1,091 Service Excellence jobs in Indonesia

• Develop and implement comprehensive strategies to enhance the overall guest experience across all touchpoints.
• Lead and train front-line staff in delivering exceptional customer service, embodying the company's service standards.
• Manage guest feedback channels, including online reviews and direct comments, and implement service recovery protocols effectively.
• Monitor guest satisfaction metrics and identify trends to drive continuous improvement in service quality.
• Develop and execute training programs focused on service excellence, cultural sensitivity, and problem-solving for all guest-facing teams.
• Collaborate with various departments (e.g., F&B, Housekeeping, Front Desk) to ensure seamless and integrated guest services.
• Act as a brand ambassador, representing the company's values and commitment to excellence in all interactions.
• Oversee the implementation of new service technologies and initiatives to elevate the guest journey.
• Analyze operational data to identify opportunities for service enhancements and efficiency gains.
• Handle VIP guest requests and ensure their needs are met with personalized and attentive service.
• Organize and execute special events and promotions designed to enhance guest engagement and satisfaction.
• Ensure adherence to health, safety, and hygiene standards throughout the guest areas.

• Bachelor's degree in Hospitality Management, Tourism, Business, or a related discipline.
• Minimum of 5 years of experience in a guest-facing role within the hospitality or tourism industry, with at least 2 years in a management or supervisory capacity.
• Proven ability to measure and improve guest satisfaction scores.
• Strong understanding of hotel operations, service standards, and customer relationship management (CRM) principles.
• Excellent leadership, coaching, and team-building skills.
• Outstanding communication and interpersonal abilities, with a professional and empathetic demeanor.
• Proficiency in using hotel management software and feedback platforms.
• Ability to remain calm and effective under pressure, handling challenging guest situations with grace.
• Creative and innovative approach to service design and delivery.
• Fluency in Bahasa Indonesia and English is essential.

About the role

Richeese Kuliner Indonesia is seeking a talented Public Relations & Customer Experience Manager to join our dynamic team in Bandung, West Java. This full-time position is a pivotal role within our Marketing & Communications department, responsible for crafting and delivering engaging experiences that strengthen our brand reputation and foster long-lasting relationships with our valued customers.

Responsibility:

• Developing and implementing effective public relations strategies to amplify our brand's messaging and increase visibility across key media channels
• Managing all customer-facing communications, including social media, website content, and customer service interactions, to ensure a consistent, positive brand experience
• Collaborating cross-functionally with various teams to identify and address customer pain points, and implement solutions to enhance customer satisfaction
• Monitoring and analyzing customer feedback and market trends to inform the development of new initiatives and campaigns

Requirements:

• Minimum 8 years of experience in a public relations or customer experience management role, preferably within the food and beverage or consumer goods industry
• Minimum of a bachelor's degree in Public Relations/Business Management
• Excellent written and verbal communication skills, with the ability to craft compelling narratives and engage effectively with a diverse range of stakeholders
• Proficient in data analysis and reporting, with the ability to use insights to drive strategic decision-making
• Fluent English
• Excellent interpersonal and collaboration skills, with the ability to work effectively in a team environment

Tanggung Jawab Utama:

• Membantu pelanggan dengan berbagai kendala dan pertanyaan, melalui telepon, email, dan live chat dengan bahasa mandarin
• Menindaklanjuti permintaan pelanggan secara akurat dan tepat waktu

Kualifikasi:

• Minimal pendidikan D3/S1 semua jurusan, jurusan Bahasa Mandarin dan sejenis lebih disukai
• Mahir berbahasa Mandarin, baik lisan maupun tulisan
• Kemampuan komunikasi interpersonal yang sangat baik, dengan fokus pada layanan pelanggan
• Fresh graduate terbuka untuk melamar
• Memiliki pengalaman di bidang komunikasi lebih disukai

Benefit:

• Gaji kompetitif
• Bonus dan tunjangan lainnya
• Kesempatan pengembangan karier
• Pelatihan dan pengembangan berkelanjutan

Hello Job Seeker

English One is looking for proactive, energetic, passionate individuals who have a desire to pursue a career in education. We are currently looking for Progress Advisors, who are required to consistently deliver on great service & sales targets by having a good relationship with customers. The candidate must show and take interest in the understanding of education systems, whilst having a passion for sales and service.

Placement : Bintaro Sector Nine -or- Sudimara Forestwalk

Requirements:

• Bachelors Degree (S1) in Hospitality or Business
• English Proficiency B2 / Toeic minimum 600 or equaivalent
• Minimum working experience of 2 years in Sales and service role
• Has great communication & social skills
• Willing to work with target schemes and can handle work pressure
• The Candidate must posses an example of outstanding character in responsibility, punctuality, reliability, patience and caring personality
• Must possess the ability to follow instructions implicitly and want to learn new skills

We are seeking a passionate Customer Experience who possesses excellent communication skills and a strong understanding of financial products to join our team. This role is ideal for fresh graduates with an interest in the investment and capital markets. As a Customer Experience, you will have the following responsibilities:

• Serve as the primary point of contact for users, addressing inquiries and resolving issues in a timely and professional manner
• Keep users informed about our products, features, and any updates by communicating with them
• Liaise with internal and external stakeholders to ensure seamless service delivery

Requirements

• Fresh graduates in Finance, Accounting, Business Management, or any related fields
• Strong interest in investment and capital markets (preferably in stocks)
• Excellent written and verbal communication skills
• Exceptional problem-solving abilities and attention to detail
• Able to type quickly with minimal errors
• Customer-oriented mindset with a passion for delivering excellent service
• Willing to work in a shifting arrangement
• Having a capital market license is a plus

Benefits

• Supportive teammates
• Health insurance benefits
• Self-development activities that support careers
• Broaden your knowledge in financial investment

We are seeking a passionate Customer Experience who possesses excellent communication skills and a strong understanding of financial products to join our team. This is a 3-month role as a maternity leave replacement. As a Customer Experience, you will have the following responsibilities:

• Serve as the primary point of contact for users, addressing inquiries and resolving issues in a timely and professional manner.
• Keep users informed about our products, features, and any updates by communicating with them.
• Liaise with internal and external stakeholders to ensure seamless service delivery.

• Fresh graduates in Finance, Accounting, Business Management, or any related fields.
• Strong interest in investment and capital markets (preferably in stocks).
• Excellent written and verbal communication skills.
• Exceptional problem-solving abilities and attention to detail.
• Able to type quickly with minimal errors.
• Customer-oriented mindset with a passion for delivering excellent service.
• Willing to work in a shifting arrangement.
• Having a capital market license is a plus.

• Supportive teammates
• Health insurance benefits
• Self-development activities that support careers
• Broaden your knowledge in financial investment

Kualifikasi :

• Minimal Pendidikan D3/S1 Semua Jurusan
• Service Oriented
• Pengalaman 1 tahun sebagai Contact Center/Call Center

Job Desc :

• Menangani complain dari customer
• Mengidentifikasi, mengevaluasi complain customer

Jenis Pekerjaan: Paruh Waktu