3,957 Support Coordinator jobs in Indonesia

Responsibilities:

• Assist and support all Account Managers in daily sales operations.
• Create, prepare, and manage sales proposals and presentations.
• Conduct engaging training sessions for teachers on LearningRoom platforms.
• Collect, manage, and analyze sales data; conduct market research to support strategy and expansion.
• Conduct research and planning for new area expansion initiatives.

Qualifications:

• Bachelor's degree in Business, Communication, Education, or a related field.
• 2–3 years of experience in sales support, customer success, or a related role.
• Strong communication and
  public speaking skills
  for training and presentations.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word) and/or Google Workspace.
• Detail-oriented with excellent organizational and administrative abilities.
• Strong interpersonal skills to engage with teachers, schools, and stakeholders.
• Ability to work independently and thrive in a fast-paced environment.
• Strong English proficiency (written and spoken).

Hi, our client (Multinational Online Transportation Company) are looking for Engagement Support Coordinator

Work Loc:
Denpasar

Salary:
UMK Denpasar

Duration:
12 months, possible to extend

About the Team

As an Engagement Support Coordinator, you will play a key role in acquiring and engaging new and existing drivers in the Bali city team. You will contribute to building strong relationships with our driver-partners while supporting Company's growth in Eastern Indonesia.

About the Assignment

This role offers the opportunity to start and grow your career with Us in Eastern Indonesia, working in a dynamic and fast-paced environment.

Core Objectives

1. Drive engagement initiatives with drivers.
2. Lead driver recruitment activities.
3. Manage projects effectively to support business goals.

Essential Experience / Criteria

1. Bachelor's degree (fresh graduates are welcome to apply).
2. 1–2 years of working experience preferred.
3. Strong teamwork orientation.

Desirable Experience / Criteria

1. A collaborative team player with a positive attitude.
2. Proactive, creative, and solution-oriented.
3. Ability to work well under pressure and meet deadlines.

Job Requirements:

• Minimum Bachelor's degree (S1) from a university in an IT-related major: Computer Engineering, Information Management, Information Systems, Computer Systems, Information Technology; or at least 5 years of experience in the IT field
• Minimum GPA of 2.75 (on a 4.0 scale)
• Understand the SDLC concept (Waterfall and/or Agile)
• Possess an IT-related certification
• Strong and detail-oriented analytical skills
• Understanding one or more programming languages is a plus
• Good knowledge of databases (experience with databases is an added value)
• Experience in leading a team (especially in IT)
• Experience in application development and/or IT operations teams for at least 3 years
• Familiar with operating systems such as Windows, Linux, and their supporting software
• Skilled in IT troubleshooting, both hardware and software
• Knowledge of data backup procedures, system security, and disaster recovery
• Experience in using and configuring software (applications and OS)
• Able to compile team work reports and provide recommendations for team improvement
• Effective and quick problem-solver under pressure
• Experienced in creating SOPs (Standard Operating Procedures) and documenting workflows to ensure operational continuity
• Able to plan and carry out preventive maintenance regularly without being directed

Responsibilities:

• Coordinate, conduct health checks and analyze existing databases; recommend improvement steps based on incidents, including problems found during operations
• Implement improvements to enhance application and database operational processes
• Support Disaster Recovery Planning (DRP) testing for applications
• Provide support to meet internal and external audit data needs
• Support promotion, change, and enhancement activities in the Change Management unit
• Support application testing in the Production environment when there are changes or enhancements
• Proactively provide efficient and optimal database management solutions
• Diagnose and resolve application issues with effective solutions
• Conduct preventive maintenance
• Proactively trace and communicate alerts or incidents related to applications, both internally and externally
• Perform routine maintenance and checks, including: Reporting findings of potential system malfunctions and Tuning performance if storage and database show performance degradation trends
• Perform corrective maintenance/problem management
• Carry out repair activities when database disruptions occur

PT Sandimas Intimitra was founded in 1985 in Jakarta. We produce movable partitions and window blinds (interior, exterior, and skylight) for offices, hotels, banks, universities, schools, and homes. Our professional services include delivery, installation, and after-sales service throughout Indonesia.

Responsibilities:

• Support technical and operational planning for interior installation projects, including scheduling and resource coordination.

• Ensure the accuracy of order specifications, working drawings, and installed items.

• Coordinate effectively with internal teams, vendors, and clients to ensure timely project execution and quality standards.

• Monitor project progress regularly, prepare progress reports, and maintain complete project documentation.

• Ensure work complies with working drawings, technical specifications, and applicable quality standards.

• Assist with logistics arrangements, field team scheduling, and other administrative needs related to the project.

• Support the project evaluation and completion process and ensure smooth handover.

Qualifications:

• Minimum Diploma (D3) or Bachelor's (S1) in Civil Engineering, Architecture, or a related field.

• Minimum 2 years of experience in Project Support, Project Admin, or Project Coordinator positions, preferably with interior vendors, contractors, or interior projects.

• Able to read and understand technical drawings and interior work specifications.

• Accustomed to handling multiple projects simultaneously and able to establish good communication with various parties.

• Responsible, meticulous, and highly committed to quality and timely project completion.

• Possess a positive, proactive, and results-oriented attitude, and able to work under pressure.

• Willing to be placed in Bekasi or Bali and undertake business travel if necessary.

• Assess client needs and provide appropriate support and referrals.
• Maintain and update a directory of community resources and services.
• Build and maintain strong relationships with community organizations and stakeholders.
• Develop and implement outreach programs to raise awareness of available services.
• Advocate for clients to ensure access to necessary support and resources.
• Provide case management and follow-up support to individuals.
• Organize and facilitate community workshops and events.
• Document client interactions and service delivery in a timely manner.
• Stay informed about current social issues and relevant policies.

• Bachelor's degree in Social Work, Sociology, Psychology, or a related field.
• Previous experience in community support, social services, or case management.
• Knowledge of local community resources and social support systems.
• Excellent interpersonal, communication, and active listening skills.
• Strong organizational and time management abilities.
• Proficiency in case management software and remote collaboration tools.
• Empathy, patience, and a genuine commitment to helping others.
• Ability to work autonomously and as part of a remote team.
• Fluency in Indonesian and English is an advantage.

• Coordinate and facilitate access to a range of community support services, including health, education, and social welfare programs.
• Conduct needs assessments for individuals and families to identify appropriate support pathways.
• Develop and maintain strong working relationships with local community organizations, government agencies, and service providers.
• Organize and facilitate community outreach events and workshops to raise awareness about available resources.
• Provide direct support and guidance to community members, helping them navigate complex systems and access necessary assistance.
• Manage caseloads, track client progress, and maintain accurate records of interactions and outcomes.
• Advocate for the needs of community members, representing their interests to relevant stakeholders.
• Assist in the development and implementation of new community programs and initiatives.
• Collect feedback from community members to improve service delivery.
• Collaborate with team members to ensure a cohesive and effective approach to community support.
• Contribute to creating a safe, inclusive, and supportive environment for all community members.

• Bachelor's degree in Social Work, Psychology, Sociology, Community Development, or a related field.
• Minimum of 3 years of experience in community outreach, social services, or a related role.
• Strong understanding of social support systems and resources available in the Riau Islands region.
• Excellent communication, active listening, and empathetic interpersonal skills.
• Proven ability to build rapport and trust with diverse populations.
• Experience in case management and record-keeping.
• Organizational skills with the ability to manage multiple tasks and priorities.
• Proficiency in Microsoft Office Suite.
• Ability to work effectively both independently and as part of a collaborative team.
• Experience in a hybrid work environment, balancing field-based activities with office tasks.
• Passion for social justice and community empowerment.

• Provide direct support and case management services to community members.
• Assess individual needs and develop tailored support plans.
• Connect individuals with appropriate community resources, social services, and healthcare providers.
• Advocate for clients to ensure they receive necessary assistance and access to services.
• Maintain accurate and confidential client records and documentation.
• Coordinate and facilitate community outreach programs and events.
• Build and maintain strong relationships with local government agencies, non-profit organizations, and community leaders.
• Assist in the recruitment and training of volunteers.
• Monitor client progress and outcomes, making adjustments to support plans as needed.
• Stay informed about relevant social policies, programs, and available community resources.

• Bachelor's degree in Social Work, Psychology, Sociology, Public Health, or a related field.
• Minimum of 3 years of experience in social services, community outreach, or case management.
• Strong knowledge of community resources and social welfare systems.
• Excellent interpersonal, communication, and active listening skills.
• Empathy, patience, and a genuine commitment to serving diverse populations.
• Proficiency in basic computer skills and record-keeping.
• Ability to work independently and as part of a team.
• Experience with crisis intervention and de-escalation techniques is a plus.

• Coordinate and facilitate access to community support services for clients.
• Conduct initial assessments to understand client needs and connect them with appropriate resources.
• Provide emotional support and guidance to individuals facing challenges.
• Liaise between clients, families, and external service providers (e.g., healthcare, social services, educational institutions).
• Maintain accurate and confidential client records and case notes.
• Develop and implement individualized support plans in collaboration with clients.
• Organize and promote community outreach programs and events.
• Monitor client progress and follow up to ensure their needs are being met.
• Identify gaps in service provision and advocate for improved community resources.
• Stay informed about local community resources and support networks.
• Assist in training volunteers or interns involved in community support initiatives.
• Respond to inquiries and provide information about available services.

• Bachelor's degree in Social Work, Psychology, Sociology, Community Development, or a related field.
• Previous experience in social work, counseling, community outreach, or a similar support role.
• Excellent communication, active listening, and interpersonal skills.
• Strong empathy, patience, and a genuine desire to help others.
• Ability to work independently and manage time effectively in a remote setting.
• Proficiency in using online communication and case management tools.
• Strong organizational skills and attention to detail in record-keeping.
• Knowledge of local community resources and social support systems is advantageous.
• Ability to handle sensitive information with confidentiality and discretion.
• Commitment to promoting inclusivity and equitable access to services.

• Assess client needs and develop individualized support plans.
• Provide direct support and guidance to clients navigating social services, healthcare, and other essential systems.
• Connect clients with appropriate community resources, such as housing assistance, employment services, and health programs.
• Conduct home visits and follow-ups to ensure client well-being and progress.
• Maintain accurate and confidential client records and documentation.
• Advocate on behalf of clients to ensure their rights and needs are met.
• Organize and facilitate community outreach programs and support groups.
• Collaborate with social workers, healthcare professionals, and other service providers.
• Respond to client inquiries and provide information on available services.
• Monitor client progress and adjust support plans as needed.
• Organize community events and workshops aimed at social empowerment and well-being.
• Manage referrals and coordinate services between different agencies.
• Ensure compliance with ethical standards and professional practice guidelines.
• Stay informed about local resources and changes in social policies.
• Provide crisis intervention and support when necessary.

• Proven experience in social work, community outreach, case management, or a related field.
• Strong understanding of social welfare systems and community resources.
• Excellent interpersonal, communication, and active listening skills.
• Demonstrated ability to empathize with and support diverse client populations.
• Proficiency in maintaining confidential records and documentation.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Knowledge of local community services and support networks is essential.
• Bachelor’s degree in Social Work, Sociology, Psychology, or a related field is preferred.
• Experience in advocacy and case management.
• Willingness to travel within the community.