1,212 Technical Delivery jobs in Indonesia

Senior Technical Project Manager

New
20231 Medan, North Sumatra IDR20000000 Annually WhatJobs

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full-time
Our client is seeking an experienced and results-driven Senior Technical Project Manager to lead complex technology projects from inception to completion. This is a fully remote position, ideal for a seasoned professional who thrives in a virtual environment and excels at coordinating distributed teams. You will be responsible for planning, executing, and finalizing projects according to strict deadlines and within budget, while ensuring high-quality deliverables. This role requires a strong understanding of software development lifecycles, agile methodologies, and effective stakeholder management.

Responsibilities:
  • Define project scope, goals, and deliverables that support business objectives in collaboration with senior management and stakeholders.
  • Develop comprehensive project plans, including timelines, resources, and budget.
  • Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
  • Liaise with project stakeholders on an ongoing basis.
  • Estimate the resources and participants needed to achieve project goals.
  • Delegate tasks and responsibilities to appropriate personnel.
  • Identify and manage project dependencies and critical path.
  • Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
  • Build, develop, and grow any business relationships vital to the success of the project.
  • Manage project risks and issues, implementing mitigation strategies.
  • Track project milestones and deliverables using appropriate tools.
  • Conduct project post-mortems and create a recommendations report in order to identify successful and unsuccessful project elements.
  • Develop best practices and tools for project execution and management.
  • Ensure project documentation is complete, current, and stored appropriately.
  • Lead and motivate cross-functional project teams.
  • Provide regular progress reports to senior management.
  • Foster a collaborative and productive remote working environment.

Qualifications:
  • Bachelor's degree in Computer Science, Engineering, Business, or a related field; Master's degree preferred.
  • Minimum of 8 years of experience in project management, with at least 5 years in a technical project management role.
  • Proven track record of successfully managing complex, large-scale technology projects.
  • Strong understanding of software development methodologies (Agile, Scrum, Waterfall).
  • Excellent leadership, communication, and interpersonal skills.
  • Experience with project management software (e.g., Jira, Asana, Microsoft Project).
  • Ability to manage multiple projects simultaneously.
  • Strong risk management and problem-solving skills.
  • PMP, CSM, or similar certification is highly desirable.
  • Proven ability to work effectively in a remote, distributed team environment.
  • Experience managing projects involving (mention relevant tech stacks/domains, e.g., cloud computing, AI/ML, data analytics) is a plus.
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Senior Technical Project Manager

New
60111 Surabaya, East Java IDR19000000 month WhatJobs

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full-time
We are seeking a seasoned Senior Technical Project Manager to lead complex software development and technology implementation projects. This role requires a blend of strong technical acumen, exceptional project management skills, and the ability to navigate dynamic, fast-paced environments. You will be responsible for defining project scope, managing resources, mitigating risks, and ensuring the successful delivery of high-quality software solutions. This is a fully remote position, allowing you to contribute your expertise from anywhere.

Key Responsibilities:
  • Lead the planning, execution, and delivery of software development projects from initiation to closure.
  • Define project scope, objectives, and deliverables in collaboration with stakeholders.
  • Develop detailed project plans, including timelines, resource allocation, and budget management.
  • Manage cross-functional teams of developers, QA engineers, designers, and business analysts.
  • Identify and mitigate project risks and issues, proactively addressing potential roadblocks.
  • Ensure clear and effective communication among project team members and stakeholders.
  • Track project progress, milestones, and deliverables, providing regular status reports.
  • Implement and adhere to agile methodologies (Scrum, Kanban) or other project management frameworks.
  • Manage vendor relationships and third-party integrations as needed.
  • Ensure the quality and timely delivery of all project outputs.

Qualifications:
  • Bachelor's degree in Computer Science, Engineering, or a related technical field.
  • Minimum of 6 years of experience in technical project management, with a strong emphasis on software development projects.
  • Proven experience in managing full SDLC (Software Development Life Cycle) projects.
  • Proficiency in project management tools (e.g., Jira, Confluence, Asana, MS Project).
  • Strong understanding of agile development methodologies.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to manage multiple projects concurrently and prioritize effectively.
  • Technical background or strong understanding of software development concepts is essential.
  • PMP or Scrum Master certification is a plus.
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Senior Technical Project Manager

New
90230 Makassar, South Sulawesi IDR28000000 month WhatJobs

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Job Description

full-time
We are searching for a highly skilled and experienced Senior Technical Project Manager to lead complex technology initiatives. This is a fully remote opportunity, allowing you to leverage your expertise from any location. As a Senior Technical Project Manager, you will be responsible for the successful planning, execution, and delivery of software development projects, ensuring they are completed on time, within budget, and to the highest quality standards. You will manage cross-functional teams, stakeholder expectations, and project risks, driving projects from inception through completion. This role demands exceptional leadership, communication, and organizational skills, coupled with a strong understanding of software development lifecycles and project management methodologies.

Key Responsibilities:
  • Plan, execute, and close technology projects, ensuring adherence to scope, schedule, and budget.
  • Define project scope, goals, and deliverables, identifying and managing project dependencies and critical path.
  • Develop detailed project plans, including resource allocation, timelines, and milestones.
  • Lead and motivate project teams, fostering a collaborative and high-performance environment.
  • Manage stakeholder communication, providing regular updates on project progress, risks, and issues.
  • Identify, assess, and mitigate project risks and issues proactively.
  • Ensure quality assurance and control throughout the project lifecycle.
  • Manage vendor relationships and contracts as required.
  • Utilize agile and/or waterfall methodologies as appropriate for project delivery.
  • Facilitate project meetings, including kick-off, status updates, and retrospectives.
  • Conduct post-project reviews and implement lessons learned to improve future project execution.
  • Manage project documentation and reporting.

Qualifications:
  • Bachelor's degree in Computer Science, Engineering, Business Administration, or a related field. A Master's degree or PMP/Agile certification is highly desirable.
  • Minimum of 8 years of experience in project management, with a significant focus on technology and software development projects.
  • Proven track record of successfully managing complex, multi-disciplinary projects from initiation to completion.
  • Strong understanding of software development methodologies (Agile, Scrum, Waterfall).
  • Excellent leadership, communication, negotiation, and interpersonal skills.
  • Proficiency in project management tools such as Jira, Asana, Trello, MS Project, or similar.
  • Ability to manage distributed teams and work effectively in a remote environment.
  • Strong problem-solving and critical thinking abilities.
  • Experience in risk management and change management.
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Senior Technical Project Manager

New
15112 Tangerang, Banten IDR500000000 Annually WhatJobs

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Job Description

full-time
Our client, a leading technology solutions provider, is seeking a highly experienced Senior Technical Project Manager to lead complex, cross-functional technology projects in a fully remote capacity. This is an exceptional opportunity to drive innovation and deliver impactful results from your home office. The Senior Technical Project Manager will be responsible for the planning, execution, and delivery of technology initiatives, ensuring they are completed on time, within budget, and to the highest quality standards. You will manage all phases of the project lifecycle, from initiation and planning through execution, monitoring, control, and closure. Key responsibilities include defining project scope and objectives, developing detailed project plans, managing project resources, identifying and mitigating risks, communicating with stakeholders, and ensuring successful project outcomes. The ideal candidate will possess a strong technical background, with a deep understanding of software development methodologies (Agile, Scrum, Waterfall) and IT infrastructure. Proven experience in managing large-scale, complex technology projects, ideally within a remote or distributed team environment, is essential. A Project Management Professional (PMP) or equivalent certification is highly preferred. You must possess exceptional leadership, communication, and stakeholder management skills, with the ability to influence and motivate teams. As this role is entirely remote, strong self-discipline, organization, and proficiency with collaboration tools (e.g., Jira, Asana, Slack, Zoom) are critical for success. You will be expected to proactively manage your workload, facilitate virtual meetings, and ensure clear and consistent communication across all project participants. This role offers the opportunity to work with cutting-edge technologies and contribute to projects that have a significant impact on our client's business objectives. Your home office will serve as your primary base of operations, connecting you to a global network of professionals.

Qualifications:
  • Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field; Master's degree preferred.
  • Minimum of 8-10 years of experience in technical project management.
  • Proven experience managing complex IT projects, including software development and infrastructure implementations.
  • Strong understanding of project management methodologies (Agile, Scrum, Waterfall).
  • PMP or similar project management certification is highly desirable.
  • Excellent leadership, communication, and stakeholder management skills.
  • Proficiency in project management software and collaboration tools.
  • Demonstrated ability to manage projects remotely and lead distributed teams effectively.
  • Strong risk management and problem-solving capabilities.
This position offers a highly competitive salary, comprehensive benefits, and the chance to lead impactful technology projects in a dynamic, remote-first environment.
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Sr Technical Lead

GE Vernova

Posted 26 days ago

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Job Description

**Job Description Summary**
In this role, you will work closely with customers, Delivery Manager and Project Manager not just to understand but also, to define customer requirements, develop technical proposals, and set expectations for software implementations/upgrades and interface projects. You will lead technical delivery is the project as per your domain expertise workstream , as well as an individual contributor, on these engagements, contributing to software implementation, power application tuning, troubleshooting, customization, and integration into customer systems while balancing scope versus project time and resource commitments. You will act as an SME for the organization, coordinating cross-organizationally and independently mentoring project team.
Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role has moderate autonomy, requiring high levels of operational judgment.
**Job Description**
Key Responsibilities:
+ Work with the Project Manager (PM) through close coordination for scope management, schedule, risk management, and quality management.
+ Accountable for successful delivery of technical scope items to meet the schedule, cost and quality commitments.
+ Project Execution control: Build effective Work Breakdown Structures (WBS) .
+ Manage project team and activities to drive project deliverables
+ Communicate effectively with Project Manager, Customer, Project team (APAC and global), DevOps on project and technical items such as project status, risks and mitigation, scope, and issues
+ Trigger and validate engineering Gate Reviews (Requirements, Design, Factory Testing Readiness, Site Acceptance Readiness) within GEV and the customer
+ Utilize software delivery performance measurement tools and indicators (e.g. Jira burndown charts)
+ Collaborate with Technical Leader and SME to deploy GEV transmission and distribution solution to client environments:
+ Prepare input data such as network model files, load & generation forecasts, future planning scenarios, resources availability, and generation cost data.
+ Prepare, modify, and configure client and testing input data for solutions by creating scripts/Simulator for FAT or split data feed from customer for SIT/UAT.
+ Convert and validate client CIM network models using developed tools and scripts, validating powerflow results.
+ Collaborate with our Service Engineering development lead during the development cycle to ensure all custom deliverables meet defined needs and standards and are on time and budget
+ Respond to all client inquiries, bugs, and product ideas for in-flight projects and file tickets for the Product or project team
+ Lead the simulation of project scenarios utilising combinations of solutions, configuration, and input data.
+ Perform use case and client specific testing runs and lead factory and site acceptance testing.
+ Debug software, documenting issues for the testing teams.
+ Analyse and assess data and results of project activities and tasks.
+ Hands-On experience, with certification a plus, in deploying solution to the GEV or Client staging.
+ Report on project outcomes and present findings to project partners and stakeholders.
+ Utilize GEV Product knowledge and expertise to drive excellence in execution through continuous improvement, change management (costs base reduction, lead time reduction, productivity improvement, quality improvement, etc)
+ Agile mindset and ability to work with one or more Scrum Teams (Region and Global team) to execute and deliver solutions for our customers
+ Good understanding of DevOps concepts, such as automated builds, automated deployments and automated tests, to lead customers and apply those concepts to your daily deliverables
+ Validate project scope review in coordination with the Solution Design team identifying, documenting, and estimating any change requests (CR) or project risks with mitigation plans. Work with Project Manager to communicate with customer.
+ Assist in the tendering process for project proposals or CRs working with the Customer Engagement team/resource managers to validate scope and estimates as well as reviewing each proposal with the customer.
+ Ensure a smooth transfer to maintenance at project end
+ Engage in Customer management activities with Project Manager
+ Work with Project Manager to report or resolve any process non-conformances in a timely manner
**Qualifications/Requirements**
+ Bachelor's or Master degree in Information Technology, Computer Science, Physics, Electrical Engineering, or related Engineering Discipline from an accredited university or college
+ **Experience** .
+ You have strong electricity industry knowledge, with 7+ years relevant work experience.
+ You will bring strong analysis skills including requirements elicitation and management skills.
+ You understand how to trace a requirement to a design specification and the test plans / cases.
+ You are comfortable automating processes and utilizing or building scripting solutions to support product solutions.
+ You bring software development experience and a strong understanding of the SDLC and integrating custom solutions into a product, in our case the GEV GridOS product.
+ **Knowledge** . You are highly familiar with emerging energy industry trends and implications on utility clients in the area of DER management, Transmission, Wide area monitoring (WAMS), distribution planning, IT, SCADA and asset management with a strong background in analysis.
**Desired Characteristics**
Teamwork.
+ You are a natural collaborator and demonstrate a "we before me" attitude.
Problem Solving.
+ You can quickly understand and analyse various approaches and processes and are able to configure solutions to client needs given existing product functionality. You have the ability to drill down to the details, obtaining the right level of specificity for your team. You can creatively solve complex problems.
Communication.
+ Strong written and verbal communication style. Can effectively share complex technical topics with various levels of audience.
Growth Mindset.
+ You are deeply curious and love to ask questions. You're a lifelong learner.
Client Focus.
+ You enjoy being in front of clients, listening to their needs. You are deeply focused on ensuring their success. You can create powerful user stories detailing the needs of your clients.
Innovation.
+ A genuine interest in new tools and technology. You learn new software quickly without extensive documentation or hand holding.
**Nice to have:**
+ Master's degree.
+ AWS Certification.
+ DevOps hands on experience.
+ Cybersecurity hands on experience.
+ Familiarity with cloud-based solutions and deployment activities (Azure and / or GCP)
+ Utility integration experience (E.g. SCADA, ADMS, OT, OMS , WAMS, DERMS, etc.)
+ Familiar with SCADA Protocols, WAMS C37 protocols, Phasor data concentrator and phashorpoints
+ Experience with power system analysis software (eg OpenDSS, CYME, Powerfactory, Synergi etc.)
+ Familiar with Operating system such as MS-Windows Server and Red Hat Linux
+ Familiar with Kubernates, microservices, data stores like elasticsearch, PostgreSQL, Kibana, Grafana, kafka
+ Familiar with Programming experience in software development with Microsoft Visual Studio / Development tools, Eclipse, C#, and C++ programming
+ Experience in using Virtualization (VMware vSphere, vCenter, vMotion, Microsoft Hyper-V, Nutanix, etc)
+ Experience in software analysis, design, quality assurance, architecture, and Agile development methodology
+ Basic knowledge in Automatic process deployment, continues improvement (CI) and continues deployment (CD), GitOps, Automation Management Platform (AMP), Ansible
+ Demonstrated ability to learn new software development practices, languages, and tools
+ Familiar with project testing such as Factory acceptance test (FAT), Site acceptance test (SAT) and user acceptance test (UAT)
+ Familiar with web and other technologies such as HTML 5, Javascript, CSS and JQuery, Perl script, Phyton, strawberry Perl, RDBMS system such as oracle, MS-SQL, Oracle, PostgreSQL, Microsoft Power BI reporting, Tableau, crystal reports, etc
**Additional Information**
**Relocation Assistance Provided:** No
#LI-Remote - This is a remote position
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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Senior Technical Project Manager - Remote

New
40521 Purwakarta, West Java IDR15000000 month WhatJobs

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Job Description

full-time
Our client is seeking a highly experienced and motivated Senior Technical Project Manager to lead complex, cross-functional technology initiatives. This is a fully remote position, offering the flexibility to work from anywhere within Indonesia. You will be responsible for the end-to-end management of multiple projects, ensuring they are delivered on time, within scope, and on budget. Key responsibilities include developing detailed project plans, managing project schedules, identifying and mitigating risks, allocating resources effectively, and fostering strong communication channels between technical teams, stakeholders, and executive leadership. The ideal candidate will have a proven track record of successfully managing software development lifecycle projects, agile methodologies (Scrum, Kanban), and delivering high-quality software products. You will also be responsible for stakeholder management, including regular status reporting, expectation setting, and issue resolution. This role requires exceptional leadership, problem-solving, and communication skills, with a strong ability to influence and drive results in a distributed team environment.
Responsibilities:
  • Define project scope, goals, and deliverables in collaboration with senior management and stakeholders.
  • Develop comprehensive project plans, including timelines, resource allocation, and budget management.
  • Manage and track project progress using appropriate tools and techniques.
  • Identify, assess, and manage project risks and issues.
  • Facilitate and lead project team meetings, ensuring clear communication and action items.
  • Manage stakeholder expectations and provide regular project updates.
  • Ensure adherence to quality standards and best practices.
  • Mentor and guide junior project team members.
  • Drive continuous improvement in project management processes.

Qualifications:
  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • Minimum of 7 years of experience in project management, with at least 3 years in a senior role.
  • Proven experience managing complex technical projects, preferably in software development.
  • Strong understanding of Agile methodologies (Scrum, Kanban).
  • Excellent leadership, communication, and interpersonal skills.
  • Proficiency in project management software (e.g., Jira, Asana, MS Project).
  • Ability to work independently and manage multiple priorities in a remote setting.
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Senior Technical Project Manager - SaaS Platform

New
41511 Cimahi, West Java IDR15000000 month WhatJobs

Posted today

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Job Description

full-time
Our client is seeking a highly motivated and experienced Senior Technical Project Manager to join their dynamic, fully remote team. This role is crucial for overseeing the end-to-end delivery of complex software development projects, primarily focusing on their innovative SaaS platform. You will be responsible for defining project scope, objectives, and deliverables in collaboration with stakeholders, managing project timelines, resources, and budgets effectively. This position requires a proactive approach to identifying and mitigating project risks, ensuring clear and consistent communication across development teams, product owners, and senior management. As a remote-first organization, you will leverage cutting-edge collaboration tools to foster a connected and productive work environment. Your responsibilities will include developing detailed project plans, tracking progress using agile methodologies (Scrum/Kanban), conducting regular sprint reviews and retrospectives, and ensuring that all project milestones are met on time and within scope. You will also be instrumental in driving process improvements within the project management lifecycle, mentoring junior project managers, and ensuring the successful adoption of new project management tools and techniques. The ideal candidate will possess a strong understanding of the software development lifecycle, excellent leadership skills, and the ability to thrive in a fast-paced, distributed environment. This is an exceptional opportunity to make a significant impact on a growing technology company and contribute to the success of a market-leading product. You will be expected to champion best practices in project management and stakeholder engagement, ensuring alignment with strategic business objectives. Join us and help shape the future of our SaaS offerings from anywhere in the world. The company culture emphasizes collaboration, innovation, and continuous learning, providing ample opportunities for professional growth and development within a supportive and engaging remote setting.
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Remote Lead Project Manager (Technical)

New
76011 Balikpapan, East Kalimantan IDR22000000 month WhatJobs

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Job Description

full-time
We are seeking a highly experienced and motivated Lead Project Manager to oversee and manage complex technical projects from initiation to completion. This is a fully remote position, allowing you to lead project teams and drive success from anywhere. The ideal candidate will have a proven track record in managing cross-functional teams, delivering projects on time and within budget, and possess strong leadership, communication, and organizational skills. You will be responsible for planning, executing, and closing projects, ensuring alignment with strategic goals and stakeholder expectations.

Key Responsibilities:
  • Lead the planning, execution, and delivery of multiple technical projects simultaneously.
  • Define project scope, goals, deliverables, and success criteria in collaboration with senior management and stakeholders.
  • Develop detailed project plans, including timelines, resource allocation, and budget management.
  • Manage project teams, providing direction, motivation, and performance feedback.
  • Identify and mitigate project risks and issues, developing contingency plans as needed.
  • Ensure effective communication and stakeholder management throughout the project lifecycle.
  • Track project progress, report on key performance indicators, and provide regular updates to stakeholders.
  • Oversee the quality of project deliverables and ensure they meet established standards.
  • Manage project budgets and ensure adherence to financial constraints.
  • Facilitate project closure activities, including lessons learned and post-project reviews.
  • Champion best practices in project management methodologies (e.g., Agile, Waterfall).
  • Stay current with project management tools and techniques.

Qualifications:
  • Bachelor's degree in a relevant field (e.g., Computer Science, Engineering, Business) or equivalent experience.
  • Minimum of 7 years of experience in project management, with a significant portion focused on technical projects.
  • Proven experience leading and managing complex, cross-functional technical projects.
  • Strong understanding of project management methodologies, tools, and best practices.
  • Excellent leadership, communication, and interpersonal skills.
  • Proficiency in project management software (e.g., Jira, Asana, Microsoft Project).
  • Ability to manage multiple projects, prioritize tasks, and meet deadlines effectively.
  • Strong analytical and problem-solving skills.
  • Experience with stakeholder management and expectation setting.
  • PMP or Agile certification is highly desirable.
  • Experience working in a remote team environment is a plus.
This remote leadership role offers a challenging and rewarding opportunity to drive key technical initiatives and advance your project management career within a forward-thinking organization.
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Technical Support Lead

New
40288 Bandung, West Java IDR9000000 month WhatJobs

Posted today

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Job Description

full-time
Our client, a rapidly expanding software solutions provider, is seeking a skilled and experienced Technical Support Lead to spearhead their customer service operations in a fully remote capacity. This is a pivotal role for an individual passionate about delivering exceptional customer experiences and leading a high-performing technical support team. As the Technical Support Lead, you will be responsible for managing the day-to-day operations of the support desk, ensuring timely and effective resolution of customer inquiries and technical issues. Your primary duties will include supervising, mentoring, and training support agents, setting performance goals, and monitoring service level agreements (SLAs). You will also be tasked with developing and refining support processes, creating knowledge base articles, and identifying trends in customer issues to proactively address potential problems. This role requires a deep understanding of the company's products and services, coupled with excellent troubleshooting and diagnostic skills. You will act as a point of escalation for complex technical problems, providing hands-on support when necessary. Collaboration with product development and engineering teams is key to relaying customer feedback and driving product improvements. The ideal candidate will possess strong leadership abilities, exceptional communication skills, and a customer-centric mindset. Proficiency in CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is essential. We are looking for a proactive problem-solver who can motivate a team and maintain a high level of customer satisfaction in a dynamic, remote-first environment. This is a fantastic opportunity to shape the customer support function and make a significant impact on client retention and success. Responsibilities:
  • Lead and manage a team of technical support specialists.
  • Oversee daily support operations, ensuring efficient ticket resolution and customer satisfaction.
  • Develop and implement support strategies and best practices.
  • Create and maintain a comprehensive knowledge base and FAQs.
  • Monitor support channels and respond to customer inquiries promptly.
  • Handle escalated technical issues and provide advanced troubleshooting.
  • Train and mentor new support staff, fostering a collaborative team environment.
  • Analyze support metrics to identify areas for improvement and report on team performance.
  • Collaborate with engineering and product teams to resolve product issues and provide feedback.
Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
  • Minimum of 5 years of experience in technical support, with at least 2 years in a leadership or supervisory role.
  • Proven experience managing customer support teams and workflows.
  • Strong understanding of software applications and troubleshooting methodologies.
  • Experience with CRM and helpdesk ticketing systems.
  • Excellent problem-solving, analytical, and communication skills.
  • Ability to work effectively in a remote team environment.
  • Customer-focused attitude with a passion for service excellence.
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Technical Support Lead

New
46111 Tasikmalaya, West Java IDR12000000 Annually WhatJobs

Posted today

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Job Description

full-time
Our client, a leading software solutions provider, is seeking an experienced Technical Support Lead to manage their customer service and helpdesk operations. This position is located in **Tasikmalaya, West Java, ID**, and offers a Hybrid work arrangement, blending on-site responsibilities with remote flexibility. You will be responsible for overseeing the technical support team, ensuring timely and effective resolution of customer inquiries and technical issues. The ideal candidate will have a strong background in IT support, excellent leadership qualities, and a passion for delivering outstanding customer service. Responsibilities include managing support tickets, developing troubleshooting guides, training support staff, and identifying areas for process improvement. You will also liaise with the development and engineering teams to address product bugs and enhancements. We are looking for a proactive individual with exceptional problem-solving skills, strong communication abilities, and the capacity to remain calm and efficient under pressure. A Bachelor's degree in Computer Science, Information Technology, or a related field, along with a minimum of 5 years of experience in technical support, with at least 2 years in a supervisory or lead role, is required. Familiarity with ITIL best practices and CRM software is advantageous. You will play a critical role in enhancing customer satisfaction and maintaining the company's reputation for excellent service. This role requires a combination of on-site presence in **Tasikmalaya, West Java, ID** for team management and key client interactions, alongside remote work capabilities for independent task management and broader team communication.
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