1,386 Stakeholder Relations jobs in Indonesia

About The Job
As our Stakeholder Relations Manager based at Sampangagung Brewery, you will be the
connector between Multi Bintang Indonesia and the communities, authorities, and organizations surrounding our operations
. Your role is to build trust, manage permits and licenses, and foster strong relationships with government officials, community leaders, religious figures, and media to safeguard our license to operate and ensure smooth brewery operations.

About Multi Bintang Indonesia
You might think that we're just one iconic brand, but we're actually so much more.

As the pioneer of the beer industry in Indonesia with a proud history of over than 90 years in the country, Multi Bintang Indonesia is synonymous with BINTANG, Indonesia's favorite and most iconic beer brand. As part of the HEINEKEN Company, Multi Bintang Indonesia also produces and markets the world's most valuable international premium beer brand, Heineken, as well as a portfolio of other beer brands, such as including Tiger Soju Flavoured Lager, BINTANG Pilsner, BINTANG Crystal, BINTANG Anggur Merah, BINTANG Arak Jeruk & Madu, and BINTANG 0.0.

We believe in making a positive impact and creating a real change in the world. Join us and let's
do something that matters

At Multi Bintang Indonesia, we offer a world of opportunities for your career development. Be part of something bigger than yourself, create real change in the world, and make positive impact through your careers

Job Purpose
The Stakeholder Relations Manager plays a vital role in
protecting our license to operate and ensuring operational continuity
at both Sampangagung and Tangerang Breweries. You will proactively manage regulatory requirements, anticipate and address issues, and engage with stakeholders to positively influence perceptions, decisions, and actions for mutual benefit. By doing so, you'll contribute to Multi Bintang's ambition to grow the business, strengthen our reputation, and create long-term positive impact in the communities where we operate.
#DoSomethingThatMatters
Main Responsibilities

• Lead brewery-level permit and license management (including land matters), ensuring compliance and no disruption to operations
• Anticipate, identify, and manage issues or risks that could affect operations (security, social, or environmental)
• Build and maintain strong, strategic relationships with key stakeholders, including local and provincial governments, NGOs, civil society groups, community leaders, religious figures, and media
• Collaborate with Brewery leadership and Corporate Affairs team to develop and deliver stakeholder engagement plans
• Record and track stakeholder engagement activities in the stakeholder database/logbook
• Support, monitor, and evaluate brewery-level sustainability and community impact programs.

Candidate Criteria

• Education: Bachelor's degree in Law, Public Relations, Social Sciences, or other relevant fields
• 5–7 years of experience in stakeholder relations, public affairs, NGO/community development, journalism, or a related field (manufacturing/FMCG exposure is an advantage)
• Strong track record in managing permits, licenses, and community/government relations
• Excellent communication and influencing skills, with the ability to engage stakeholders at all levels
• Proven experience in issue management, advocacy, and community engagement
• Fluent in Bahasa Indonesia and English, both written and spoken
• Strong local networks in East Java are an advantage
• Resilient, collaborative, and able to work under pressure with integrity and high ethical standards

Tools Provided: Laptop
Contract: Full-time
Why Join Us?
At Multi Bintang Indonesia, part of the HEINEKEN company, we don't just brew beer. We brew possibilities By joining us, you'll directly shape the relationship between one of Indonesia's most iconic companies and its surrounding communities. You'll have the opportunity to make an impact where it truly matters: building trust, creating shared value, and ensuring the sustainable success of our people and business.

Note:
Multi Bintang Indonesia embraces diversity and welcomes applications from all backgrounds We are committed to fostering a positive and inclusive recruitment process. If you require any assistance during your application or at any stage of the process, please let us know how we can support you by contacting us at

Disclaimer:

• At Multi Bintang Indonesia, your safety and trust are our top priorities. Please be aware of potential recruitment scams. We will never request any form of payment, whether for processing documents, travel arrangements, or any other part of the hiring process. If you ever feel unsure or want to verify the legitimacy of any communication, please reach out to us directly at This is our official email, and we only use addresses ending in
• We carefully review all applications and will contact candidates whose profiles best match the role. If this opportunity excites you, we encourage you to apply, even if you don't meet every single requirement. Your application will still be thoughtfully considered.
• By submitting your application, you acknowledge that Multi Bintang Indonesia may share your data with trusted third-party partners appointed for recruitment purposes. Your information will be handled with strict confidentiality and in accordance with applicable data protection laws. If you have any concerns or wish to withdraw your consent, please contact us

Job Description

• Develop and maintain a close relationship with Shopee's key brands and sellers
• Construct high-level strategic business plans and identify new sources of growth by Identifying market gaps and opportunities
• Develop ideas and proposals to sellers and key brands through pitching and presentations
• Negotiate deals with key brands and sellers and curate SKUs for various campaigns, promotions, online marketing, and media as required
• Analyze brands' and sellers' progress, activities, sales performances, and category initiatives to drive transaction and revenue performance
• Manage pricing strategy, product assortment, and stock availability of Brands in the category
• Secure exclusive partnerships for key campaigns (eg : 9.9/11.11)
• Work closely with internal teams (eg: marketing, merchandising) to optimize the visibility and credibility of brands and sellers

Requirements

• Strong fluency in Mandarin (both verbal & written), preferably have HSK certification (min. score 4)
• Bachelor degree in any field, coupled with at least 1+ years of working experience
• Hands on experience in managing brands and key accounts; experience in e-commerce industry would be an added advantage
• Strong analytical skills
• Proficiency in Microsoft Excel is required
• Innovative problem-solving skills; able to dissect and identify problems and implement solutions accordingly
• Team player with an aptitude for work and the drive to constantly outperform your KPIs
• Proficient in English and Indonesian to communicate with our internal and external stakeholders

Job Description

• Plan and execute a marketing calendar to drive program awareness and participation.
• Created and managed content for omnichannel communication to support campaign objectives
• Execute tailored campaigns across platforms and manage Key Opinion Leaders (KOLs) to amplify reach.
• Build and nurture strategic partnerships to enhance program value and campaign impact.
• Analyze campaign metrics and provide data-driven insights for continuous improvement.
• Collaborate with internal teams and external partners for seamless campaign execution.
• Develop strategies to improve customer retention and loyalty through personalized communication.

Job Requirements

• 1 years of experience in marketing, CRM, or similar roles.
• Proven track record in creating and executing omni-channel campaigns.
• Strong analytical skills and proficiency in using data tools to measure performance.
• Experience in collaborating with Key Opinion Leaders (KOLs) and managing partnerships.
• Exceptional content creation and copywriting skills tailored for multi-platform use.
• Strong organizational, communication, and stakeholder management abilities.

Memastikan pembalasan chat Customer terbalas dengan baik.

Membantu melakukan review produk di dalam store.

Aktif dalam menyampaikan promo dan solusi komplain customer melalui chat online.

Merespon dengan cepat komplain online customer.

Menghendel segala proses chat online Customer yang berhubungan dengan pelayanan dan penjulan.

VKD Lifestyle Indonesia begins with a question: how many people around you wear glasses? More than 40% of people in Indonesia wear glasses, but have you ever heard of people talking about eyewear beyond its mere function? Unlike other fashion items, eyewear is often seen for its function only, without caring about why, how, and for whom they are made. In the end, this is what happens: people need eyewear, but only a few genuinely care about the eyewear they own.

At VKD Lifestyle Indonesia, we believe that eyewear goes beyond its functionality. It is a symbol of lifestyle and passion. Our spirit grows from fulfilling the need for eyewear that can capture the authenticity of the wearer. For us, eyewear is a partner that can bring us along to dig, chase, and finally find things that make us feel more alive each day. If you have the same concern as us, begin your journey with VKD Lifestyle Indonesia today.

Currently we are hiring Customer Relationship Management. Are you the one who fit with us?

Job Qualifications:

1. Bachelor Degree from any field (Communication field is preferred)
2. Familiar with Spreadsheets & Google Docs
3. Able to apply excel formulas
4. Detailed and agile person
5. Tight scheduled
6. Able to work in high-pressure
7. Available to join ASAP and WFO in Yogyakarta.

Job Descriptions:

1. Assist the promotion & blasting program
2. Input data to our Database
3. Handling customer's complains.

Kesempatan

Kami mencari kandidat berpengalaman untuk bergabung dengan tim Customer Relationship Management (CRM) kami di ANTARESTAR' di Bekasi, Jawa Barat. Sebagai Intern CRM, Anda akan berperan penting dalam memperkuat hubungan pelanggan kami dan mengembangkan strategi komunikasi yang efektif untuk meningkatkan kepuasan dan loyalitas pelanggan.

Tanggung Jawab

• Membantu dalam pengembangan dan implementasi strategi CRM untuk meningkatkan kepuasan, retensi, dan loyalitas pelanggan.
• Menganalisis dan mempelajari umpan balik pelanggan serta mengidentifikasi area perbaikan untuk layanan pelanggan.
• Berkoordinasi dengan tim penjualan dan pemasaran dalam merancang program promosi dan insentif yang menarik bagi pelanggan.
• Membantu dalam pengembangan konten dan kampanye komunikasi yang efektif untuk menjangkau pelanggan melalui berbagai saluran.
• Memberikan dukungan operasional harian dalam mengelola database dan sistem CRM kami.
• Membantu dalam mengumpulkan dan menganalisis data untuk menghasilkan laporan dan wawasan yang dapat ditindaklanjuti.

Persyaratan

• Kandidat dengan gelar diploma atau sarjana dalam bidang Manajemen, Pemasaran, Komunikasi, atau bidang terkait.
• Memiliki minat dan pemahaman yang kuat tentang Customer Relationship Management (CRM) dan layanan pelanggan.
• Kemampuan komunikasi interpersonal yang baik, baik secara lisan maupun tertulis.
• Memiliki keterampilan analitis yang kuat, dengan kemampuan untuk mengumpulkan, menganalisis, dan menginterpretasikan data.
• Mahir dalam menggunakan aplikasi Microsoft Office, terutama Excel, PowerPoint, dan Word.
• Bersemangat untuk belajar, fleksibel, dan mampu bekerja dalam tim.

Kesempatan Bergabung di HI 5 LOUNGE'

Kami sedang mencari seorang Customer Relationship Management yang bersemangat untuk bergabung dengan tim kami di HI 5 LOUNGE' yang berbasis di Malang, Jawa Timur. Dalam peran ini, Anda akan memainkan peran penting dalam membangun dan memelihara hubungan yang kuat dengan pelanggan kami, memastikan pengalaman pelanggan yang luar biasa, dan berkontribusi pada pertumbuhan bisnis kami.

Tanggung Jawab Utama

1. Mengelola dan mengoptimalkan strategi CRM kami, termasuk perencanaan, pelaksanaan, dan evaluasi kampanye pemasaran langsung dan inisiatif loyalitas pelanggan.
2. Menganalisis data pelanggan untuk memahami perilaku, preferensi, dan kebutuhan mereka, dan menggunakan wawasan ini untuk membuat pengalaman yang lebih personal dan relevan.
3. Bekerja dengan tim Pemasaran dan Operasional untuk mengembangkan dan mengimplementasikan inisiatif untuk meningkatkan kepuasan, retensi, dan loyalitas pelanggan.
4. Memantau dan melaporkan metrik kunci kinerja, mengidentifikasi tren, dan memberikan rekomendasi untuk peningkatan berkelanjutan.
5. Menjadi titik kontak utama bagi pelanggan kami, mengelola pertanyaan, keluhan, dan permintaan dengan cepat dan efektif.
6. Mendukung inisiatif komunikasi pelanggan, termasuk kampanye email, pengelolaan media sosial, dan konten digital.

Kualifikasi yang Dibutuhkan

1. Gelar Sarjana dalam Pemasaran, Manajemen, Komunikasi, atau bidang terkait.
2. Minimal 2 tahun pengalaman dalam peran Customer Relationship Management atau Pemasaran Langsung.
3. Pemahaman yang kuat tentang strategi CRM, analitik pelanggan, dan teknik pemasaran digital.
4. Kemampuan yang terbukti dalam membangun hubungan pelanggan yang kuat dan memberikan pengalaman yang luar biasa.
5. Keterampilan analitik yang kuat dan kemampuan untuk mengubah wawasan menjadi inisiatif yang berdampak.
6. Kreativitas, keterampilan komunikasi yang unggul, dan kemampuan untuk bekerja dengan tim lintas-fungsional.
7. Pengetahuan tentang industri perhotelan atau layanan makanan akan menjadi nilai tambah.

Mengapa Bergabung dengan HI 5 LOUNGE'?

1. Lingkungan kerja yang kolaboratif dan dinamis di mana Anda dapat berkembang secara profesional.
2. Paket kompensasi yang kompetitif dengan tunjangan menarik, dan program pengembangan karir.
3. Kesempatan untuk bekerja dengan tim yang berdedikasi dan berpengalaman di industri hiburan dan layanan makanan yang menarik.
4. Komitmen perusahaan terhadap pertumbuhan dan inovasi, memberikan peluang untuk memberikan dampak yang signifikan.

Jika Anda tertarik dengan peluang yang menantang ini dan ingin bergabung dengan tim kami di HI 5 LOUNGE', lamar sekarang

• Develop and implement data-driven CRM strategies to enhance customer retention and lifetime value.
• Manage customer segmentation, marketing automation, and personalized communications.
• Design and oversee customer loyalty programs and behavior-based promotional campaigns.
• Collaborate cross-functionally with Marketing, Operations, and IT teams for campaign execution across outlets.
• Analyze campaign performance and generate actionable insights for continuous improvement.
• Report CRM KPIs and strategic outcomes to senior management regularly.
• Partner with franchisees to ensure alignment and implementation of CRM initiatives on the ground.

• Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
• Minimum 3 years of experience in CRM, preferably within the F&B or franchise industry.
• Strong leadership skills with experience managing teams and projects.
• An analytical mindset with the ability to translate customer data into actionable strategies.
• Familiar with F&B operations, POS systems, and loyalty program software.
• Excellent communication skills in both English and Bahasa Indonesia.
• Comfortable working in a fast-paced environment with multiple concurrent initiatives.
• Bonus points for experience scaling CRM programs across multiple locations or franchise networks.

Qualifications:

• At least 5+ years of experience in customer relationship / retention management (CRM) ,or relevant function such as growth marketing, customer experience or product.
• A strong background in CRM strategy development and implementation.
• Proficiency in CRM tools and analytics platforms, such as email marketing and CRM automation tools.
• Creative and cultural awareness to develop effective, localized CRM strategies.
• Excellent analytical skills with the ability to interpret and utilize complex data sets.
• Strong collaboration skills for effective teamwork across departments.
• A commitment to maintaining data accuracy and adhering to regulations.
• Innovative thinking to identify and implement new CRM opportunities.
• Familiar with System Omnichannel Mekari Contact and CRM.

Overall Responsibilities:

●    Oversee telemarketing operations to drive sales and customer engagement.

●    Implement and manage Customer Relationship Management (CRM) strategies.

●    Ensure effective communication with potential and existing customers through telemarketing initiatives.

Specific Duties:

1. Telemarketing Strategy:

●    Develop and implement telemarketing strategies aligned with sales goals.

●    Conduct market research to identify potential customer segments.

1. Outbound Calling:

●    Initiate outbound calls to prospective customers to promote products or services.

●    Provide information about product features, prices, and benefits.

1. Customer Relationship Management (CRM):

●    Implement and manage CRM systems to streamline customer interactions.

●    Ensure accurate and up-to-date customer information in the CRM database.

1. Lead Generation:

●    Generate leads through telemarketing efforts and qualify them for sales.

●    Collaborate with the sales team to transfer qualified leads.

1. Customer Retention:

●    Develop strategies for customer retention through telemarketing initiatives.

●    Gather customer feedback to enhance products and services.

1. Script Development:

●    Create effective telemarketing scripts for various products and services.

●    Train telemarketing staff on script implementation.

1. Performance Monitoring:

●    Monitor telemarketing staff performance and provide regular feedback.

●    Implement measures to improve conversion rates and customer satisfaction.

1. Sales Support:

●    Collaborate with the sales team to support sales efforts through telemarketing.

●    Provide necessary information to facilitate the sales process.

1. Data Analysis:

●    Analyze telemarketing data to identify trends and areas for improvement.

●    Generate reports on telemarketing performance.

1. Customer Communication:

●    Manage customer communication through telemarketing channels.

●    Address customer inquiries and concerns promptly.

1. CRM Training:

●    Train staff on the effective use of CRM tools and systems.

●    Ensure a smooth integration of telemarketing and CRM strategies.

1. Compliance:

●    Ensure telemarketing practices comply with relevant regulations.

●    Implement ethical telemarketing standards.