1,153 Service Representative jobs in Indonesia

Kualifikasi:

• Pendidikan minimal SMA/Sederajat.
• Memiliki kemampuan komunikasi yang baik.
• Dapat mengoperasikan komputer (Ms.Office).
• Menguasai Bahasa Inggris menjadi nilai tambah.
• Bersedia bekerja secara shift.
• Disiplin, cekatan, aktif, ramah dan bertanggung jawab.
• Good personality & mampu bekerja dalam tim.

Deskripsi Pekerjaan :

• Memberikan informasi yang dibutuhkan oleh customer.
• Menangani komplain.
• Menerima telepon.
• Membuat poster duka cita.

Customer Service & Sales Representative

Lokasi:
Jakarta
•
Status:
Full-time
•
On-site

Tentang Marvel Solitaire (bagian dari Tansu Group)

Selama 23+ tahun, Marvel Solitaire melayani pemilik mobil paling "ultra-detailed" di Jakarta dengan layanan detailing premium yang hangat dan personal.

Tanggung jawab

• Menangani pertanyaan (WhatsApp/IG/telepon/walk-in) dan mengonversi menjadi booking.
• Kelola hubungan pelanggan (CRM):
  catat riwayat komunikasi, atur pengingat servis, kirim tips perawatan, dorong kunjungan ulang/retensi.
• Cek kondisi sebelum & sesudah servis:
  isi form inspeksi (diagram atas/samping/depan/belakang), dokumentasi foto, catat baret/tar/jamur, minta tanda tangan persetujuan, dan lakukan pengecekan akhir saat serah terima.
• Menjelaskan rekomendasi pasca-diagnostic (contoh: Polymer Sealant proteksi hidrofobik ±3 bulan—memudahkan cuci & bantu kurangi risiko jamur) serta menawarkan add-on relevan (contoh: Tar Removal bila ada noda aspal).
• Mengatur jadwal & konfirmasi, mencatat data rapi di Google Forms/Sheets, dan koordinasi waktu dengan tim detailing.

Kualifikasi

• 1–3 tahun di customer service/sales (otomotif nilai tambah).
• Komunikasi jelas & hangat; mampu sederhanakan topik teknis.
• Terbiasa dengan WhatsApp Business, Instagram, Google Sheets/Forms; disiplin dokumentasi foto.
• Rapi administrasi, teliti data, siap kerja shift/akhir pekan.

Nilai tambah

• Pengetahuan dasar detailing (sealant/wax/hydrophobic) dan pengalaman di layanan premium.

Job Description

• Melayani informasi, permintaan dan keluhan atas jasa layanan Telkomsel bagi seluruh pelanggan Telkomsel.
• Membuat eskalasi permasalahan pelanggan yang tidak dapat diselesaikan melalui tiket Cookies atau media lain yang ditentukan kepada fungsi.
• Service Operation Support.
• Mengidentifikasi dan mencatatkan tujuan atau permasalahan pelanggan/calon pelanggan datang ke GraPARI di aplikasi yang telah ditentukan oleh Telkomsel.

Job Requirements

• IPK min. 3.00 untuk PTN dan PTS
• Pendidikan min. S1 semua jurusan
• Siap ditempatkan diseluruh area Banten
• Target Oriendted
• Bisa berkomunikasi dengan baik
• Bisa bekerja secara mandiri dan juga team
• Pola pikir analitis, detail oriented dan mampu bekerja multi tasking
• Aktif Bahasa Inggris

Legal Plus merupakan software digital untuk kantor hukum berbasis platform SaaS yang memadukan efisiensi, kerapihan, dan kemudahan dalam pengelolaan perkara, dokumen, serta tim. Dalam rangka mendukung pengembangan layanan, saat ini Legal Plus membuka kesempatan berkarir untuk posisi: Customer Service Representative

Job Description:

Sebagai Customer Service Representative, Anda akan menjadi garda terdepan dalam memberikan pelayanan terbaik kepada klien. Tugas Anda mencakup menjawab pertanyaan terkait produk, memberikan solusi atas kendala yang dihadapi pengguna, serta memastikan setiap klien memperoleh pengalaman yang mudah, nyaman, dan profesional dalam menggunakan Legal Plus. Selain itu, Anda juga akan berperan penting dalam menjalin komunikasi yang baik dengan klien, memberikan informasi secara jelas, serta mendukung tim internal untuk meningkatkan kualitas layanan secara keseluruhan.

Requirements:

• Berusia maksimal27 tahun
• Minimal D3 semua jurusan (diutamakan Komunikasi, Manajemen, atau bidang terkait)
• Berpengalaman dalam handling customer serta mampu membangun hubungan profesional yang positif (diutamakan berpengalaman minimal 1 tahun)
• Pandai berkomunikasi dan memiliki kemampuan interpersonal yang baik
• Cekatan, teliti, dan mampu menyelesaikan pekerjaan tepat waktu
• Berpenampilan menarik dan profesional
• Bersedia WFO di Bandung

Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally in English
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

• Location: Jakarta
• Language Requirements:
  English
• Rotation shift including night shift with 5 days working
• Can start Immediately

FRESHERS can also apply

Aster is the foremost decentralized exchange for crypto derivatives on major blockchains like BNB Chain and Arbitrum. Offering both order book and on-chain perpetuals, Aster empowers traders and stakers with unparalleled opportunities. Elevate trading with up to 1001x leverage, zero slippage and competitive fees. Amplify liquidity provider (LP) returns with the highest yield among perpetual trading platforms with majority-stablecoin LP pools.

Job Responsibilities:

• Handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls
• Independently provide accurate information to resolve problems/issues that arise
• Continuously educate one's self with up-to-date and relevant information to support the customer service operations
• Escalate complex issues to your team leader, managers, and other departments as required

Job Requirements:

• At least 1 year of experience in a customer service role with a crypto firm
• Comfortable with shift hours as and when required (This is a fully remote role)
• Excellent communication skills in English and Mandarin
• Great at multitasking, prioritizing, and managing time effectively
• Knowledge or interest in blockchain or digital assets

Job Responsibilities:

• Provide excellent support to customers regarding electric motorcycle rental services
• Respond to inquiries through phone, email, and chat in a timely and professional manner
• Assist customers with account setup, rental procedures, payment issues, and usage instructions
• Handle complaints or service issues and coordinate with technical or operations teams for resolution
• Maintain accurate and up-to-date customer records
• Support the promotion of new services or rental programs to customers
• Work closely with internal departments to ensure a smooth rental experience

PT Mitracomm Ekasarana membuka lowongan kerja untuk posisi

Customer Service Representative - Penempatan Denpasar

Kualifikasi :

• Pendidikan D3/S1
• IPK minimal 2.75
• Pengalaman minimal 1 tahun sebagai Customer Service / Sales (nilai plus)
• Fresh graduate are welcome
• Komunikatif
• Good Attitude / Berpenampilan baik
• Bersedia Shifting
• Bersedia kerja dengan target

Deskripsi Kerja :

• Menangani customer complaint secara face to face
• Mengidentifikasi dan mengevaluasi
• Customer complaint dan Issue
• Menawarkan product pada customer

We are looking for a Customer Service Specialist with experience in online platforms and live streaming industries. The ideal candidate has excellent communication skills, a passion for supporting users, and prior experience in customer service with reputable technology or internet companies .

Important: CV must be submitted in English only. Applications in Bahasa will not be considered.

Responsibilities

• Respond to inquiries from users (hosts, agencies, and regular users) and resolve issues encountered on the platform.
• Train new hosts, ensuring they understand platform rules, features, and monetization methods, and provide follow-up guidance during onboarding.
• Fully understand and accurately communicate platform policies, including event rules, revenue settlement, and violation handling.
• Collect user feedback and suggestions, reporting promptly to the operations team.
• Maintain strong relationships with users through daily interactions to improve host retention and engagement.

Qualifications

• Strong communication, organizational, and summarization skills, with the ability to present information effectively and create training reports.
• Patient, service-oriented, and able to maintain a professional, positive attitude in diverse situations.
• Understanding of online social networking, voice interaction, or live streaming; prior experience in customer service or training preferred.
• Strong learning ability, with the capacity to quickly grasp and adapt to new platform policies and feature updates.

Job Type: Full-time