18 Technical Architecture jobs in Indonesia

Our client is seeking a highly experienced Senior Software Architect to design and guide the development of complex enterprise solutions in Semarang, Central Java, ID . This pivotal role requires a deep understanding of software development lifecycles, architectural patterns, and modern technology stacks. The ideal candidate will have a proven track record of designing scalable, robust, and maintainable software systems, leading development teams, and making critical technical decisions. Responsibilities include defining the overall architecture for new applications and systems, evaluating and selecting appropriate technologies, and ensuring adherence to coding standards and best practices. You will be responsible for mentoring software engineers, conducting code reviews, and troubleshooting complex technical issues. This position demands strong analytical, problem-solving, and communication skills, with the ability to articulate technical concepts to both technical and non-technical stakeholders. You will collaborate closely with product managers, business analysts, and other engineers to translate business requirements into technical specifications and architectural designs. Experience with cloud platforms (AWS, Azure), microservices architecture, and DevOps practices is highly valued. The successful candidate will be a forward-thinking technologist, passionate about building high-quality software and driving innovation. This role is crucial for shaping the technical future of our client's products and services.

Qualifications:

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• Minimum of 10 years of experience in software development, with at least 5 years in a software architect or lead technical role.
• Extensive experience in designing and implementing large-scale enterprise applications.
• Proficiency in multiple programming languages (e.g., Java, Python, C#) and frameworks.
• Deep understanding of architectural patterns, design principles, and software development methodologies (Agile, Scrum).
• Experience with cloud computing platforms and microservices architecture.
• Strong knowledge of databases, APIs, and distributed systems.
• Excellent leadership, communication, and problem-solving skills.
• Experience with CI/CD pipelines and DevOps practices is a plus.

Our client is at the forefront of blockchain innovation for enterprise solutions, and they are seeking a highly skilled Senior Blockchain Solutions Architect to join their fully remote global team. This role is pivotal in designing and implementing robust, scalable, and secure blockchain architectures for enterprise clients across various industries, including supply chain, finance, and healthcare. You will be instrumental in translating business requirements into innovative blockchain strategies and technical designs. The ideal candidate possesses a profound understanding of distributed ledger technologies (DLT), consensus algorithms, smart contracts, and enterprise integration patterns. You will work with clients to identify blockchain use cases, design end-to-end solutions, and guide development teams through implementation. Responsibilities include conducting technical assessments, defining architecture specifications, selecting appropriate blockchain platforms (e.g., Hyperledger Fabric, Ethereum Enterprise), designing data models, and ensuring integration with existing enterprise systems. Strong knowledge of cloud platforms (AWS, Azure, GCP) and their blockchain services is highly desirable. You will also be responsible for evaluating emerging blockchain technologies, providing technical leadership, and ensuring the security and performance of deployed solutions. A Bachelor's or Master's degree in Computer Science, Engineering, Information Technology, or a related field, coupled with at least 8 years of experience in software architecture and a minimum of 4 years focused on blockchain architecture and enterprise solutions, is required. Proven experience in leading blockchain projects, excellent analytical and problem-solving skills, and strong communication and stakeholder management abilities are essential. The ability to effectively articulate complex technical concepts to both technical and non-technical audiences and to thrive in a dynamic, remote team environment is critical.
Key Responsibilities:

• Design and architect end-to-end enterprise blockchain solutions.
• Evaluate and select appropriate blockchain platforms and technologies.
• Develop technical specifications and blueprints for blockchain implementations.
• Ensure the security, scalability, and performance of blockchain architectures.
• Integrate blockchain solutions with existing enterprise systems and cloud platforms.
• Provide technical leadership and guidance to development teams.
• Collaborate with clients to identify business needs and define blockchain use cases.
• Conduct proof-of-concept projects and technology assessments.
• Stay updated on industry trends and advancements in blockchain technology.
• Develop and maintain comprehensive technical documentation.

Our client is a leading innovator in enterprise solutions, looking for an exceptional Senior Cloud Solutions Architect to join their fully remote, global team. This role is pivotal in designing and implementing scalable, secure, and high-performance cloud-based architectures for our diverse client base. You will be responsible for understanding complex business requirements and translating them into effective cloud strategies and technical solutions, primarily leveraging major cloud platforms like AWS, Azure, or Google Cloud. Your expertise will guide clients through the entire cloud adoption lifecycle, from initial assessment and planning to migration and ongoing optimization. Responsibilities include developing comprehensive cloud architecture blueprints, defining infrastructure as code (IaC) strategies, and ensuring adherence to best practices in cloud security and compliance. You will collaborate closely with development, operations, and security teams to deliver robust and cost-effective solutions. This position requires deep technical knowledge of cloud services, networking, databases, security, and containerization technologies (e.g., Docker, Kubernetes). Strong experience in migrating on-premises workloads to the cloud and optimizing cloud environments for performance and cost is essential. The ideal candidate is a strategic thinker with excellent communication and presentation skills, capable of engaging with both technical and non-technical stakeholders. We seek individuals who are passionate about cloud technology, possess a proactive approach to problem-solving, and thrive in a dynamic, remote work environment. A Bachelor's or Master's degree in Computer Science, Engineering, or a related field, along with significant experience as a Cloud Solutions Architect, is required. Relevant cloud certifications (e.g., AWS Certified Solutions Architect, Azure Solutions Architect Expert) are highly desirable.

Our client is looking for a visionary Lead Solutions Architect to design and implement robust enterprise-level IT solutions in **Makassar, South Sulawesi, ID**. This role is critical in shaping the technological future of our organization, requiring a deep understanding of system architecture, cloud technologies, and business processes. You will be responsible for translating complex business requirements into scalable, secure, and efficient technical designs. This includes creating architectural blueprints, defining technology standards, and ensuring the seamless integration of various software and hardware components.

The ideal candidate will have extensive experience in designing and delivering high-availability systems, coupled with a strong grasp of modern technology stacks, including microservices, APIs, and data warehousing. You will lead a team of architects and engineers, providing technical guidance and mentorship. Responsibilities include evaluating new technologies, conducting proof-of-concepts, and making recommendations for technology adoption. Strong collaboration skills are essential as you will work closely with business stakeholders, development teams, and operations to ensure architectural alignment and successful project execution. This position requires a proactive approach to identifying technical debt and developing strategies for its remediation. You will also play a key role in defining the company's IT strategy and roadmap, ensuring it supports long-term business objectives. Security and compliance considerations must be embedded into all architectural designs.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field. Master’s degree or relevant certifications are a strong plus.
• Minimum of 10 years of experience in IT architecture, with at least 4 years in a lead or principal architect role.
• Proven expertise in designing and implementing cloud-based solutions (AWS, Azure, or GCP).
• Strong knowledge of various architectural patterns, including SOA, microservices, and event-driven architectures.
• Experience with enterprise systems such as ERP, CRM, and SCM.
• Familiarity with cybersecurity best practices and compliance frameworks.
• Excellent analytical, problem-solving, and communication skills.
• Demonstrated ability to lead and mentor technical teams.

Red Hat is hiring a Specialist Solution Architect (Automation) to drive enterprise adoption of its Ansible Automation Platform in Indonesia. In this role, you will be the catalyst creating opportunities, solving problems, and establishing working relationships with customers in our key enterprise accounts, government agencies and service provider partners. You'll need to possess excellent communication and people skills balanced with technical expertise, passion for open source, and a thorough understanding of business and IT challenges encountered at the enterprise level. Through a series of structured in-person interactions the Specialist Solution Architect will win the trust and confidence of customer engineering, development and operations teams by aligning their requirements and use cases with the functional capabilities of the Ansible Automation Platform.
**What you will do:**
+ Act as a technical advisor, guiding customers from presales to post-sales implementation, ensuring successful deployments.
+ Lead technical validation through demos, workshops, and pilot projects to align customer needs with Ansible capabilities.
+ Develop reusable solution frameworks and content to empower sales teams and standardize customer outcomes.
+ Collaborate with product teams to enhance customer experience and advocate for customer needs internally.
+ Assist your team with responding to RFPs for customer success
**What you will bring:**
Technical Skills:
+ Expertise in Ansible Automation Platform (certifications preferred) and tools like Puppet/Chef/SaltStack/Terraform. Strong hands on skill.
+ 3+ years in automation; 5-8 years in architecture/development/consulting roles.
+ Proficiency in Linux (RHEL/Satellite), Cisco network automation, and DevOps methodologies.
Business Skills:
+ Ability to engage C-level stakeholders, address enterprise IT challenges, and propose cross-platform solutions.
+ Experience building relationships across large IT organizations and managing end-to-end proof-of-concept processes.
Preferred Qualifications:
+ Red Hat certifications (RHCE, Ansible Specialist, Architect) and a degree in Computer Science/Engineering.
+ Thought leadership through industry contributions (whitepapers, conferences, etc.) and staying updated on automation trends.
**About Red Hat**
Red Hat ( is the world's leading provider of enterprise open source ( software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
**Inclusion at Red Hat**
Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
**Equal Opportunity Policy (EEO)**
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
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Identifies and evaluates industry trends (customer industry verticals, information technology (IT) industry), gathers customer/partner insights. Develops and expands existing impactful relationships with customer and partner architects, C-level technical decision makers (TDMs), and business stakeholders (to the extent that the customer/partner will call for consultation without being prompted). Guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Actively listens, creates, and sustains constructive tension and trust with customers/partners by respectfully challenging their decisions and/or areas where they might do more and encouraging them to consider alternative architectures/solutions and approaches. Drives their team in operating and optimizing complex and high-impact situations for strategic customers/partners in collaboration with internal stakeholders. Owns complex customers/partner relationships to anticipate, identify, propose resolution, and lead removal of technical blockers through regular technical reviews and check-ins to accelerate consumption and solution implementations. Proactively uses deep knowledge of the offerings, practices, products, services, solutions, and value propositions of Microsoft and its competitors in customer/partner conversations and to propose and coach others to develop new solutions to scale across multiple customers/partners while demonstrating the business case and presenting alternative scenarios. Leads the adoption of Microsoft offerings based on analysis/differentiation of Microsoft and competitor products to influence the industry-wide direction for specific architecture(s). Leverages market insights to assist leadership in defining global vision by identifying relevant areas in which to drive up-skilling. Leads and may assemble virtual teams around technologies and customer/partner challenges by sharing ideas, insights, and strategic, technical input with technical teams, internal communities across the field, and the larger virtual team across Microsoft using knowledge of Microsoft architectures and their context in the competitive landscape. Connects gaps and patterns across business and technology areas, and drives changes and improvements to existing intellectual property (IP), technologies, and/or processes that enable solutions to scale across customers/partner.
**Responsibilities**
**Security Expertise**
+ We are looking for a Cloud Solution Architect (CSA), specializing in Threat Protection and Cloud Security who is passionate about driving our customers' security & AI transformation on the Microsoft Platform.
+ Candidates will have the technical aptitude and experience to learn new cloud security technologies and understand relevant cloud security market trends and knowledge of competitive Landscape of cloud security platforms and competitors.
+ Subject Matter Expertise in two or more of the following security solutions: Threat protection, SIEM and Incident Response; Extended Detection and Response (XDR); Security Orchestration, Automation, and Response (SOAR); Security Operation Center Management; Identity and Access Management; Cloud Infrastructure; Cloud Security
**Customer Centricity**
+ Drive positive Customer Satisfaction & become a trusted advisor. Provide feedback & insights from customers/partners. Be the Voice of Customer to share insights and best practices, connect with Global Security teams at Microsoft, Engineering and Product teams to remove blockers and influence the solution roadmap.
+ Land an end-to-end value prop for Security (i.e., Zero Trust) which spans the breadth of Microsoft Security offerings, and with focus on Threat Protection, ID + Access Management and Cloud Security.
**Accelerate Customer Outcomes**
+ Share expertise, contribute to IP creation & re-use to accelerate customer outcomes. Run Architectural Design Session to build a plan for implementing the solution - governing design in line with customer business goals and their technical environment. Outcome is consensus on solution design and next steps toward production.
+ Collaborate and orchestrate with other CSAs and MS stakeholders including FastTrack, partner, and Microsoft Consulting in developing complex end-to-end Enterprise solutions with the Microsoft Security platform.
**Business Impact**
+ Position and deliver solutions that drive Security product usage and develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments. Identify resolutions to Customer blockers by leveraging SA subject matter expertise.
+ Deliver according to MS best practices & using repeatable IP. Accelerate Business Value of overall Security adoption by improving security posture and ensuring that the solution exhibits "Secure by Design" framework, such as high-performance levels, security, scalability, maintainability, appropriate reusability, and reliability upon deployment.
**Qualifications**
**Required/Minimum Qualifications**
+ Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
+ OR equivalent experience
+ 4+ years of experience and understanding of large-scale security deployments in enterprise-wide environments.
**Additional or Preferred Qualification**
Desired Microsoft Technology & Industry Equivalent. Certification in one or more of the following areas:
+ Microsoft Certified: Cybersecurity Architect Expert - SC100
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

In **Small, Medium Enterprises & Channel (SME&C)** , we are driven by the purpose of empowering customers through the unique value of the Microsoft cloud by building a globally led, digital-first scale organisation aligned with partners, with SME&C being one of Microsoft's fastest-growing customer segments.
With a vision to "Build and sell Microsoft AI, Cloud applications, services, and devices with partners, empowering people and organisations to achieve more," **Global Channel Partner Sales** (GCPS) within SME&C is responsible for driving revenue outcomes with partners through innovative solutions-at scale, and this is where you come in.
We are looking for a **Partner Solution Architect (PSA), specialising in AI Business Process (Dynamics 365 and Power Platform)** , who is passionate about enabling partner transformation. This is a partner-facing role, owning the technical relationship between the partner and Microsoft.
You will be responsible for guiding our partners' transformation in AI Business Process, helping them identify and achieve their business objectives through best-in-class engagement and partner co-selling, while also working cross-collaboratively and embracing our SME&C Culture priorities: Diversity and Inclusivity, Wellbeing, Sustainability, and Learning.
**Responsibilities**
+ **Partner Transformation, Strategic Programs and Solution Development:** Accelerate partner transformation and growth by leveraging the Microsoft value proposition and increase partner portfolio capabilities with key Microsoft innovations. Aid partners to develop and implement high quality solutions and/or services leveraging Microsoft's latest technologies 
+ **Technical Leadership:** Develop and maintain depth and breadth of technical and professional skills, along with business acumen and industry knowledge. Exhibit a deep level of knowledge in the AI Business Process Solution area.  
+ **Enablement Execution:** Lead and/or contribute to the delivery of workshops, bootcamps, and trainings necessary to build partners' technical skills.
+ **Technical Engagement:** Lead technical engagements, including Briefings, Proof of Concepts, Architectural Design Sessions, and Hackathons.
+ **Best Practice Sharing:** Collaborate with Microsoft's Engineering teams to generate technical insight and enable best practices sharing.
+ **Other** : Embody our  culture  and  values   
**Qualifications**
+ Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
+ OR equivalent experience
+ Experience working in a partner-facing role
+ Experience working on technical projects
+ Proven ability in designing and deploying solutions in the AI Business Process solution area, specifically Dynamics 365 and Power Platform, with experience in ERP.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

Solution Development Architect - Cybersecurity
Apply ( Location:Jakarta, Indonesia
+ Area of InterestCustomer Experience
+ Job TypeProfessional
+ Technology Interest*None
+ Job Id1443856
**Meet the Team**
You will be joining the dynamic groundbreaking customer & partner facing Solution Development Architects in Customer Experience department of Cisco. This team solves complex technology solutions by bringing together the best of Cisco technologies, CX capabilities & offers and partner solutions together to build high quality, economic & executable solutions that helps customers realise the business value and the most out of their investment in technology.
**Your Impact**
We are seeking a Solution Development Architect - Cyber Security to join our dynamic Customer Experience (CX) team. You will be driving creation of Service Solutions which will encompass Cybersecurity transformation projects. This is an opportunity to not just introduce technology, but to craft and execute Cybersecurity strategies that secures business & enables them to execute at high velocity! Your Cybersecurity expertise and creative solutions will accelerate innovation for numerous companies.
**About You** **:**
You're a highly versatile security practitioner with strong eye for business and deep understanding of customer Cybersecurity organisational, operational, business, and technical challenges.
You have broad architectural and operational understanding of Cybersecurity solutions, including how to best deploy technical solutions and programs for maximum return on investment.
You know how to overcome organisational challenges and objections when conveying value, impact, and business risk reduction from Cybersecurity solutions. You understand their challenges and can relate with stories from prior experience, responding to support their asks and needs for advice, support, and mentorship.
**What you'll do at Cisco**
You will be responsible for driving Cybersecurity professional Services business growth for Cisco across APJ Service Providers leveraging the extensive portfolio & capabilities that CX has across Advisory, Transformation and Operations for Telco, IT & OT.
As part of your role you will work closely with Portfolio sales, service sales and Service Provider Security sales teams.
+ You will engage with senior customer representatives including CISO & other stakeholders on topics around Telco & IT Cybersecurity, adjacent technical areas, and application of technology and programs in the business
+ Provides trusted support, advice and mentorship on the latest trends and developments in Cybersecurity and how these can be used to provide lasting business value and impact for our customers.
+ Applying your practitioner experience in solving these challenges elsewhere you'll help our customers with their journey, articulating Cisco's outstanding value proposition and architecture for Cybersecurity and how Cisco can help our customers succeed with their Cybersecurity goals
+ Identify prospects and convert those into opportunities for Cisco to drive product, software and/or Professional Services bookings growth
**Minimum Qualifications** **:**
1. Requirements/Preferred Experience:
+ Bachelor or Master's degree in a relevant area
+ Certifications-CCNP-Service Provider / Data Center, CISSP, CRISC, CISA and CISM-and advantage.
2. 15+ years relevant experience with at least five (5 ) years as: senior Cybersecurity Practitioner, Solution Architect or Cybersecurity Operations leader in a major organization, in a 'big 4+1' company or other leading Cybersecurity consulting organization; or a combination thereof.
3. Proven experience in Cybersecurity in last 4-5 years in presales, Solution Development in customer facing roles with preferred specialisation in Service Provider / Telecommunication industry. (Other vertical experiences in Financial Services; Public Sector, Utilities or Technology also welcome)
4. Excellent presentation skills - ability to deliver engaging workshops to both technical and non-technical audiences on Cybersecurity (with AI)
**Preferred Qualifications**
+ MBA is preferred
**#WeAreCisco** (This is the Standard and cannot be changed)
#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.
Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.
We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do!
Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!
**Message to applicants applying to work in the U.S. and/or Canada:**
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees haveaccess ( to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.
Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco's flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco's Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
Do you have a passion for Azure PaaS/IaaS and using best-in-class tools created by Microsoft? Are you looking for a role where you can interact directly with large enterprise customers to improve the stability and performance of the solutions they are deploying in Azure? Do you want to join one of Microsoft's fastest growing businesses? If so, we are looking for you!
Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer's most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.
This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ Planning and delivering proactive and reactive support including onsite presence as needed (post Covid restrictions)
+ You will work with a larger customer account team to strengthen customer relationships and to work on Microsoft cloud and application innovation strategies that allow you to develop an immediate and long-term Customer Success Plan and Value Based Delivery for reactive and proactive needs
+ You will Identify and manage customer goals and Support for Mission Critical (SfMC) opportunities across Azure PaaS to improve the quality, consumption, and health of the customer's solution
+ You will drive and participate in proactive delivery management as well as spot performance issues, analyze problems, and drive activities focused on stabilizing and optimizing your customer's solution
+ You will work with internal Microsoft support teams, account teams, product engineering and service engineering teams and other stakeholders to ensure a streamlined and efficient customer support experience
+ You will apply and share lessons learned for continuous process and delivery improvement for the customer and peers
+ You will engage in meetings with your customers and account teams to review Support for Mission Critical services, customer support issues, and articulate your Customer Success Plans
+ You will share and gain knowledge through technical communities
+ You will contribute to on-call rotations to ensure a high quality of service for the critical incidents created by Support for Mission Critical customers
**Qualifications**
Required Qualifications
+ 5+ years of technical engineering experience with coding in C#, Java, Typescript, JavaScript, or Python OR equivalent
+ 5+ years of experience architecting and building enterprise services on Azure or AWS
+ 5+ years of Azure PaaS experience with SME-level depth in:
+ Azure Container Services (AKS, ACA, ACI)
+ Azure API Management
+ Azure App Service
+ Azure Function
+ Application Development
+ Strong expertise in designing and implementing Azure PaaS solutions
+ Skilled in writing secure, reliable, maintainable code with testing/debugging
+ Proficient in GitHub and/or Azure DevOps
+ Proven experience delivering complex enterprise software
+ Comfortable operating in ambiguous, fast-paced environments
+ Must have outstanding customer service skills with excellent oral and written communication skills as well as experience providing training to peers or customers.
+ Must demonstrate strong interpersonal and leadership skills while working with diverse audiences including highly technical IT professionals, engineers, developers, and architects as well as executives and management professionals in both customer and Microsoft teams.
Preferred Qualifications
+ Familiar with Microsoft Cloud Adoption and Well-Architected Frameworks
+ Deep knowledge of .NET Core, .NET Framework, and C#
+ Strong background in DevSecOps and Site Reliability Engineering
+ Proficient in application monitoring tools (App Insights, Prometheus, Grafana)
+ Experienced in microservice design and container ecosystems (Kubernetes, Docker, Service Mesh)
+ Strong experience in Azure storage, networking, and compute solutions
+ Knowledge of high availability and disaster recovery for IaaS
+ Familiar with Azure security services/features
+ Skilled in infra-as-code using Azure Bicep, ARM templates, Terraform, Ansible
+ Experience in systems management, network operations, software support, IT consulting, or related roles.
+ Solid understanding of client/server, networking, and Internet technologies fundamentals.
+ Knowledge and experience in multi-cloud platforms like AWS, GCP etc.
+ Knowledge and experience in Microsoft Copilot products, AI, and Machine Learning
+ Knowledge and experience in Azure relational databases and NoSQL database services
+ Knowledge and experience in open-source technology like LAMP
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .