3,575 Support Specialist jobs in Indonesia

Requiremenet:

• Freshgraduate di bidang Keuangan Bisnis/Akuntansi/Teknologi atau bidang terkait.
• Memiliki kemauan untuk belajar.
• Teliti dengan keterampilan organisasi yang kuat.
• Memiliki kemampuan analisa, untuk mengetahui detail informasi yang diberikan
• Pemain tim yang baik dengan keterampilan komunikasi yang efektif.
• Memiliki pemahaman dasar tentang Prinsip Akuntansi, terutama dalam kegiatan Simpan Pinjam.
• Familiar dengan Google Docs.
• Memiliki laptop pribadi.
• Memiliki kemampuan analisa, untuk mengetahui detail informasi yang diberikan

Deskripsi Pekerjaan:

• Membantu dalam memberikan layanan pelanggan sehari-hari yang luar biasa kepada klien (Koperasi).
• Membantu dalam memberikan dukungan untuk pertanyaan yang berkaitan dengan penggunaan sistem untuk operasional klien (Koperasi)
• Membantu memastikan pengalaman yang lancar bagi klien.

The Customer Support Specialist is responsible for providing excellent customer service and support for clients purchasing or inquiring about furniture and woodworking products. This role ensures customer satisfaction by handling inquiries, resolving complaints, processing orders, and coordinating with internal teams such as production, logistics, and sales.

Key Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, chat, or in person.
• Provide accurate information on furniture products, wood materials, finishes, lead times, and customization options.
• Handle order processing, including quotations, invoices, and after-sales support.
• Coordinate with the production and logistics teams to track orders and ensure timely delivery.
• Manage and resolve customer complaints, returns, or warranty claims in a professional manner.
• Maintain up-to-date knowledge of the company's product range, woodworking techniques, and customer policies.
• Assist in preparing customer documentation such as product care guides and installation instructions.
• Support the sales team with customer follow-ups and after-sales service.
• Record customer interactions and feedback in the company's CRM system.
• Contribute to improving customer service processes for efficiency and customer satisfaction.

Qualifications

• Diploma or Bachelor's degree in Communication, or related field.
• Prior experience in customer support, preferably in furniture, interior design, or manufacturing industry.
• Strong communication and interpersonal skills.
• Problem-solving mindset with attention to detail.
• Ability to multitask and handle pressure in a fast-paced environment.
• Familiarity with Google workspace and MS Office.
• Basic knowledge of woodworking materials, furniture design, or craftsmanship is a plus.

Job Type: Full-time

Experience:

• customer specialist: 1 year (Required)

Language:

• English (Required)

Location:

• Denpasar (Required)

Willingness to travel:

• 75% (Preferred)

Expected Start Date: 09/01/2025

Responsibilities

• Efficiently respond and communicate with clients to understand and service their needs via livechat
• Effectively analyse customer data to make appropriate recommendations and problem resolutions
• Resolve product or service concerns by clarifying the customer's problem, determin the cause, select and explain the best solution to solve the problem, expedit correction or adjustment, follow up to ensure resolution
• Demonstrate excellent customer service by facilitating positive long-term relationships and a high potential for repeat business
• Build rapport with clients and effectively diffuses conflict and opposition
• Contribute to team effort by accomplishing related results as needed
• Commit to meeting quality standards in processing customer adjustment

Requirements

• Ability to communicate in English, Indonesian
• Computer literacy
• Able to identify ways of solving the problem and present the solution in a verbal and written manner
• Strong interpersonal skills
• High level of professionalism
• Attention to detail and punctuality
• Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards.)
• Stable internet connection

We offer

• Working for a dynamically growing company
• Challenging but exciting tasks with our own product
• Trainee period
• 8 shifts of annual leave per year
• 8 shifts of sick leave per year
• Working on a shift schedule (day and night shifts)
• Opportunity to work remotely
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

Job Description:

• Menangani pertanyaan, keluhan, dan permintaan bantuan dari pengguna dengan cepat dan profesional melalui berbagai kanal komunikasi (email, live chat, media sosial, dll).
• Membangun dan mengelola komunitas online perusahaan di berbagai platform seperti Discord, Telegram, dan Reddit untuk meningkatkan engagement dan loyalitas pengguna.
• Mengembangkan dan memperbarui FAQ, artikel Help Center, serta panduan penggunaan agar pengguna dapat menemukan solusi secara mandiri.
• Membuat materi edukatif seperti video tutorial atau panduan singkat untuk memudahkan pengguna memahami produk.
• Mengumpulkan dan menganalisis feedback pengguna, kemudian menyampaikan insight atau rekomendasi perbaikan kepada tim produk dan pengembang.
• Berkolaborasi dengan tim internal (produk, marketing, dan teknis) untuk memastikan kepuasan pengguna dan peningkatan kualitas layanan.

Requirements:

• Minimal pendidikan Diploma (D3) atau Sarjana (S1) semua jurusan.
• Memiliki pengalaman minimal 1 tahun di bidang Customer Support , Community Management , atau posisi serupa (fresh graduate dengan kemampuan komunikasi baik dipersilakan melamar).
• Terbiasa menggunakan dan berinteraksi melalui platform seperti Discord, Telegram, dan Reddit.
• Mampu membuat konten berbasis teks dan visual sederhana (FAQ, panduan, video tutorial singkat).
• Memiliki kemampuan komunikasi yang kuat, empatik, dan mampu menangani keluhan pengguna dengan sabar dan solutif.
• Terorganisir, responsif, dan memiliki kemampuan multitasking yang baik.
• Mampu bekerja dalam tim lintas departemen dan memiliki orientasi tinggi pada kepuasan pelanggan.

Qualifications (Preferred):

• Memahami sistem ticketing tools seperti Zendesk, Freshdesk, atau Intercom.
• Familiar dengan analytics tools untuk memantau kepuasan pengguna dan tren pertanyaan.
• Memiliki kemampuan bahasa Inggris aktif (lisan dan tulisan).
• Kreatif dan proaktif dalam membangun komunitas online serta menciptakan konten edukatif.

ABOUT FILTRONA

Filtrona is the only global, independent market leader in the design, testing and manufacturing of specialist filter solutions and related scientific services. With a head office in Singapore, Filtrona has 9 manufacturing facilities across Europe, America, and Asia, together with 2 innovation centres, an accredited laboratory and a Centre of Excellence focused on sustainability. The company has 2,000 employees serving customers across 120 countries.

Our purpose is to support partners to transform and benefit from business growth; we succeed when they succeed. Our mission is to be a responsible, customer-focused innovation leader creating excellence in sustainable solutions for today and tomorrow.

For more information, please visit

ROLE AND RESPONSIBILITIES

Act as the main point of contact for any customer requests and order acknowledgements, and route these requests to the Order Management (OM) team.

• Customer Enquiries and Request Management: Manage customer requests and route those related to orders to the Order Management (OM) team.
• Customer Relationship Management: Represent Filtrona in customer meetings related to delivery, OTIF, and quality performance KPIs. Build strong relationships with customers through a deep understanding of our brand and their needs, including face-to-face meetings.
• Issue Resolution: Communicate customer issues (including quality concerns) and potential solutions to both the customer and internal teams, in collaboration with the Order Management team.
• Customer Reporting: Track and present KPIs with data support from the OM team.
• Continuous Improvement & Customer Satisfaction: Lead continuous improvement and customer satisfaction initiatives (mini-VOC). Review, develop, and implement strategies to enhance the customer experience. Monitor and analyze trends in customer feedback and behavior to identify areas for improvement. Conduct regular reviews of customer interactions to ensure quality and consistency.
• Customer Onboarding: Oversee the onboarding of new customers, including KYC and profile setup in FS.
• Sales Activities / Representation: Follow up on customer orders to meet forecasts, manage order phasing with customers, and monitor purchase trends to identify churn risks and promote upselling/cross-selling. Support demand planning and sales in forecast planning and LV.
• Accounts Receivable & Credit Limit Management: Manage accounts receivable and credit limits, including communication of letter of credit information provided by the Order Management team.
• Shipping Notification to customers

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Bachelor's degree in Marketing, Business Administration, or equivalent is preferred.
• Minimum 5 years of relevant work experience in a sales and/or customer service role within the
  Manufacturing industry.
• Language proficiency: English and Bahasa.

PREFERRED SKILLS

• Communication Skills (verbal and written): Communicate clearly, concisely, and effectively to understand and address customer needs, interact with other departments, and document processes.
• Problem-Solving Skills: Quickly identify issues and provide effective solutions to customer problems.
• Patience and Positive Attitude: Remain calm and composed, especially when dealing with difficult or irate customers. Maintain a friendly and optimistic demeanor to create a pleasant customer experience.
• Product Knowledge: Understand the products or services offered to provide accurate information and support, and/or liaise with internal functions.
• Proactive Approach: Proactively liaise with customers to inquire about new orders and discuss forecasts.
• Conflict Resolution: Effectively resolve conflicts and de-escalate tense situations to maintain customer satisfaction.
• Adaptability: Demonstrate flexibility in handling a variety of customer interactions and adjusting to different situations.
• Sales Negotiation and Influencing: Ability to negotiate and influence sales outcomes effectively.
• Relationship Building (Internal and External): Identify, build, and maintain strong relationships with both customers and internal stakeholders.
• Strategic Thinking: Identify new opportunities and adopt strategic marketing approaches to propose our portfolio to customers.
• Account Planning and Management: Set, communicate, and track actions, targets, and account performance.
• Time Management: Efficiently manage time to handle multiple customer inquiries without compromising service quality.
• Teamwork: Work well with others, support team goals, and contribute to a positive work environment.

We are EastTechConnect Agency, and we are a consulting agency connecting top professionals with leading opportunities in IT, FinTech, EdTech, Marketplaces, and Telecom.

We are currently looking for a talented and motivated Customer Support Specialists to join the team in the dynamic and fast-growing digital product.

We've got a great opportunity for you

Qualifications & experience:

• Experience of working in Bahasa Indonesia - speaking environment with English is crucial to ensure timely and accurate assistance, fostering positive client relationships
• At least a Bachelor's degree in any discipline
• Excellent communication skills and a high literacy rate
• High-performance computer, as well as a stable Internet connection is required

During the probation period of 3 months, the successful candidate will work remotely. This allows for flexibility and the opportunity to demonstrate skills and capabilities in a remote setting. Following the probation period, the role will transition to an in-office at our Philippines or Vietnam office (full relocation package provided).

Tasks & responsibilities:

• Respond to customer inquiries via livechat, email, phone or social media platforms
• Provide accurate, valid, and complete information by using the right methods/tools
• Resolve product or service-related problems by clarifying the customer's complaint, selecting and explaining the best solution
• Maintain a deep knowledge of the company's products, services, and policies
• Collaborate with team members and other departments to ensure customer issues are addressed effectively
• Work Timing: full-time, 12 hours/shift (one hour break)

Benefits:

• The salary range is around 630$ - 820$ per month (NET)
• Full relocation package provided
• Training provided
• Opportunities for career growth
• Long term work
• Friendly team

If you feel that you are the perfect fit for this position, please apply, and we will be ready to set up an online interview

inDriver is an international ride-hailing service headquartered in Mountain View, CA. inDriver app's downloads exceed 150M, we are operating in more than 600+ cities in 45 countries.

We are expanding our presence in Southeast Asia, and now we're looking for a Customer Service Specialist who will join our Customer Service department

This position is based in Jakarta in Indonesia

Please notice that CVs in English will be considered primarily.

What you will do
:

• Handle multiple conversations (chats/calls/emails) simultaneously with customers.
• Respond to customer inquiries in a timely and professional manner.
• Document customer interactions and update customer records.
• Follow up on unresolved issues to ensure satisfactory resolution.
• To exceed customers expectations in terms of customer service & accurate information.

What we expect from you
:

• Digital literacy Data entry & Writing skills Google products knowledge: Google Sheets, Google Docs)
• Product knowledge on E Hailing, Product & Services, Travel/ Couriers Competent verbal and written communication.
• Good language speaker (depending on the supported country)
• Typing skills (min. 100 words per minute)
• Experience in using Customer Service CRM (SalesForce/Zendesk/Zoho)

Working terms:

• Unlimited opportunities for professional and career growth;
• The opportunity to become part of an international team of professionals who create one of the greatest success stories in the global IT industry;
• Initial training;
• Working hours: 5/2 shift work

We offer you all the conditions for professional and personal growth with a rapidly growing tech company.

Your resume will be considered within 14 calendar days from the date it was received. If your experience meets the requirements of our company, we will contact you.

If you receive no feedback it means that currently there are no suitable vacancies for you.

Location:
Solo, Central Java

Position:
Service Support Supervisor

Working Arrangement:
Work From Office (WFO), Monday – Friday, 08:30 – 17:30 WIB (with shift rotation and public holiday duties when required)

About J&T Express

Founded in 2015, J&T Express is a global logistics leader with a presence in 13 countries, including Indonesia, China, Vietnam, Malaysia, and Thailand. We connect the world more efficiently through technology-driven solutions, advanced infrastructure, and customer-focused services. With rapid growth in the logistics industry, we continue to deliver innovation and operational excellence to support global commerce.

About the Role

As a
Service Support Supervisor
, you will lead and manage the service support team to ensure customer inquiries, complaints, and escalations are handled effectively and professionally. You will be responsible for developing and implementing SOPs, coaching your team, and monitoring performance to maintain high service standards. This role also requires strong technical foundations, excellent communication, and the ability to perform under pressure in a dynamic environment.

Key Responsibilities

• Supervise, coach, and motivate the Service Support team in handling customer inquiries, escalations, and complaints.
• Develop, implement, and update
  SOPs
  to ensure service consistency and efficiency.
• Monitor team performance and prepare regular service reports.
• Handle complex or escalated customer cases to ensure timely resolution and satisfaction.
• Collaborate with cross-functional teams to resolve service-related issues and streamline workflows.
• Analyze service performance data to identify gaps and propose improvements.
• Ensure smooth operations during shifts, including weekends and public holidays as scheduled.

Requirements

• Education:
  Bachelor's degree in any field.
• Experience:
  Minimum of 3 years in customer service, call center, or service support, with at least 1 year in a supervisory/leadership role (call center or customer service environment is a plus).
• Languages:
  Proficiency in Mandarin (spoken & written) is
  required
  .
• Technical foundation:
  Familiarity with IT systems, SaaS software, and hardware equipment.
• Skills:
• Excellent command of Microsoft Office (Word, Excel, PowerPoint).
• Strong reporting and analytical skills.
• Clear communication, with patience and empathy.
• Strong logical problem-solving skills; able to quickly identify issues and propose solutions.
• Ability to perform under pressure and manage multiple tasks.
• Additional Requirements:
  Willing to work shifts and on public holidays.
• Interpersonal Skills:
  Strong leadership, teamwork, and people management abilities.

Why Join Us?

• Be part of a fast-growing international logistics leader.
• Gain hands-on leadership experience in a dynamic, high-impact role.
• Opportunity to develop SOPs and directly shape service excellence.
• International collaboration and exposure across 13 countries.
• Career growth, skill development, and a culture of innovation.

We are looking for a Customer Support Specialist to join our growing team

As a Customer Support Specialist, you will be on the front lines of our customer experience—responsible for answering inquiries, resolving complaints, and ensuring every customer receives friendly and helpful support.

Responsibilities:

• Respond to customer chat and complain
• Handle customer complaints with professionalism and empathy
• Provide effective solutions and follow up to ensure customer satisfaction.
• Collaborate with internal teams to resolve complex issues.
• Maintain a positive, patient, and service-oriented attitude at all times.

Requirements:

• English communication skills required (basic proficiency can't be acceptable).
• Min. 1 year experience as E-commerce Customer Support
• Excellent communication and interpersonal skills
• Patient, empathetic, and solution-oriented
• Familiar with customer service tools (email, chat apps, CRM) is a plus
• Willing to work in shifts