9 Service Technician jobs in Indonesia

**Date Posted:**
2025-05-27
**Country:**
Indonesia
**Location:**
PT Citas Otis Elevator, Ruko Permata Bintoro Kav 95-96, Jalan Ketampon Surabaya, Indonesia
**Role Overview**
Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?
Otis is growing and is looking for a Service Supervisor for one of our entities. Your priority is to ensure the safety of passengers and technical stakeholders by safely maintaining a portfolio of elevator and escalator units.
**On a typical day you will:**
+ Supervise, train, and coach service technicians, ensuring that they have the necessary resources and training.
+ Creates and manages preventive maintenance schedules, allocates daily tasks to technicians, and manages workload and overtime.
+ Provides technical guidance and assistance to service technicians, troubleshooting issues and ensuring proper installation, maintenance, and repair of elevator systems.
+ Ensures that all maintenance and repair work is performed according to company standards and safety regulations.
+ Communicates with clients regarding service needs, responds to complaints, and ensures high levels of customer satisfaction.
+ Maintains accurate records of work performed, including timesheets, material cost estimates, and job site records.
+ Provide support in carrying out the elevator and escalator maintenance and service visits of the units within assigned territory.
+ Work within defined geographical area / territory, managing the portfolio of elevators and escalators within it.
+ Respond proactively and quickly to fix any breakdowns, aiming to achieve first time fix.
**What you will need to be successful**
+ Minimum a Technical certificate in Engineering, Mechanical or Electrical.
+ At least 10 years of field experience in elevator/escalator industry.
+ Experienced in handling a team of Technicians in elevator industry.
+ Having a good understanding and compliance with safety procedures.
+ Having a good customer service mindset to bring an excellent Otis customer service to customers.
+ Having a positive, teamwork & growth mindset.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge?
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here ( .
Become a part of the Otis team and help us #Buildwhatsnext!
_Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.

**Date Posted:**
2025-05-12
**Country:**
Indonesia
**Location:**
PT Citas Otis Elevator, Ruko Permata Bintoro Kav 95-96, Jalan Ketampon Surabaya, Indonesia
**Role Overview**
Would you like to join a truly international, talent-driven company that values Safety, Ethics, Quality, Innovation, and Employee Opportunity? PT Citas Otis Elevator is growing and is looking for **Field** **Service Mechanic.**
Your priority is to ensure the safety of passengers and technical stakeholders by safely maintaining a portfolio of elevator and escalator units.
**_Department_** **/Departemen** : Service Field Operations
**_Position_** **/Posisi** : Field Service Mechanic
**_Location_** **/Lokasi** : Surabaya - Indonesia
**_Basic Function :_**
**Fungsi Dasar :**
_Responsible on maintenance activities on Otis products based on the Otis procedures in order to reach customer's satisfaction._
Bertanggung jawab atas kegiatan maintenance/pemeliharaan produk-produk Otis berdasarkan prosedur Otis untuk memberikan/mencapai kepuasan pelanggan
**_Duties and Responsibilities :_**
**Tugas dan Tanggung jawab :**
+ _To do service activities of Otis product based on Otis service procedures._
Melakukan aktivitas service atas produk-produk Otis berdasarkan prosedur service Otis.
+ To _replace Otis products spareparts._
Mengganti sparepart produk Otis.
+ _To answer callback on office hour and overtime if necessary and approved by the Superior._
Menjawab call back pada saat jam kerja atau pada saat lembur (jika diperlukan) dengan persetujuan dari Service Supervisor.
+ _To fill in callback in detail in callback report book after doing reparation of Otis products._
Mengisi laporan call back secara detail setelah melakukan reparasi atas produk-produk Otis.
+ _To fill in time ticket, Service Report, overtime usage and other administration report correctly and punctually._
Mengisi time ticket, laporan service, lembur dan laporan administrasi lainnya secara benar dan tepat waktu.
+ _To provide input or to up date report to the Superior regarding important problems which is under his responsibility._
Memberikan input atau laporan terbaru kepada Service Supervisor tentang persoalan-persoalan penting yang berada di bawah tanggung jawabnya.
+ _To make spare parts requisition with his superior approval and if necessary he has to give back the damaged part to superior._
Membuat permintaan sparepart dengan persetujuan dari atasan dan jika diperlukan harus mengembalikan kembali sparepart yang rusak kepada atasan.
+ _To represent and to keep good image of PT Citas Otis Elevator in relation with customer or government institution based on the company policy and procedures and the authority provided by his superior._
Mewakili dan tetap memberikan citra yang baik dari PT Citas Otis Elevator dalam berhubungan dengan pelanggan dan institusi pemerintahan berdasarkan kebijakan dan prosedur perusahaan serta otoritas yang diberikan oleh atasan.
+ _To keep safety equipment provided by company and to follow safety procedures in the job._
Menyimpan dengan baik peralatan safety yang disediakan oleh perusahaan dan mengikuti prosedur safety saat bekerja.
+ _To keep and to take good care working support equipment provided by company._
Menyimpan dan memelihara dengan baik semua alat-alat bantu pekerjaan yang disediakan oleh perusahaan.
+ _To do minor adjustment of Otis product based on Otis adjustment procedures._
Melakukan penyesuaian kecil terhadap produk Otis berdasarkan prosedur penyesuaian Otis _._
+ _To participate in training program conducted by company._
Berpartisipasi dalam program pelatihan yang diselenggarakan oleh perusahaan.
+ _To participate in implementation of company's programs that instructed by his superior._
Berpartisipasi dalam pengimplementasian program-program perusahaan seperti yang diintruksikan oleh atasan.
+ _Adapt to workload requirements and be ready to work beyond official working hours as may be required seasonally_
Menyesuaikan diri terhadap banyaknya pekerjaan dan siap untuk bekerja di luar jam kerja bila sewaktu-waktu diperlukan.
+ _Operate within the code of ethics established by the company, which is also the Three Absolute Otis. Promptly report any doubtful situation to ECO/ B.P.O._
Melakukan pekerjaan sesuai dengan kode etik perusahaan yang juga merupakan Three Absolute Otis. Segera melapor kepada ECO / B.P.O. perusahaan bila ada hal - hal / situasi yang meragukan.
+ _Strictly and fully comply to all company policies and procedures._
Dengan sepenuhnya mematuhi semua kebijaksanaan dan prosedur perusahaan.
**_Principal Working Relationship_** **_:_**
**Hubungan Kerja Utama :**
+ _Report directly to Route Section Manager / Outside Supervisor_
Melapor secara langsung kepada Route Section Manager / Outside Supervisor.
+ _Work closely with repair, adjuster and call back mechanic._
Bekerja sama secara cermat dengan repair, adjuster, dan call back mechanic.
**_Qualifications :_**
**Kualifikasi :**
+ _Technical High School graduated with minimum 4 years relevant working experience._
Lulusan STM dengan minimum 4 tahun pengalaman kerja yang sesuai.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge?
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here ( .
Become a part of the Otis team and help us #Buildwhatsnext!
_Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.

**Date Posted:**
2025-04-13
**Country:**
Indonesia
**Location:**
PT Citas Otis Elevator, Ruko Centre Point, Jalan Timor Komplek Centre Points no. H-6 Medan, Indonesia
Would you like to join a truly international, talent-driven company that values Safety, Ethics, Quality, Innovation, and Employee Opportunity? PT Citas Otis Elevator s growing and is looking for **Field** **Service Mechanics.**
Your priority is to ensure the safety of passengers and technical stakeholders by safely maintaining a portfolio of elevator and escalator units.
**_Department_** **/Departemen** : Service Field Operations
**_Position_** **/Posisi** : Service Mechanic
**_Report to_** **/Melapor ke** : Outside Supervisor
**_Location_** **/Lokasi** : Pekanbaru - Indonesia
**_Basic Function :_**
**Fungsi Dasar :**
_Responsible on maintenance activities on Otis products based on the Otis procedures in order to reach customer's satisfaction._
Bertanggung jawab atas kegiatan maintenance/pemeliharaan produk-produk Otis berdasarkan prosedur Otis untuk memberikan/mencapai kepuasan pelanggan
**_Duties and Responsibilities :_**
**Tugas dan Tanggung jawab :**
+ _To do service activities of Otis product based on Otis service procedures._
Melakukan aktivitas service atas produk-produk Otis berdasarkan prosedur service Otis.
+ To _replace Otis products spareparts._
Mengganti sparepart produk Otis.
+ _To answer callback on office hour and overtime if necessary and approved by the Superior._
Menjawab call back pada saat jam kerja atau pada saat lembur (jika diperlukan) dengan persetujuan dari Service Supervisor.
+ _To fill in callback in detail in callback report book after doing reparation of Otis products._
Mengisi laporan call back secara detail setelah melakukan reparasi atas produk-produk Otis.
+ _To fill in time ticket, Service Report, overtime usage and other administration report correctly and punctually._
Mengisi time ticket, laporan service, lembur dan laporan administrasi lainnya secara benar dan tepat waktu.
+ _To provide input or to up date report to the Superior regarding important problems which is under his responsibility._
Memberikan input atau laporan terbaru kepada Service Supervisor tentang persoalan-persoalan penting yang berada di bawah tanggung jawabnya.
+ _To make spare parts requisition with his superior approval and if necessary he has to give back the damaged part to superior._
Membuat permintaan sparepart dengan persetujuan dari atasan dan jika diperlukan harus mengembalikan kembali sparepart yang rusak kepada atasan.
+ _To represent and to keep good image of PT Citas Otis Elevator in relation with customer or government institution based on the company policy and procedures and the authority provided by his superior._
Mewakili dan tetap memberikan citra yang baik dari PT Citas Otis Elevator dalam berhubungan dengan pelanggan dan institusi pemerintahan berdasarkan kebijakan dan prosedur perusahaan serta otoritas yang diberikan oleh atasan.
+ _To keep safety equipment provided by company and to follow safety procedures in the job._
Menyimpan dengan baik peralatan safety yang disediakan oleh perusahaan dan mengikuti prosedur safety saat bekerja.
+ _To keep and to take good care working support equipment provided by company._
Menyimpan dan memelihara dengan baik semua alat-alat bantu pekerjaan yang disediakan oleh perusahaan.
+ _To do minor adjustment of Otis product based on Otis adjustment procedures._
Melakukan penyesuaian kecil terhadap produk Otis berdasarkan prosedur penyesuaian Otis _._
+ _To participate in training program conducted by company._
Berpartisipasi dalam program pelatihan yang diselenggarakan oleh perusahaan.
+ _To participate in implementation of company's programs that instructed by his superior._
Berpartisipasi dalam pengimplementasian program-program perusahaan seperti yang diintruksikan oleh atasan.
+ _Adapt to workload requirements and be ready to work beyond official working hours as may be required seasonally_
Menyesuaikan diri terhadap banyaknya pekerjaan dan siap untuk bekerja di luar jam kerja bila sewaktu-waktu diperlukan.
+ _Operate within the code of ethics established by the company, which is also the Three Absolute Otis. Promptly report any doubtful situation to ECO/ B.P.O._
Melakukan pekerjaan sesuai dengan kode etik perusahaan yang juga merupakan Three Absolute Otis. Segera melapor kepada ECO / B.P.O. perusahaan bila ada hal - hal / situasi yang meragukan.
+ _Strictly and fully comply to all company policies and procedures._
Dengan sepenuhnya mematuhi semua kebijaksanaan dan prosedur perusahaan.
**_Principal Working Relationship_** **_:_**
**Hubungan Kerja Utama :**
+ _Report directly to Route Section Manager / Outside Supervisor_
Melapor secara langsung kepada Route Section Manager / Outside Supervisor.
+ _Work closely with repair, adjuster and call back mechanic._
Bekerja sama secara cermat dengan repair, adjuster, dan call back mechanic.
**_Qualifications :_**
**Kualifikasi :**
+ _Technical High School graduated with minimum 4 years relevant working experience._
Lulusan STM dengan minimum 4 tahun pengalaman kerja yang sesuai.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge?
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here ( .
Become a part of the Otis team and help us #Buildwhatsnext!
**_Otis is An Equal Opportunity, Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at **
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.

**Job Description Summary**
The Field Service Engineer will provide customer satisfaction through technical service and advice on applications, operations and installations of specialized equipment, supplies and services.
The role will provide support for Jakarta and other West territory area.
**Job Description**
We are **the makers of possible**
BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
**Why Join Us?**
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a **maker of possible** with us!
**Job Summary**
The Field Service Engineer will provide customer satisfaction through technical service and advice on applications, operations and installations of specialized equipment, supplies and services.
The role will provide support for Jakarta and other West territory area, especially Key Account Customers in West Area. The role will be based in Jakarta.
**Main Responsibilities**
+ Undertake product repair and installation on client premises.
+ Provide training and technical advice to clients on instrument use, by telephone or in person.
+ Investigate difficulties and solve faults arising from operation or utilization, either by telephone or on customer premises, and seek advice from Regional Service Engineer on unresolved fault and problematic instrument.
+ Rectify problems, suggest solutions or arrange for repairs to be made.
+ Provide important link between customers and sales/marketing.
+ Monitor repairs in terms of the organization's service/warranty cover and make suggestions as to product improvements.
+ Recommend needs of spare parts, assists with monitoring requirements and keeping proper customer records.
+ Carry out planned maintenance calls.
**Job Requirements**
+ Bachelor Degree of Electro Engineering or Biomedical Engineering Degree with at least 4 years of field experience.
+ Prior experience in a similar industry (ie: Diagnostic Instruments or Diagnostic Laboratories) is highly preferred
+ Strong communication and interpersonal skills and able to work with multiple teams across different departments
+ Team player
+ The role will be based in Jakarta.
_At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting._
Click on apply if this sounds like you!
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: Skills
Optional Skills
.
**Primary Work Location**
IDN Jakarta - Sudirman Square Office Towers
**Additional Locations**
**Work Shift**
ID Standard (Indonesia)
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

**Primary Function:**
+ Site SME for process technology, product life cycle and problem solving for pharmaceutical processes of products manufactured in Abbott Cimanggis Site.
+ Contributes to the complex projects i.e., product transfer, and technology implementation in collaboration with Production, Quality, Bex and regional team.
+ Support other department in technical activities in compliance with cGMP and respective BOPs & EHS with efficient and cost effectives include but not limited to: Product transferProcess Trial & ValidationProcess improvement
**Major Responsibilities:**
**Process Validation & Product Life Cycle (PLC) management**
+ Periodic review product quality aligns with Periodic Quality Report (PQR), and Continuous Process Verification (CPV) program
+ Contribute into new/alternative material evaluation and process validation
+ Responsible for new/alternative line equipment establishment related to manufacturing process design and its validation
+ Mainly responsible for document preparation (including drafting & monitoring approval) and execution process validation activities
+ Active to support coordination and preparation of process validation with related department in timely manner
**Product Transfer**
+ Provide support for execution of product transfer & trial with others related department includes but not limited to:
+ Prepare timeline related product transfer
+ Prepare document related product transfer i.e., TT Plan, Validation and Engineering Study
+ Coordinate with others department to execute the defined timeline
+ Dossier preparation.
+ Launching product preparation
**Technical Problem Solving**
+ Technical problem solving of new product or existing processes, includes but not limited to:
+ Data collection and investigation processes
+ Together with Technical Services Associate Manager to regional MS&T / workstream to escalate any cases could not be resolved locally.
+ Prepare documentation and conduct process optimization & its validation
+ Conduct sharing session/training to production team related to the solution
+ Post improvement monitoring
**Documentation Filing**
+ Maintain all Technical Service Department properties and the confidentiality of Technical Services Document
+ Responsible for make sure all validation are documented & filling properly
+ Support to ensure easy retrieval of field documentation.
**C** **ontributing to continuous improvement program** **Contributing to compete project for cost saving**
**Requirements:**
+ Bachelor's Degree in Pharmacy
+ Minimum 3 years of related experience in pharmaceutical plant
+ Good communication skills
+ Good organization skills
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
**Position Summary:**
This role is responsible for supporting Southeast Asia and Taiwan in all aspects related to Chromeleon CDS, including presales discussions and demonstrations, Installation Assistance, Technical Support, Implementing CDS Projects and the Promotion of Maintenance Contract. The objective is to expand the Chromeleon user base across SEATW and drive additional instrument revenue through enhanced customer engagement and service excellence.
Join Thermo Fisher Scientific and help bring our mission statement to life; to make the world healthier, cleaner, and safer. In this role, you will support Chromeleon CDS across SEA and Taiwan countries through:
+ **Pre-Sales Support:** Technical discussions and demo setup with partners and country teams
+ **Installation & Solve:** Assist with CDS installations and resolve technical issues
+ **Project Execution:** Lead end-to-end CDS projects, including Computer System Validation (CSV)
+ **Market Development:** Drive awareness and build a pipeline for enterprise CDS solutions
+ **Post-Sales Support:** Ensure customer satisfaction and promote maintenance contracts
**Minimum Requirements/Qualifications:**
+ Bachelor's in Science/Engineering, ideally with IT/Computer Science background
+ Proficient in Windows Server, VMs, SQL/Oracle DB, and cloud technologies
+ 6+ years of hands-on experience in CDS implementation and support
+ Strong knowledge of pharma regulations (data integrity, CSV, etc.)
+ Superb communication and presentation skills; determined and independent
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Additional Career Level Description:**
**Knowledge and application:**
+ Applies learned techniques, as well as company policies and procedures to resolve a variety of issues.
**Problem solving:**
+ Works on problems of moderate scope, often varied and nonroutine where analysis requires a review of a variety of factors.
+ Focuses on providing standard professional advice and creating initial analysis for review.
**Interaction:**
+ Builds productive internal/external working relationships to resolve mutual problems by collaborating on procedures or transactions.
**Impact:**
+ Work mainly impacts short term team performance and occasionally medium-term goals.
+ Supports the achievement of goals through own personal effort, assessing own progress.
**Accountability:**
+ Exercises some of own judgement and is responsible for meeting own targets, normally receiving little instruction on day-to-day work, general instructions on new assignments.
+ Manages own impact on cost and profitability.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Description
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
As a Technical Account Manager you will provide consultative architectural and operational guidance delivered to help customers achieve the greatest value from AWS.
As we continue to rapidly expand in Indonesia, you'll have plenty of opportunities to develop your technical, consulting and leadership skills. You'll work with talented cloud technologists whilst expanding your knowledge of AWS products. You'll also have the chance to receive mentorship and gain AWS certifications.
Key job responsibilities
You'll build solutions, provide technical guidance and advocate for the customer
Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
Develop trusting relationships with customers, understanding their business needs and technical challenges
Using your technical acumen and customer obsession, you'll drive technical discussions regarding incidents, trade-offs, and risk management
Consult with a range of partners from developers through to C-suite executives
Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
Being part of a wider Enterprise Support team you'll provide post-sales, consultative expertise
Solve a variety of problems across different customers as they migrate their workloads to the cloud
Uplift customer capabilities by running workshops, brown bag sessions, etc.
A day in the life
As a trusted advisor you'll have a direct impact in helping our customers gain the most value from cloud technology. You'll craft and execute strategies to drive our customers' adoption and use of AWS services.
Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You'll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues. Watch a short video about life as a Technical Account Manager team here the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
Internal or external customer-facing experience
5+ years' work experience in a technical environment
Expertise in two or more technical domains (e.g. System administration, networking, programming, dev ops, security, compute, storage, databases, big data, analytics, etc.)
Experience in one or more functional domain (e.g. architecture, operations, technical implementation, consulting)
Preferred Qualifications
Professional experience with AWS and/or other cloud offerings such as Azure, Google Cloud Platform etc.
Understanding of DevOps practices and tools including Continuous Integration / Deployment etc.
Project Management experience or certified
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.