2,232 Service Management jobs in Indonesia

Job Description:

• Analyse client business requirements and design appropriate SAP SM solutions
• Implement and configure SAP SM modules to meet client needs
• Develop and test SAP SM applications and customisations
• Provide technical support and training to client teams on SAP SM
• Collaborate with cross-functional teams to ensure seamless project delivery
• Contribute to the continuous improvement of our SAP SM service offerings

Requirements:

• Must be willing to work from office in Jakarta
• Bachelor's degree in information technology, Computer Science, or a related field with GPA 3.00
• Minimum 3 to 5 years of experience as an SAP SM Consultant
• Strong expertise in the SAP SM module, including configuration and functional processes.
• Good understanding of integration with other modules (SD, MM, PM, FICO).
• Ability to create comprehensive functional and technical documentation.
• Familiarity with ABAP debugging is an advantage.
• Experience in implementation projects within the automotive industry is preferred

Why join Us?

• We offer very attractive salary and outstanding benefits.
• Most of our clients are multinational company which you will be exposed to a large IT environment and valuable experience in international scale projects.
• You will always learn new things as our projects always adopt latest technology and best practice available in the market.
• Last but not least, we offer a supportive and encouraging environment that puts the emphasis on teamwork. Here, your soft skill (professional relationships, character, attitude) will grow as fast as your technical skill.

Deskripsi Pekerjaan:

Service Management Intern akan membantu untuk support rutin & project contact center seperti reporting, membantu support data tambahan yang dibutuhkan untuk analisa dan cek transaksi contact center.

Kriteria:

• Min. Mahasiswa Aktif S1 (sedang menempuh pendidikan S1)
• Dapat memberikan surat keterangan mahasiswa aktif dari kampus sebagai syarat penerimaan
• Berasal dari jurusan Computer Science dan Reputable University
• Dapat bekerja 5 hari per minggu (izin untuk keperluan di kampus diperbolehkan selama mendiskusikan dengan atasan)

Requirements

• Proven experience in
  IT Service Management (ITSM)
  processes.
• Hands-on experience administering
  ITSM tools
  (e.g., Jira, ServiceNow).
• Strong knowledge of the
  ITIL framework
  .
• Experience with
  IT system monitoring tools
  (Dynatrace, Zabbix, Nagios).
• Excellent problem-solving and analytical skills.
• Fluent English
  communication skills (written and verbal).

Responsibilities

• Design, implement, and manage
  ITSM processes
  including strategy, design, transition, operation, and continual service improvement.
• Define and manage
  SLA service delivery targets
  to ensure consistent and high-quality service performance.
• Administer and optimize
  ITSM tools
  such as Jira, ServiceNow, or equivalent service management platforms.
• Monitor IT systems using
  Dynatrace, Zabbix, or Nagios
  , ensuring proactive issue detection and resolution.
• Contribute to IT governance and
  process standardization
  aligned with ITIL best practices.
• Collaborate cross-functionally to drive continuous improvement and operational efficiency.

Desirable

• ITIL certification
  .
• Experience working in
  international change management
  environments.

PT. Swakarya Insan Mandiri (SIMGROUP) merupakan penyedia Management Service Solutions terpercaya yang telah bermitra dengan puluhan perusahaan ternama dari berbagai industri untuk memberikan layanan outsourcing terbaik.

Deskripsi Pekerjaan:

• Menyusun dan mengelola jadwal, rotasi, dan SOP operasional cleaning sesuai jenis area (hospital, office, industri, dll),
• Memantau dan memastikan kualitas pekerjaan tim lapangan serta menjaga reputasi perusahaan.
• Mengelola chemical dan peralatan cleaning (penggunaan, perawatan, penyimpanan) sesuai standar.
• Berinteraksi dengan klien & stakeholder—menyampaikan laporan, menangani keluhan, dan rekomendasi perbaikan.
• Menegakkan standar K3, memberikan pelatihan keselamatan, serta memantau kepatuhan tim.

Kualifikasi:

• Minimal pendidikan S1 (semua jurusan, lebih disukai Manajemen, Teknik Lingkungan, Teknik Industri, dan Hospitality) (Min. IPK 3.00).
• Minimal pengalaman 2 tahun di bidang cleaning / facility management.
• Sertifikasi yang diutamakan: BNSP Cleaning Supervisor & sertifikasi K3 umum.
• Memiliki kemampuan dalam penggunaan chemical (acidic / neutral / alkaline), equipment cleaning (vacuum, scrubber, extractor, dll), dan pengelolaan operasional.
• Kemampuan dalam memimpin tim, komunikasi, serta pemahaman dan penegakan standar K3 & pengelolaan limbah.

PS: Proses rekrutmen untuk sebagai karyawan internal.

Job Type: Contract

Contract length: 3 months

Melakukan pemindahan data dan pengerjaan data administratif lainnya

Minimum kualifikasi:

• Memiliki tingkat ketelitian yang baik
• Terbuka untuk semua jurusan

Requirements:

• Bachelor's degree in Computer Science, Information Systems, or related field.
• 3–5 years of experience in IT Service Management or similar roles.
• Strong understanding of ITIL framework (certification preferred).
• Hands-on experience with at least one ITSM platform (e.g., ServiceNow, Jira Service Management).
• Ability to manage multiple priorities in a fast-paced environment.
• Excellence in ITSM Monitoring tools (Dynatrace, Zabbix, Nagios and etc)

Responsibilities:

• Design, implement, and optimize ITSM processes such as Incident and Service Request.
• Managed incidents and service requests, ensuring SLA, KPI, and customer satisfaction compliance.
• Administered ITSM tools (Jira) and supported audits with documentation and reports.
• Developed process documentation, knowledge articles, and training materials.
• Analyzed service metrics to identify improvements and drove continual service improvement (CSI) initiatives.
• Led and supported major incident management activities.
• Maintained CMDB integrity and managed configuration item updates.

Responsibilities:

• Develop, monitor, and optimize manufacturing processes to ensure efficiency, quality, and safety.
• Conduct process analysis and propose improvements to increase productivity and reduce waste.
• Collaborate with R&D and production teams for new product and material development.
• Ensure compliance with industry standards, safety regulations, and environmental policies.
• Provide technical support for problem-solving in production processes.

Requirements:

• Bachelor's degree in
  Metallurgy
  or related engineering field.
• Strong understanding of
  lithium-ion
  material characteristics and processing methods.
• Knowledge of
  aluminum properties and applications
  in manufacturing processes.
• Analytical mindset with strong problem-solving skills.
• Ability to work both independently and collaboratively in a cross-functional team.

Overview:

We are looking for a detail-oriented and proactive individual to support business improvement initiatives and risk management processes. This role involves collecting and analyzing operational data, assisting in the design and implementation of process enhancements, and monitoring compliance with risk controls. You will work closely with senior team members and collaborate across departments to drive operational efficiency and risk mitigation.

Key Responsibilities:

• Support
  business process mapping
  and documentation of workflows.
• Develop and maintain
  flowcharts
  to visualize processes and identify potential risks.
• Assist in
  risk identification, assessment, and mitigation planning
  .
• Contribute to the design, review, and implementation of
  Standard Operating Procedures (SOPs)
  .
• Collect and analyze data to evaluate process performance and recommend improvements.
• Collaborate with cross-functional teams to support continuous improvement initiatives.

Qualifications:

• Bachelor's degree in Business, Industrial Engineering, Management, or related field.
• Strong analytical and problem-solving skills.
• Knowledge of
  process improvement tools
  (e.g., Lean, Six Sigma) is a plus.
• Familiarity with
  risk management frameworks
  and compliance processes preferred.
• Proficient in MS Office (Excel, PowerPoint, Visio) or other process mapping tools.
• Strong communication and collaboration skills.

Why Join Us?

• Opportunity to work on impactful business improvement initiatives.
• Collaborative and growth-oriented work environment.
• Develop skills in process optimization, risk management, and cross-functional teamwork.

Shipper is a growing technology company based in Jakarta. We provide well-rounded logistics solutions for businesses of all sizes. Today, we offer several services including First-Mile Pickup and Delivery, Fulfillment/Warehouse Management, and Cross-Border shipping services. We are financially supported by eminent investors, including Naspers, Floodgate, Y-combinator, Lightspeed Ventures Partners, Insignia Ventures Partners, DST Global Partners, and Sequoia Capital India.

An opportunity to build the next Unicorn and work with some of the smartest people in their fields and specialties, while also creating an impact by supporting small sellers and micro-entrepreneurs across the nation.

• Develop and implement Continuous Improvement programs (Lean, Six Sigma, Kaizen).
• Analyze operational data to identify opportunities for improving productivity and accuracy.
• Create, standardize, and update Standard Operating Procedures (SOPs), ensuring compliance across operations.
• Lead efficiency and productivity improvement projects.
• Manage and monitor operational KPIs, conducting root cause analysis in case of deviations.
• Train and coach operational teams on improvement tools, methodologies, and problem-solving techniques.

• Minimum 3 years of experience in Process Improvement/Operational Excellence or a similar role.
• Bachelor degree in Logistics, Engineering, or similar major is welcome.
• Strong knowledge of Lean, Six Sigma, or other process improvement methodologies.
• Proficiency in Value Stream Mapping and process analysis.
• Skilled in data analysis and visualization using Excel, Power BI, or similar tools.
• Proven ability in project management, from initiation to execution and monitoring.