4,048 Support Representative jobs in Indonesia

Technical Support Representative

We're excited to announce that we're looking for a talented Technical Support Representative to join our fun, transparent, and collaborative team

Job Responsibilities:

• Provide training and empowerment for agent technical support and customer service based on headquarters policy documents.
• 根据总部政策文件对代理技术支持和客服进行培训赋能
• Assist the headquarters to implement relevant technical documents locally.
• 协助总部在本地落地相关技术文件
• Conduct technical assessments of the agency team based on documents from the headquarters, identify problems, raise questions, and improve branch service levels.
• 根据总部的文件对代理团队进行技术考核,发现问题,提出问题,改善并提升网点

Qualifications:

任职要求:

• Full professional proficiency in English, Mandarin/Chinese is a PLUS.
• 能够使用英语作为工作语言,中文者优先。
• Bachelor degree or above, those majoring in electronics or with 3 or more years of relevant work experience in the electronic product industry.
• 本科及以上学历,电子类专业或有3年及以上电子产品行业相关工作经验者;
• Strong communication skills, able to effectively communicate with surrounding business areas on technical solutions to product problems, quickly respond to consumer issues and provide solutions;
• 沟通能力强,能够就产品问题技术解决方案与周边业务领域进行有效沟通,快速响应消费者问 题并提供解决方案;

If you're interested and want to make a difference, we'd love to hear from you

Job Title

Customer Support Representative (Fixed Term Contract)

ABOUT THE ROLE:

We are seeking a committed and experienced 2nd Level Customer Support Specialist to be a part of our Global Expert Team (GET) to support Airlines and Travel Agency customers using Amadeus Products & Solutions.

In this role, you will be responsible for addressing functional and technical incidents and requests or escalating them to the appropriate resolver groups within Amadeus or to third parties involved in the service provided.

This position is a 12-months Fixed Term Contract and for full-time candidates.

Main Roles and Responsibilities:

- Specific Accountabilities:

• Respond to Amadeus customers' questions concerning Amadeus Products and Solutions (functionality, application, interactions between different solution components).
• Acknowledge, investigate, and when possible, address incidents within service levels using knowledge solutions.
• Log all customer questions and issues into the problem tracking system tool and assist 3rd level groups with investigation and identifying root cause of problem.
• Escalate incidents outside the scope of team competencies to 3rd level resolver groups within Amadeus or to external service providers and follow-up.
• Provide Amadeus customers with updates on the status of critical problems.

• Suggest improvements to the Knowledge Solutions database.

• Common Accountabilities:

• Work independently and collaboratively within defined processes and procedures or methodologies, making informed decisions and supporting the development of solutions to various challenges.

• Receive mentorship and support from more senior level roles or managers, with regular monitoring on the status of assignments.
• Possess relevant education or equivalent work experience, along with the required technical and functional skills and basic knowledge of the business.
• Maintain an up-to-date knowledge of operational standards, help desk methodologies, technical trends, and innovations in the industry.

Relevant Work Experience:

• Proven experience in a Technical support role, preferably in the travel industry.
• Flexibility to work in shifts (morning and evening) and weekends.
• Proven tracking records of good customer satisfaction scores and timely delivery of results.
• Good communication and interpersonal skills.
• Familiarity with Amadeus systems and services is a plus.
• Ability to work in a team-oriented environment.

What we can offer you ?

A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

IBMC is a prominent business management consulting company in Indonesia, dedicated to driving business success. With a strong presence in the Indonesian market, we offer a comprehensive range of services tailored to meet the diverse needs of both local and international businesses.

Currently, we are assisting our client, a company based in Bali, in hiring a Customer Support Representative, who will be directly managed under IBMC.

Responsibilities

• Respond to customer inquiries and provide exceptional support via email and live chat.
• Guide customers through our client's products and services, ensuring a seamless experience.
• Investigate and resolve customer issues promptly and effectively.
• Educate customers on product functionalities to enhance their user experience.
• Communicate clearly and professionally with both customers and internal teams.

Requirements

• We are looking for those with 1-2 years of experience in a customer support or service role.
• Familiarity with Helpdesk and Ticketing Systems is advantageous.
• Exceptional written and verbal communication skills in English are mandatory, as this role will manage clients and customers from outside of Indonesia.
• Strong problem-solving abilities and attention to detail.
• Collaborative mindset with the ability to work effectively in a team.
• Willing to work in shifts, including the possibility of being assigned on night shifts, weekends, or public holidays, and open to adjusting schedules based on company needs.
• This role requires strong multitasking skills and the ability to perform well in a high-pressure environment.

Please note that only shortlisted candidates will be contacted.

Company Description

Established in 2009, IndoLinen has become one of Bali's reliable suppliers for high-quality bed linen, food and beverage linen, bedding goods, and towels, catering primarily to the hospitality industry. It has grown steadily and invested strategically to secure its future and expand market share. We pride ourselves on customer satisfaction, continuously improving the quality of our products and services. All our linen products are produced, inspected, and packaged in-house to ensure exceptional quality. IndoLinen is recognized as a go-to source for best-quality linen and home living products at competitive prices.

Role Description

This is a full-time, on-site role for a Customer Support Representative located in Denpasar. The Customer Support Representative will be responsible for addressing customer inquiries, ensuring customer satisfaction, and providing excellent customer service. Day-to-day tasks include troubleshooting issues, communicating effectively with customers, and maintaining records of customer interactions. Providing timely and efficient support to customers to maintain a high level of customer satisfaction is key for this role.

Qualifications

• Customer Support, Customer Service, and Customer Satisfaction skills
• Strong Communication skills
• Troubleshooting skills
• Excellent problem-solving abilities
• Ability to work well in a team-oriented environment
• Previous experience in the hospitality industry is a plus
• Proficiency in using customer support software and tools

Job Description

• Serve as the main point of contact for customers in Indonesia, ensuring timely and professional support.
• Provide product-related guidance and after-sales support to customers, especially in the aquaculture or biotech sector.
• Maintain and update customer data, feedback, and case resolution in the internal system.
• Coordinate with logistics and warehouse teams to monitor order status, deliveries, and stock availability.
• Assist with onboarding and training customers on how to use test kits and diagnostic products.
• Liaison communication and collaborate with the international teams (including Singapore and Vietnam) using English for tasks.
• Occasionally assist in local marketing or business development activities (e.g. exhibitions, seminars, etc.).
• Support general operational tasks as assigned.

Requirements

• Based in Batam (Indonesia) and willing to work full-time on-site. (Monday - Friday)
• Have a passport and willingness to travel for business when required (within Indonesia and international).
• Proficient in English and Bahasa.
• At least 1 year of working experience in customer service, operations, or related roles.
• Experience or interest in biotech, aquaculture, or warehouse/logistics is a strong advantage.
• Excellent communication, coordination, and problem-solving skills.
• Responsible, detail-oriented, and customer-focused.

Benefits

• Competitive salary based on qualifications and experience, along with other benefits (to be discussed in the interview).
• Social insurance in accordance with local labor laws.
• A dynamic and professional working environment in a multinational company.
• Opportunities for career development alongside an experienced and specialized team.
• Onboarding training in industry knowledge, company products, and technologies.

Job Type: Full-time

Ability to commute/relocate:

• Batam: Reliably commute or planning to relocate before starting work (Preferred)

Language:

• English and Bahasa (Preferred)

Location:

• Batam (Required)

Willingness to travel:

• 25% (Required)

Application Deadline: 09/30/2025

IBMC is a prominent business management consulting company in Indonesia, dedicated to driving business success. With a strong presence in the Indonesian market, we offer a comprehensive range of services tailored to meet the diverse needs of both local and international businesses.

Currently, we are assisting our client, a company based in Bali, in hiring a Customer Support Representative, who will be directly managed under IBMC.

Responsibilities

• Respond to customer inquiries and provide exceptional support via email and live chat.
• Guide customers through our client's products and services, ensuring a seamless experience.
• Investigate and resolve customer issues promptly and effectively.
• Educate customers on product functionalities to enhance their user experience.
• Communicate clearly and professionally with both customers and internal teams.

• Fresh graduates are highly welcome to apply. For experienced candidates, we are looking for those with 1-2 years max of experience in a customer support or service role.
• Familiarity with Helpdesk and Ticketing Systems is advantageous.
• Exceptional written and verbal communication skills in English are mandatory, as this role will manage clients and customers from outside of Indonesia.
• Strong problem-solving abilities and attention to detail.
• Collaborative mindset with the ability to work effectively in a team.
• Willingness to work on weekends and the ability to adapt to a shift work system.
• Willing to work in shifts.
• This role requires strong multitasking skills and the ability to perform well in a high-pressure environment.

Please note that only shortlisted candidates will be contacted.

Feel free to share this opportunity with your colleagues or friends.

Thank you

• Respond to customer inquiries and resolve issues via phone, email, and live chat in a timely and professional manner.
• Provide accurate information about products, services, and policies.
• Troubleshoot customer problems and guide them towards satisfactory solutions.
• Document all customer interactions, transactions, comments, and complaints accurately.
• Escalate unresolved issues to appropriate departments or senior staff.
• Follow communication procedures, guidelines, and policies.
• Identify and report trends in customer inquiries and feedback.
• Assist in training new team members on customer service protocols.
• Maintain a high level of product and service knowledge.
• Contribute to team efforts by accomplishing related results as needed.
• Identify opportunities to improve the customer experience.
• Process orders, forms, applications, and requests.
• Manage customer accounts and ensure data accuracy.
• Build and maintain positive relationships with customers.
• Gather customer feedback and share it with the relevant teams for service improvement.

• Proven customer support experience or experience as a client service representative.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in computer applications and customer relationship management (CRM) software.
• High school diploma or equivalent; college degree preferred.
• Patience and empathy when dealing with customers.
• Ability to remain calm and professional under pressure.
• Experience with ticketing systems is a plus.
• Ability to work independently and as part of a team.
• Familiarity with the local market and customer base in Bandar Lampung, Lampung, ID .
• Adaptability to changing policies and procedures.
• A positive attitude and willingness to go the extra mile.
• Experience with remote work tools and protocols.
• Commitment to customer satisfaction and service excellence.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and issues efficiently and effectively.
• Process orders, returns, and exchanges as needed.
• Document all customer interactions and resolutions in the CRM system.
• Identify and escalate complex issues to supervisors or appropriate departments.
• Contribute to a positive team environment and share knowledge with colleagues.
• Follow company procedures and guidelines for customer support.
• Gather customer feedback and provide insights to improve services.
• Strive to achieve and exceed customer satisfaction targets.

• High school diploma or equivalent; Associate's degree is a plus.
• Minimum of 1-2 years of experience in customer service, call center, or a related role.
• Excellent verbal and written communication skills.
• Strong listening and empathy skills.
• Ability to handle stressful situations and difficult customers calmly.
• Proficiency in using computers and common software applications.
• Familiarity with CRM systems is an advantage.
• Ability to work independently and manage time effectively in a remote setting.
• Strong problem-solving abilities and attention to detail.
• A positive attitude and a strong work ethic.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues effectively.
• Provide information about products and services.
• Process customer requests, such as orders, cancellations, or returns.
• Escalate complex issues to senior support staff or relevant departments.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify and report trends in customer issues to improve services.
• Build rapport and maintain strong customer relationships.
• Adhere to company policies and procedures.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving and active listening abilities.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to multitask and manage time effectively.
• Patient, empathetic, and customer-focused attitude.
• Ability to work independently and as part of a hybrid team.