2 Service Management jobs in Indonesia
Service Delivery Field Support Engineer (L2)
Jakarta, Jakarta
NTT America, Inc.
Posted 20 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Additional Career Level Description:**
**Knowledge and application:**
+ Applies learned techniques, as well as company policies and procedures to resolve a variety of issues.
**Problem solving:**
+ Works on problems of moderate scope, often varied and nonroutine where analysis requires a review of a variety of factors.
+ Focuses on providing standard professional advice and creating initial analysis for review.
**Interaction:**
+ Builds productive internal/external working relationships to resolve mutual problems by collaborating on procedures or transactions.
**Impact:**
+ Work mainly impacts short term team performance and occasionally medium-term goals.
+ Supports the achievement of goals through own personal effort, assessing own progress.
**Accountability:**
+ Exercises some of own judgement and is responsible for meeting own targets, normally receiving little instruction on day-to-day work, general instructions on new assignments.
+ Manages own impact on cost and profitability.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Additional Career Level Description:**
**Knowledge and application:**
+ Applies learned techniques, as well as company policies and procedures to resolve a variety of issues.
**Problem solving:**
+ Works on problems of moderate scope, often varied and nonroutine where analysis requires a review of a variety of factors.
+ Focuses on providing standard professional advice and creating initial analysis for review.
**Interaction:**
+ Builds productive internal/external working relationships to resolve mutual problems by collaborating on procedures or transactions.
**Impact:**
+ Work mainly impacts short term team performance and occasionally medium-term goals.
+ Supports the achievement of goals through own personal effort, assessing own progress.
**Accountability:**
+ Exercises some of own judgement and is responsible for meeting own targets, normally receiving little instruction on day-to-day work, general instructions on new assignments.
+ Manages own impact on cost and profitability.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
This advertiser has chosen not to accept applicants from your region.
0
Team Leader - Service Sales Delivery Operations
Otis Elevator Company
Posted 6 days ago
Job Viewed
Job Description
**Date Posted:**
2025-07-07
**Country:**
Indonesia
**Location:**
PT Citas Otis Elevator, Cibis 9 Business Park, Jalan TB Simatupang no 2 Cilandak Timur Jakarta Selatan, Indonesia
**Role Overview**
Would you like to join a truly international, talent-driven company that values Safety, Ethics, Quality, Innovation, and Employee Opportunity?
Otis is growing and is looking for a **Team Leader - Service Sales Delivery Operations** located in Jakarta office. This pivotal role is designed to optimize workflows, streamline sales administration, and improve system efficiencies.
The ideal candidate is hands-on, analytical, and thrives in fast-paced environments. They must be able to influence across functions, lead by example, and drive continuous improvement. A strong background in shared services or centralized sales operations is highly preferred.
**Key Responsibilities:**
**Leadership & Strategy**
- Lead the setup and execution of delivery operations strategy with a focus on efficiency, scalability, and service excellence.
- Act as the change agent to establish process discipline and customer-centric sales support models.
- Engage with commercial leaders and cross-functional teams to drive alignment and accountability.
**Operational Excellence**
- Optimize cross-functional workflows supporting the Sales Team, including digital workflows, centralized documentation, and compliance tracking.
- Oversee the end-to-end administration lifecycle from tender submission to contract management, renewals, unit conversions, and order processing.
- Establish and track SLAs and compliance metrics to monitor process performance and accountability.
**System & Process Ownership**
- Maintain and enhance CRM, ERP, and service management platforms to ensure data integrity and usability.
- Drive automation and process standardization across the region.
**Team Development**
- Mentor and train sales support personnel across SEA, fostering a culture of operational excellence and continuous improvement.
- Provide hands-on guidance and support, especially in high-volume and complex tasks.
**Key Requirements** :
- Bachelor's degree in Business Administration, Operations, or related field.
- Minimum 7 years of experience in sales operations, delivery enablement, or shared services.
- Strong process orientation and ability to implement scalable operational solutions.
- Proficiency in CRM, ERP, and workflow automation tools.
- Ability to work both strategically and tactically with a strong sense of ownership.
- Excellent communication and influencing skills to engage senior stakeholders and cross-functional partners.
- Experience in managing teams across geographies is an advantage.
Apply today to join us and build what's next!
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge?
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here ( .
Become a part of the Otis team and help us #Buildwhatsnext!
_Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.
2025-07-07
**Country:**
Indonesia
**Location:**
PT Citas Otis Elevator, Cibis 9 Business Park, Jalan TB Simatupang no 2 Cilandak Timur Jakarta Selatan, Indonesia
**Role Overview**
Would you like to join a truly international, talent-driven company that values Safety, Ethics, Quality, Innovation, and Employee Opportunity?
Otis is growing and is looking for a **Team Leader - Service Sales Delivery Operations** located in Jakarta office. This pivotal role is designed to optimize workflows, streamline sales administration, and improve system efficiencies.
The ideal candidate is hands-on, analytical, and thrives in fast-paced environments. They must be able to influence across functions, lead by example, and drive continuous improvement. A strong background in shared services or centralized sales operations is highly preferred.
**Key Responsibilities:**
**Leadership & Strategy**
- Lead the setup and execution of delivery operations strategy with a focus on efficiency, scalability, and service excellence.
- Act as the change agent to establish process discipline and customer-centric sales support models.
- Engage with commercial leaders and cross-functional teams to drive alignment and accountability.
**Operational Excellence**
- Optimize cross-functional workflows supporting the Sales Team, including digital workflows, centralized documentation, and compliance tracking.
- Oversee the end-to-end administration lifecycle from tender submission to contract management, renewals, unit conversions, and order processing.
- Establish and track SLAs and compliance metrics to monitor process performance and accountability.
**System & Process Ownership**
- Maintain and enhance CRM, ERP, and service management platforms to ensure data integrity and usability.
- Drive automation and process standardization across the region.
**Team Development**
- Mentor and train sales support personnel across SEA, fostering a culture of operational excellence and continuous improvement.
- Provide hands-on guidance and support, especially in high-volume and complex tasks.
**Key Requirements** :
- Bachelor's degree in Business Administration, Operations, or related field.
- Minimum 7 years of experience in sales operations, delivery enablement, or shared services.
- Strong process orientation and ability to implement scalable operational solutions.
- Proficiency in CRM, ERP, and workflow automation tools.
- Ability to work both strategically and tactically with a strong sense of ownership.
- Excellent communication and influencing skills to engage senior stakeholders and cross-functional partners.
- Experience in managing teams across geographies is an advantage.
Apply today to join us and build what's next!
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge?
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here ( .
Become a part of the Otis team and help us #Buildwhatsnext!
_Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.
This advertiser has chosen not to accept applicants from your region.
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