3,213 Support Services jobs in Indonesia

• Drive key support functions that ensure operational success.
• Join a fast-growing organization with strong career opportunities.

About Our Client
This organisation is a leading entity within the energy & natural resources sector, managing large-scale operations and projects. It is known for its focus on operational excellence and delivering sustainable solutions, employing a significant workforce to drive impactful results.

Job Description
As a Senior Manager Support Services, your main responsibilities will include:

• Overseeing and managing day-to-day support services to ensure smooth operational workflows.
• Developing and implementing strategies to optimise resource allocation and efficiency.
• Collaborating with cross-functional teams to align support functions with organisational goals.
• Ensuring compliance with industry regulations and internal policies.
• Managing vendor relationships to maintain quality service delivery.
• Preparing and presenting reports on operational metrics and performance indicators.
• Identifying areas for process improvement and driving initiatives to enhance service delivery.
• Providing leadership and guidance to the support services team.

The Successful Applicant
A successful Senior Manager Support Services should have:

• Proven 15+ years expertise in managing support services within the energy & natural resources industry.
• A strong understanding of operational processes and resource management.
• Excellent communication and stakeholder management skills, fluent in Mandarin speaking.
• Experience in leading teams and driving performance improvements.
• Knowledge of industry regulations and compliance requirements.
• An analytical mindset to assess and improve operational efficiency.
• A degree in a relevant field such as business administration or operations management.

What's on Offer

• Opportunities to work in a leadership role within the energy & natural resources industry.
• A collaborative work environment focused on excellence and innovation.
• Comprehensive benefits package and supportive company culture.
• Challenging and rewarding career growth opportunities.

If you are ready to make an impact and take on this exciting opportunity, we encourage you to apply.

Contact: Dina Rizki
Quote job ref: JN

The Senior Manager Support Services will oversee critical support functions to ensure seamless operations within the energy & natural resources industry. This role requires a proactive individual with a strong understanding of operational frameworks and support services management.

Client Details

This organisation is a leading entity within the energy & natural resources sector, managing large-scale operations and projects. It is known for its focus on operational excellence and delivering sustainable solutions, employing a significant workforce to drive impactful results.

Description

As a Senior Manager Support Services, your main responsibilities will include:

• Overseeing and managing day-to-day support services to ensure smooth operational workflows.
• Developing and implementing strategies to optimise resource allocation and efficiency.
• Collaborating with cross-functional teams to align support functions with organisational goals.
• Ensuring compliance with industry regulations and internal policies.
• Managing vendor relationships to maintain quality service delivery.
• Preparing and presenting reports on operational metrics and performance indicators.
• Identifying areas for process improvement and driving initiatives to enhance service delivery.
• Providing leadership and guidance to the support services team.

Profile

A successful Senior Manager Support Services should have:

• Proven 15+ years expertise in managing support services within the energy & natural resources industry.
• A strong understanding of operational processes and resource management.
• Excellent communication and stakeholder management skills, fluent in Mandarin speaking.
• Experience in leading teams and driving performance improvements.
• Knowledge of industry regulations and compliance requirements.
• An analytical mindset to assess and improve operational efficiency.
• A degree in a relevant field such as business administration or operations management.

Job Offer

• Opportunities to work in a leadership role within the energy & natural resources industry.
• A collaborative work environment focused on excellence and innovation.
• Comprehensive benefits package and supportive company culture.
• Challenging and rewarding career growth opportunities.

If you are ready to make an impact and take on this exciting opportunity, we encourage you to apply.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Dina Rizki on

Introduction

TRT Solutions ) is a Global IT Services Company that deliver hardware maintenance system, software support, Managed and Professional services along with Web / Cloud Services on IT Server, Storage and Networking infrastructure. We have recently acquired several new global contracts and TRT is now recruiting entry level service delivery technical personnel.

Vendor Certification

Successful Applicants are required to hold two current Enterprise Vendor Certifications (Advanced Technical Expert Level in at least one) in any or equivalent

Server / Storage (but not limited to)

• IBM
• NetApp
• Dell / EMC
• VMWare
• RedHat
• Nutanix
• HPE
• Oracle
• Fujitsu

Networking (but not Limited to)

• Cisco (CCNP/CCIE only)
• Juniper (JCNP/JCIE only)
• Gigamon
• HP/ Aruba
• NetScout
• RiverBed
• Nokia

Job Functions

The primary functions of a GSSE are to resolve incidents, implement changes and improvements for "Enterprise Range" level industry standard machines (e.g. superdome, power systems, storage, tape libraries, etc) raised by global clients. This mainly involves hardware break fix, software like firmware & operating systems troubleshooting, & occasionally applications.

Workflow:

Grabbing of incident tickets involving "Enterprise Range" level industry standard machines:

o Hardware issues (e.g. in depth diagnostics of superdome, TS3500 library, power systems etc)

o Software issues (e.g. in depth root cause analysis for UNIX/Network device core dumps)

o Managed services alerts

Incident ticket analysis, remote support & resolution

Communicating with client though email, WebEx & phone call for incident ticket resolution updates

Coordinating with value chain administrators for spare parts requirement

Organizing field services engineers for onsite action required

Performing remote system administration for managed services customers

Escalation point for Hardware, Software or Managed Service cases unable to be resolved by Level 2. Last escalation point for GSD team

Assist Consulting Engineers with PSC/work plan creation, MS onboarding & other scheduled activities

Handle approval of the following deliverables

o Change request form (CRFs)

o Complex request for quotation (RFQ)

o Root Cause Analysis (RCA)

o Technical Procedure documentation upload to TRT knowledge base

Ticket hand over

Training new Global Support Services Engineers

Required Deliverables:

Ensure all logged incidents are resolved within the agreed SLA. Any potential missed SLA should be escalated to team leader.

Ensure all communication to client are prompt, accurate, & professional to deliver best of client's experience.

Ensure accurate & timely issuance of purchase order requests (PORs), inventory movement requests (IMRs) to value chain administrator team.

Ensure accurate & timely issuance of field engineer on site requests (FORs) or Service Partner Engagement form (SPEF) to field services team.

Ensure timely handling of Technical Escalations Forms (TERs) from Level 2 which involves tickets requiring 3rd visit (2nd failed visit)

· Accurate checking and timely approval of:

o Change request form (CRFs)

o Complex request for quotation (RFQ)

o Root Cause Analysis (RCA)

o Technical Procedure documentation upload to TRT knowledge base

Timely assistance of CE for PSC/work plan creation, MS onboarding & other scheduled activities Create daily/weekly/monthly reports for managed services clients.

Documentation of problem resolution into TRT's knowledge base

Continuously learn additional technical and non-technical skills

Onboarding training for new Global Support Services Engineers

Compliance with company policy

Requirements:

Candidates must possess a College Degree in information technology (IT), computer science (CS), computer engineering (CE), electronics & communication engineering (ECE) or related course for IT.

Must have 5-10 years up of experience handling IT system hardware break fix & software resolution.

Willingness to do both hardware and software support.

Advanced Technical Expert

Two (2) Industry Certification on suitable enterprise platforms. Candidate should hold certifications in two (2) different technologies.

Vendor Certified experience in some form of UNIX (AIX, HP-UX, Solaris, Red Hat etc)

Networking – Should be the equivalent of CCNP or above.

Apply

Job Type

Part-time

Description
Position Summary:
Successfully promote and support the mission of Catholic Charities of Northeast Kansas as guided by Catholic Social Teachings by providing program coordination for Resource Bus operations in service of rural counties. Catholic Charities of Northeast Kansas is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.We embrace the broadest definition of neighbor and the characteristics that make them unique, including age, gender, race, ethnicity, social-economic status, education, immigration status, national origin, language, family or marital status, political affiliation, disability, and religious beliefs.

Primary Duties And Responsibilities

• Monitor program hotline and e-mail
• Respond to all inquiries for appointments and community partner requests
• Conduct initial phone screenings for client appointments
• Coordinate and schedule client appointments for Resource Bus programming
• Coordinate data entry and assist as-needed
• Set and update volunteer schedule
• Recruit and onboard new volunteers, as-needed
• Liaise with community partners and maintain a community resource guide for Resource Bus communities
• Ensure the bus is prepared for weekly trips (two days/week) – including loading of food, clothing, diapers, etc.
• Assist with the creation of calendar and promotional materials
• Other duties as assigned

Requirements
POSITION REQUIREMENTS:

• Demonstrate a passion for the mission of Catholic Charities
• Must be willing to perform by the agency's values: love, patience, kindness, faithfulness, self-control, and joy
• Catholic Charities promotes a diverse workforce. Employees are not required to be Catholic, however, employees of Catholic Charities of Northeast Kansas must understand that they are a visible representative of the Archdiocesan Church and as such will not publicly oppose the teachings of the Catholic Faith nor publicly advocate for any position in conflict with Catholic teaching, or the specific positions of the Archdiocese of Kansas City in Kansas or the United States Conference of Catholic Bishops. This requirement includes any public speech, demonstration, or writing including the use of social media or other digital technologies
• Must complete VIRTUS training, background screening, drug testing, and any ongoing training as required
• Must possess a valid driver's license, dependable transportation, current vehicle insurance, and a verified safe driving record
• High school graduate or equivalent. Two year Associates Degree strongly preferred
• Experience with data management systems is strongly preferred
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem solving skills
• Excellent written and verbal communication skills, especially on the phone
• Computer skills required: Outlook, Microsoft Office, SharePoint, Adobe, and Data Entry
• Excellent interpersonal skills with ability to communicate and respect people from a variety of social, economic, and ethnic backgrounds
• Ability to work in a team setting, including Catholic Charities of Northeast Kansas volunteers, colleagues, contractors, and funding sources
• Exceptional organizational skills with the ability to manage multiple tasks
• Preference for Bilingual, Spanish-speaking

Physical Demands

• Prolonged periods of sitting at a desk and working on a computer, standing, bending and moving
• Ability to lift and /or move food products weighing up to 30 pounds
• Regularly required to sit for prolonged amounts of time – with occasional travel in a mobile bus environment
• Must have the physical ability to make visits to a variety of environments that may include walking on rough terrain and climbing stairs

• Bachelor's degree in Social Work, Psychology, or a related field.
• Minimum of 3 years of experience in social work or family support services.
• Proven experience in case management, counseling, and crisis intervention.
• Knowledge of child protection laws and social welfare policies in Indonesia.
• Strong understanding of family dynamics and developmental psychology.
• Excellent interpersonal, communication, and report-writing skills.
• Ability to work independently and as part of a multidisciplinary team.
• Empathy, patience, and a strong commitment to client advocacy.
• Proficiency in relevant software for case management and documentation.
• Valid professional license or certification as a Social Worker is required.

• Conduct comprehensive assessments of family needs and circumstances.
• Develop and implement individualized case plans to address identified needs.
• Provide direct counseling and support services to families and children.
• Connect families with relevant community resources, such as healthcare, housing, and educational programs.
• Conduct home visits to monitor client progress and provide in-person support.
• Facilitate support groups and workshops for families.
• Advocate for clients' rights and access to necessary services.
• Collaborate with schools, healthcare providers, and government agencies.
• Maintain accurate and confidential case notes and documentation.
• Respond to crisis situations and provide immediate intervention.

• Bachelor's or Master's degree in Social Work, Psychology, or a related field.
• Minimum of 2-3 years of experience in social work, family services, or child welfare.
• Strong knowledge of child welfare laws, family systems, and community resources.
• Excellent assessment, counseling, and crisis intervention skills.
• Proficiency in case management and record-keeping.
• Strong interpersonal and communication skills, with the ability to work effectively with diverse populations.
• Valid driver's license and willingness to conduct home visits.
• Ability to work independently and as part of a team.
• Commitment to ethical practice and confidentiality.

• Oversee the development, implementation, and evaluation of all community support programs.
• Provide remote leadership, mentorship, and supervision to program managers and staff.
• Develop and maintain strategic partnerships with community organizations and stakeholders.
• Lead fundraising efforts, including grant writing and donor relations.
• Manage program budgets and ensure financial accountability and sustainability.
• Analyze community needs and trends to identify opportunities for new services.
• Ensure compliance with all relevant legal, ethical, and organizational standards.
• Develop and implement policies and procedures to enhance program effectiveness.
• Monitor program outcomes and impact, preparing regular reports for the board and funders.
• Advocate for the needs of the community served by the organization.

• Master's degree in Social Work, Public Administration, Non-profit Management, or a related field.
• Minimum of 7 years of experience in community services, social work, or non-profit management, with at least 3 years in a leadership role.
• Demonstrated experience in program development, implementation, and evaluation.
• Proven success in fundraising, grant writing, and budget management.
• Strong understanding of social issues, community needs, and relevant support services.
• Excellent leadership, communication, and interpersonal skills.
• Ability to effectively manage teams and projects remotely.
• Proficiency in relevant software and technology for remote collaboration and management.
• Strong analytical and problem-solving abilities.
• Commitment to social justice and community empowerment.