4,541 Software Specialist jobs in Indonesia

Responsibilities:

• Support the planning, installation, and maintenance of all IT and game-related hardware and software systems across physical outlets, particularly those involving VR equipment and technologies.
• Ensure the smooth day-to-day operation of IT infrastructure, including local area networks (LAN/Wi-Fi), POS systems, and user-end devices.
• Assist with system integrations between VR equipment, game software, and internal platforms to ensure functionality and compatibility.
• Provide responsive technical support for hardware, software, and connectivity issues faced by outlet staff and internal teams.
• Monitor system performance, troubleshoot issues, and recommend preventative measures to reduce downtime.
• Maintain accurate documentation of system configurations, troubleshooting guides, and maintenance records.
• Ensure adherence to IT security protocols and best practices, including data protection and access control.
• Support on-site IT setup and standby assistance for new store openings, events, and promotional activities.
• Provide input on system performance and suggest improvements or upgrades when needed.
• Participate in implementing new technologies or IT tools aimed at improving operational efficiency or user experience.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field.
• Fluency in English (both written and spoken) is mandatory.
• 3+ years of experience in IT operations, ideally in retail, gaming, or entertainment settings.
• Solid knowledge and hands-on experience in hardware/software installation, troubleshooting, and basic networking (LAN/Wi-Fi).
• Strong analytical and technical problem-solving abilities, particularly in IT systems and gaming technologies.
• Willing to travel to outlets for on-site technical support or deployments.

At Elanco (NYSE: ELAN) – it all starts with animals
As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.
At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.
At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you'll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.
Making animals' lives better makes life better – join our team today
Your Role: Technical Consultant (Farm Animal)
As a Technical Consultant, you will provide key technical advice and support to farm customers, helping Elanco achieve annual sales targets and strengthen customer loyalty. In this role, you'll be responsible for delivering farm consultation, product expertise, and customer engagement strategies that drive business growth while collaborating closely with the sales and marketing teams.

Your Responsibilities:

• Provide expert technical information on Elanco products and support the sales process.
• Partner with Sales and Marketing to set customer targets and execute farm consultation plans.
• Evaluate the effectiveness of farm consultation and recommend corrective actions.
• Deliver technical training, presentations, and support materials for the sales team and customers.
• Report adverse events and product complaints in compliance with regulatory requirements.

What You Need to Succeed (minimum qualifications):

• Education: Bachelor's degree in Veterinary Science (with experience in farm management and poultry diseases).
• Experience: Minimum 3–4 years in the animal health industry, with prior technical support experience preferred.
• Skills: Strong communication (written & oral), proficiency in English, and effective presentation skills for both scientific and lay audiences.

What will give you a competitive edge (preferred qualifications):

• Experience in sales within the animal health or poultry sector.
• Consultative selling and strategic account management skills.
• Strong leadership, communication, and problem-solving skills.
• In-depth poultry health technical knowledge.
• High learning agility with proven ability to adapt during organizational change.

Additional Information:

• Travel: Flexible to travel to different locations like West Java, Central Java etc
• Location: Jakarta, Indonesia

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status

Company Description

Hasgara is a pioneer in the Adblue manufacturing industry in Indonesia. As the first company in the country to obtain the Adblue license from VDA Germany, Hasgara is committed to upholding international standards. Through innovation, quality, and excellence, Hasgara delivers high-quality solutions to its customers, driving positive change in the industry.

Role Description

This is a full-time remote role for a Technical Specialist. The Technical Specialist will be responsible for providing technical support, troubleshooting technical issues, and delivering excellent customer service. Daily tasks include analyzing technical problems, communicating effectively with customers, and providing detailed technical advice and solutions.

Qualifications

• Strong Analytical Skills and ability to perform detailed technical analysis
• Excellent Communication skills, both written and verbal
• Proficiency in Troubleshooting and Technical Support
• Customer Service skills and experience in addressing customer needs
• Relevant certifications or experience in technical fields is advantageous
• Ability to work independently and remotely
• Bachelor's degree in a technical field such as Computer Science, Engineering, or a related field is preferred

• Provide first-line technical support to clients via email, chat, and phone, addressing inquiries related to software installation, configuration, and usage.
• Diagnose and resolve technical issues related to software performance, bugs, and user errors.
• Guide users through troubleshooting steps and provide clear, concise instructions for issue resolution.
• Escalate unresolved technical issues to senior support staff or development teams, providing detailed information for further investigation.
• Maintain accurate and comprehensive records of customer interactions, issues, and resolutions in the support ticketing system.
• Contribute to the knowledge base by creating and updating FAQs, troubleshooting guides, and user documentation.
• Monitor support channels and respond to customer inquiries promptly and professionally.
• Identify trends in customer issues and provide feedback to product development and quality assurance teams.
• Ensure a high level of customer satisfaction by delivering timely and effective support.
• Participate in team meetings and training sessions to enhance product knowledge and support skills.

• Proven experience in a technical support or customer service role, preferably within the software industry.
• Strong understanding of software applications and operating systems.
• Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
• Proficiency in using customer support software and ticketing systems.
• Ability to work independently and manage time effectively in a remote environment.
• Strong analytical and problem-solving abilities.
• Patience, empathy, and a customer-centric attitude.
• Familiarity with cloud-based software and web technologies is a plus.
• High school diploma or equivalent; a degree in Computer Science or a related field is an advantage.

• Provide comprehensive technical support to customers via email, phone, and chat regarding our software products.
• Diagnose and troubleshoot software issues, identifying root causes and implementing effective solutions.
• Guide users through product features, functionalities, and best practices.
• Escalate complex technical issues to higher-level support or development teams when necessary.
• Document customer interactions, technical issues, and resolutions accurately in the CRM system.
• Create and update knowledge base articles, FAQs, and troubleshooting guides to empower users and internal teams.
• Monitor support ticket queues and ensure timely resolution of customer inquiries within service level agreements (SLAs).
• Gather customer feedback and report on common issues and trends to inform product development and improvements.
• Proactively identify potential problems and recommend preventative solutions.
• Stay up-to-date with product updates, new features, and technical documentation.
• Collaborate effectively with sales, development, and product management teams.
• Contribute to a positive and supportive team environment.

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 3 years of experience in technical support, helpdesk, or a similar customer-facing technical role.
• Proven ability to troubleshoot and resolve software-related issues efficiently.
• Excellent understanding of operating systems (Windows, macOS) and common software applications.
• Strong knowledge of networking concepts (TCP/IP, DNS, DHCP) is a plus.
• Exceptional verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Proficiency with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
• A patient, empathetic, and customer-centric approach.
• Experience supporting SaaS products is highly desirable.
• Fluent in English and Bahasa Indonesia.

Deskripsi Pekerjaan

Piranusa membutuhkan MFG Technical Specialist yang memiliki peran strategis dalam menghubungkan sisi teknis dan sales di dunia Manufacturing yang berfokus pada solusi CAD/CAM/CAE. Peran ini membutuhkan kemampuan teknis yang kuat, komunikasi yang efektif, serta kemampuan untuk bekerja secara mobile dan mandiri. Posisi ini berperan dalam mendukung tim sales, memberikan presentasi, pelatihan, dan konsultasi teknis kepada pelanggan, serta melakukan riset pasar untuk memastikan solusi PIRANUSA sesuai dengan kebutuhan industri.

Tanggung Jawab Utama

1. Menjalin komunikasi serta memberikan konsultasi kepada calon pelanggan di sektor Manufacturing.
2. Menyampaikan presentasi produk CAD/CAM/CAE kepada pelanggan dan prospek dengan jelas dan percaya diri.
3. Memberikan technical support kepada pelanggan maupun calon pelanggan.
4. Menyelenggarakan sesi training dan workshop produk bagi pelanggan.
5. Melakukan riset mengenai kebutuhan pasar dan perkembangan tren industri Manufacturing, khususnya terkait CAD/CAM/CAE.
6. Melakukan analisis perbandingan serta benchmark produk kami dengan kompetitor di industri.
7. Berkolaborasi dengan tim sales dalam keseluruhan proses, mulai dari presales hingga post-sales.

Kualifikasi

1. Pendidikan minimal D3-S1 di bidang Teknik Manufaktur, Teknik Mesin, atau Teknik Industri.
2. Memiliki pengalaman kerja 3–5 tahun dalam penggunaan software CAD/CAM/CAE, khususnya Solidworks, Siemens NX, ZW3D, dan ZWCAD.
3. Memahami proses desain manufaktur, termasuk Mold Design, Assembly Design, Parametric Design, serta Digital Prototype.
4. Terampil dalam membuat simulasi pergerakan mesin CNC untuk kebutuhan CAM.
5. Memiliki kemampuan komunikasi lisan yang baik dengan pelanggan maupun tim internal.
6. Mampu berpikir kritis, cepat tanggap, serta handal dalam menyelesaikan masalah teknis.
7. Memiliki kemampuan persuasif untuk meyakinkan pelanggan terhadap produk yang ditawarkan.
8. Menunjukkan minat tinggi pada dunia engineering software dan inovasi manufaktur serta memahami proses industri Manufacturing secara umum.
9. Adaptif dalam bekerja baik di lingkungan kantor maupun lapangan.
10. Mampu berbahasa Inggris minimal pada level dasar/standar.
11. Memiliki karakter jujur, rajin, rendah hati, mudah diajak bekerjasama, serta siap bekerja secara mobile/melakukan kunjungan ke berbagai lokasi industri.

TRIPATRA is currently looking for a dedicated and skilled IT Technical Specialist to join our team on a project-based assignment.

Responsibilities:

Initial Setup & Infrastructure

• Provision user accounts through Citrix Portal
• Set up and configure endpoints (laptops, PCs, monitors)
• Install and configure required software and tools
• Integrate monitoring tools (e.g., Grafana)

User Support (Helpdesk/Service Desk)

• Handle daily support tickets (e.g., login issues, application errors, email problems)
• Perform password resets and access recovery
• Support onboarding and offboarding processes for Tripatra users
• Troubleshoot hardware, software, and network issues
• Assist in meeting setup and provide IT support

Application Support & Integration

• Configure access to Citrix applications
• Set up access to Joint Venture (JV) Timesheet applications

Monitoring

• Monitor network performance
• Track and manage Tripatra and JV IT assets

Coordination with Vendors / JV IT Partners

• Coordinate with printing vendors, owner, and other peripheral suppliers
• Escalate issues related to hardware, software, or network to vendors or JV partners

Requirements:

• Education: Bachelor's Degree (S1/D4) in Information Technology, Informatics Engineering, or Information Systems
• Experience: Minimum 2 years of experience in a similar IT technical support role
• Must be fluent in English
• Proven experience in IT technical support or a similar role
• Familiarity with Citrix, endpoint setup, and monitoring tools
• Strong troubleshooting skills across hardware, software, and networking
• Ability to work independently in a fast-paced environment

only shortlisted candidates will be contacted.

Be careful of any suspicious using name of PT Tripatra Engineer & Constructors and Tripatra does not request any payments for interview or any other point during the hiring process.

Should you have any doubts or concerns, please do not hesitate to contact us through email

At Elanco (NYSE: ELAN) – it all starts with animals
As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.
At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.
At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you'll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.
Making animals' lives better makes life better – join our team today
Your Role: Technical Consultant (Poultry)
As a Technical Consultant (Poultry), you will play a key role in planning, executing, and evaluating Sales Marketing Technical (SMT) initiatives to support poultry farm customers. In this role, you'll be responsible for advancing farm consultation programs, supporting sales and marketing strategies, and ensuring customer value through technical expertise and collaboration.

Your Responsibilities:

• Partner with sales and marketing to plan and execute farm consultation and EKS support for key customers.
• Evaluate the effectiveness of farm consultation tools and provide recommendations for improvement.
• Support sales and marketing in developing customer value strategies and executing sales plans.
• Serve as a subject matter expert in poultry, providing training to Elanco and distributor sales forces.
• Contribute technical expertise to product trials, promotional materials, and customer-facing programs.

What You Need to Succeed (minimum qualifications):

• Education: Bachelor's degree in Veterinary Science.
• Experience: Minimum 7 years in a commercial support role, poultry farm, or similar position within the animal health industry.
• Skills: Strong poultry technical knowledge and proven project management skills.

What will give you a competitive edge (preferred qualifications):

• Experience in sales within the animal health or poultry sector.
• Strong communication and training skills.
• Ability to analyze sales/technical data to drive business insights.
• Experience collaborating with cross-functional teams.
• High level of customer engagement and relationship-building skills.

Additional Information:

• Travel: Flexible to travel to different locations like West Java, Central Java etc
• Location: Jakarta, Indonesia

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status