234 Stakeholder Management jobs in Indonesia

The Project Manager with strong Stakeholder Management expertise to lead the end-to-end delivery of IT solution projects, ensuring that clients achieve maximum value and adoption of our services. This role requires a balance of project management discipline, technical understanding, and client relationship skills to deliver results and build long-term partnerships.
Responsible As Outlined Below
Project Management & Execution

• Develop and maintain detailed project plans, including scope, timelines, deliverables, and resource allocation.
• Track project progress, proactively identify and mitigate risks, and ensure on-time, on-budget delivery.
• Oversee and coordinate cross-functional teams, external vendors, and partners throughout the project lifecycle.
• Ensure scope control and prevent scope creep.
• Align product readiness and functionality with project scope.
• Validate customer expectations on workflows and functionalities against product capabilities.

Cross-Functional Collaboration

• Act as the primary liaison between business, technical, and design teams to ensure seamless communication and execution.
• Facilitate stakeholder meetings, gather and document requirements, and drive consensus on priorities.
• Provide clear and timely updates to leadership on project status, challenges, and proposed solutions.

Stakeholder Management

• Serve as the main point of contact for clients during project delivery, ensuring alignment with their goals and business objectives.
• Support client onboarding, user training, and change management to maximize adoption of solutions.
• Build trust-based relationships with key stakeholders to ensure satisfaction and identify opportunities for additional value.
• Gather feedback post-implementation to drive continuous improvement in both product and delivery processes

Education:
Bachelor's degree in IT, Computer Science, Business, or a related field.

Experience

• 3–5 years of experience in Project Management, ideally in SaaS, enterprise software, or system integration projects.
• Proven track record in customer-facing roles such as Customer Success
• Implementation, or Account Management.

Personality

• Strong sense of ownership and accountability.
• Logical thinker with structured planning capabilities.
• Proactive, detail-oriented, and collaborative team player.
• Firm yet empathetic in negotiations and decision-making.

Language:
Proficient in English (oral and written)

IT Literacy

• Microsoft office suite, Jira, Confluence, Trello, ClickUp, or similar platforms.
• Familiarity with Gen AI, SaaS, or digital transformation projects is a plus

Technical Skills & Competencies

• IT project planning and execution
• Client onboarding and training
• Stakeholder and vendor management
• Requirements gathering and documentation
• Risk management and problem resolution
• Familiarity with tools such as Jira, Confluence, Trello, Asana, or MS Project

Benefits

• Annual leave, medical and dental benefits
• Basic salary and attractive high commissions + performance incentive

Job Description

• Develop stakeholder engagement strategies and plans.
• Identify key stakeholders including government, NGOs, communities, suppliers, and customers.
• Facilitate communication and foster positive relationships.
• Manage stakeholder expectations and feedback.
• Coordinate stakeholder meetings, reports, and engagement activities.
• Monitor stakeholder issues and escalate as needed.

Job Requirements

• Minimum Bachelor's degree in Business, Public Relations, or related field.
• Minimun 7 years experience in stakeholder management or corporate affairs.
• Familiar with the industry's regulatory and social enviroment.
• Strong in interpersonal and communication skills.
• Able to manage multiple stakeholder relationships effectively.

Job Description

• Develop and maintain a close relationship with Shopee's key brands and sellers
• Construct high-level strategic business plans and identify new sources of growth by Identifying market gaps and opportunities
• Develop ideas and proposals to sellers and key brands through pitching and presentations
• Negotiate deals with key brands and sellers and curate SKUs for various campaigns, promotions, online marketing, and media as required
• Analyze brands' and sellers' progress, activities, sales performances, and category initiatives to drive transaction and revenue performance
• Manage pricing strategy, product assortment, and stock availability of Brands in the category
• Secure exclusive partnerships for key campaigns (eg : 9.9/11.11)
• Work closely with internal teams (eg: marketing, merchandising) to optimize the visibility and credibility of brands and sellers

Requirements

• Strong fluency in Mandarin (both verbal & written), preferably have HSK certification (min. score 4)
• Bachelor degree in any field, coupled with at least 1+ years of working experience
• Hands on experience in managing brands and key accounts; experience in e-commerce industry would be an added advantage
• Strong analytical skills
• Proficiency in Microsoft Excel is required
• Innovative problem-solving skills; able to dissect and identify problems and implement solutions accordingly
• Team player with an aptitude for work and the drive to constantly outperform your KPIs
• Proficient in English and Indonesian to communicate with our internal and external stakeholders

Job Description

• Plan and execute a marketing calendar to drive program awareness and participation.
• Created and managed content for omnichannel communication to support campaign objectives
• Execute tailored campaigns across platforms and manage Key Opinion Leaders (KOLs) to amplify reach.
• Build and nurture strategic partnerships to enhance program value and campaign impact.
• Analyze campaign metrics and provide data-driven insights for continuous improvement.
• Collaborate with internal teams and external partners for seamless campaign execution.
• Develop strategies to improve customer retention and loyalty through personalized communication.

Job Requirements

• 1 years of experience in marketing, CRM, or similar roles.
• Proven track record in creating and executing omni-channel campaigns.
• Strong analytical skills and proficiency in using data tools to measure performance.
• Experience in collaborating with Key Opinion Leaders (KOLs) and managing partnerships.
• Exceptional content creation and copywriting skills tailored for multi-platform use.
• Strong organizational, communication, and stakeholder management abilities.

Memastikan pembalasan chat Customer terbalas dengan baik.

Membantu melakukan review produk di dalam store.

Aktif dalam menyampaikan promo dan solusi komplain customer melalui chat online.

Merespon dengan cepat komplain online customer.

Menghendel segala proses chat online Customer yang berhubungan dengan pelayanan dan penjulan.

VKD Lifestyle Indonesia begins with a question: how many people around you wear glasses? More than 40% of people in Indonesia wear glasses, but have you ever heard of people talking about eyewear beyond its mere function? Unlike other fashion items, eyewear is often seen for its function only, without caring about why, how, and for whom they are made. In the end, this is what happens: people need eyewear, but only a few genuinely care about the eyewear they own.

At VKD Lifestyle Indonesia, we believe that eyewear goes beyond its functionality. It is a symbol of lifestyle and passion. Our spirit grows from fulfilling the need for eyewear that can capture the authenticity of the wearer. For us, eyewear is a partner that can bring us along to dig, chase, and finally find things that make us feel more alive each day. If you have the same concern as us, begin your journey with VKD Lifestyle Indonesia today.

Currently we are hiring Customer Relationship Management. Are you the one who fit with us?

Job Qualifications:

1. Bachelor Degree from any field (Communication field is preferred)
2. Familiar with Spreadsheets & Google Docs
3. Able to apply excel formulas
4. Detailed and agile person
5. Tight scheduled
6. Able to work in high-pressure
7. Available to join ASAP and WFO in Yogyakarta.

Job Descriptions:

1. Assist the promotion & blasting program
2. Input data to our Database
3. Handling customer's complains.

Kesempatan

Kami mencari kandidat berpengalaman untuk bergabung dengan tim Customer Relationship Management (CRM) kami di ANTARESTAR' di Bekasi, Jawa Barat. Sebagai Intern CRM, Anda akan berperan penting dalam memperkuat hubungan pelanggan kami dan mengembangkan strategi komunikasi yang efektif untuk meningkatkan kepuasan dan loyalitas pelanggan.

Tanggung Jawab

• Membantu dalam pengembangan dan implementasi strategi CRM untuk meningkatkan kepuasan, retensi, dan loyalitas pelanggan.
• Menganalisis dan mempelajari umpan balik pelanggan serta mengidentifikasi area perbaikan untuk layanan pelanggan.
• Berkoordinasi dengan tim penjualan dan pemasaran dalam merancang program promosi dan insentif yang menarik bagi pelanggan.
• Membantu dalam pengembangan konten dan kampanye komunikasi yang efektif untuk menjangkau pelanggan melalui berbagai saluran.
• Memberikan dukungan operasional harian dalam mengelola database dan sistem CRM kami.
• Membantu dalam mengumpulkan dan menganalisis data untuk menghasilkan laporan dan wawasan yang dapat ditindaklanjuti.

Persyaratan

• Kandidat dengan gelar diploma atau sarjana dalam bidang Manajemen, Pemasaran, Komunikasi, atau bidang terkait.
• Memiliki minat dan pemahaman yang kuat tentang Customer Relationship Management (CRM) dan layanan pelanggan.
• Kemampuan komunikasi interpersonal yang baik, baik secara lisan maupun tertulis.
• Memiliki keterampilan analitis yang kuat, dengan kemampuan untuk mengumpulkan, menganalisis, dan menginterpretasikan data.
• Mahir dalam menggunakan aplikasi Microsoft Office, terutama Excel, PowerPoint, dan Word.
• Bersemangat untuk belajar, fleksibel, dan mampu bekerja dalam tim.

Kesempatan Bergabung di HI 5 LOUNGE'

Kami sedang mencari seorang Customer Relationship Management yang bersemangat untuk bergabung dengan tim kami di HI 5 LOUNGE' yang berbasis di Malang, Jawa Timur. Dalam peran ini, Anda akan memainkan peran penting dalam membangun dan memelihara hubungan yang kuat dengan pelanggan kami, memastikan pengalaman pelanggan yang luar biasa, dan berkontribusi pada pertumbuhan bisnis kami.

Tanggung Jawab Utama

1. Mengelola dan mengoptimalkan strategi CRM kami, termasuk perencanaan, pelaksanaan, dan evaluasi kampanye pemasaran langsung dan inisiatif loyalitas pelanggan.
2. Menganalisis data pelanggan untuk memahami perilaku, preferensi, dan kebutuhan mereka, dan menggunakan wawasan ini untuk membuat pengalaman yang lebih personal dan relevan.
3. Bekerja dengan tim Pemasaran dan Operasional untuk mengembangkan dan mengimplementasikan inisiatif untuk meningkatkan kepuasan, retensi, dan loyalitas pelanggan.
4. Memantau dan melaporkan metrik kunci kinerja, mengidentifikasi tren, dan memberikan rekomendasi untuk peningkatan berkelanjutan.
5. Menjadi titik kontak utama bagi pelanggan kami, mengelola pertanyaan, keluhan, dan permintaan dengan cepat dan efektif.
6. Mendukung inisiatif komunikasi pelanggan, termasuk kampanye email, pengelolaan media sosial, dan konten digital.

Kualifikasi yang Dibutuhkan

1. Gelar Sarjana dalam Pemasaran, Manajemen, Komunikasi, atau bidang terkait.
2. Minimal 2 tahun pengalaman dalam peran Customer Relationship Management atau Pemasaran Langsung.
3. Pemahaman yang kuat tentang strategi CRM, analitik pelanggan, dan teknik pemasaran digital.
4. Kemampuan yang terbukti dalam membangun hubungan pelanggan yang kuat dan memberikan pengalaman yang luar biasa.
5. Keterampilan analitik yang kuat dan kemampuan untuk mengubah wawasan menjadi inisiatif yang berdampak.
6. Kreativitas, keterampilan komunikasi yang unggul, dan kemampuan untuk bekerja dengan tim lintas-fungsional.
7. Pengetahuan tentang industri perhotelan atau layanan makanan akan menjadi nilai tambah.

Mengapa Bergabung dengan HI 5 LOUNGE'?

1. Lingkungan kerja yang kolaboratif dan dinamis di mana Anda dapat berkembang secara profesional.
2. Paket kompensasi yang kompetitif dengan tunjangan menarik, dan program pengembangan karir.
3. Kesempatan untuk bekerja dengan tim yang berdedikasi dan berpengalaman di industri hiburan dan layanan makanan yang menarik.
4. Komitmen perusahaan terhadap pertumbuhan dan inovasi, memberikan peluang untuk memberikan dampak yang signifikan.

Jika Anda tertarik dengan peluang yang menantang ini dan ingin bergabung dengan tim kami di HI 5 LOUNGE', lamar sekarang

• Develop and implement data-driven CRM strategies to enhance customer retention and lifetime value.
• Manage customer segmentation, marketing automation, and personalized communications.
• Design and oversee customer loyalty programs and behavior-based promotional campaigns.
• Collaborate cross-functionally with Marketing, Operations, and IT teams for campaign execution across outlets.
• Analyze campaign performance and generate actionable insights for continuous improvement.
• Report CRM KPIs and strategic outcomes to senior management regularly.
• Partner with franchisees to ensure alignment and implementation of CRM initiatives on the ground.

• Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
• Minimum 3 years of experience in CRM, preferably within the F&B or franchise industry.
• Strong leadership skills with experience managing teams and projects.
• An analytical mindset with the ability to translate customer data into actionable strategies.
• Familiar with F&B operations, POS systems, and loyalty program software.
• Excellent communication skills in both English and Bahasa Indonesia.
• Comfortable working in a fast-paced environment with multiple concurrent initiatives.
• Bonus points for experience scaling CRM programs across multiple locations or franchise networks.