2,861 Service Quality jobs in Indonesia

Requirement :

• Pendidikan minimal SMA/SMK sederajat
• Memiliki pengalaman kerja minimal 1 tahun di bidang Customer Care Chat/Customer Service Chat
• Memiliki kemampuan data analytic yang baik
• Memiliki pengalaman serta pemahaman mendalam mengenai sistem CRM
• Memiliki kemampuan yang baik dalam hal Critical dan Analytical Thinking
• Memiliki kemampuan komunikasi yang baik dan detail-oriented

Responsibility :

1. Melakukan observasi dan evaluasi proses kerja pada seluruh area operasional
2. Melakukan pengambilan sampel untuk pemeriksaan kualitas dan akurasi proses di departemen operasional
3. Menyusun serta menyampaikan rekomendasi perbaikan berdasarkan hasil evaluasi QA
4. Memberikan umpan balik secara langsung, jelas, dan terukur kepada tim atau user terkait
5. Bekerja sama dengan Team Leader dalam mengimplementasikan perbaikan proses kerja

Requirement

- Minimum Formal Education Level: D3/S1 from any discipline.

- Preferably have active English skills (speaking / writing)

- Maximum Age 30

- Experience at least 1 years in Contact Center QA

- Knowledge of tools, concepts and methodologies of QA

- Strong computer skills including Microsoft Office, QA tools, concept and methodologies

- Functional skills: Customer service oriented; Communication skills – verbal and written (both Bahasa & English)

- Familiar with salesforce 

- Have good logical analysis and critical thinking skills

- Empathy and good communication.

- Process-oriented

- Ready for working under pressure.

- Good writing and speaking skills.

Quality Assurance Service Staff is responsible for assessing and monitoring quality performance of contact center agent, grabbing issues and findings in contact center operations and taking coordination with contact center leader for corrective action needed.

Jobdesk

- Conduct objective assessment of First Layer & Second Layer Contact Center Agents for services

- Coaching contact center agents to improve service performance to customers

- Understand the quality and quality of call center services

- Understanding all products & procedures

- Ready to work under pressure

Position: Service Quality Manager

Job Summary :

To ensure the hotel's service quality standards are aligned with brand requirements, enhance guest satisfaction, and guarantee all operational departments deliver a consistent and excellent guest experience.

Key Responsibilities :

Quality Assurance & Audit

• Conduct service quality audits across all hotel areas.
• Ensure the implementation of SOPs in compliance with brand standards and company policies.
• Prepare audit reports and develop Corrective Action Plans to address identified issues.

Guest Experience & Feedback Management

• Monitor guest feedback from various sources (guest comments, online reviews, surveys, OTAs).
• Handle guest complaints promptly and effectively, performing root cause analysis for recurring issues.
• Develop and implement strategies to improve Guest Satisfaction Scores (GSS) or Net Promoter Scores (NPS).

Training & Coaching

• Conduct employee training on service excellence and operational service standards.
• Provide coaching and guidance to supervisors and frontliners to enhance guest interaction quality.

Coordination & Improvement

• Coordinate with other departments (Front Office, F&B, Housekeeping, etc.) to ensure smooth service delivery.
• Initiate and manage programs aimed at improving service quality and strengthening the hospitality culture.

Reporting

• Report audit findings, guest complaint trends, and quality performance indicators to the General Manager.

Qualifications :

• Bachelor's Degree in Hospitality, Management, or Communication.
• Minimum 3–5 years of experience in a supervisory or managerial position within the hospitality industry, ( Front Office, Guest Relations, or Quality Assurance, or Training)
• Excellent communication and interpersonal skills.
• Fluent in English; additional languages are an advantage.
• Able to collaborate across departments and promote a culture of service excellence.
• Familiar with quality audit systems and guest feedback analysis platforms.

Job Descriptions:

• Conducting Front Liner's service quality monitoring (physical standard, interaction standard, transaction standard) in Customer Care, Office Buildings, Malsl, Sport Club, JV/BM, Telemarleting.
• Monitoring Front Liners's productivity Index.
• Reporting Front Liner performance based on result of SQ Monitoring Result & Pridctivity Index.
• Developing Service Improvement area.

Job Requirements:

• Minimun Bachelor's Degree in Management or Communication.
• At least 2 years of working experience in customer service/relation fields.
• Computer literate of Ms. Office with intermediate or upper level skills.
• Hard worker and able to work under tight schedule.
• Good initiative and service's idea.
• Good communcation's and analitical skill.
• Willing to be placed in BSD City.

Responsibilities:

• Develop, monitor, and optimize manufacturing processes to ensure efficiency, quality, and safety.
• Conduct process analysis and propose improvements to increase productivity and reduce waste.
• Collaborate with R&D and production teams for new product and material development.
• Ensure compliance with industry standards, safety regulations, and environmental policies.
• Provide technical support for problem-solving in production processes.

Requirements:

• Bachelor's degree in
  Metallurgy
  or related engineering field.
• Strong understanding of
  lithium-ion
  material characteristics and processing methods.
• Knowledge of
  aluminum properties and applications
  in manufacturing processes.
• Analytical mindset with strong problem-solving skills.
• Ability to work both independently and collaboratively in a cross-functional team.

Overview:

We are looking for a detail-oriented and proactive individual to support business improvement initiatives and risk management processes. This role involves collecting and analyzing operational data, assisting in the design and implementation of process enhancements, and monitoring compliance with risk controls. You will work closely with senior team members and collaborate across departments to drive operational efficiency and risk mitigation.

Key Responsibilities:

• Support
  business process mapping
  and documentation of workflows.
• Develop and maintain
  flowcharts
  to visualize processes and identify potential risks.
• Assist in
  risk identification, assessment, and mitigation planning
  .
• Contribute to the design, review, and implementation of
  Standard Operating Procedures (SOPs)
  .
• Collect and analyze data to evaluate process performance and recommend improvements.
• Collaborate with cross-functional teams to support continuous improvement initiatives.

Qualifications:

• Bachelor's degree in Business, Industrial Engineering, Management, or related field.
• Strong analytical and problem-solving skills.
• Knowledge of
  process improvement tools
  (e.g., Lean, Six Sigma) is a plus.
• Familiarity with
  risk management frameworks
  and compliance processes preferred.
• Proficient in MS Office (Excel, PowerPoint, Visio) or other process mapping tools.
• Strong communication and collaboration skills.

Why Join Us?

• Opportunity to work on impactful business improvement initiatives.
• Collaborative and growth-oriented work environment.
• Develop skills in process optimization, risk management, and cross-functional teamwork.

Shipper is a growing technology company based in Jakarta. We provide well-rounded logistics solutions for businesses of all sizes. Today, we offer several services including First-Mile Pickup and Delivery, Fulfillment/Warehouse Management, and Cross-Border shipping services. We are financially supported by eminent investors, including Naspers, Floodgate, Y-combinator, Lightspeed Ventures Partners, Insignia Ventures Partners, DST Global Partners, and Sequoia Capital India.

An opportunity to build the next Unicorn and work with some of the smartest people in their fields and specialties, while also creating an impact by supporting small sellers and micro-entrepreneurs across the nation.

• Develop and implement Continuous Improvement programs (Lean, Six Sigma, Kaizen).
• Analyze operational data to identify opportunities for improving productivity and accuracy.
• Create, standardize, and update Standard Operating Procedures (SOPs), ensuring compliance across operations.
• Lead efficiency and productivity improvement projects.
• Manage and monitor operational KPIs, conducting root cause analysis in case of deviations.
• Train and coach operational teams on improvement tools, methodologies, and problem-solving techniques.

• Minimum 3 years of experience in Process Improvement/Operational Excellence or a similar role.
• Bachelor degree in Logistics, Engineering, or similar major is welcome.
• Strong knowledge of Lean, Six Sigma, or other process improvement methodologies.
• Proficiency in Value Stream Mapping and process analysis.
• Skilled in data analysis and visualization using Excel, Power BI, or similar tools.
• Proven ability in project management, from initiation to execution and monitoring.

MAIN RESPONSIBILITIES

This position is responsible for analyzing, designing, and leading the execution of HR process improvement initiatives across the organization. This role ensures HR processes are efficient, user-centric, aligned with organizational needs, and ready to support future growth. The position will collaborate cross-functionally, particularly with HRBPs, HR Services, and enabling teams, to ensure improvement projects are effectively implemented and sustained.

REQUIREMENTS

• Bachelor's degree in Human Resources, Business Administration, Engineering, Science, or a related field.
• 5 years of HR experience with a strong focus on HR operations, transformation, or shared services.
• Demonstrated project management experience, ideally in a matrix or fast-paced environment.
• Excellent stakeholder engagement, analytical, and communication skills.
• Strong knowledge of HR workflow, and process.
• Proficient in oral and written English.

• Merancang program dan mengimplementasikan inisiatif Continuous Improvement di seluruh rantai nilai perkebunan (estate, traksi, workshop, hingga pabrik kelapa sawit) untuk peningkatan mutu.
• Mengidentifikasi peluang perbaikan produktivitas di wilayah operasional perkebunan dan operasional PKS.
• Melakukan analisis kinerja operasional berbasis KPI
• Memimpin cross-functional project untuk menurunkan losses (losses panen, losses oil, downtime mesin) serta meningkatkan efisiensi supply chain.
• Memberikan pelatihan & coaching kepada team operasional terkait problem solving tools & mindset improvement.

• Pendidikan minimal S1 (Teknik Industri, Pertanian, Mesin, atau bidang terkait).
• Pengalaman minimal 10 tahun di bidang Operational Excellence / Continuous Improvement, lebih diutamakan di industri perkebunan kelapa sawit.
• Kuat dalam analisis data, project management, dan change management.
• Bersedia melakukan perjalanan dinas rutin ke kebun/PKS.