3,220 Service Reception jobs in Indonesia

Informasi Lowongan

Tipe Pekerjaan

Remote/On-site

Fungsi Pekerjaan

Layanan Pelanggan

Jenjang Karir

Pemula / Staf, Staf Senior

Job Deskripsi

• Handle user inquiries, complaints, and support requests promptly and professionally through various communication channels (email, live chat, social media, etc.).
• Build and manage the company's online community across platforms such as Discord, Telegram, and Reddit to increase engagement and user loyalty.
• Develop and update FAQs, Help Center articles, and user guides to help users find solutions independently.
• Create educational materials such as video tutorials or quick guides to help users better understand the product.
• Collect and analyze user feedback, then provide insights or improvement recommendations to the product and development teams.
• Collaborate with internal teams (product, marketing, and technical) to ensure user satisfaction and service quality improvement.

Persyaratan

Tingkat Pendidikan

S2, S1, D3

Jurusan Pendidikan

Desain Grafis, Desain Komunikasi Visual, Desain Produk, Ilmu Komunikasi

Minimal Pengalaman

2 tahun

Deskripsi Persyaratan

• Minimum Diploma (D3) or Bachelor's degree (S1) in any major.
• Minimum 1 year of experience in Customer Support, Community Management, or a related position (fresh graduates with strong communication skills are welcome to apply).
• Familiar with and active on community platforms such as Discord, Telegram, and Reddit.
• Able to create simple text and visual content (FAQs, guides, short video tutorials).
• Strong communication skills, empathy, and the ability to handle user complaints with patience and a solution-oriented approach.
• Well-organized, responsive, and capable of multitasking effectively.
• Able to work collaboratively across departments with a strong focus on customer satisfaction.

Skill yang Dibutuhkan

Lokasi

Kota

Jakarta Utara

Alamat

Rukan Ebony Batavia Jl. Simpang Empat No Blok B, Kamal Muara, Kecamatan Penjaringan, Jkt Utara, Daerah Khusus Ibukota Jakarta 14470

Tentang Perusahaan

PT Holink Solusi Digital

0 subscriber

Industri

Media

Benefit

Deskripsi Perusahaan

HoLink is a next-generation link-in-bio platform designed to help creators, small businesses, and brands build their digital presence in a smarter and more flexible way. With a modular building system, users can freely customize their bio pages — like assembling building blocks — using over 26 functional components including social media, video, audio, contact forms, and conversion tools. HoLink combines simplicity, adaptability, and conversion-driven design to empower every user to manage their online identity effortlessly.

Resvara Indonesia sedang membuka lowongan untuk posisi Penuh waktu Customer Support di Sinduadi, Jogja. Lamar sekarang untuk menjadi bagian dari tim kami.

Kualifikasi pekerjaan:

• Tersedia jam fleksibel

Customer Support Admin (Back Office)

Posisi ini akan ditempatkan di perusahaan mitra kami yang bergerak di bidang broker/forex.

Kualifikasi:

• Pengalaman minimal 1 tahun di posisi yang sama atau di bidang administrasi.
• Mahir mengoperasikan Microsoft Office (Word & Excel), CRM, dan platform customer support lainnya.
• Memiliki pengetahuan di bidang forex (lebih disukai).
• Terbiasa melakukan rekapitulasi data dan membuat laporan harian.
• Mampu berbahasa Inggris (nilai tambah).
• Teliti, cepat, multitasking, serta mampu bekerja dengan target.
• Memiliki kemampuan komunikasi dan koordinasi yang baik dengan stakeholder perusahaan.
• Memiliki keterampilan problem-solving dan mampu bekerja secara mandiri maupun dalam tim.
• Bersedia bekerja secara shift termasuk akhir pekan.
• Memiliki laptop untuk bekerja.
• Siap bergabung segera untuk WFO di Yogyakarta.

Benefit:

• Gaji pokok sesuai UMK Yogyakarta 2025
• BPJS Kesehatan & Ketenagakerjaan
• Uang lembur sesuai ketentuan yang berlaku

Two Blocks sedang membuka lowongan untuk posisi Penuh waktu Customer Support di Panunggangan, Banten. Lamar sekarang untuk menjadi bagian dari tim kami.

Kualifikasi pekerjaan:

• Tersedia jam fleksibel
• Gaji yang diinginkan: Rp3,000,000 - Rp5,000,000 per bulan

PT Internet Madju Abad Milenindo sedang membuka lowongan untuk posisi Penuh waktu Customer Support di Sepinggan, Kalimantan Timur. Lamar sekarang untuk menjadi bagian dari tim kami.

Kualifikasi pekerjaan:

• Mencari kandidat untuk bekerja pada:
• Senin: Pagi, Siang, Sore
• Selasa: Pagi, Siang, Sore
• Rabu: Pagi, Siang, Sore
• Kamis: Pagi, Siang, Sore
• Jum'at: Pagi, Siang, Sore
• Sabtu: Pagi, Siang, Sore
• Minggu: Pagi, Siang, Sore

CV Tan Mitra Utama sedang membuka lowongan untuk posisi Penuh waktu Customer Support di Entalsewu, Jawa Timur. Lamar sekarang untuk menjadi bagian dari tim kami.

Kualifikasi pekerjaan:

• Tersedia jam fleksibel
• Gaji yang diinginkan: Rp5,000,000 per bulan

Company Description

Advotics is an offline-to-online analytics platform focusing on go-to-market strategy and execution.

Job Description

Key responsibilities:

• Monitor and ensure good service standards from Customer Support in handling and responding to customer inquiries to support increased customer satisfaction
• Monitor and ensure the process of solving product or service problems received by Customer Support can be completed according to good standards and communicated well to customers
• Document customers' enquiries or issues for traceability and improvement purpose
• Work closely and collaboratively with product team on product improvement feedbacks
• Resolves product or service problems by clarifying the customers' complaint, determining the cause of the problem, selecting & explaining the best solution to solve the problem, and eventually following up to ensure resolution

Qualifications

Qualifications:

• At least Bachelor's degree in any field
• A minimum of 3 years of proven working experience as a Customer Support
• Experience in software product is an advantage
• Solid oral and written communications skills
• Customer obsession
• Comfortable in working at a complex and fast-paced environment
• Good documentation, listening, and responding to customers skill

Jagoan Hosting, web hosting & cloud service dengan pengalaman hampir 20 tahun, membuka kesempatan bagi kamu yang ingin berkarir sebagai Customer Support. Di sini, kamu bukan hanya membantu ribuan pelanggan menemukan solusi digital, tapi juga punya ruang untuk belajar dan tumbuh bersama dunia IT.

Deskripsi Pekerjaan :

Memberikan bantuan kepada pelanggan terkait layanan hosting dan cloud dengan solusi yang cepat, jelas, dan ramah melalui panduan, FAQ, atau tutorial, sehingga pengalaman pelanggan tetap nyaman dan memuaskan.

Tugas dan Tanggung Jawab :

• Berorientasi pada kepuasan pelanggan dalam setiap layanan yang diberikan.
• Membantu pelanggan yang mengalami kendala sesuai panduan di tutorial atau FAQ Customer Care.
• Memberikan bantuan terkait kendala teknis pada member area atau cPanel.
• Melakukan analisis awal terhadap permasalahan atau keluhan pelanggan untuk memberikan solusi yang tepat.

Kualifikasi :

• Komunikasi baik, ramah, dan solutif.
• Pengalaman di customer service / hospitality / call center menjadi nilai tambah.
• Minat atau pengetahuan dasar tentang IT, web hosting, dan cloud.
• Terbuka untuk belajar hal baru dan berkembang bersama tim.
• Mampu bekerja dengan tanggung jawab, proaktif, dan peduli terhadap hasil pekerjaan.
• Mampu bekerja secara individu maupun tim.
• Bersedia WFO Malang dengan sistem shift.
• Fresh graduate dipersilakan melamar.

Benefit :

• Pengembangan diri melalui pelatihan dan pengalaman.
• Peluang karir sesuai kinerja.

PT TEDMONNINDO PRATAMASEMESTA sedang membuka lowongan untuk posisi Penuh waktu Customer Support di Kedungdoro, Jawa Timur. Lamar sekarang untuk menjadi bagian dari tim kami.

Persyaratan untuk peran ini:

• Mencari kandidat untuk bekerja pada:
• Senin pagi
• Senin siang
• Selasa pagi
• Selasa siang
• Rabu pagi
• Rabu siang
• Kamis pagi
• Kamis siang
• Jumat pagi
• Jumat siang
• Sabtu pagi
• Sabtu siang
• Minggu pagi

• Minggu siang

• MEMBANGUN DATA BASE PELANGGAN

• MERESPON PELANGGAN MELALUI CHAT MAUPUN TELEPON

• MEMAHAMI PERMINTAAN PELANGGAN

• MEMBERIKAN INFORMASI PRODUK DAN LAYANAN KE PELANGGAN

• MENANGANI DAN MEMASTIKAN KOMPLAIN DARI PELANGGAN TERTANGANI DALAM 1 KALI PENANGANAN

• MELAKUKAN RELASI KE PELANGGAN ( WARM & HOT CUSTOMER )

7.MENCATAT FEEDBACK DARI PELANGGAN TERKAIT PENINGKATAN PRODUK ATAUPUN LAYANAN

8.MENYUSUN DAN MELAKSANAKAN SURVEY PELANGGAN

1. MELAKUKAN LAPORAN HARIAN DAN BULANAN

2. MENGAWASI HARIAN KERJA TEAM SALES OFFLINE

3. MEMBERIKAN EDUKASI PRODUK KE TOKO

4. PENDIDIKAN MINIMAL SMA /SMK Diutamakan S1

5. MEMAHAMI SPREEADSET DAN EXCEL

6. TERBIASA KERJA DIBAWAH TARGET

7. TERBIASA MENGGUNAKAN WA BUSINESS

8. BISA KERJASAMA TEAM

9. Berpengalaman di toko bangunan

PENEMPATAN DI BALIKPAPAN

DIUTAMAKAN DOMISILI BALIKPAPAN

Eagle Protect Security is a leading Security Services Provider company operating globally, dedicated to delivering the best experience for our international customers. We are looking for a passionate, solution-oriented individual who is fluent in English to join our dedicated Customer Support team.

The Customer Support Specialist is primarily responsible for providing world-class support to our international, English-speaking customer base across various communication channels (email, live chat, and phone). The core focus is resolving customer issues efficiently, professionally, and accurately, maintaining high customer satisfaction, and contributing positively to the company's global reputation.

1. Multi-Channel Support:

2. Manage and resolve incoming customer inquiries and issues in English promptly via all channels (phone, email, chat).

3. Provide clear, accurate technical assistance, product information, and effective troubleshooting guidance.

4. Communication and Documentation:

5. Ensure all written and verbal communication (specifically in English) is fluent, professional, and grammatically correct.

6. Document customer interactions, reported issues, and provided solutions in detail within the CRM or ticketing system.

7. Customer Advocacy and Feedback:

8. Collaborate with internal teams (Sales, Product, or Technical) to elevate the customer experience and ensure deep-seated issues are resolved.

9. Identify trends of common issues and provide structured feedback to management for product or service improvement.

10. Compliance:

11. Ensure all customer interactions and data handling adhere strictly to the company's privacy policies and service standards.

• Language Proficiency: Fluency in English—both written and verbal—is an absolute requirement. English proficiency tests (e.g., TOEFL/IELTS scores or internal testing) may be required.
• Experience: A minimum of 2 years of experience in Customer Support, Call Center environments, or a similar customer-facing role with a global audience.
• Technical Skills: Proficient in using CRM systems such as Zendesk, Salesforce, or Freshdesk, and other digital communication tools.
• Mindset: Possesses high empathy, patience, and a solution-oriented approach, with the ability to remain calm under pressure.
• Education: Minimum of a (Diploma/Bachelor's) degree in any field.
• Availability: Willingness to work in shifts, including nights, weekends, or holidays, to support international time zones.

• Proficiency in other foreign languages
• Experience providing technical support for software or SaaS (Software as a Service) products.