Service Representative to join their Technical Support team in **Pekanbaru, Riau, ID**. This role is crucial for ensuring our customers receive timely and effective assistance with their product-related inquiries and technical issues. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong aptitude for problem-solving. You will be responsible for answering incoming calls, emails, and chat messages, diagnosing technical problems, and providing clear, step-by-step solutions. This includes guiding users through troubleshooting processes, explaining product features, and escalating complex issues to higher-level support when necessary. A foundational understanding of technology, software, or our client's specific products is highly advantageous. You will document customer interactions accurately in our CRM system and contribute to building a knowledge base of common issues and solutions. This position requires strong organizational skills to manage multiple customer interactions efficiently. The ability to empathize with customers, maintain a positive attitude under pressure, and work collaboratively with team members is essential. We are seeking individuals who are passionate about providing exceptional customer service and are eager to learn and grow within a supportive team environment. This role offers a great opportunity to develop your customer service and technical support skills.
Responsibilities:
Responsibilities:
- Provide prompt and professional customer support via phone, email, and chat.
- Identify, troubleshoot, and resolve technical issues for customers.
- Guide customers through product functionalities and setup processes.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Escalate complex technical problems to senior support staff or relevant departments.
- Contribute to the creation and maintenance of support documentation and FAQs.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
- Adhere to company policies and procedures for customer service and data privacy.
- Collaborate with team members to share knowledge and improve support processes.
- Continuously expand knowledge of products, services, and technical troubleshooting techniques.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service or technical support.
- Strong understanding of basic computer hardware, software, and internet connectivity.
- Excellent verbal and written communication skills.
- Ability to explain technical concepts clearly to non-technical users.
- Patience, empathy, and a customer-centric approach.
- Proficiency in using CRM software and helpdesk systems.
- Strong problem-solving and analytical skills.
- Ability to multitask and manage time effectively.
- Experience in a call center environment is a plus.
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Representative - Technical Support
29411 Batam, Riau Islands
IDR8500000 Monthly
WhatJobs
Posted today
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Job Description
Our client is seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives specializing in Technical Support. This position is fully remote, allowing you to assist customers from the comfort of your home office. You will be the primary point of contact for customers experiencing technical issues with our products or services, providing clear, efficient, and friendly support. The ideal candidate has a patient demeanor, strong problem-solving abilities, and excellent communication skills.
Responsibilities:
Qualifications:
This is a great opportunity to begin or advance your career in customer support with a company that values your contributions. Join our dedicated team and provide essential technical assistance to our valued customers from Batam, Riau Islands, ID .
Responsibilities:
- Respond to customer inquiries and provide technical assistance via phone, email, and chat.
- Troubleshoot and resolve common technical issues related to our software/hardware.
- Guide customers through product setup, installation, and usage.
- Document customer interactions and resolutions accurately in our CRM system.
- Escalate complex issues to the appropriate technical teams when necessary.
- Educate customers on product features and functionalities to enhance their experience.
- Maintain a high level of customer satisfaction through attentive and professional service.
- Contribute to the knowledge base by documenting solutions to common problems.
- Adhere to company policies and procedures regarding customer support and data privacy.
- Collaborate with team members to share best practices and improve support processes.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in a relevant field is a plus.
- Previous experience in customer service or technical support is highly preferred.
- Familiarity with common computer hardware, software, and basic networking concepts.
- Excellent verbal and written communication skills.
- Strong listening and empathy skills.
- Ability to explain technical information clearly and concisely to non-technical users.
- Proficiency in using CRM software and ticketing systems.
- Self-motivated and able to work independently in a remote environment.
- Reliable internet connection and a quiet workspace.
- A passion for helping people and a positive attitude.
This is a great opportunity to begin or advance your career in customer support with a company that values your contributions. Join our dedicated team and provide essential technical assistance to our valued customers from Batam, Riau Islands, ID .
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Representative - Technical Support
20112 Medan, North Sumatra
IDR8000000 Monthly
WhatJobs
Posted 1 day ago
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Job Description
Our client is a fast-growing technology company seeking a dedicated and customer-focused Customer Service Representative with strong technical support skills to join their fully remote team. This role is essential in providing exceptional assistance to customers, resolving technical issues, and ensuring a positive user experience. You will be the first point of contact for customers seeking help with our products and services, handling inquiries via phone, email, and chat. Your responsibilities will include diagnosing technical problems, guiding customers through troubleshooting steps, escalating complex issues to higher-level support teams when necessary, and documenting all interactions accurately. The ideal candidate possesses excellent communication and problem-solving skills, a patient and empathetic demeanor, and a genuine desire to help others. A strong understanding of our company's products or similar technological solutions is highly beneficial. This is a remote-first position, offering the flexibility to work from home while collaborating with a supportive and dynamic team. You must be comfortable navigating technical information and explaining it clearly to non-technical users. We are looking for individuals who are reliable, efficient, and committed to delivering outstanding customer support. If you are passionate about technology and have a talent for resolving customer issues effectively, this is an excellent opportunity to build your career in customer service and technical support within a fully remote environment.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and provide technical assistance via phone, email, and chat.
- Diagnose and troubleshoot hardware, software, and network issues.
- Guide customers through step-by-step solutions to resolve their technical problems.
- Escalate complex issues to appropriate support teams when necessary.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Educate customers on product features and best practices.
- Maintain a high level of customer satisfaction through professional and courteous service.
- Contribute to the knowledge base by documenting common issues and solutions.
- Identify trends in customer issues and provide feedback to product development teams.
- Adhere to company policies and procedures regarding customer service and data privacy.
- Meet or exceed key performance indicators (KPIs) for response time, resolution rate, and customer satisfaction.
- Participate in ongoing training to stay updated on product knowledge and support procedures.
- Proven experience in customer service, preferably in a technical support role.
- Strong understanding of common computer hardware, software, and networking concepts.
- Excellent problem-solving and troubleshooting skills.
- Exceptional written and verbal communication skills.
- Patient, empathetic, and customer-oriented attitude.
- Ability to work independently and manage time effectively in a remote setting.
- Proficiency in using helpdesk software and CRM systems.
- Familiarity with our company's products or services is a plus.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service & Technical Support Specialist
90221 Makassar, South Sulawesi
IDR6000000 Monthly
WhatJobs
Posted 1 day ago
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Job Description
Our client is seeking a highly motivated and technically adept Customer Service & Technical Support Specialist to join their remote team. This role is critical in ensuring our customers receive timely, accurate, and friendly support for our range of products and services. The ideal candidate will possess excellent communication skills, a strong aptitude for troubleshooting technical issues, and a genuine desire to help customers succeed. You will be responsible for responding to customer inquiries via phone, email, and chat, diagnosing and resolving technical problems, and escalating complex issues when necessary. This position requires an individual who can work autonomously in a remote environment, manage their workload efficiently, and maintain a high level of customer satisfaction.
Key Responsibilities:
Key Responsibilities:
- Provide exceptional customer support and technical assistance to users via multiple communication channels (phone, email, chat).
- Troubleshoot and diagnose hardware, software, and connectivity issues for customers.
- Guide customers through step-by-step solutions to resolve technical problems effectively.
- Document customer interactions, issues, and resolutions accurately in the CRM system.
- Escalate unresolved issues to higher-level support teams or relevant departments.
- Identify and report recurring technical issues or product defects to the development team.
- Contribute to the knowledge base by creating and updating support articles and FAQs.
- Educate customers on product features and best practices to enhance their experience.
- Maintain a high level of customer satisfaction by providing prompt, professional, and courteous service.
- Collaborate with team members to share knowledge and improve support processes.
- Stay up-to-date with product updates, new features, and relevant technologies.
- Adhere to service level agreements (SLAs) and key performance indicators (KPIs).
- Gather customer feedback to help improve products and services.
- Manage time effectively to handle a high volume of support requests.
- High school diploma or equivalent; Associate's or Bachelor's degree in a technical field is a plus.
- Minimum of 2 years of experience in customer service or technical support, preferably in a remote setting.
- Proven ability to troubleshoot and resolve technical issues across various platforms.
- Strong understanding of common operating systems, software applications, and networking concepts.
- Excellent verbal and written communication skills, with the ability to explain technical information clearly.
- Proficiency in using helpdesk software and CRM systems.
- Customer-centric mindset with a passion for delivering outstanding service.
- Ability to work independently, manage priorities, and meet deadlines in a remote environment.
- Strong problem-solving and analytical skills.
- Adaptable and willing to learn new technologies quickly.
- Fluency in English.
This advertiser has chosen not to accept applicants from your region.
4
Customer Service & Technical Support Agent
25111 Padang, West Sumatra
IDR5500000 Annually
WhatJobs
Posted 3 days ago
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Job Description
Our client is seeking a dedicated and skilled Customer Service & Technical Support Agent for their operations in **Padang, West Sumatra, ID**. This hybrid role requires a combination of in-office presence and remote work flexibility. You will be the first point of contact for customers, resolving inquiries, troubleshooting issues, and ensuring a positive customer experience. The ability to communicate effectively and empathetically is crucial.
Key responsibilities include:
The ideal candidate possesses excellent communication, problem-solving, and interpersonal skills. Previous experience in customer service or technical support is highly desirable. Familiarity with CRM software and helpdesk ticketing systems is a plus. You should be patient, empathetic, and able to work effectively in a dynamic environment. The ability to manage multiple tasks simultaneously and adapt to new information is essential. This role offers a blend of on-site collaboration and remote flexibility, making it ideal for someone seeking work-life balance in the **Padang** region. If you are passionate about helping others and possess strong communication abilities, we encourage you to apply.
Key responsibilities include:
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
- Providing first-level technical support and troubleshooting for product-related issues.
- Guiding customers through product features, setup, and usage.
- Resolving customer complaints and escalating complex issues to the appropriate departments.
- Documenting customer interactions, issues, and resolutions accurately in the CRM system.
- Maintaining a high level of product knowledge and technical expertise.
- Identifying opportunities to improve customer satisfaction and service processes.
- Collaborating with other teams, such as sales and product development, to address customer needs.
- Adhering to service level agreements (SLAs) and quality standards.
- Gathering customer feedback and reporting on common issues or trends.
- Assisting with customer account management and order inquiries.
- Contributing to a positive team environment and sharing knowledge with colleagues.
The ideal candidate possesses excellent communication, problem-solving, and interpersonal skills. Previous experience in customer service or technical support is highly desirable. Familiarity with CRM software and helpdesk ticketing systems is a plus. You should be patient, empathetic, and able to work effectively in a dynamic environment. The ability to manage multiple tasks simultaneously and adapt to new information is essential. This role offers a blend of on-site collaboration and remote flexibility, making it ideal for someone seeking work-life balance in the **Padang** region. If you are passionate about helping others and possess strong communication abilities, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service & Technical Support Specialist
40121 Cimahi, West Java
IDR7000000 Monthly
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Service & Technical Support Specialist to join our remote team. This position is crucial for ensuring our customers receive exceptional support and prompt resolution to their inquiries and technical issues. You will be the primary point of contact for customers, handling a variety of communication channels including phone, email, and chat. This role requires a patient demeanor, excellent problem-solving skills, and a deep understanding of our products and services.
Responsibilities include actively listening to customer concerns, diagnosing technical problems, and providing clear, step-by-step solutions. You will troubleshoot software and hardware issues, guide users through setup processes, and escalate complex problems to higher-level support teams when necessary. Maintaining accurate records of customer interactions and resolutions in our CRM system is essential. You will also contribute to the creation and maintenance of support documentation, FAQs, and knowledge base articles to empower customers and internal teams. The ideal candidate will have a strong background in customer service, with at least 2 years of experience in a technical support or helpdesk role. Excellent communication skills, both written and verbal, are paramount, along with the ability to explain technical concepts in an easily understandable manner. Proficiency with helpdesk software and CRM systems is required. A passion for technology and a desire to help others are key attributes. You should be a self-motivated individual with strong organizational skills, capable of managing your workload effectively in a remote environment. Adaptability and a willingness to learn new technologies are essential for success in this role. Join our supportive remote team and make a real difference in our customers' experience.
Responsibilities include actively listening to customer concerns, diagnosing technical problems, and providing clear, step-by-step solutions. You will troubleshoot software and hardware issues, guide users through setup processes, and escalate complex problems to higher-level support teams when necessary. Maintaining accurate records of customer interactions and resolutions in our CRM system is essential. You will also contribute to the creation and maintenance of support documentation, FAQs, and knowledge base articles to empower customers and internal teams. The ideal candidate will have a strong background in customer service, with at least 2 years of experience in a technical support or helpdesk role. Excellent communication skills, both written and verbal, are paramount, along with the ability to explain technical concepts in an easily understandable manner. Proficiency with helpdesk software and CRM systems is required. A passion for technology and a desire to help others are key attributes. You should be a self-motivated individual with strong organizational skills, capable of managing your workload effectively in a remote environment. Adaptability and a willingness to learn new technologies are essential for success in this role. Join our supportive remote team and make a real difference in our customers' experience.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Representative - Technical Support
29421 Batam, Riau Islands
IDR3800000 Monthly
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking a proficient and empathetic Customer Service Representative to provide technical support to their valued customers in Batam, Riau Islands, ID . This hybrid role offers a blend of on-site and remote work, allowing for flexibility while maintaining essential in-person team collaboration. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong aptitude for understanding and resolving technical issues related to our client's products or services. You will be the first point of contact for customers seeking assistance, guiding them through troubleshooting steps, providing clear explanations, and escalating complex issues when necessary. A commitment to delivering outstanding customer service and ensuring customer satisfaction is paramount.
Responsibilities:
Qualifications:
This is an excellent opportunity for a customer-focused individual to contribute to our client's success in Batam, Riau Islands, ID , offering a flexible hybrid work arrangement.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat, providing accurate and timely technical support.
- Troubleshoot common technical issues, guiding customers through step-by-step solutions.
- Identify, replicate, and document customer issues to aid in problem resolution and product improvement.
- Escalate unresolved technical issues to senior support staff or relevant departments, ensuring follow-up.
- Maintain a high level of product knowledge to effectively assist customers.
- Document all customer interactions and resolutions accurately in the CRM system.
- Adhere to service level agreements (SLAs) and key performance indicators (KPIs) for response and resolution times.
- Provide feedback to the product and development teams regarding recurring customer issues and suggestions for improvement.
- Contribute to a positive and collaborative team environment, sharing knowledge and best practices.
- Manage workload effectively to meet customer needs, potentially balancing remote support with scheduled in-office days for team collaboration and training.
- Ensure a consistently positive customer experience through professional and courteous interactions.
Qualifications:
- High school diploma or equivalent; further education or certifications in IT or customer service are a plus.
- Minimum of 1-2 years of experience in a customer service or technical support role.
- Demonstrated ability to troubleshoot technical problems logically and efficiently.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Strong active listening and problem-solving skills.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Patience, empathy, and a customer-centric attitude.
- Ability to work effectively both independently and as part of a team in a hybrid setting.
- Adaptability and willingness to learn about new products and technologies.
- Familiarity with common operating systems and software applications.
This is an excellent opportunity for a customer-focused individual to contribute to our client's success in Batam, Riau Islands, ID , offering a flexible hybrid work arrangement.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service & Technical Support Specialist
80111 Denpasar, Bali
IDR7000000 Monthly
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and proficient Customer Service & Technical Support Specialist to join their vibrant team in **Denpasar, Bali, ID**. This role is crucial for providing exceptional support to our customers, resolving inquiries efficiently, and ensuring a positive user experience. You will be the first point of contact for customers seeking assistance with our products and services, requiring a blend of excellent communication skills, technical aptitude, and a customer-centric approach. This hybrid role offers a balance between in-office collaboration and remote flexibility.
Key Responsibilities:
Key Responsibilities:
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshooting and resolving technical issues related to our products and services.
- Guiding customers through product setup, usage, and basic troubleshooting steps.
- Documenting customer interactions, issues, and resolutions in the CRM system.
- Escalating complex technical problems to appropriate internal teams.
- Providing feedback to product development and management teams based on customer interactions.
- Maintaining a high level of product knowledge and staying updated on new features.
- Assisting with customer onboarding and training sessions.
- Contributing to the development of knowledge base articles and FAQs.
- Ensuring customer satisfaction by delivering prompt and effective support.
- Adhering to company policies and service level agreements (SLAs).
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Representative - Technical Support
16511 Magelang, Central Java
IDR8000000 Monthly
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking a friendly, empathetic, and technically adept Customer Service Representative to join their support team in Depok, West Java, ID . This role is focused on providing exceptional technical assistance to customers, resolving their issues efficiently and effectively, and ensuring a positive support experience. You will be the first point of contact for customers seeking help with our client's products and services, requiring a blend of strong communication skills, problem-solving abilities, and a patient demeanor. This is an excellent opportunity to grow within a customer-centric organization.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat, providing accurate and timely technical support.
- Diagnose and troubleshoot customer issues related to software, hardware, or services.
- Guide customers through step-by-step solutions to resolve technical problems.
- Escalate complex issues to higher-level support teams when necessary, ensuring proper documentation.
- Maintain detailed records of customer interactions, issues, and resolutions in the CRM system.
- Educate customers on product features and best practices to enhance their experience.
- Identify and report recurring technical issues or product feedback to the relevant departments.
- Adhere to customer service standards and company policies.
- Contribute to the creation and maintenance of knowledge base articles and FAQs.
- Strive to achieve high customer satisfaction ratings and first-contact resolution rates.
Qualifications:
- High school diploma or equivalent; a college degree or relevant certification is a plus.
- Proven experience in customer service, preferably in a technical support role.
- Strong understanding of common software and hardware issues.
- Excellent active listening and verbal communication skills.
- Patience and a customer-focused attitude.
- Ability to explain technical concepts clearly to non-technical users.
- Proficiency with helpdesk software and CRM systems.
- Ability to multitask and manage time effectively in a dynamic environment.
- Team player with a willingness to learn and adapt.
- Reliable internet connection and ability to work from home as required by the hybrid schedule.
This advertiser has chosen not to accept applicants from your region.
9