178 Team Services jobs in Indonesia

Our client, a dynamic professional services firm, is seeking an experienced Operations Manager to oversee administrative functions and ensure efficient day-to-day operations in **Bandar Lampung, Lampung, ID**. This hybrid role requires a balance of on-site leadership and remote coordination. The Operations Manager will be responsible for managing office staff, optimizing administrative processes, overseeing facilities, and implementing operational policies and procedures to support the company's growth and efficiency. A strong background in office management and team leadership is essential.

Key Responsibilities:

• Manage and supervise administrative staff, including reception, secretarial, and general office support.
• Oversee the daily operations of the office, ensuring a smooth and efficient working environment.
• Develop, implement, and maintain administrative policies and procedures.
• Manage office budgets, vendor relationships, and procurement of office supplies and equipment.
• Ensure the upkeep and maintenance of office facilities, including workspace organization and safety standards.
• Coordinate with IT support to ensure the functionality of office technology and systems.
• Plan and organize company events, meetings, and travel arrangements.
• Implement strategies to improve operational efficiency and reduce administrative costs.
• Manage record-keeping systems and ensure data integrity and confidentiality.
• Act as a point of contact for internal and external stakeholders regarding operational matters.

Qualifications:

• Bachelor’s degree in Business Administration, Management, or a related field.
• Minimum of 5 years of experience in office management, operations management, or a similar administrative leadership role.
• Proven experience in managing administrative teams and improving office processes.
• Strong understanding of budgeting, procurement, and vendor management.
• Excellent organizational, time management, and multitasking skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other office management software.
• Strong leadership and people management abilities.
• Effective communication and interpersonal skills, with the ability to interact professionally with all levels of staff and clients.
• Problem-solving skills and the ability to proactively address operational challenges.
• Adaptability to work effectively in both an office setting and remotely.

This role offers a competitive salary, benefits, and the opportunity to play a key role in the operational success of our client’s growing business. If you are a detail-oriented and proactive leader, we encourage you to apply.

Our client is looking for a dedicated Cleaning Services Coordinator to manage and oversee cleaning operations at their facilities. This is an on-site position located in Surabaya, East Java , requiring direct supervision and coordination of cleaning staff and activities. You will be responsible for ensuring that all cleaning standards are met, managing schedules, ordering supplies, and maintaining a safe and sanitary environment for employees and visitors. Your role is vital in upholding the cleanliness and professional appearance of our premises.

Key responsibilities include:

• Developing and implementing comprehensive cleaning schedules for all areas of the facility.
• Supervising, training, and motivating the cleaning team to ensure high-quality service delivery.
• Conducting regular inspections of all areas to ensure cleanliness, hygiene, and adherence to standards.
• Managing inventory of cleaning supplies and equipment, ensuring timely ordering and proper storage.
• Ensuring that all cleaning staff are trained on proper use of equipment and chemicals, and adhere to safety procedures.
• Responding to and resolving any cleaning-related issues or complaints promptly.
• Coordinating with other departments to ensure minimal disruption to daily operations.
• Maintaining accurate records of cleaning activities, inspections, and staff attendance.
• Ensuring compliance with all health, safety, and sanitation regulations.
• Monitoring the condition of cleaning equipment and arranging for maintenance or replacement as needed.
• Implementing best practices in cleaning and sanitation to maintain a pristine environment.
• Communicating effectively with team members, management, and external vendors.
• Identifying opportunities for improving cleaning efficiency and effectiveness.
• Ensuring waste management and recycling programs are maintained.
• Upholding the company's commitment to a clean and healthy workplace.

The ideal candidate will have a minimum of 3 years of experience in cleaning management or a similar role within facilities maintenance. Experience in a supervisory capacity is strongly preferred. Excellent organizational, time management, and communication skills are essential. You should be familiar with cleaning chemicals, equipment, and industry best practices. The ability to lead and motivate a team, coupled with a strong attention to detail, is crucial for this role. A proactive approach to problem-solving and a commitment to maintaining high standards of cleanliness are required. Knowledge of health and safety regulations is mandatory.

**Additional Information**
**Job Number** 25134223
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Belitung Resort, Jalan Pantai Penarikan Dusun Timur Jaya, Sijuk Belitung, Sumatera Selatan, Indonesia, 33414VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Services Account Executive role is designed to represent both **Unified Support** and **Consulting Services** across all stages of the sales framework. The SAE acts as a **trusted advisor** , partnering with AEs, SSPs, CSAMs, and STUs to accelerate cloud growth, AI transformation, and customer value realization.
Core responsibilities:
1. **Deliver Secure, Personalized Cloud Journeys**
2. **Align services to customer goals and drive measurable outcomes.**
3. **Embed services insights into account planning and transformation efforts.**
4. **Protect & Grow Unified Base Services**
5. **Engage early for proactive renewals.**
6. **Collaborate with CSAMs to reinforce value and uncover growth opportunities.**
7. **Achieve renewal rate targets and grow renewing accounts.**
8. **Drive Growth Through Enhanced Solutions**
9. **Land Enhanced Solutions with every product sale.**
10. **Sell consulting engagements and secure new Unified deals.**
11. **Strategic Partnership & Planning**
12. **Co-create transformation plans with full account teams.**
13. **Support MACC planning and execution milestones.** **.**
**Responsibilities**
Responsibilities:
+ Lead Services Sales to realize customer vision through consultative selling, listening, and continuous planning to achieve Enterprise (Major or Strategic) customer business outcomes.
+ Collaborate with stakeholders using a One Microsoft Approach. Identify sales opportunities and drive customer value across sales stages. Manage the sales process for the Microsoft Services portfolio to execute sales across AI Business Solutions, AI Cloud Platforms, and Security.
+ Engage in cross-solution selling with the STU, leveraging the Microsoft Services portfolio to increase revenue growth. Position and sell the Unified Mission Critical Portfolio and Security Services to maintain a secure cloud infrastructure.
+ Identify and sell Microsoft Services to address customer challenges through co-innovation with partners and teams. Engage cross-industry resources to achieve AI Transformation ambitions. Utilize the Account planning process to identify opportunities supported by Custom Consulting Sales and Unified GBB resources.
+ Manage the assigned territory by forecasting accounts, developing a portfolio plan, and executing a sales strategy to increase Unified penetration through alignment with key stakeholders.
+ Build a durable annuity business by securing multiyear agreements and managing renewal with high predictability
**Qualifications**
+ 7-10 years of experience in professional services sales & Cloud transformation
The SAE role is designed for high-impact sellers who can drive **AI transformation** , **cloud growth** , and **customer success** across Strategic and Upper Majors accounts. Recommended qualifications include:
**1. Strategic Sales Expertise**
+ Proven ability to **co-create transformation plans** with AEs, CSAMs, and STUs.
+ Experience in **quota retirement** through ATU-led Account Plans and CSU-led Customer Success Plans.
+ Familiarity with **MACC planning** , consumption forecasting, and milestone execution.
**2. Unified & Consulting Services Knowledge**
+ Deep understanding of **Unified Base Services** and **Enhanced Solutions** .
+ Ability to **land consulting engagements** , secure renewals, and grow Unified deals.
**3. Customer Engagement & Planning**
+ Skilled in **account planning orchestration** , including long-term visioning and 3-horizon roadmaps.
+ Ability to lead **Quarterly Business Reviews** , executive sponsor engagement, and customer governance.
**4. Technical & AI Fluency**
+ Comfortable engaging across all MCEM stages: Listen & Consult, Inspire & Design, Manage & Optimize, Empower & Achieve.
+ Capable of aligning services to **AI transformation goals** and technical strategy.
**5. Cross-Functional Collaboration**
+ Strong partnership with ATU, STU, CSAM, and SSP roles.
+ Ability to embed services insights into planning and execution.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

**Additional Information**
**Job Number** 25130249
**Job Category** Rooms & Guest Services Operations
**Location** Lampung Marriott Resort & Spa, Jl. Pantai Mutun, Pesawaran Regency, Lampung, Indonesia, 35451VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number** 25124879
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Senggigi Beach Resort, Jalan Raya Senggigi Km. 8, Lombok, West Nusa Tenggara, Indonesia, 83355VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Job Description Summary**
The Area Service Leader is responsible for executing the service strategy within a defined geographic area, focusing exclusively on Imaging Modalities. This role ensures operational excellence, drives service growth, and maintains high customer satisfaction through effective leadership of Field Engineers (FEs). The Area Service Leader acts as the primary point of contact for technical service delivery and escalations, partnering closely with commercial teams to support business objectives.
GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
**Job Description**
**Key Responsibilities:**
**Operational Excellence & Team Leadership**
+ Lead and manage a team of Field Engineers to deliver high-quality service across imaging installations.
+ Drive compliance with EHS standards, service protocols, and operational KPIs.
+ Implement rigorous operating mechanisms including performance reviews, scheduling, and escalation handling.
+ Ensure timely execution of preventive maintenance (PM), field modifications (FMI), and installations.
+ Collaborate with HPMs and sales teams to optimize fixed installation schedules.
**Customer & Technical Support**
+ Serve as the first level of escalation for technical and operational issues.
+ Act as the primary contact for customer concerns related to service delivery and technical support.
+ Ensure timely and satisfactory resolution of customer issues, leveraging internal resources as needed.
**People Development**
+ Identify, onboard, and develop new Field Engineers.
+ Foster technical and personal growth through mentorship, training, and knowledge sharing.
+ Promote a culture of accountability, continuous improvement, and teamwork.
**Business Growth Contribution**
+ Support in-country service sales strategies by ensuring exceptional service delivery.
+ Collaborate with commercial teams to identify service opportunities and enhance customer engagement.
+ Drive connectivity initiatives and support digital service transformation.
**Performance Expectations**
+ Maintain daily visibility into team operations and provide timely feedback to internal stakeholders.
+ Ensure 100% onsite checks post-HPM confirmation and provide installation schedules promptly.
+ Deliver HBS within 10 working days and ensure no PMs are overdue beyond warranty/MSA periods.
+ Attend regional team calls and provide accurate updates to Admin/CSM.
+ Achieve service KPIs aligned with ASEAN service quality targets.
**Qualifications:**
+ Bachelor's degree in engineering, Biomedical Technology, or related field.
+ Minimum 6 years of experience in servicing imaging equipment.
+ At least 5 years of leadership experience in imaging service operations.
**Desired Characteristics:**
+ Master's degree or MBA preferred.
+ Proven leadership and team management capabilities.
+ Strong customer relationship and communication skills.
+ Business acumen with a focus on operational efficiency and growth.
+ Ability to drive change, challenge the status quo, and foster innovation.
+ Inclusive leadership style with a focus on trust and engagement.
**Inclusion and Diversity**
GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
#LI-ONSITE
#LI-HYBRID
**Additional Information**
**Relocation Assistance Provided:** Yes

**Job Description Summary**
The Area Service Leader is responsible for executing the service strategy within a defined geographic area, focusing exclusively on Imaging Modalities. This role ensures operational excellence, drives service growth, and maintains high customer satisfaction through effective leadership of Field Engineers (FEs). The Area Service Leader acts as the primary point of contact for technical service delivery and escalations, partnering closely with commercial teams to support business objectives.
GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
**Job Description**
**Key Responsibilities:**
**Operational Excellence & Team Leadership**
+ Lead and manage a team of Field Engineers to deliver high-quality service across imaging installations.
+ Drive compliance with EHS standards, service protocols, and operational KPIs.
+ Implement rigorous operating mechanisms including performance reviews, scheduling, and escalation handling.
+ Ensure timely execution of preventive maintenance (PM), field modifications (FMI), and installations.
+ Collaborate with HPMs and sales teams to optimize fixed installation schedules.
**Customer & Technical Support**
+ Serve as the first level of escalation for technical and operational issues.
+ Act as the primary contact for customer concerns related to service delivery and technical support.
+ Ensure timely and satisfactory resolution of customer issues, leveraging internal resources as needed.
**People Development**
+ Identify, onboard, and develop new Field Engineers.
+ Foster technical and personal growth through mentorship, training, and knowledge sharing.
+ Promote a culture of accountability, continuous improvement, and teamwork.
**Business Growth Contribution**
+ Support in-country service sales strategies by ensuring exceptional service delivery.
+ Collaborate with commercial teams to identify service opportunities and enhance customer engagement.
+ Drive connectivity initiatives and support digital service transformation.
**Performance Expectations**
+ Maintain daily visibility into team operations and provide timely feedback to internal stakeholders.
+ Ensure 100% onsite checks post-HPM confirmation and provide installation schedules promptly.
+ Deliver HBS within 10 working days and ensure no PMs are overdue beyond warranty/MSA periods.
+ Attend regional team calls and provide accurate updates to Admin/CSM.
+ Achieve service KPIs aligned with ASEAN service quality targets.
**Qualifications:**
+ Bachelor's degree in engineering, Biomedical Technology, or related field.
+ Minimum 6 years of experience in servicing imaging equipment.
+ At least 5 years of leadership experience in imaging service operations.
**Desired Characteristics:**
+ Master's degree or MBA preferred.
+ Proven leadership and team management capabilities.
+ Strong customer relationship and communication skills.
+ Business acumen with a focus on operational efficiency and growth.
+ Ability to drive change, challenge the status quo, and foster innovation.
+ Inclusive leadership style with a focus on trust and engagement.
**Inclusion and Diversity**
GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
#LI-ONSITE
#LI-HYBRID
**Additional Information**
**Relocation Assistance Provided:** Yes

**Job Summary:**
Be the expert customers turn to when they need to build strategic, scalable systems. Red Hat Services is looking for a well-rounded Architect to join our team in Jakarta, Indonesia covering Asia Pacific. In this role, you will design and implement modern platforms, onboard and build cloud-native applications, and lead architecture engagements using the latest open source technologies.
You'll be part of a team of consultants who are leaders in open hybrid cloud, platform modernization, automation, and emerging practices - including foundational AI integration. Working in agile teams alongside our customers, you'll build, test, and iterate on innovative prototypes that drive real business outcomes.
This role is ideal for architects who can work across application, infrastructure, and modern AI-enabling platforms like Red Hat OpenShift AI. If you're passionate about open source, building solutions that scale, and shaping the future of how enterprises innovate - this is your opportunity.
**Primary Job Responsibilities:**
+ Design and implement modern platform architectures with a strong understanding of Red Hat OpenShift, container orchestration, and automation at scale.
+ Strong experience in managing "Day-2" operations of Kubernetes container platforms by collaborating with infrastructure teams in defining practices for platform deployment, platform hardening, platform observability, monitoring and alerting, capacity management, scalability, resiliency, security operations.
+ Lead the discovery, architecture, and delivery of modern platforms and cloud-native applications, using technologies such as containers, APIs, microservices, and DevSecOps patterns.
+ Collaborate with customer teams to co-create AI-ready platforms, enabling future use cases with foundational knowledge of AI/ML workloads.
+ Remain hands-on with development and implementation - especially in prototyping, MVP creation, and agile iterative delivery.
+ Present strategic roadmaps and architectural visions to customer stakeholders, from engineers to executives.
+ Support technical presales efforts, workshops, and proofs of concept, bringing in business context and value-first thinking.
+ Create reusable reference architectures, best practices, and delivery models, and mentor others in applying them.
+ Contribute to the development of standard consulting offerings, frameworks, and capability playbooks.
**Required Skills and Experience:**
+ Strong experience with Kubernetes, Docker, and Red Hat OpenShift or equivalent platforms
+ In-depth expertise in managing multiple Kubernetes clusters across multi-cloud environments.
+ Proven expertise in operationalization of Kubernetes container platform through the adoption of Service Mesh, GitOps principles, and Serverless frameworks
+ Migrating from XKS to OpenShift
+ Proven leadership of modern software and platform transformation projects
+ Hands-on coding experience in multiple languages (e.g., Java, Python, Go)
+ Experience with infrastructure as code, automation tools, and CI/CD pipelines
+ Practical understanding of microservices, API design, and DevOps practices
+ Applied experience with agile, scrum, and cross-functional team collaboration
+ Ability to advise customers on platform and application modernization, with awareness of how platforms support emerging AI use cases
+ Excellent communication and facilitation skills with both technical and business audiences, speaking Indonesian is a big plus
+ Willingness to travel up to 40% of the time
**Nice to Have:**
+ Experience with Red Hat OpenShift AI, Open Data Hub, or similar MLOps platforms
+ Foundational understanding of AI/ML, including containerized AI workloads, model deployment, open source AI frameworks
+ Familiarity with AI architectures (e.g., RAG, model inference, GPU-aware scheduling)
+ Engagement in open source communities or contributor background
**About Red Hat**
Red Hat ( is the world's leading provider of enterprise open source ( software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
**Inclusion at Red Hat**
Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
**Equal Opportunity Policy (EEO)**
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
**Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.**
**Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email** ** ** **. General inquiries, such as those regarding the status of a job application, will not receive a reply.**