6,107 Support Role jobs in Indonesia

Software Developer (Open Source Background) – Training to Microsoft Stack

Full-time | On-site | Depok, Indonesia

Kami sedang mencari developer dengan latar belakang open source (PHP, , Python, Laravel, dsb) yang siap berkembang ke teknologi enterprise seperti .NET dan Microsoft Power Platform (Power Apps, Automate, Power BI). Ini adalah peluang besar untuk kamu yang ingin memperluas karier ke dunia enterprise, didukung dengan pelatihan dan mentoring langsung dari tim kami.

Apa yang Akan Kamu Lakukan

Membantu membangun dan mengembangkan aplikasi bisnis modern menggunakan .NET, SQL Server, dan Power Platform.

Bekerja dalam tim untuk membuat solusi yang terintegrasi dan efisien bagi klien.

Menggunakan tools seperti SharePoint, Microsoft Teams, dan Power Automate setelah masa pelatihan.

Berkontribusi pada pengembangan produk dan proses internal.

Tumbuh bersama tim dengan dukungan dan mentoring dari senior developer.

Kualifikasi yang Kami Cari

Pengalaman 1–3 tahun sebagai software developer (backend, fullstack, atau open source stack).

Familiar dengan salah satu stack seperti Laravel, , Express, Django, atau lainnya.

Memahami konsep OOP, REST API, dan database (MySQL/PostgreSQL).

Terbiasa dengan Git, debugging, dan kolaborasi tim.

Semangat belajar tinggi, adaptif terhadap teknologi baru.

Apa yang Kami Tawarkan

Training intensif selama 1–2 bulan untuk beralih ke Microsoft stack (.NET, Power Platform, M365).

Jalur karier jelas menuju posisi Team Lead atau Microsoft Consultant.

Akses ke sertifikasi resmi Microsoft.

Lingkungan kerja kolaboratif, profesional, dan penuh tantangan nyata.

Proyek-proyek nyata dengan klien dari berbagai industri.

Lokasi

On-site – Depok, Indonesia (Hybrid bisa dibahas setelah masa pelatihan)

Cocok Untuk Kamu yang:

Ingin naik level ke teknologi enterprise.

Merasa stuck di stack open source dan ingin tantangan baru.

Tertarik membangun aplikasi yang berdampak langsung ke bisnis.

Who We Are
PT Kredit Biro Indonesia Jaya (Credit Bureau Indonesia, "CBI") as one of the private credit bureaus in Indonesia has been established since 2014 and obtained an operational license from Otoritas Jasa Keuangan (OJK) as
Lembaga Pengelola Informasi Perkreditan
(LPIP) in 2015.

In November 2021, after obtaining approval from OJK, CBI received additional capital from shareholders and appointed a new management team, which aims to provide new and leading-edge services and products. This new identity will also strengthen CBI's position as the "best-in-class, modern and innovative" credit bureau in Indonesia.

CBI is a trailblazer in the credit bureau industry, dedicated to fostering a culture of excellence and innovation. We believe in the power of a talented and diverse team to bring cutting-edge solutions to our clients and contribute to the overall success of the financial landscape in Indonesia.

Why Join Us

• Innovative Environment: Continuously investing in cutting-edge technologies, including the powerful realm of artificial intelligence, your role becomes a pivotal part of our journey into the dynamic and evolving landscape of financial services. Being part of our innovative environment is your gateway to an exciting and forward-thinking career
• Impactful Work: We offer more than just a job; we provide an opportunity to play a crucial role in shaping the financial future of individuals and businesses across the nation. As a licensed credit bureau, our commitment to accuracy, reliability, and timeliness sets the stage for impactful work
• Professional Development: We are committed to the growth of our employees. Join a team that encourages continuous learning and offers opportunities for career advancement.
• Collaborative Culture: Work in a collaborative and inclusive environment where your ideas are valued, and teamwork is key to achieving our goals.

Overview
We are looking for a motivated and detail-oriented
Technical Support Specialist
to join our team. As the first point of contact for technical issues, you will provide support to both clients and internal users, focusing on troubleshooting
API integrations, IPsec configurations, and data visualization tools
. The ideal candidate will have a solid technical foundation, strong problem-solving skills, and excellent communication abilities.

Key Responsibilities

• Provide first-line technical support via email, chat, and ticketing systems.
• Troubleshoot API integration issues (authentication, connectivity, error handling).
• Configure and support IPsec VPN connections to ensure secure data transmission.
• Support users with data visualization platforms (e.g., dashboards, reporting issues).
• Monitor, escalate, and track incidents to ensure timely resolution, coordinating with L2/L3 teams when needed.
• Document troubleshooting steps, common issues, and solutions for the internal knowledge base.
• Collaborate with Engineering, DevOps, and Product teams to escalate complex issues and share feedback for improvement.
• Ensure compliance with IT security standards and company policies.

Required Qualifications

• Bachelor's degree in Computer Science, IT, or related field (or equivalent practical experience).
• 2+ years in technical support, IT helpdesk, or a similar role.
• Solid understanding of APIs (REST, JSON, authentication, API keys).
• Basic to intermediate knowledge of networking and security protocols, especially IPsec VPN.
• Experience with data visualization tools (e.g., Superset, Tableau, Grafana).
• Strong analytical and troubleshooting skills with a methodical approach.
• Effective communicator with both technical and non-technical stakeholders.
• Ability to multitask, prioritize, and maintain strong attention to detail.

Preferred Qualifications

• Hands-on experience with Postman or similar API testing tools.
• Familiarity with Linux command line and basic system administration.
• Experience using ticketing systems (e.g., JIRA, Zendesk, ServiceNow).
• Understanding of cloud environments (AWS, Azure, or GCP).

Soft Skills

• Customer-focused with a service-first mindset.
• Strong documentation and reporting skills.
• Quick learner, adaptable to new tools and technologies.
• Collaborative team player in a fast-paced environment.

KUALIFIKASI :

• Pendidikan minimal D3/S1 Teknik Informatika
• Pengalaman minimal 1 tahun di bidang yang sama
• Memiliki pengetahuan tentang perangkat keras dan jaringan
• Memiliki pengetahuan tentang trouble shooting perangkat keras
• Mampu mengoperasikan komputer (excel,word,power point)
• Mampu bahasa inggris minimal pasif
• Bersedia menjalani proses tes dan seleksi serta penempatan kerja di JAKARTA SELATAN

SPESIFIKASI PEKERJAAN :

• Menyiapkan perangkal keras dan menginstall perangkat keras sesuai dengan kebutuhan ( setting, pendataan garansi dll ) serta melakukan after sales.
• Menjalin hubungan dan kerjasama antar department yang berhubungan dengan produk JlP.
• Menjalin hubungan yang baik dengan pelanggan dalam kaitan berhubungan dengan product yang dijual JlP.
• Membuat laporan kerja setiap bulan
• Menganalisa dan menyelesaikan segala permasalahan perangkat keras pelanggan dan update progress pengerjaan pada tiket.
• Melakukan quality control terhadap perangkat keras yang akan diberikan ke customer.
• Menganalisa kerusakan perangkat keras yang berulang dan memberikan langkah pencegahan yang akan dilaporkan kepada Technical Manager Pratama.
• Memberikan pelatihan dan evaluasi pengetahuan teknis perangkat keras kepada service center partner dengan sepengetahuan Technical Manager Pratama.
• Membantu dan memberikan saran perbaikan permasalahan yang tidak dapat diselesaikan oleh service center partner dengan sepengetahuan Technical Manager Pratama
• Menangani permasalahan yang terkait secara cepat, tepat dan efisien.
• Melakukan update berkala terhadap data perangkat keras yang dikirimkan ke customer

• Technical Support & Diagnostics
• Dealer & Workshop Assistance
• Customer Relationship & Satisfaction
• Collaboration & Reporting
• Training & Knowledge Sharing
• Mobility & Flexibility

We are looking for a dedicated Technical Support Specialist to join our team and give exceptional technical assistance to clients regarding our products and services. This role include diagnosing and fixing technical difficulties, providing prompt help, and monitoring server performance to ensure maximum functionality.

Job Description:

• To provide technical assistance to clients for products & services offered by Exabytes.

• To provide guidance to clients for products & services offered by Exabytes.

• To troubleshoot errors related to hosting related services (Windows & Linux).

• To monitor server's performances.

• To ensure servers are working on optimum performance.

• To reply to clients via Helpdesk and Live Chat.

Requirement:

• Candidates must possess bachelor's degree in Information Technology, Computer, or equivalent.

• Have a minimum of 1 year experience.

• Understanding of Linux system operation.

• Understand the concept of server administration with Linux.

• Have good understanding in Hosting and Domain will be an advantage.

• Certificate in IT (cloud hosting, OS related) & Web Hosting (control panel related).

• Able to work with teams as well as individually.

• Can analyze server problems.

• Fluent in English.

• Willing to work shifting schedule.

Working Conditions:

• Employment agreement status is Permanent Worker.
• Willing to working onsite in Jogja Office.

Position : Technical Support Specialist (Jakarta Branch)

Job Description :

• Provide technical support to customers regarding company products and services, both onsite and remotely
• Handle and resolve technical issues (hardware, software, network, or system troubleshooting) quickly and effectively
• Perform installation, configuration, and maintenance of devices/products used by customers
• Deliver guidance, training, and technical documentation to clients and internal teams
• Help to coordinate with vendors for escalation of more complex issues
• Prepare technical reports, gather customer feedback, and provide input for product/service improvement
• Support the sales team with technical knowledge of products when required

Requirements :

• Placement : Jakarta Branch
• Minimum Diploma/Bachelor's degree in Computer Science, Information Systems, Computer Engineering, or related fields
• At least 1–2 years of experience in Technical Support / IT Support / Helpdesk (fresh graduates are welcome to apply if relevant skills are demonstrated)
• Open-minded, adaptable, and willing to learn new technologies and skills
• Strong knowledge of troubleshooting hardware, software, networks
• Ability to understand technical documentation and explain it clearly to non-technical users
• Excellent communication skills, customer-oriented mindset, and strong teamwork ability
• Willing to travel for business purposes if needed

Job Description :

• Provide technical support to customers regarding company products and services, both onsite and remotely
• Handle and resolve technical issues (hardware, software, network, or system troubleshooting) quickly and effectively
• Perform installation, configuration, and maintenance of devices/products used by customers
• Deliver guidance, training, and technical documentation to clients and internal teams
• Help to coordinate with vendors for escalation of more complex issues
• Prepare technical reports, gather customer feedback, and provide input for product/service improvement
• Support the sales team with technical knowledge of products when required

Requirements :

• Placement : Surabaya, Jawa Timur
• Willing to travel for business purposes
• Minimum Diploma/Bachelor's degree in Computer Science, Information Systems, Computer Engineering, or related fields
• At least 1–2 years of experience in Technical Support (fresh graduates are welcome to apply if relevant skills are demonstrated)
• Open-minded, adaptable, and willing to learn new technologies and skills
• Strong knowledge of troubleshooting hardware, software, networks
• Ability to understand technical documentation and explain it clearly to non-technical users
• Excellent communication skills, customer-oriented mindset, and strong teamwork ability

Kualifikasi :

• Integration between SERALLA to SAP in regards of Invoice

• Integration between SERALLA to SAP in regards of Invoice DP

• Integration between SERALLA to SAP in regards of Invoice CN

• Integration between SERALLA to SAP in regards of Invoice DN

• Integration between SERALLA to SAP in regards of Invoice Freight

• Integration between SERALLA to SAP in regards of Invoice Handling

• Integration between SERALLA to SAP in regards of Invoice Rework

• Integration between SERALLA to SAP in regards of Invoice Pabean

• Integration between SERALLA to SAP and Z Program+