2,927 Software Solutions Crm jobs in Indonesia

Deskripsi Pekerjaan:

Bertanggung jawab mengelola CRM perusahaan, menjaga kualitas database & informasi pelanggan, melakukan analisis data CRM, mengelola komunitas customer, serta berkolaborasi dengan divisi terkait untuk meningkatkan kepuasan dan retensi pelanggan.

Kualifikasi:

1. Pendidikan minimal S1 (Manajemen/Marketing/Bisnis/Komunikasi atau bidang terkait)
2. Menguasai CRM tools & pengelolaan database
3. Mampu melakukan analisis data dan membuat laporan metrik CRM
4. Berpengalaman dalam community management dan customer service
5. Komunikatif, teliti, proaktif, mampu bekerja kolaboratif lintas divisi
6. Berorientasi pada pelayanan dan kepuasan pelanggan

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. Our mission is to empower businesses and professionals to progress effortlessly. Our products (Talenta, Jurnal, KlikPajak, Mekari Flex, Qontak, & eSign) have been used by tens of thousands of businesses in Indonesia.

To reach millions, we need more people like you: entrepreneurs, builders, owners inside the company who are eager to grow at scale. Join us to empower more businesses with technology.

Job Descriptions:

• Responsible as the central of knowledge for Mekari's CRM
• Build and monitor strong relationships with related stakeholders in improving business efficiency and capabilities through CRM functionalities
• Troubleshoot and fix all issues with business operations and CRM tool sets as necessary.
• Maintaining and improving data management which related to business processes and its accuracy
• Working with relevant technical team to manage CRM system and data warehousing
• Develop and maintain SOP in regards to the CRM development and improvements
• Closely collaborate with product / commercial team to integrate and align process improvement between product / commercial and business objectives

Requirements/Qualifications:

• Degree in Industrial Engineering, Business, or similar
• Prior database management, preferable in a similar role
• Good analytical thinking, and willing to learn
• Excellent management skills
• Ability good collaboration with other division
• Fluent in Bahasa Indonesia & English (both written & verbal)

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.

Don't forget to check our Recruitment FAQ at (ENG) or (INA) to find the answers to commonly-asked questions regarding our recruitment process.

We wish you the best. Hope to see you around soon

Tanggung Jawab:

• Mengelola database prospek & pelanggan di sistem CRM.
• Memastikan follow-up leads pemasaran (iklan, pameran, referral, walk-in).
• Membuat laporan konversi dan efektivitas kampanye.
• Mendukung tim sales dalam proses booking, akad, hingga serah terima.
• Menjalin komunikasi pelanggan (WA, email, SMS) untuk meningkatkan kepuasan & referral.

Kualifikasi:

• Min. D3/S1 Marketing/Manajemen/TI.
• Pengalaman CRM/property marketing diutamakan.
• Terbiasa dengan sistem CRM & analisis data.
• Komunikatif, teliti, dan target oriented.

n GetFound, we empower our clients to create a competitive edge by enhancing their market presence, improving processes, and driving sustainable growth through effective go-to-market strategies.

We are a fast-growing growth consultancy led by award-winning founders, including Y Combinator and Forbes 30 Under 30 alumni. Since our launch in February 2024, we've scaled from a team of 4 to over 80 people, serving 300+ clients worldwide. Our mission? To help businesses from local SMEs to global enterprises unlock their full potential through innovative strategies, data-driven insights, and hands-on execution.

What You'll Do

As a
CRM Specialist
, you'll serve as the operational brain behind our revenue/marketing operations team. You'll ensure everything from pipeline visibility to outbound campaigns runs efficiently. You'll work cross-functionally with sales, marketing, and leadership to build scalable systems, drive process excellence, and make data-backed decisions that accelerate growth. This role sits at the intersection of strategy, systems, and execution, perfect for someone who excels in blending analytics with operations

Own and Optimize HubSpot CRM

• Lead end-to-end CRM strategy and execution: workflows, pipelines, integrations, lead scoring, and automation.
• Maintain clean data and actionable reporting to ensure leads and opportunities never fall through the cracks.

Support Sales & Marketing Campaigns

• Set up and manage outbound campaigns across LinkedIn, email, and other platforms.
• Build and optimize lead nurturing flows, lifecycle emails, and customer journey automation.

Tech Stack Management

• Leverage tools like Clay, Make, and others to build automations that increase efficiency and scale GTM campaigns.
• Identify and integrate tools that improve team productivity across sales and marketing.

Performance Reporting & Insights

• Monitor KPIs across the full-funnel (MQL to closed-won).
• Build reports and dashboards that provide visibility into funnel performance, conversion rates, and revenue impact.
• Collaborate with leadership to surface insights and make data-driven decisions.

Process Design & Enablement

• Define and implement SOPs, SLAs, and handoff processes between sales and marketing.
• Continuously refine workflows to improve velocity, consistency, and revenue outcomes.

Who we're looking for:

You are highly analytical, systems-minded, and outcomes-driven. You're not just a CRM technician, you think in funnels, flows, and efficiencies. You know how to turn messy processes into high-performing engines that drive repeatable results.

• 3+ years of experience in CRM Management or Revenue/Marketing Operations (ideally in fast-paced B2B or SaaS environments).
• Deep experience with HubSpot CRM (custom workflows, reporting, lead scoring, CMS, marketing automation).
• Experience with , , automation tools.
• A strong understanding of end-to-end sales funnels and how to track, diagnose, and improve performance across each stage.
• Solid experience in sales data analysis, forecasting, and dashboard building.
• A problem-solving mindset with the ability to navigate complex challenges.
• Excellent communication and stakeholder management skills.
• Thrives under fast-pace, high-growth environments, and craves a high learning curve.

Why Join Us?

We're not just looking for someone who checks all the boxes for this role, we're looking for a partner in our journey of growth. Someone who's ready to dive in, contribute to our vision, and help us take things to the next level.

If you're looking for an environment where your ideas are valued, your voices are heard, and your contributions directly impact us and our client's growth, this is the place for you.

Ready to Take the Lead?

This is your chance to join a high-performing team, contribute to exciting projects, and shape the future of digital strategies. If you're ready to make a change and learn from the best, we're excited to hear from you

We're Hiring: CRM Specialist (F&B Company)
We are seeking an experienced CRM Specialist to manage and optimize our app-based customer relationship management system. The ideal candidate will have expertise in CRM platforms, customer segmentation, and data-driven marketing strategies to enhance customer engagement and drive business growth in the F&B industry.

Location:
Jakarta, Indonesia

Work Mode:
Work From Office

Role:
CRM Specialist (F&B Company)

What You'll Do
Manage and optimize app-based CRM systems and campaigns

Analyze customer data and create targeted segmentation strategies

Develop personalized customer journey mapping and automation

Monitor app engagement metrics and customer retention rates

Create F&B-specific loyalty programs and promotional campaigns

Generate detailed reports on CRM performance and ROI

What We're Looking For
3+ years of experience in CRM management and customer analytics

Proficiency in app-based CRM platforms and marketing automation tools

Strong Analytical Skills And Experience With Data Visualization
Knowledge & experience of F&B industry trends and customer behavior. With working experience in the F&B Sector

Excellent communication and project management skills

Ready to make an impact? Apply now and let's grow together

Started with a passion to create men's shoes with Italian craftsmanship made in Indonesia. Mario Minardi is one of the finest shoemakers since 1982.

Role Description

As a
Growth & CRM Specialist
at Mario Minardi, you will be at the forefront of driving customer engagement and business growth. You'll combine data-driven insights with innovative strategies to optimize customer journeys, improve retention, and unlock new opportunities for revenue growth. This role is ideal for someone who excels at transforming customer data into actionable strategies while bringing innovative ideas to drive business growth.

Job Description

• Design and execute CRM strategies to improve engagement, retention, and loyalty
• Manage and maintain the CRM system to ensure data accuracy and usability
• Analyze customer data to uncover insights, trends, and targetable segments
• Develop and monitor campaigns and growth initiatives, tracking performance metrics
• Support re-engagement programs to activate inactive leads and boost conversions
• Collaborate with cross-functional teams (Marketing, Sales, and Customer Service) to align growth and engagement strategies

Requirements

• Bachelor's degree in Business, Marketing, or related fields
• Proven experience in CRM, Growth Marketing, or Customer Success roles
• Strong proficiency in spreadsheets, analytics, and CRM tools/platforms
• Excellent communication skills in English (spoken & written) — mandatory
• Analytical mindset with strong problem-solving skills and attention to detail
• A passion for growth, with the ability to balance strategic thinking and hands-on execution

Job Description:

At dentsu, we don't just run CRM campaigns; we design personalized experiences that help brands connect meaningfully with their customers. We're looking for a CRM Campaign Specialist who can turn data into impact, strategies into results, and campaigns into stories customers want to be part of.

If you love blending creativity with analytics, collaborating across teams, and driving measurable growth, this is your playground.

About Dentsu

Led by Dentsu Group Inc. (Tokyo: 4324; ISIN: JP , a pure holding company established on January 1, 2020, the Dentsu Group encompasses two operational networks: dentsu japan network, which oversees Dentsu's agency operations in Japan, and dentsu international, its international business headquarters in London, which oversees Dentsu's agency operations outside of Japan.

With a strong presence in approximately 145 countries and regions across five continents and with 65,000 dedicated professionals, the Dentsu Group provides a comprehensive range of client-centric integrated communications, media and digital services through its five leadership brands—Carat, dentsu X, iProspect, Dentsu Creative, and Merkle—as well as through Dentsu Japan Network companies, including Dentsu Inc., the world's largest single brand agency with a history of innovation. The Group is also active in the production and marketing of sports and entertainment content on a global scale.

About Merkle

Merkle is a leading data-driven customer experience management (CXM) company that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The company's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive hyper-personalized marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 12,000 employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the Americas, EMEA, and APAC. Merkle is a dentsu company.

Key Responsibilities

• Dive deep into CRM campaigns and customer behavior, delivering insights that move the needle for both clients and internal teams.
• Partner with our data team to build and optimize BI dashboards that reveal the bigger picture and track what really matters.
• Keep data sharp, consistent, and compliant, so every decision is built on trust.
• Shape CRM and engagement strategies with data-driven recommendations that align with business and client goals.
• Collaborate closely with business users, marketing, product, and engagement teams to execute campaigns that hit performance, retention, and acquisition targets.
• Mentor and guide junior team members, sharing your expertise in CRM analytics and client communications.
• Stay ahead of trends, tools, and technologies to keep our strategies fresh and competitive.

A bit about you

• At least 3 years of experience in CRM analytics and campaign performance.
• Strong grasp of digital analytics and statistical methods for marketing.
• Advanced spreadsheet wizardry (pivot tables, formulas, automation).
• Confident in project management, presenting, and reporting to stakeholders.
• Professional communication in English, you'll be collaborating with regional and global teams.

Dentsu Values

Will live the dentsu 8 Ways at all times: We Dream Loud, We Inspire Change, We Team Without Limits, We All Lead, We Make It Real, We Climb High, We Choose Excitement, We Are A Force For Good

Inclusion and Diversity

We're proud to be different and that starts with our people. We believe in equal opportunities for everyone. We won't define people by their race, gender, sexual-orientation, age or disability. Individuality is what makes us great, we want everyone to bring their full self to work and create something amazing. That's what we care about.

So, whether you're joining us, or looking to move to a different part of the business, we work hard to make sure we create equal opportunities for everyone.

Keeping connected

Please visit our website to find out more and connect with us on social.

• Please include an updated CV in your application.

**We regret that only short-listed candidates will be notified.

Location:

Jakarta

Brand:

Merkle

Time Type:

Full time

Contract Type:

Permanent

CRM & CRO Specialist – Radiantly Alive Yoga Ubud

Location: Ubud, Bali

Position: Full-time

Are you a thoughtful creator who loves blending strategy with heart?

Do you see email funnels, newsletters, and digital journeys as ways to connect deeply with people—not just convert them?

And are you inspired by the chance to join one of Bali's most-loved yoga studios, with 13 years of legacy, in continuing to transform lives around the world?

If this feels like you, keep reading…

Key responsibilities

CRM (Customer Relationship Management)

●    Build and manage sales-driven email funnels that nurture leads and drive conversions

●    Design engaging, on-brand emails that follow best practices for deliverability and performance

●    Write compelling copy that converts across newsletters, campaigns, and funnels

●    Continuously analyze email performance and optimize based on data-driven insights

●    Create monthly newsletters that align with brand voice + aesthetic, and business goals

●    Stay informed on trends in the wellness industry, benchmarking against top newsletters and email funnels

CRO (Conversion Rate Optimization)

●    Lead and run the day-to-day CRO strategy across our digital channels.

●    Build, test, and optimize high-converting landing pages.

●    Set up tracking using Google Tag Manager, Google Analytics and heatmap tools (e.g Hotjar, Crazy Egg or similar) to enable performance insights.

●    Translate web analytics into actionable optimization strategies

●    Plan, conduct, and report on A/B tests, applying findings to improve site performance

●    Implement CRO findings across all relevant pages of our website

●    Write clear, persuasive copy for web experiences that drive engagement and conversions

●    Conduct user research to inform UX/UI improvements and ensure customer-centric design

What we're looking for

●    Proven experience in CRM and/or CRO roles, ideally in wellness or e-commerce brands

●    Strong English copywriting skills with a focus on conversion-driven messaging

●    Proficiency with email marketing platforms, web analytics, and A/B testing tools

●    Analytical mindset with the ability to turn data into actionable insights

●    Creative problem solver who can balance brand storytelling with performance goals

●    Understanding of UX/UI principles

●    Ability to collaborate within a supporting team

The application deadline is 19 October 2025.

Job Description:
At dentsu, we don't just run CRM campaigns; we design personalized experiences that help brands connect meaningfully with their customers. We're looking for a
CRM Campaign Specialist
who can turn data into impact, strategies into results, and campaigns into stories customers want to be part of.

If you love blending creativity with analytics, collaborating across teams, and driving measurable growth, this is your playground.

About Dentsu
Led by Dentsu Group Inc. (Tokyo: 4324; ISIN: JP , a pure holding company established on January 1, 2020, the Dentsu Group encompasses two operational networks: dentsu japan network, which oversees Dentsu's agency operations in Japan, and dentsu international, its international business headquarters in London, which oversees Dentsu's agency operations outside of Japan.

With a strong presence in approximately 145 countries and regions across five continents and with 65,000 dedicated professionals, the Dentsu Group provides a comprehensive range of client-centric integrated communications, media and digital services through its five leadership brands—Carat, dentsu X, iProspect, Dentsu Creative, and Merkle—as well as through Dentsu Japan Network companies, including Dentsu Inc., the world's largest single brand agency with a history of innovation. The Group is also active in the production and marketing of sports and entertainment content on a global scale.

About Merkle
Merkle is a leading data-driven customer experience management (CXM) company that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The company's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive hyper-personalized marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 12,000 employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the Americas, EMEA, and APAC. Merkle is a dentsu company.

Key Responsibilities

• Dive deep into CRM campaigns and customer behavior, delivering insights that move the needle for both clients and internal teams.
• Partner with our data team to build and optimize BI dashboards that reveal the bigger picture and track what really matters.
• Keep data sharp, consistent, and compliant, so every decision is built on trust.
• Shape CRM and engagement strategies with data-driven recommendations that align with business and client goals.
• Collaborate closely with business users, marketing, product, and engagement teams to execute campaigns that hit performance, retention, and acquisition targets.
• Mentor and guide junior team members, sharing your expertise in CRM analytics and client communications.
• Stay ahead of trends, tools, and technologies to keep our strategies fresh and competitive.

A Bit About You

• At least 3 years of experience in CRM analytics and campaign performance.
• Strong grasp of digital analytics and statistical methods for marketing.
• Advanced spreadsheet wizardry (pivot tables, formulas, automation).
• Confident in project management, presenting, and reporting to stakeholders.
• Professional communication in English, you'll be collaborating with regional and global teams.

Dentsu Values
Will live the dentsu 8 Ways at all times: We Dream Loud, We Inspire Change, We Team Without Limits, We All Lead, We Make It Real, We Climb High, We Choose Excitement, We Are A Force For Good

Inclusion and Diversity
We're proud to be different and that starts with our people. We believe in equal opportunities for everyone. We won't define people by their race, gender, sexual-orientation, age or disability. Individuality is what makes us great, we want everyone to bring their full self to work and create something amazing. That's what we care about.

So, whether you're joining us, or looking to move to a different part of the business, we work hard to make sure we create equal opportunities for everyone.

Keeping connected
Please visit our website to find out more and connect with us on social.

• Please include an updated CV in your application.
• We regret that only short-listed candidates will be notified.

Location:
Jakarta

Brand:
Merkle

Time Type:
Full time

Contract Type:
Permanent