17 Servicenow Implementation jobs in Indonesia

Deskripsi Pekerjaan:

Service Management Intern akan membantu untuk support rutin & project contact center seperti reporting, membantu support data tambahan yang dibutuhkan untuk analisa dan cek transaksi contact center.

Kriteria:

• Min. Mahasiswa Aktif S1 (sedang menempuh pendidikan S1)
• Dapat memberikan surat keterangan mahasiswa aktif dari kampus sebagai syarat penerimaan
• Berasal dari jurusan Computer Science dan Reputable University
• Dapat bekerja 5 hari per minggu (izin untuk keperluan di kampus diperbolehkan selama mendiskusikan dengan atasan)

Requirements

• Proven experience in
  IT Service Management (ITSM)
  processes.
• Hands-on experience administering
  ITSM tools
  (e.g., Jira, ServiceNow).
• Strong knowledge of the
  ITIL framework
  .
• Experience with
  IT system monitoring tools
  (Dynatrace, Zabbix, Nagios).
• Excellent problem-solving and analytical skills.
• Fluent English
  communication skills (written and verbal).

Responsibilities

• Design, implement, and manage
  ITSM processes
  including strategy, design, transition, operation, and continual service improvement.
• Define and manage
  SLA service delivery targets
  to ensure consistent and high-quality service performance.
• Administer and optimize
  ITSM tools
  such as Jira, ServiceNow, or equivalent service management platforms.
• Monitor IT systems using
  Dynatrace, Zabbix, or Nagios
  , ensuring proactive issue detection and resolution.
• Contribute to IT governance and
  process standardization
  aligned with ITIL best practices.
• Collaborate cross-functionally to drive continuous improvement and operational efficiency.

Desirable

• ITIL certification
  .
• Experience working in
  international change management
  environments.

PT. Swakarya Insan Mandiri (SIMGROUP) merupakan penyedia Management Service Solutions terpercaya yang telah bermitra dengan puluhan perusahaan ternama dari berbagai industri untuk memberikan layanan outsourcing terbaik.

Deskripsi Pekerjaan:

• Menyusun dan mengelola jadwal, rotasi, dan SOP operasional cleaning sesuai jenis area (hospital, office, industri, dll),
• Memantau dan memastikan kualitas pekerjaan tim lapangan serta menjaga reputasi perusahaan.
• Mengelola chemical dan peralatan cleaning (penggunaan, perawatan, penyimpanan) sesuai standar.
• Berinteraksi dengan klien & stakeholder—menyampaikan laporan, menangani keluhan, dan rekomendasi perbaikan.
• Menegakkan standar K3, memberikan pelatihan keselamatan, serta memantau kepatuhan tim.

Kualifikasi:

• Minimal pendidikan S1 (semua jurusan, lebih disukai Manajemen, Teknik Lingkungan, Teknik Industri, dan Hospitality) (Min. IPK 3.00).
• Minimal pengalaman 2 tahun di bidang cleaning / facility management.
• Sertifikasi yang diutamakan: BNSP Cleaning Supervisor & sertifikasi K3 umum.
• Memiliki kemampuan dalam penggunaan chemical (acidic / neutral / alkaline), equipment cleaning (vacuum, scrubber, extractor, dll), dan pengelolaan operasional.
• Kemampuan dalam memimpin tim, komunikasi, serta pemahaman dan penegakan standar K3 & pengelolaan limbah.

PS: Proses rekrutmen untuk sebagai karyawan internal.

Job Type: Contract

Contract length: 3 months

Melakukan pemindahan data dan pengerjaan data administratif lainnya

Minimum kualifikasi:

• Memiliki tingkat ketelitian yang baik
• Terbuka untuk semua jurusan

MT is a fast career track program for fresh graduate to learn about Business with our experienced mentor and unleash your potential to become the future leader.

We are currently looking for Customer Service Management Trainee Position with details as below:

Qualifications :

• Bachelor's Degree from Top Universities, any major
• Outstanding academic and non-academic achievements, minimum GPA of 3.0 or equivalent and minimum TOEFL score of 450
• Strong team players, high achievers, tech-savvy, keep to learn, effective problems solvers, proactive and prepared to initiate improvement
• Required language(s): English, Bahasa Indonesia

Job Description :
- handle incoming new and old leads from customers.
- Monitoring and managing all resources in projects to ensure the projects delivered.
- Give new idea to improve image, quality and performance of the products/services of the company in order to improve customer satisfaction.
- Maintain project scope and change request.
- Communicate with customer about how our solution that currently designed will support in achieve the project's goals.

Requirements:

• Bachelor's degree in Computer Science, Information Systems, or related field.
• 3–5 years of experience in IT Service Management or similar roles.
• Strong understanding of ITIL framework (certification preferred).
• Hands-on experience with at least one ITSM platform (e.g., ServiceNow, Jira Service Management).
• Ability to manage multiple priorities in a fast-paced environment.
• Excellence in ITSM Monitoring tools (Dynatrace, Zabbix, Nagios and etc)

Responsibilities:

• Design, implement, and optimize ITSM processes such as Incident and Service Request.
• Managed incidents and service requests, ensuring SLA, KPI, and customer satisfaction compliance.
• Administered ITSM tools (Jira) and supported audits with documentation and reports.
• Developed process documentation, knowledge articles, and training materials.
• Analyzed service metrics to identify improvements and drove continual service improvement (CSI) initiatives.
• Led and supported major incident management activities.
• Maintained CMDB integrity and managed configuration item updates.

Responsibility :

• Distribute jobs to Authorized Service Partners
• Manage pending jobs and ensure achievement of job completion targets (daily, weekly, and monthly)
• Identify and set up ASC candidates in uncovered areas (based on sales coverage/expansion areas)
• Communicate regularly with ASCs, sales teams, and dealers (including weekly visits)
• Evaluate ASC performance, collect issues, and monitor resolution progress
• Resolve problems related to ASC operations

Requirement :

• Familiar with electronic product (TV, AC, refrigerator, washing machine).
• Familiar with customer service job rules
• Proficient in Microsoft Office, especially using Excel formulas
• Experienced in service center administrative activities
• Have a wide national network of Authorized Service Centers (ASC)

What you'll do

• Manage the full implementation lifecycle for enterprise clients—from discovery and scoping to rollout and post-deployment support.
• Collaborate closely with clients to understand business requirements and tailor Liven's solutions accordingly.
• Lead technical system configuration, customization, and integration based on client needs.
• Act as the primary point of contact during implementations, ensuring consistent communication and alignment with client stakeholders.
• Troubleshoot issues proactively and coordinate with internal technical teams to resolve any implementation roadblocks.
• Maintain accurate documentation and timelines using project management tools (e.g., JIRA, Asana, Trello).
• Work cross-functionally with Product, Engineering, and Customer Success teams to ensure successful outcomes.
• Identify opportunities for process improvements and contribute to the continuous optimization of implementation practices.

Qualifications

• 3–8 years of experience in system implementation, preferably in the POS, SaaS, or related tech industries.
• Background in roles such as systems installer, solutions consultant, or project manager.
• Hands-on experience in software installation, configuration, and API integration.
• Proven ability to manage complex client rollouts on time and within budget.
• Strong communication skills to liaise with technical and non-technical stakeholders alike.
• Experience working with CRM or ERP systems (e.g., Salesforce, HubSpot, SAP) is highly desirable.
• High proficiency in Excel or SQL to analyze system data and extract insights.
• Excellent organizational skills to juggle multiple projects simultaneously.
• Fluency in Bahasa Indonesia and English is essential.
• Deep understanding of Indonesian business practices and cultural context.

Good to Have

• Experience in the hospitality or F&B technology sector.
• Familiarity with cloud-based POS systems and customer engagement platforms.
• Background working in or with scaling startups or high-growth SaaS companies.
• Exposure to mobile payment platforms, digital wallets, or loyalty systems.
• Certification in project management methodologies (e.g., PMP, PRINCE2, Agile).
• Experience supporting or deploying multi-location or enterprise-level systems.

• Lead and control all enterprise work order processes (initiation, modification, and termination) across various platforms.
• Ensure end-to-end fulfillment activities comply with SLAs, customer requirements, and internal standards.
• Drive performance improvements in service activation and deactivation processes for enterprise-grade data and video services.
• Plan, manage, and control inventory required to support enterprise service delivery (e.g., CPE, IP blocks, ports, access resources).
• Coordinate with network, engineering, and warehouse teams to ensure resource availability and minimize delivery delays.
• Oversee inventory reconciliation and optimize asset utilization across projects.
• Act as the central coordinator between Sales, Engineering, Project Management, NOC, and Field Ops for enterprise service provisioning.
• Develop and maintain service delivery playbooks, SOPs, and KPIs to standardize processes across teams.
• Resolve service delivery bottlenecks and provide escalation handling for critical enterprise customer issues.
• Ensure provisioning activities are aligned with service assurance processes (monitoring, incident handling, and change control).
• Collaborate with Assurance teams to enable proactive service quality management post-activation.
• Support root cause analysis for provisioning-related service issues and drive improvement initiatives.
• Develop and maintain operational dashboards, track service delivery & project KPIs.
• Provide insights and recommendations to the Head of Enterprise Services Delivery & Assurance to support decision-making.
• Ensure compliance with governance, audit, and regulatory requirements related to provisioning.
• Lead, coach, and develop the service delivery team to ensure high performance and professional growth.
• Foster a culture of quality and operational excellence and facilitate training or development programs for team members.

• Bachelor's degree in Telecommunications, Engineering, IT, or related fields (Master's preferred).
• Minimum 5 years of experience in telecom service delivery, with at least 3 years in a supervisory role.
• Proven track record in managing enterprise provisioning and inventory systems.
• Familiar with enterprise-grade connectivity services (Metro Ethernet, IPVPN, SD-WAN, etc.)
• Strong communication and stakeholder management skills.
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple projects simultaneously.
• Strong analytical, coordination, and problem-solving skills.
• Willing to work in: Karawaci, Tangerang.

• Medical insurance
• Medical checkup