1,432 Technical Coordinator jobs in Indonesia

• Provide high-level technical support to customers via phone, email, chat, and potentially video conferencing.
• Diagnose, troubleshoot, and resolve complex technical issues related to the company's products and services.
• Guide customers through step-by-step solutions, ensuring clear communication and understanding.
• Escalate unresolved issues to appropriate technical teams (e.g., Tier 2/3 support, development) while maintaining ownership and follow-up.
• Document all customer interactions, technical issues, and resolutions accurately in the CRM system.
• Develop and maintain a deep understanding of the company's product features, functionalities, and common technical challenges.
• Contribute to the creation and improvement of support documentation, knowledge base articles, and FAQs.
• Identify trends in customer issues and provide feedback to product development and quality assurance teams.
• Assist in training new support staff on technical aspects of products and support processes.
• Proactively identify opportunities to enhance customer satisfaction and loyalty through exceptional service.
• Adhere to established service level agreements (SLAs) and performance metrics.
• Participate in ongoing training to stay updated on product enhancements and new technologies.

• High school diploma or equivalent; Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
• Minimum of 3 years of experience in technical customer support or a similar role.
• Proven expertise in troubleshooting software applications, hardware, or specific technical systems relevant to the company's offerings.
• Excellent understanding of operating systems, networking concepts, and common software troubleshooting techniques.
• Exceptional communication, active listening, and interpersonal skills.
• Strong analytical and problem-solving abilities, with a methodical approach to issue resolution.
• Ability to explain complex technical concepts in a clear and concise manner to non-technical users.
• Proficiency with CRM software and helpdesk ticketing systems.
• Self-motivated, organized, and able to work independently in a remote setting, managing time effectively.
• Flexibility to work various shifts as required to cover customer needs.

• Provide high-level technical support to customers via email, chat, and phone, resolving complex product-related issues.
• Troubleshoot and diagnose software problems, identify root causes, and implement effective solutions.
• Guide customers through product features, functionalities, and best practices.
• Document customer interactions, technical issues, and resolutions accurately in the CRM system.
• Create and maintain technical documentation, FAQs, and knowledge base articles.
• Collaborate with engineering and product teams to report bugs and suggest product enhancements.
• Assist in onboarding new customers and providing proactive support to ensure user success.
• Identify trends in customer issues and provide feedback to improve product quality and support processes.
• Contribute to training and mentoring junior support staff.
• Manage workload effectively and prioritize urgent issues to ensure timely resolution.
• Maintain a high level of customer satisfaction through professional and empathetic interactions.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in technical customer support, preferably within a SaaS or software company.
• In-depth understanding of software troubleshooting methodologies and tools.
• Excellent problem-solving and analytical skills.
• Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Experience with CRM software (e.g., Zendesk, Salesforce Service Cloud) and ticketing systems.
• Ability to work independently and manage time effectively in a fully remote environment.
• Strong customer advocacy skills and a passion for delivering exceptional service.
• Familiarity with common operating systems (Windows, macOS) and web technologies.
• Experience working with distributed teams and contributing to a positive remote work culture.

• Oversee the day-to-day operations of apprenticeship programs in various technical trades.
• Recruit and screen potential apprentices, conduct information sessions, and manage the application process.
• Liaise with partner companies and host employers to secure apprenticeship placements.
• Coordinate the development and delivery of training curricula and schedules.
• Monitor apprentice performance, provide guidance, and address any issues that arise.
• Ensure compliance with all government regulations, industry standards, and program policies.
• Maintain accurate records of apprentice enrollment, progress, and certifications.
• Organize and facilitate mentorship programs and networking events for apprentices.
• Act as a point of contact for apprentices, employers, and training instructors.
• Develop and manage program budgets and resource allocation.
• Prepare reports on program performance, outcomes, and recommendations for improvement.

• High school diploma or equivalent; a degree in Education, Business Administration, or a related field is a plus.
• Minimum of 3 years of experience in program coordination, education administration, or HR, preferably within vocational training or apprenticeships.
• Strong understanding of technical trades and the needs of the industry.
• Excellent organizational and administrative skills, with meticulous attention to detail.
• Proficiency in using student management systems or databases.
• Strong communication, interpersonal, and negotiation skills.
• Ability to motivate and guide young individuals.
• Experience in recruitment or workforce development is an advantage.
• Familiarity with regulatory requirements for apprenticeship programs.
• Ability to work effectively in a team and independently.

• Manage the recruitment, selection, and onboarding of new apprentices.
• Develop and maintain apprenticeship training plans and curricula in collaboration with industry experts.
• Coordinate and schedule on-the-job training and classroom-based instruction.
• Liaise with vocational schools, training centers, and industry partners.
• Monitor apprentice progress, performance, and attendance, providing feedback and support.
• Serve as a primary point of contact for apprentices, offering guidance and addressing concerns.
• Ensure compliance with all relevant apprenticeship standards and regulations.
• Maintain accurate program records, including attendance, performance evaluations, and certifications.
• Organize and facilitate program events, such as orientation sessions and graduation ceremonies.
• Contribute to the continuous improvement and evaluation of apprenticeship programs.

• Bachelor's degree in Education, Human Resources, Business Administration, or a related field.
• Minimum of 3 years of experience in program coordination, education, or HR, preferably within vocational training or apprenticeships.
• Strong understanding of technical trades and skills development.
• Excellent organizational, planning, and project management skills.
• Exceptional communication, interpersonal, and motivational abilities.
• Experience in curriculum development or training coordination is a plus.
• Proficiency with MS Office Suite and familiarity with student/apprentice management systems.
• Ability to work effectively in a hybrid environment and manage tasks independently.
• Passion for education, workforce development, and supporting career pathways.
• Knowledge of the local training landscape in **Medan, North Sumatra, ID** is advantageous.

• Oversee the daily operations and administration of the technical trades apprenticeship program.
• Develop and refine program curriculum and training materials in collaboration with subject matter experts.
• Coordinate the recruitment and selection process for new apprentices.
• Manage the onboarding process for new apprentices, including documentation and initial orientation.
• Facilitate the matching of apprentices with experienced mentors and supervisors.
• Schedule and track apprentice training sessions, workshops, and rotations.
• Monitor apprentice progress and performance, providing regular feedback and support.
• Maintain accurate records of apprentice participation, achievements, and compliance.
• Liaise with educational institutions and training providers to ensure curriculum alignment.
• Act as a point of contact for apprentices, mentors, and relevant stakeholders.
• Ensure compliance with all program policies, industry standards, and regulatory requirements.
• Develop and implement strategies for program improvement and expansion.
• Organize and facilitate program events, such as graduation ceremonies or skill competitions.
• Generate reports on program status, outcomes, and key performance indicators.
• Manage program budgets and resources effectively.

• Bachelor's degree in Human Resources, Education, Business Administration, or a related field.
• Minimum of 3 years of experience in program coordination, HR, or education administration, preferably with a focus on apprenticeships or vocational training.
• Strong understanding of technical trades and skilled labor requirements.
• Excellent organizational, planning, and time management skills.
• Exceptional interpersonal and communication skills, with the ability to engage diverse stakeholders.
• Proficiency in using HRIS, learning management systems (LMS), and other relevant software.
• Ability to work independently and manage multiple priorities in a remote setting.
• Experience in curriculum development or training coordination is a plus.
• High level of professionalism and discretion.
• A proactive approach to problem-solving and continuous improvement.
• Experience in developing and managing budgets.
• Familiarity with apprenticeship frameworks and certifications.

• Coordinate the recruitment and selection process for new apprentices, liaising with vocational schools, training providers, and industry partners.
• Manage the onboarding process for apprentices, including necessary paperwork, orientation, and initial placements.
• Act as a primary point of contact for apprentices, providing support, guidance, and mentorship throughout their program.
• Liaise with partner companies to ensure apprentices receive appropriate on-the-job training and supervision.
• Track apprentice progress, including work hours, training modules completed, and skill development milestones.
• Maintain accurate and up-to-date records of all apprentices, training logs, and program documentation.
• Ensure compliance with all relevant apprenticeship standards, regulations, and company policies.
• Organize and facilitate regular check-ins, feedback sessions, and performance reviews for apprentices.
• Identify and address any challenges or issues that arise during the apprenticeship, working towards timely resolutions.
• Assist in the development and refinement of training curricula and program materials.
• Coordinate logistical aspects of training sessions or workshops, potentially involving remote delivery.
• Generate reports on program status, apprentice progress, and key metrics for management.
• Foster a positive and supportive learning environment for all apprentices.
• Contribute to the continuous improvement of the apprenticeship program based on feedback and outcomes.

• Bachelor's degree in Education, Human Resources, Business Administration, or a related field is preferred.
• Minimum of 3 years of experience in program coordination, HR, or vocational training/education.
• Strong understanding of apprenticeship models and technical trades is a significant advantage.
• Excellent organizational, administrative, and time management skills.
• Proficiency in using project management tools, spreadsheets, and virtual collaboration platforms.
• Exceptional communication and interpersonal skills, with the ability to connect with diverse groups of individuals.
• Experience in conflict resolution and problem-solving.
• Ability to work independently and proactively in a remote setting.
• A genuine interest in fostering talent development and vocational careers.
• This position is fully remote, requiring a reliable internet connection and a conducive home office environment to support apprentices in Balikpapan, East Kalimantan, ID and across the network.

• Develop, implement, and manage a structured apprenticeship program focused on technical skill acquisition.
• Source and recruit potential apprentices through various channels, including online platforms, educational institutions, and community outreach.
• Design and curate training modules and learning materials in collaboration with subject matter experts.
• Coordinate the delivery of training sessions, workshops, and hands-on practical exercises, ensuring high-quality learning experiences.
• Manage the onboarding process for new apprentices, including orientation, paperwork, and initial integration into their respective teams.
• Monitor apprentice progress, provide regular feedback, and conduct performance evaluations in line with program objectives.
• Act as a mentor and point of contact for apprentices, offering guidance, support, and career advice throughout their program.
• Liaise with internal department managers and mentors to ensure alignment between training and practical application.
• Track key program metrics, such as completion rates, skill progression, and post-program employment, and generate reports for management.
• Ensure compliance with all relevant regulations and industry standards for apprenticeship programs.
• Continuously evaluate and improve the apprenticeship program based on feedback and performance data.

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