2,099 Support Consultant jobs in Indonesia

Core duties and responsibilities include the following (other duties may be assigned):

• Provide helpdesk services to our customers/project team.

• Manage and progress support emails, chat and calls.

• Document problems and activity and solution for each case.

• Communicate the status of issues to team and customers.

• Identify high priority issues and escalate to appropriate team members, including management.

• Investigate, test and develop solutions and workarounds to resolve issues/requests.

• Perform in-depth analysis of issues to determine causes and solutions.

• Gain an understanding of the underlying business, data and processes sufficient to provide expert advice.

• Participate in the delivery of changes within an agile development environment in collaboration with business analysts, developers, QA and team.

Skills & Experience Required:

• Candidate must possess at least a Bachelor's Degree from a reputable university, majoringin Computer Science/Information Technology, Business Management, or equivalent.

• 
Min 2–3 years of professional experience in Technical Support or Software Engineering using C#/.NET (Core & Framework), including production bug fixing.

• 
Proficiency in C# (DotNet Core and Framework).

• Strong understanding of HTML and JavaScript.

• Expertise in Object-Oriented Programming (OOP).

• Solid knowledge of SQL.

• Familiarity with GIT for version control.

• Has knowledge of and experience working with APIs (Application Programming Interfaces).

• Strong logical thinking and problem-solving skills.

• Fluent in English, both written and spoken.

Career Area:

Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary

In this role, you will support and drive achievement of the business plan by monitoring the business and generating recommendations that contribute to both the short-term and long-term initiatives of these plans for the Medium Tractor Products (MTP) for Asia Pacific.

What You Will Do

• Collaborate and consult with the Medium Tractor Products Product (MTP) Group and the Global Construction Infrastructure (GCI) Sales Team to maximize product offering and grow PINS in Asia Pacific.
• Develop MTP new prospects in key segments, establishing customer solutions, and enable new product introduction in the market.

What You Have

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Designs tailored solutions based on customer needs.
• Builds strong relationships through trust, communication, and continuous improvement.
• Guides others in creating customer-centric environments.
• Proactively anticipates and exceeds customer expectations.

Decision Making & Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

• Analyzes assumptions and past decisions to improve future outcomes.
• Evaluates options and predicts impacts.
• Supports others in data analysis and decision-making processes.

Effective Communication: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Tailors communication to the audience.
• Balances empathy and assertiveness.
• Uses persuasive techniques effectively.
• Maintains clarity and focus in discussions.

Negotiation: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.

• Strives for mutually beneficial outcomes.
• Uses active listening to uncover needs and interests.
• Clearly presents own position while respecting others.

Relationship Management : Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

• Sets clear expectations and reviews progress regularly.
• Educates support teams on priorities and fosters collaboration.

Business Development: Knowledge of business development tools, techniques and approaches; ability to explore and develop potential areas of business growth for the organization.

• Supports expansion into new markets.
• Implements incentive programs and explores growth opportunities.

Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.

• Communicates product/service value in customer terms.
• Suggests improvements to current value-selling practices.

Industry Knowledge : Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.

• Understands and discusses key products and services within the industry for Medium Tractor Products

Additional Information

• This position requires working onsite five days a week.
• Business travel - approximately %

How We Support You (Employee Benefits)

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, medical and insurance. (prorated based upon hire date).

Final Details

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of Indonesia which can be found through our employment website at

About Caterpillar

Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Posting Dates:

September 25, October 8, 2025

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

Not ready to apply? Join our Talent Community.

Responsibilities:

• Provide daily technical support to clients, including hardware, software, networking, and operational systems.
• Conduct regular onsite visits to client offices (around 2–4 times per week) for system maintenance and troubleshooting.
• Collaborate with internal teams and clients to resolve technical issues efficiently.
• Prepare technical reports and documentation of support activities.
• Deliver basic training to end-users when needed.
• Monitor and follow up on contracts related to IT services and software license renewals to ensure continuity and compliance.

Qualifications:

• Minimum D3/Bachelor's degree in Information Technology, Information Systems, or related fields.
• Fresh graduates or candidates with IT support experience are welcome to apply.
• Strong motivation to learn and grow in the IT consulting field.
• Good analytical and critical thinking skills.
• Professional attitude, good manners, and strong work ethics.
• Physically and mentally healthy, with the ability to maintain personal well-being.
• Solid understanding of basic hardware and network troubleshooting.
• Strong communication and interpersonal skills; able to work independently and in a team.
• Willingness to travel to client sites.
• Able to speak in English and communicate effectively with clients, including foreign stakeholders (mandatory).
• Passion for Japanese culture or interest in otaku culture will be considered a plus.
• Strong passion for keeping up with technology trends, especially within the Microsoft ecosystem.
• Ability to adapt to and embrace the dynamic nature of the IT and consulting industry.
• Ability to speak Japanese will be considered an advantage.

Benefits:

• Work in a professional environment with clients from various industries.
• Opportunities to learn and grow in corporate IT systems and infrastructure.
• Career development potential as a professional IT consultant.

Responsibilities
:

• Provide daily technical support to clients, including hardware, software, networking, and operational systems.
• Conduct regular onsite visits to client offices (around 2–4 times per week) for system maintenance and troubleshooting.
• Collaborate with internal teams and clients to resolve technical issues efficiently.
• Prepare technical reports and documentation of support activities.
• Deliver basic training to end-users when needed.
• Monitor and follow up on contracts related to IT services and software license renewals to ensure continuity and compliance.

Qualifications
:

• Minimum D3/Bachelor's degree in Information Technology, Information Systems, or related fields.
• Fresh graduates or candidates with IT support experience are welcome to apply.
• Strong motivation to learn and grow in the IT consulting field.
• Good analytical and critical thinking skills.
• Professional attitude, good manners, and strong work ethics.
• Physically and mentally healthy, with the ability to maintain personal well-being.
• Solid understanding of basic hardware and network troubleshooting.
• Strong communication and interpersonal skills; able to work independently and in a team.
• Willingness to travel to client sites.
• Able to speak in English and communicate effectively with clients, including foreign stakeholders (mandatory).
• Passion for Japanese culture or interest in otaku culture will be considered a plus.
• Strong passion for keeping up with technology trends, especially within the Microsoft ecosystem.
• Ability to adapt to and embrace the dynamic nature of the IT and consulting industry.
• Ability to speak Japanese will be considered an advantage.

Benefits
:

• Work in a professional environment with clients from various industries.
• Opportunities to learn and grow in corporate IT systems and infrastructure.
• Career development potential as a professional IT consultant.

Career Area
Sales

Job Description
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary
In this role, you will support and drive achievement of the business plan by monitoring the business and generating recommendations that contribute to both the short-term and long-term initiatives of these plans for the Medium Tractor Products (MTP) for Asia Pacific.

What You Will Do

• Collaborate and consult with the Medium Tractor Products Product (MTP) Group and the Global Construction Infrastructure (GCI) Sales Team to maximize product offering and grow PINS in Asia Pacific.
• Develop MTP new prospects in key segments, establishing customer solutions, and enable new product introduction in the market.

What You Have
Customer Focus:
Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Designs tailored solutions based on customer needs.
• Builds strong relationships through trust, communication, and continuous improvement.
• Guides others in creating customer-centric environments.
• Proactively anticipates and exceeds customer expectations.

Decision Making & Critical Thinking:
Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

• Analyzes assumptions and past decisions to improve future outcomes.
• Evaluates options and predicts impacts.
• Supports others in data analysis and decision-making processes.

Effective Communication:
Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Tailors communication to the audience.
• Balances empathy and assertiveness.
• Uses persuasive techniques effectively.
• Maintains clarity and focus in discussions.

Negotiation:
Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.

• Strives for mutually beneficial outcomes.
• Uses active listening to uncover needs and interests.
• Clearly presents own position while respecting others.

Relationship Management :
Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

• Sets clear expectations and reviews progress regularly.
• Educates support teams on priorities and fosters collaboration.

Business Development:
Knowledge of business development tools, techniques and approaches; ability to explore and develop potential areas of business growth for the organization.

• Supports expansion into new markets.
• Implements incentive programs and explores growth opportunities.

Value Selling:
Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.

• Communicates product/service value in customer terms.
• Suggests improvements to current value-selling practices.

Industry Knowledge :
Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.

• Understands and discusses key products and services within the industry for Medium Tractor Products

Additional Information

• This position requires working onsite five days a week.
• Business travel - approximately %

How We Support You (Employee Benefits)
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, medical and insurance. (prorated based upon hire date).

Final Details
Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of Indonesia which can be found through our employment website at

About Caterpillar
Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Posting Dates
September 25, October 8, 2025

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

Not ready to apply? Join our Talent Community.

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What you will do:

• Provide exceptional customer support via chats and emails
• Stay familiar with the company's trading platform and general market conditions
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers' sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client's products and services
• Communicate with developers and other departments of various IT companies

What you need to succeed in this role:

• Native Japanese and English B2 communication skills
• At least 6 months of experience in live chat support
• Personal or professional experience in crypto
• Proof validation skills or payment/banking knowledge
• Strong analytical skills / logical thinking skills / problem-solving skills
• Able to work in a high-intensity working environment and put full commitment
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

• Experience with CRM systems
• Financial background

Benefits and Perks:

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills

Visit our website:

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice .

Meet Unit4. With over 40 years of heritage, we're an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations.

With our innovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work.

At the heart of what we do lies a simple yet profound purpose:
Improve how people work by focusing on what truly matters.
— A powerful statement that enables different priorities for different people.

We're shaping
how work should feel
, and we empower our people by providing them with the right tools to achieve the autonomy they need - it's what makes us unique.

Job Description

Job Description

To provide a professional, efficient and effective support service to Unit4 customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base.

Key Tasks and Responsibilities:

• To investigate, document and resolve the application problems passed to the Customer Support team via Unit4's case logging system.
• To progress each issue through to conclusion, liaising with colleagues and other departments, as appropriate.
• To process all support cases adhering to Service Level Guidelines.
• Handle customer escalations, take ownership of complicated issues, and communicate these accordingly.
• To investigate, document and present to the Customer Services Team Leader process improvements that enhance the customer experience.
• To identify opportunities for service improvement or chargeable activities and to raise these via the appropriate channels.
• To train and mentor less experienced members of the team around product knowledge, skills and processes.
• Be pro-active in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigation.
• Actively contribute to and participate in knowledge sharing activities.
• It will be an added advantage if you have experience managing clock-in devices

Qualifications

We're looking for people with the right attitude and the desire to learn and grow. We want great people who want to be part of great teams. Both graduates and experienced professionals are welcome to apply.

• Strong communication skills and
  fluent in English
  (verbal and written).
• Willing to work
  hybrid
  in South Jakarta (Wednesday and Friday)
• Application support experience with some form of ERP or enterprise business applications such as Deskera, Epicor, IFS, Infor, IQMS, Microsoft Dynamics, Oracle, SAP, Syspro, Unit4 Agresso, Workday, or other integrated ERP or business application.
• Common knowledge of Microsoft technologies, workplace processes and IT infrastructure.
• Previous experience of working in a Customer Service environment is an advantage.
• Exceptional Customer-facing skills, understand and be able to implement the concept of exceptional Customer Service.
• Exhibits good analytical and problem-solving abilities.
• Ability to manage your own time to prioritise workload and meet deadlines.
• Friendly and professional manner with an enthusiastic positive approach to tasks
• Able to use initiative and work alone, and as part of a team.
• Strong Team Player.
• Intermediate knowledge of SQL.

Nice to Have

• ITIL knowledge.
• ITSM ServiceNow
• Previous experience of working within Corporate IT.
• Familiarity with
  financial and logistics modules
  in ERP or business applications.

Additional Information

Who we are

We are a people-first community that nurtures all the areas that surround your working experience. With us, you'll be surrounded by a high-performance team that supports your authentic self and celebrates your uniqueness.

We believe that 'How work should feel' is an evolving statement. Work goes beyond tasks and everyday responsibilities it's about feeling valued, empowered, promoted, impactful, seen, and appreciated.

We are reimagining how work makes people feel.

What we offer

• a culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact
• balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits
• growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best work
• talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry
• a commitment to sustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme
• a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all.

Our commitment to equity

Unit4 is committed to ensuring equal opportunity for everyone. We make our hiring decisions solely based on skills, qualifications, and our current business needs. We know that diversity brings fresh perspectives, ideas, and solutions to our company. This is the essence of our culture. We also welcome and encourage people who are pregnant and/or parents-to-be to apply. If you would like to know more about our commitment to diversity, visit our blogs:

• Our focus to DEI remains central to who we are
• Inclusive hiring at Unit4: Building equal opportunities for all

Background check :

This role may require security clearance required for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. No worries – we'll handle it according to local privacy laws and keep your information safe. Questions? Feel free to reach out

Company Description

Meet Unit4. With over 40 years of heritage, we're an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations.

With our innovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work.

At the heart of what we do lies a simple yet profound purpose: Improve how people work by focusing on what truly matters. — A powerful statement that enables different priorities for different people.

We're shaping how work should feel, and we empower our people by providing them with the right tools to achieve the autonomy they need - it's what makes us unique.

Job Description

Job Description

To provide a professional, efficient and effective support service to Unit4 customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base.

Key Tasks and Responsibilities:

• To investigate, document and resolve the application problems passed to the Customer Support team via Unit4's case logging system.
• To progress each issue through to conclusion, liaising with colleagues and other departments, as appropriate.
• To process all support cases adhering to Service Level Guidelines.
• Handle customer escalations, take ownership of complicated issues, and communicate these accordingly.
• To investigate, document and present to the Customer Services Team Leader process improvements that enhance the customer experience.
• To identify opportunities for service improvement or chargeable activities and to raise these via the appropriate channels.
• To train and mentor less experienced members of the team around product knowledge, skills and processes.
• Be pro-active in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigation.
• Actively contribute to and participate in knowledge sharing activities.
• It will be an added advantage if you have experience managing clock-in devices

Qualifications

We're looking for people with the right attitude and the desire to learn and grow. We want great people who want to be part of great teams. Both graduates and experienced professionals are welcome to apply.

• Strong communication skills and fluent in English (verbal and written).
• Willing to work hybrid in South Jakarta (Wednesday and Friday)
• Application support experience with some form of ERP or enterprise business applications such as Deskera, Epicor, IFS, Infor, IQMS, Microsoft Dynamics, Oracle, SAP, Syspro, Unit4 Agresso, Workday, or other integrated ERP or business application.
• Common knowledge of Microsoft technologies, workplace processes and IT infrastructure.
• Previous experience of working in a Customer Service environment is an advantage.
• Exceptional Customer-facing skills, understand and be able to implement the concept of exceptional Customer Service.
• Exhibits good analytical and problem-solving abilities.
• Ability to manage your own time to prioritise workload and meet deadlines.
• Friendly and professional manner with an enthusiastic positive approach to tasks
• Able to use initiative and work alone, and as part of a team.
• Strong Team Player.
• Intermediate knowledge of SQL.

Nice to Have

• ITIL knowledge.
• ITSM ServiceNow
• Previous experience of working within Corporate IT.
• Familiarity with financial and logistics modules in ERP or business applications.

Additional Information

Who we are

We are a people-first community that nurtures all the areas that surround your working experience. With us, you'll be surrounded by a high-performance team that supports your authentic self and celebrates your uniqueness.

We believe that 'How work should feel' is an evolving statement. Work goes beyond tasks and everyday responsibilities it's about feeling valued, empowered, promoted, impactful, seen, and appreciated.

We are reimagining how work makes people feel.

What we offer

• a culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact
• balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits
• growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best work
• talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry
• a commitment to sustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme
• a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all.

Our commitment to equity

Unit4 is committed to ensuring equal opportunity for everyone. We make our hiring decisions solely based on skills, qualifications, and our current business needs. We know that diversity brings fresh perspectives, ideas, and solutions to our company. This is the essence of our culture. We also welcome and encourage people who are pregnant and/or parents-to-be to apply. If you would like to know more about our commitment to diversity, visit our blogs:

• Our focus to DEI remains central to who we are
• Inclusive hiring at Unit4: Building equal opportunities for all

Background check :

This role may require security clearance required for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. No worries – we'll handle it according to local privacy laws and keep your information safe. Questions? Feel free to reach out

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What you will do:

• Provide exceptional customer support via chats and emails
• Stay familiar with the company's trading platform and general market conditions
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers' sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client's products and services
• Communicate with developers and other departments of various IT companies

What you need to succeed in this role:

• Native Japanese and English B2 communication skills
• At least 6 months of experience in live chat support
• Personal or professional experience in crypto
• Proof validation skills or payment/banking knowledge
• Strong analytical skills / logical thinking skills / problem-solving skills
• Able to work in a high-intensity working environment and put full commitment
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

• Experience with CRM systems
• Financial background

Benefits and Perks:

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills

Visit our website:

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice .