3,490 Support Manager jobs in Indonesia

Responsibilities :

• Knowing about "high tension current" concept (mandatory) and infrastructure IT (added advantage)
• People leadership, have clear communication and direction to subordinate
• Provide training products to related person/Dept
• Solving technical issues faced by customers
• Make a project plan including wiring, panels, etc
• Understand K3 role system and the implementation

Qualification :

• Candidate must possess at least Bachelor's Degree in Engineering (Electrical/Electronic) or equivalent.
• Minimum of 5 years experience in the role and experience in managing and grow a team.
• Have experience about Uninterruptible Power Supply (UPS)
• Technically independent with good initiative
• Strong analytical and problem-solving skills with an out of box approach in providing solutions
• Fluent in English both written and spoken Willing to travel for work

Responsibilities :

• Knowing about "high tension current" concept (mandatory) and infrastructure IT (added advantage)
• People leadership, have clear communication and direction to subordinate
• Provide training products to related person/Dept
• Solving technical issues faced by customers
• Make a project plan including wiring, panels, etc
• Understand K3 role system and the implementation

Qualification :

• Candidate must possess at least Bachelor's Degree in Engineering (Electrical/Electronic) or equivalent.
• Minimum of 5 years experience in the role and experience in managing and grow a team.
• Have experience about Uninterruptible Power Supply (UPS)
• Technically independent with good initiative
• Strong analytical and problem-solving skills with an out of box approach in providing solutions
• Fluent in English both written and spoken Willing to travel for work

Specific Requirements

1. S1 Communication Technology University is preferred
2. 1 or 2 years experienced in the IT Helpdesk/Support field
3. Able to collaborate and work in a team
4. Able to manage and arrange several priorities
5. Good analytical, verbal, and written communication skills
6. Basic knowledge of computer software and hardware
7. Knowledge of making IT reports

Job Descriptions

1. Provide daily technical support to users and ensure the smooth running of requests and reporting of IT problems from users.
2. Able to troubleshoot employees' working device (Laptop) problems.
3. Help solve problems from requests and problems reported.
4. Prepare daily and monthly reports related to helpdesk & support tickets.
5. Assist to provide evidence for audit requests.
6. Escalate to related internal IT team for requests/problem tickets.
7. Become an active and proactive IT helpdesk and support for work units that become Business Partners.
8. Complete all other forms of assignments given by the Head IT Operation Support relating to the implementation of the Bank's Operational IT Function.

Kualifikasi :

• Pendidikan min D3/S1 Teknik Komputer/Teknik Informatika/Teknik Telekomunikasi
• Menguasai TCP/IP dan Jaringan
• Menguasai Operating System Mikrotik
• Bersedia bekerja dalam shift dan hari libur/weekend
• Menguasai Bahasa Inggris lebih disukai
• Penempatan di Semarang

Tanggung Jawab :

Memastikan penanganan komplain dari pelanggan terkait gangguan jaringan internet tertangani dengan baik sesuai dengan waktu yang ditentukan.

NEXA adalah perusahaan berkembang yang bergerak di bidang teknologi informasi di Kota Semarang. Sebagai
One Stop Solution ICT Service Provider
, NEXA menyediakan beragam layanan komprehensif untuk mendukung transformasi digital bisnis di Indonesia dengan teknologi generasi terbaru.

Produk dan solusi kami meliputi Nexa Tel, Nexa Apps, Nexa Data, Nexa Digital, dan Nexa Solution yang dirancang untuk membantu klien meningkatkan efisiensi, daya saing, dan kesiapan teknologi secara menyeluruh.

Mengapa Bergabung dengan NEXA?

• Budaya kerja kolaboratif yang mengutamakan komunikasi dan saling mendukung.
• Fokus pada pencapaian hasil terbaik dengan profesionalisme tinggi.
• Lingkungan kerja yang positif, inspiratif, dan terbuka terhadap ide baru.
• Kesempatan belajar dan pengembangan diri secara berkelanjutan.

Untuk info lebih lanjut,dapat kunjungi website kami

Kualifikasi :

• Fresh Graduate from S1 from Information Technology, Information System or other relevant major education
• Basic understanding of computer systems, mobile devices, and other tech products.
• Familiarity with Microsoft Windows and Office 365 environments.
• Strong problem-solving and analytical skills.

Job Desk :

• Provide first-level technical support via phone, email, and chat.
• Troubleshoot and resolve IT issues related to hardware, software, and network connectivity.
• Assist with user account management (e.g., creation, password resets, access permissions).
• Install, and maintain desktop applications and operating systems (Windows/macOS).
• Document and track user requests and solutions in our ticketing system.
• Escalate complex issues to senior IT team members with detailed notes.
• Assist in setting up workstations for new employees.

Work Hours: United States Eastern Time (9 AM - 6 PM EST)

Salary Range: 12-20 million IDR per month

About BitByBit (BBB):

BitByBit is a dynamic Managed Service Provider (MSP) committed to helping small to medium-sized businesses untangle their technical challenges. We're seeking a skilled and dedicated Help Desk Engineer based in Indonesia who can provide outstanding technical support and customer service to our US-based clients. This role offers opportunities for growth and skill enhancement in a fast-paced, technology-driven environment.

Responsibilities

• Deliver exceptional customer service to end users via phone and email.

• Manage and update support tickets in the proprietary ticketing system, ensuring transparency and resolution from inception to closure.

• Provide remote desktop support and troubleshooting for Windows, Mac computers, and Android/iOS mobile devices.

• Utilize remote access tools (e.g., Kaseya VSA, Splashtop, LogMeIn Central) for effective problem-solving.

• Monitor, diagnose, and troubleshoot network and server issues.

• Deploy and manage antivirus solutions, backups, and applications.

• Administer Microsoft Active Directory, file servers, private/hosted email systems (e.g., Exchange, Office 365, Google Apps), and email spam filters.

• Perform website and DNS administration tasks.

• Manage virtual servers using VMware Vsphere, ESXi, and Microsoft Hyper-V.

Skills

• Strong time-management, prioritization, multi-tasking, and problem-solving abilities.

• Exceptional critical, analytical, and strategic thinking.

• Strong command of the English language, with the ability to communicate effectively with US-based clients.

• Administration of Windows Servers (2012, 2012R2, 2016, 2022, 2025).

• Experience with Microsoft O365 administration.

• Basic knowledge of virtual desktop technologies (e.g., VMware, Citrix).

• Proficiency in firewall and switch administration, programming basics, and VOIP systems (preferred).

Experience

• Minimum of 1 year in a Managed Services IT environment preferred.

Education

• Bachelor's degree in a technical field (preferred) or equivalent experience.

• Relevant certifications (Microsoft, Apple, CompTIA, Cisco, Fortinet) are a plus.

• Competitive salary based on experience.

• Certification training opportunities.

• Health and dental insurance.

• Paid vacation.

• Simple IRA with employer match.

Required skills & Experience

• Attending to interactions such as phone calls, self-service tickets, skype and emails relating to IT Infrastructure, SAP issues.

• First level support related to IT/system matters / issues or escalate issues appropriately using hierarchical and functional escalation guidelines.

• Manage incidents/ tickets ensuring speedy resolution within the SLA's timeframe.

• Prepare reports and statistical analysis of data mined and gathered from the ticket logging and tracking system.

• Pre-scheduled monitoring of system components such as CPU, work processes, report breaks, spools, interfaces

• Monitoring of scheduled events such as batch jobs, background reports creation.

• Escalating or alerting critical issue to support team on failures, breakdown or unavailability of system components or report generation error

• Preparation & submission of monitoring report

• Undertake any ad-hoc duties assigned from time to time.

Job Requirement

• Candidate with at least 2 years of experience in Customer Service, IT Helpdesk or Service Desk environment.

• Good oral and written communication skills in English

• Familiar with Windows OS, Microsoft Office, O365 is must and MS Outlook.

• Analytical, results-oriented, multitask, flexible and can work in a high pace dynamic working environment.

• A team player with excellent interpersonal skills.

Job Type: Contract

Contract length: 12 months

Key Responsibilities:

• Develop and implement metrics, KPIs, policies, and procedures for onboarding, success, and support services.
• Coordinate with internal and external stakeholders (vendors, clients, regulators) to ensure smooth operations.
• Stay updated on regulatory/legal requirements, adapting processes to new policies.
• Propose, lead, and manage innovation projects to improve customer support.
• Analyze feedback, behavior, and trends to improve products and services.
• Plan employee shifts and forecast traffic in line with operational demands.

Candidate Requirements:

• Min.
  10 years of total working experience.
• 6+ years

in customer support, contact centre operations, customer success, or related roles, with 3
years

in leadership or managerial roles.
- Previous or recent exposure in
fintech, startup, preferably crypto, stock, or forex.
- Proficiency with Customer Support Ticketing Software.
- Strong troubleshooting ability for Quality of Service (QoS) issues.
- Excellent prioritisation, judgment, and follow-up skills.
- Strong communication, leadership, and analytical thinking.
- Problem-solving and customer-centric mindset.
- Willingness to work under a shift system.
- Business-level oral and written
English.

Exely is a global IT company specialising in online solutions and websites for hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 5000 properties from 56 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our distributed team works from 20 countries in APAC and EMEA regions and speaks 35+ languages providing an exceptional possibility to share global exchange experience.

The role in a n utshell

In the role of Customer Support Manager, your primary focus will be onboarding, training, and guiding hoteliers to utilize our platform effectively. This includes providing prompt responses and resolutions to their queries, handling feedback, and collaborating with other departments, including the technical support team. Fluency in Indonesia Bahasa is required, and you should also be able to communicate in English when needed.

Are you passioned about helping people and building long-term relationship with them and becoming a part of fast-paced IT company? Apply for Customer Support Manager at Exely.

As a Customer Support Manager, you will:

• Guide hoteliers on navigating the Exely Solutions effectively (provide activation and training about our solutions to ensure smooth onboarding of hoteliers)

• Offer strong and timely support by addressing hoteliers queries through calls and emails in a polite way (e.g., assisting with settings, checking parameters & new options suitable)

• Manage hoteliers feedback and escalate it to the relevant department in order to provide personalized guidance and improve company processes

• Ensure our solutions are functioning accurately on the hotelier's end and oversee the timely resolution of hoteliers requests in case of issues.

• Based in Bali, Indonesia, this is a remote job;

• Proficient in Indonesia Bahasa as a native language, and advanced level of English

• Minimum of one year in customer service, preferably within an IT company or call center

• Experience in the hospitality or technology sector, particularly with hoteliers, is advantageous
• Open to business travel as needed
• Excellent communication skills and willingness to work in a team
• Analytical mindset with the ability to make data-driven decisions
• Skills for solving work tasks and optimizing processes
• Results-oriented approach and ability to work in a dynamic environment
• Proficient in using CRM and computer software
• Knowledge of ticket and helpdesk systems would be advantageous.

• Competitive salary based on experience;

• Fully remote work with possibility to go on business trips;

• Bonuses based on your KPI after 03 months of probation;

• Private health insurance, and necessary work equipment (laptop and headset) provided after the probation period;

• Start-up environment fast-paced and constantly growing, with full support from our established international team;

• You will have a dedicated manager, with onboarding and constant support;

• English Speaking Club with native teachers and colleagues from all over the world;

• Online & Offline camps, workshops and gatherings;

• Network with international colleagues through Random Coffee Program.