3,035 Tech Support jobs in Indonesia

Key Responsibilities:

• Troubleshoot and resolve hardware, software, servers, storage and network issues.
• Provide first-level technical support to end-users via phone, email, or in-person.
• Install, configure, and update computer systems and software as needed.
• Assist with setting up new user accounts, workstations and servers
• Collaborate with the IT team to resolve technical issues.
• Assist in maintaining and managing IT inventory, including hardware and software.
• Support the IT team with additional projects and tasks as needed.
• Familiar with Mikrotik, Windows Server, Active Directory, Proxmox and storage server
• Familiar with warehouse

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field (preferred but not mandatory).
• Experience 2-4 year as IT Support Role.
• Basic knowledge of computer hardware, software, and networking fundamentals.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills and a customer-focused attitude.
• Willingness to learn and adapt to new technologies.
• Willing to be placed in Magelang (Central Java)

Job Responsibilities:

• Troubleshoot and resolve hardware, software, servers, storage and network issues.
• Provide first-level technical support to end-users via phone, email, or in-person.
• Install, configure, and update computer systems and software as needed.
• Assist with setting up new user accounts, workstations and servers
• Collaborate with the IT team to resolve technical issues.
• Assist in maintaining and managing IT inventory, including hardware and software.
• Support the IT team with additional projects and tasks as needed.
• Familiar with Mikrotik, Windows Server, Active Directory, Proxmox and storage server
• Familiar with warehouse.

Requirements:

• Bachelors degree in Information Technology, Computer Science, or a related field (preferred but not mandatory).
• Experience 1-2 year as IT Support Role.
• Basic knowledge of computer hardware, software, and networking fundamentals.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills and a customer-focused attitude.
• Willingness to learn and adapt to new technologies.
• Willing to be placed in Magelang

Key Responsibilities:

• Troubleshoot and resolve hardware, software, servers, storage and network issues.
• Provide first-level technical support to end-users via phone, email, or in-person.
• Install, configure, and update computer systems and software as needed.
• Assist with setting up new user accounts, workstations and servers
• Collaborate with the IT team to resolve technical issues.
• Assist in maintaining and managing IT inventory, including hardware and software.
• Support the IT team with additional projects and tasks as needed.
• Familiar with Mikrotik, Windows Server, Active Directory, Proxmox and storage server
• Familiar with warehouse.

Requirements:

• Bachelors degree in Information Technology, Computer Science, or a related field (preferred but not mandatory).
• Experience 1-2 year as IT Support Role.
• Basic knowledge of computer hardware, software, and networking fundamentals.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills and a customer-focused attitude.
• Willingness to learn and adapt to new technologies.
• Willing to be placed in Magelang

• Provide expert-level technical support to customers via phone, email, and in-person channels, addressing inquiries and resolving issues efficiently.
• Investigate, diagnose, and troubleshoot complex technical problems related to our software and hardware products.
• Escalate unresolved issues to appropriate internal teams (e.g., engineering, product development) with detailed documentation and clear problem descriptions.
• Guide customers through product features, functionalities, and best practices to ensure optimal usage.
• Document all customer interactions, troubleshooting steps, and resolutions accurately in the CRM system.
• Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
• Mentor and train junior customer support representatives, sharing best practices and technical expertise.
• Identify recurring customer issues and provide feedback to product and engineering teams for potential improvements.
• Contribute to the development and implementation of new support strategies and initiatives.
• Ensure customer satisfaction by delivering timely, empathetic, and effective support solutions.
• Handle customer complaints and difficult situations with professionalism and de-escalation techniques.
• Participate in team meetings and contribute to a positive and collaborative work environment.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in a customer support or technical helpdesk role, with at least 2 years in a senior capacity.
• Proven expertise in troubleshooting software and hardware issues.
• Excellent understanding of IT systems, networks, and common operating systems.
• Exceptional communication, interpersonal, and active listening skills.
• Strong analytical and problem-solving abilities with a keen eye for detail.
• Proficiency with CRM software (e.g., Zendesk, Salesforce) and helpdesk ticketing systems.
• Ability to remain calm and professional under pressure.
• Experience in training or mentoring junior staff is highly desirable.
• A proactive attitude towards learning and adapting to new technologies.
• This role requires working on-site in Pekanbaru, Riau, ID .

Location: Based in Indonesia

aims to empower every workplace to be an AI-driven company. We envision that our clients will be using our AI tools as a foundation in their everyday operations. As we continue bringing our innovative approach to fast-growing companies across manufacturing, aerospace, logistics, and maritime, we are looking for a Customer Success Executive to join us on this exciting journey.

This role is critical in ensuring our customers gain maximum value from our solutions, including our Cognitive Maintenance (CGM) and CMMS platforms. You will be the key link between our clients, product team, and vibration experts—driving smooth onboarding, effective product adoption, and long-term client satisfaction.

As a Technical Support Executive, you will act as the voice of the customer within Your role requires a balance of customer support, account management, and technical product knowledge to guide customers from onboarding through continued engagement, while ensuring their needs are met and expectations exceeded.

As part of our team, you will work in a fast-paced environment with a talented, international team to deliver industrial-grade solutions that drive cognitive maintenance, machine health monitoring, and workplace safety.

We value team members who take ownership, move fast, and are hungry to build impactful solutions. We've secured strategic partnerships and government recognition for our work—now we're scaling further, and we want you on board.

Key Responsibilities

Customer Support & Onboarding

• Provide responsive support to address customer queries and resolve issues.
• Guide and train customers during initial setup, trials, and onboarding to ensure smooth adoption of the product.

Account Management & Customer Engagement

• Maintain regular communication with clients to ensure expectations are met.
• Conduct check-in calls, review meetings, and feedback sessions to drive long-term customer success.
• Document customer interactions, updates, and notes on HubSpot or internal platforms.

Product Adoption & Development

• Ensure customers are aware of and actively using relevant product features.
• Collaborate with the Product team by relaying customer feedback and feature requests.
• Contribute to product roadmaps and help shape CGM & CMMS development priorities.

Vibration Analysis & Platform Updates

• Conduct weekly reviews of Vibration Experts' analyses and prepare customer-facing updates.
• Manually update the platform with analysis findings and communicate results to customers.

Cross-Functional Collaboration

• Liaise with the Product Development team to prioritize enhancements based on customer needs.
• Support the BD team by assisting in product demonstrations, technical discussions, and resolving customer queries during sales conversations.

Process Documentation

• Maintain accurate records of customer interactions, tickets, and support notes.
• Ensure documentation processes are standardized for consistency and knowledge sharing.

Requirements

• Bachelor's degree in Business, Engineering, Communications, or a related field.
• 2–3 years of experience in customer success, account management, or client-facing roles in a technology/SaaS/AI company.
• Excellent proficiency in the English language.
• Strong communication and interpersonal skills with proven ability to manage customer relationships.
• Detail-oriented with excellent organizational skills for managing documentation and client records.
• Ability to analyze technical reports (such as vibration analysis) and translate findings into customer-friendly insights.
• Experience with CRM platforms (e.g., HubSpot) for managing accounts and customer interactions.
• Self-motivated, proactive, and comfortable working in a fast-paced startup environment.
• Ability to collaborate effectively across teams (Product, BD, Technical).

Bonus

• Prior experience in industrial domains (manufacturing, maritime, aerospace, logistics).
• Exposure to AI/IoT solutions or technical customer support.
• Ability to conduct technical product demos confidently.

Are you passionate and skilled at providing exceptional technical support for cloud infrastructure solutions? If so, we invite you to join our team at Arupa Cloud Nusantara as a Junior Technical Support, only if:

• You have experience in managing and troubleshooting cloud services.
• You excel at diagnosing and resolving customer technical issues.
• You enjoy working closely with customers to ensure their technical problems are solved efficiently and effectively.

If you meet these criteria and are excited about the opportunity to contribute to our success, we would love to hear from you

Arupa Cloud Nusantara is an Information Technology (IT) company with a laser focus on providing cloud services and solutions. We are committed to empowering businesses with transformative cloud solutions, revolutionizing industries, and driving sustainable growth in the digital era. Our partnerships with top global brands such as VMware, Veeam, Zerto, Microsoft, Dell, HP, Supermicro, Nvidia, Minio, Acoba, Zettagrid, RedHat, and many more, enable us to offer the Indonesian market the opportunity to easily and simply consume advanced technology for their business. Established in 2017, we now continuously serve Indonesia in over 12 cities and over 5 countries worldwide. Join us on our journey of innovation, collaboration, and unparalleled success.

Requirements:

• Technical skill is must.
• Hands on Experience (installation, managing & troubleshooting) with Operating System Windows & Linux
• Familiar with System (Web, Mail, Fileshare, etc)
• Hands on Experience with Networking (routing, VPN, Load balancer is good point)
• At least 1 year experience in IT Helpdesk or Technical Support preferably in the IT industry
• Good Customer Service Skills
• Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience
• Strong empathy for customers and passion for revenue and growth
• Strong computer skills and the ability to troubleshoot and diagnose problems
• Analytical and process-oriented mindset
• Ability to command a group of individuals in a room quickly and be assertive in a public environment
• Ability to work in an entrepreneurial environment in a team and individually

Responsibilities:

• Responding to queries via chat, email, or phone
• Creating, monitoring, managing tickets
• Providing technical assistance for questions and problems
• Resolving problems and manage escalation to higher level if problems are not resolved
• Following up with customers to ensure full resolution of issues
• Writing technical guidance for new and updated software
• Guide customer during onboarding; perform demo or direct guide to deploy service
• Participate on project winning/POC/Implementation
• help to implement, deployed and excecute project with direction from presales or project manager

Benefits:

• Competitive base salary.
• Annual company bonus based on KPI scoring and company performance.
• Annual rewards trip based on company performance.
• Full-time permanent employment after a successful contract period.
• Tunjangan Hari Raya (THR).
• BPJS Kesehatan and BPJS Ketenagakerjaan.
• Private health insurance.
• Training and professional development opportunities.
• A collaborative and innovative work environment.

All CVs will be treated with the highest level of confidentiality, and only shortlisted candidates will be contacted.

• Provide advanced technical support to customers via email, chat, and phone.
• Troubleshoot and resolve complex software and hardware issues.
• Guide customers through product setup, usage, and troubleshooting.
• Document customer interactions and resolutions accurately in the CRM system.
• Identify and escalate critical issues to appropriate teams.
• Contribute to the development and maintenance of knowledge base articles and FAQs.
• Gather customer feedback and provide insights to product and engineering teams.
• Ensure high levels of customer satisfaction and retention.
• Stay up-to-date with product updates and technical changes.
• Assist in training new support team members.

• High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
• 3+ years of experience in technical customer support or a related role.
• Proficiency in troubleshooting software applications and common operating systems.
• Excellent communication, interpersonal, and problem-solving skills.
• Experience with CRM software and helpdesk ticketing systems.
• Ability to explain technical concepts clearly and concisely.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage time effectively in a remote setting.
• Experience supporting SaaS products is highly preferred.
• A passion for customer service and technology.

• Provide advanced technical support to customers via email, chat, and phone.
• Troubleshoot and resolve complex customer issues related to our software/hardware products.
• Act as a subject matter expert for product-related inquiries.
• Mentor and guide junior customer support representatives.
• Develop and maintain comprehensive knowledge base articles and FAQs.
• Identify trends in customer issues and provide feedback to product and engineering teams.
• Ensure high levels of customer satisfaction through timely and effective resolutions.
• Manage customer escalations and ensure appropriate follow-up.
• Contribute to improving support processes and customer experience.
• Maintain accurate records of customer interactions and issue resolutions.

• Proven experience as a Customer Support Specialist or in a similar technical support role.
• Minimum of 4 years of experience in customer service, with at least 2 years in a senior or lead capacity.
• Strong technical aptitude and ability to quickly learn new software and systems.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Outstanding communication and interpersonal skills, with a focus on empathy and patience.
• Experience with CRM software and support ticketing systems.
• Ability to work independently and manage time effectively in a remote setting.
• Proficiency in English and Bahasa Indonesia.
• Experience with (specific product category, e.g., SaaS, cloud services, hardware) is a strong advantage.

• Manage a portfolio of clients, ensuring their successful adoption and utilization of our services.
• Onboard new clients, providing comprehensive training and support.
• Serve as the primary point of contact for client inquiries and technical issues.
• Proactively identify and address client needs and potential challenges.
• Conduct regular check-ins and business reviews with clients to assess satisfaction and identify growth opportunities.
• Troubleshoot technical problems and provide effective solutions in a timely manner.
• Collaborate with internal technical teams to resolve complex client issues.
• Educate clients on new features and best practices to maximize product value.
• Gather client feedback and communicate insights to product and development teams.
• Develop and maintain strong, long-term client relationships.
• Contribute to the development of customer success resources and documentation.
• Monitor client usage patterns and identify at-risk accounts.

• Bachelor's degree in a relevant field or equivalent practical experience.
• Minimum of 3 years of experience in customer success, account management, or technical support roles.
• Proven ability to manage client relationships and drive customer satisfaction.
• Strong technical aptitude and ability to understand and explain complex software or technology.
• Excellent communication, presentation, and interpersonal skills.
• Proficiency in CRM software and helpdesk ticketing systems.
• Strong problem-solving and analytical skills.
• Ability to work independently and manage time effectively in a remote environment.
• Experience in the tech industry is highly desirable.
• A proactive approach to client engagement and retention.