6,408 Technical Infrastructure jobs in Indonesia

Integration and technical Infrastructure Manager

Jakarta, Jakarta IDR120000000 - IDR240000000 Y Turner & Townsend Pty Limited

Posted today

Job Viewed

Tap Again To Close

Job Description

Company Description

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.

Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people's lives. Working in partnership makes it possible to deliver the world's most impactful projects and programmes as we turn challenge into opportunity and complexity into success.

Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.

We are majority-owned by CBRE Group, Inc., the world's largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.

Please visit our website:

Job Description

The role of the Integration and technical Infrastructure Manager (ITIM) requires strong interpersonal, communication and organizational skills. We are seeking a Project Manager with the ability to self-direct and who has a strong background in Fit-Out/Construction management, with an emphasis on delivering Telecom/Critical environments/Data center projects.

  • The ITIM will be a relentless advocate for managing a safe worksite, supporting the implementation of the Client High Risk Activity (HRA) program and work with our Construction PM and landlord groups to deliver trade collaboration methods to improve safe working and co-ordination of the job sites.
  • The ITIM is responsible for coordinating internal client's scope and resource efforts, requirements, and schedules with those of the GC, Owned Vendors and Suppliers to ensure a smooth and timely handover of the fitted-out Data Centre facility and capacity to the Client Operations team and Business Groups.
  • The ITIM will coordinate with the Data Center Engineering (DCE) team and support specialty consultants to review, improve and execute the design.
  • The ITIM is responsible for the coordination of the materials procurement, and timely installation.
  • The ITIM will align with the Construction PM to agree delivery strategies across multi sites and manage a continuous improvement program that will result in a lean project delivery approach.
  • The ITIM will be responsible for identifying and managing stakeholder dependencies, potential project related risks and construction deliverables and handoffs, escalating to leadership as necessary for resolution/reporting.
  • The ITIM will work alongside the DCD Construction manager and report into the Regional ITIM team leader and is responsible for the timely delivery of Integration and Technical Infrastructure scope and deliverables, within the agreed parameters of Cost. Quality, Safety and Time.

Business Processes:

  • Create and/or maintain best practices to identify and incorporate cost-effective solutions in line with evolving build and lease program specification requirements and report on KPIs for the same.
  • Manage the selection, contracting, and integration of multiple vendors and internal partners.
  • Drive deployment of solutions that can be socialized globally across other client's Data center projects, both builds and leases.
  • Facilitate client/sponsor decision-making to drive solutions, schedules, and manage change as required.
  • Apply influence, strategies and negotiation skills to identify options and recommend solutions.

Communication:

  • Regularly reviews cost and KPI metrics, invoices, process/policy communications to client partners.
  • Coordinate meetings and activities of vendors, cost managers, and integration of lessons learned in support of the Construction PM.
  • Attend scheduled Integration meetings and other project meetings and report as necessary.


• Report Project Progress on scope, schedule, and budget in relation to the Integration scope and packages as required.
• Provide weekly project status reporting to Data Center Execution standards.

  • Challenge and remove barriers by working with others around a shared need or customer benefit.
  • Ability to maintain a broader perspective, identify and evaluate opportunities to enhance the business through cross-group collaboration.

Qualifications

  • Bachelor's Degree or Equivalent in Engineering, Project Management or Construction Management.
  • Above 10 years of experience in site-based project management, Integration and technical Infrastructure in data centre experience
  • Experience with quality assurance and safety protocols.
  • Good command in English

Additional Information

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

Please find out more about us at

LI-SP1

Join our social media conversations for more information about Turner & Townsend and our exciting future projects:

Twitter

Instagram

LinkedIn

It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.

This advertiser has chosen not to accept applicants from your region.

Technical Support Engineer - Network Infrastructure

76114 Balikpapan, East Kalimantan IDR10000000 Monthly WhatJobs

Posted 8 days ago

Job Viewed

Tap Again To Close

Job Description

full-time
Our client is seeking a highly skilled and dedicated Technical Support Engineer specializing in Network Infrastructure to join their on-site team in Balikpapan, East Kalimantan, ID . This critical role involves providing advanced technical support and troubleshooting for our client's complex network systems. You will be responsible for diagnosing and resolving hardware and software issues related to routers, switches, firewalls, and other networking devices. Your expertise will be crucial in ensuring the optimal performance, security, and reliability of the network infrastructure. Key responsibilities include responding to support tickets, performing root cause analysis, implementing solutions, and documenting technical procedures. You will also play a vital role in network monitoring, system maintenance, and hardware/software upgrades. The ideal candidate will possess a strong understanding of TCP/IP, DNS, DHCP, VPNs, and various routing and switching protocols. Certifications such as CCNA or similar are highly preferred. Excellent problem-solving skills, a meticulous approach to troubleshooting, and the ability to work effectively under pressure are essential. You should be comfortable working independently and collaboratively within a technical team. This is an excellent opportunity for a motivated individual to contribute to a stable and technologically advanced organization, working directly with cutting-edge network technologies. We are looking for someone with a passion for technology and a commitment to providing exceptional technical support. Your ability to communicate technical information clearly to both technical and non-technical personnel will be key. This role offers hands-on experience with enterprise-level networking equipment and the chance to significantly impact network stability and performance. A strong understanding of network security best practices is also required. This position requires your physical presence at our office location. Join us and be a part of our dedicated IT infrastructure team.

Responsibilities:
  • Provide Tier 2/3 technical support for network infrastructure issues.
  • Troubleshoot and resolve problems with routers, switches, firewalls, and other network devices.
  • Monitor network performance and proactively identify and address potential issues.
  • Perform network configuration, installation, and upgrades.
  • Implement and maintain network security measures.
  • Document network configurations, procedures, and troubleshooting steps.
  • Respond to and manage support incidents and service requests within defined SLAs.
  • Collaborate with other IT teams to ensure seamless integration of network services.
  • Conduct root cause analysis for recurring network problems.
  • Stay current with emerging network technologies and security threats.
Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
  • Minimum of 3 years of experience in network administration or technical support.
  • Strong knowledge of TCP/IP, routing protocols (e.g., OSPF, BGP), and switching technologies.
  • Hands-on experience with network hardware from major vendors (e.g., Cisco, Juniper, Fortinet).
  • Experience with network monitoring tools (e.g., SolarWinds, PRTG).
  • Excellent troubleshooting and problem-solving skills.
  • Relevant certifications (e.g., CCNA, CCNP) are a strong advantage.
  • Good communication skills, both written and verbal.
  • Ability to work effectively in a team environment and independently.
This advertiser has chosen not to accept applicants from your region.

Senior Technical Support Engineer, Network Infrastructure

70111 Banjarmasin, South Kalimantan IDR10000000 Annually WhatJobs

Posted 8 days ago

Job Viewed

Tap Again To Close

Job Description

full-time
Our client is a growing technology solutions provider looking for a skilled Senior Technical Support Engineer to join their dynamic team in Banjarmasin, South Kalimantan, ID . This hybrid role offers a balance between on-site collaboration and remote flexibility. You will be responsible for providing high-level technical support and troubleshooting for our clients' complex network infrastructure and IT systems. This includes diagnosing and resolving hardware, software, and network-related issues, often under demanding circumstances. You will serve as an escalation point for junior support staff, offering guidance and mentoring to ensure efficient and effective issue resolution. Key responsibilities include managing and maintaining IT infrastructure, performing system upgrades and patches, and implementing new IT solutions to improve performance and security. You will also be involved in documenting technical processes, creating knowledge base articles, and providing training to end-users and internal teams. Strong analytical and problem-solving skills are essential for identifying root causes of technical problems and implementing long-term solutions. Excellent communication and customer service skills are paramount, as you will be interacting directly with clients to understand their needs and provide clear, concise technical assistance. The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, with 5+ years of experience in technical support, system administration, or network engineering. Hands-on experience with networking protocols, server operating systems (Windows Server, Linux), virtualization technologies, and common IT security principles is required. Industry certifications such as CompTIA Network+, CCNA, or MCSA are highly desirable. The ability to work effectively both independently and as part of a team, manage multiple priorities, and adapt to new technologies is crucial. This hybrid position requires regular presence in our Banjarmasin, South Kalimantan, ID office for team meetings, critical issue resolution, and client engagements, while also allowing for remote workdays.
This advertiser has chosen not to accept applicants from your region.

Senior Technical Support Engineer - Network Infrastructure

46111 Cirebon, West Java IDR9000000 Annually WhatJobs

Posted 8 days ago

Job Viewed

Tap Again To Close

Job Description

full-time
Our client is seeking a highly skilled and experienced Senior Technical Support Engineer specializing in Network Infrastructure to join their customer service team. This fully remote role requires you to provide expert-level technical assistance to clients experiencing issues with our client's networking solutions. You will be responsible for diagnosing complex hardware and software problems, troubleshooting network connectivity, and guiding users through resolution steps. The ideal candidate possesses a strong understanding of TCP/IP, routing protocols, firewalls, and various network devices. You will leverage advanced diagnostic tools and maintain detailed records of customer interactions and technical issues. Excellent communication, problem-solving, and customer service skills are essential for this position. You will work in a fast-paced environment, handling multiple support requests and ensuring high levels of customer satisfaction.

Key Responsibilities:
  • Provide advanced technical support and troubleshooting for network infrastructure products and services via phone, email, and chat.
  • Diagnose and resolve complex network connectivity issues, hardware malfunctions, and software configuration problems.
  • Guide customers through step-by-step solutions for network setup, configuration, and optimization.
  • Escalate unresolved issues to higher-level support or engineering teams with detailed problem descriptions.
  • Document all customer interactions, technical issues, and resolutions in the support ticketing system.
  • Create and update technical documentation, knowledge base articles, and user guides.
  • Proactively identify recurring issues and contribute to product improvement suggestions.
  • Mentor junior support engineers and share technical expertise.
  • Stay current with product updates, new technologies, and industry best practices in networking.
  • Ensure timely and effective resolution of customer issues, meeting or exceeding service level agreements.

This is a remote position, so you must be self-disciplined and capable of managing your workload independently. While the role is customer-facing, the support is provided remotely, with potential interactions with clients or technical teams located in or around Tasikmalaya, West Java, ID .
This advertiser has chosen not to accept applicants from your region.

Senior Technical Support Specialist - Network Infrastructure

76124 Balikpapan, East Kalimantan IDR14000000 Monthly WhatJobs

Posted today

Job Viewed

Tap Again To Close

Job Description

full-time
Our client, a leading technology solutions provider, is seeking a highly skilled and experienced Senior Technical Support Specialist to join their dedicated on-site support team. This role is vital for providing advanced technical assistance and ensuring the optimal performance of complex network infrastructure for our enterprise clients. The ideal candidate will possess extensive knowledge of networking protocols, hardware troubleshooting, and system administration, coupled with exceptional customer service skills.

In this position, you will be responsible for diagnosing and resolving intricate technical issues related to network hardware, software, and connectivity for clients. This includes troubleshooting routers, switches, firewalls, and other networking devices. You will provide Tier 3 support, escalating issues when necessary and collaborating with engineering teams to find effective solutions. Your duties will involve performing regular system maintenance, monitoring network performance, and implementing necessary upgrades or patches to ensure system stability and security. Creating and maintaining comprehensive technical documentation, including troubleshooting guides and knowledge base articles, will also be a key responsibility. The Senior Technical Support Specialist will also be involved in providing training and guidance to junior support staff and delivering exceptional customer service to clients, ensuring their technical issues are resolved promptly and efficiently. Strong analytical and problem-solving abilities are essential, as is the capacity to remain calm and effective under pressure. Excellent communication skills are required to explain technical solutions to users with varying levels of technical expertise.

Qualifications:
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Minimum of 5 years of experience in technical support, with a specialization in network infrastructure.
  • In-depth knowledge of TCP/IP, DNS, DHCP, VPNs, and routing protocols (e.g., BGP, OSPF).
  • Hands-on experience with network hardware from major vendors (e.g., Cisco, Juniper, Aruba).
  • Proficiency in troubleshooting operating systems (Windows Server, Linux) and network devices.
  • Experience with network monitoring tools (e.g., Nagios, SolarWinds).
  • Strong understanding of cybersecurity principles relevant to network infrastructure.
  • Excellent problem-solving, diagnostic, and analytical skills.
  • Exceptional customer service and communication skills.
  • Ability to work effectively in a team and manage multiple support tickets simultaneously.
  • This role requires your dedicated presence at our facility in **Balikpapan, East Kalimantan, ID**, to provide direct, hands-on support to our clients.
This is an excellent opportunity for a seasoned IT professional to contribute their expertise to a dynamic organization and play a critical role in maintaining robust network infrastructure for key clients.
This advertiser has chosen not to accept applicants from your region.

Senior Technical Support Specialist - Network Infrastructure

46111 Tasikmalaya, West Java IDR18 Monthly WhatJobs

Posted 4 days ago

Job Viewed

Tap Again To Close

Job Description

full-time
Our client is seeking a highly experienced Senior Technical Support Specialist with a focus on network infrastructure to join their remote support team. In this role, you will be responsible for providing advanced technical assistance to customers, resolving complex issues related to network connectivity, hardware, and software. You will act as a point of escalation for challenging technical problems, diagnosing issues, and implementing effective solutions. This position requires a deep understanding of networking protocols (TCP/IP, DNS, DHCP), routing, switching, firewalls, and VPN technologies. You will also be expected to manage support tickets, document solutions, and contribute to the knowledge base. The ideal candidate will possess excellent troubleshooting skills, a customer-centric approach, and the ability to communicate technical information clearly to both technical and non-technical users. Experience with enterprise-level network environments and specific vendor technologies (e.g., Cisco, Juniper) is highly desirable. This is a remote role, so strong self-management and communication skills are essential. You will play a crucial role in ensuring customer satisfaction and maintaining the reliability of our clients' network services. We are looking for a proactive problem-solver who can work independently and effectively under pressure. If you have a passion for technology, enjoy helping others, and possess a strong technical background in network support, we encourage you to apply.

Responsibilities:
  • Provide expert technical support for network infrastructure issues.
  • Diagnose and resolve complex hardware, software, and connectivity problems.
  • Escalate and manage unresolved issues with relevant teams.
  • Document troubleshooting steps and solutions in the knowledge base.
  • Assist customers via phone, email, and chat support channels.
  • Monitor network performance and identify potential issues.
  • Configure and troubleshoot network devices (routers, switches, firewalls).
  • Stay current with new technologies and industry best practices.
  • Contribute to the improvement of support processes and tools.
  • Ensure high levels of customer satisfaction.
Qualifications:
  • Associate's or Bachelor's degree in Computer Science, IT, or a related field.
  • 5+ years of experience in technical support, with a focus on network infrastructure.
  • In-depth knowledge of TCP/IP, DNS, DHCP, routing, and switching.
  • Experience with firewall and VPN configuration and troubleshooting.
  • Familiarity with network monitoring tools.
  • Strong analytical and problem-solving abilities.
  • Excellent customer service and communication skills.
  • Ability to work independently in a remote environment.
  • Relevant certifications (e.g., CCNA, Network+) are a plus.
This advertiser has chosen not to accept applicants from your region.

Senior Technical Program Manager, Network Infrastructure

35111 Bandar Lampung, Lampung IDR13000000 Annually WhatJobs

Posted 5 days ago

Job Viewed

Tap Again To Close

Job Description

full-time
Our client is seeking a seasoned Senior Technical Program Manager to lead critical initiatives within their network infrastructure domain. This is a fully remote role, offering the opportunity to drive complex technical projects across geographically dispersed teams. You will be responsible for the end-to-end planning, execution, and delivery of network infrastructure programs, ensuring they align with strategic business objectives. This role requires a deep understanding of networking technologies, project management methodologies, and the ability to manage cross-functional teams in a dynamic, fast-paced environment. You will interface with engineering, operations, product management, and executive stakeholders to ensure successful program outcomes.

Key Responsibilities:
  • Define program scope, goals, and deliverables in collaboration with senior management and stakeholders.
  • Develop and manage detailed program plans, schedules, budgets, and resource allocation.
  • Lead and coordinate cross-functional teams of engineers, architects, and operations personnel throughout the program lifecycle.
  • Identify, assess, and manage program risks and dependencies.
  • Facilitate effective communication and collaboration among all project stakeholders.
  • Track program progress against milestones and key performance indicators (KPIs).
  • Implement and refine project management processes and best practices.
  • Manage vendor relationships and contract negotiations for network infrastructure components.
  • Prepare and deliver regular program status reports and executive summaries.
  • Ensure that delivered solutions meet technical requirements, quality standards, and business needs.
  • Drive continuous improvement in program execution and network operations.
Qualifications:
  • Bachelor's degree in Computer Science, Engineering, or a related technical field.
  • Minimum of 7 years of experience in technical program management or project management, with a focus on network infrastructure.
  • Proven track record of successfully delivering complex, large-scale technical programs.
  • In-depth knowledge of networking technologies, including TCP/IP, routing protocols (BGP, OSPF), switching, firewalls, and cloud networking.
  • Experience with project management methodologies (e.g., Agile, Waterfall) and tools (e.g., Jira, Asana).
  • Strong leadership, communication, negotiation, and conflict resolution skills.
  • Ability to understand complex technical challenges and translate them into actionable plans.
  • Experience managing budgets and resources effectively.
  • Ability to work independently and thrive in a remote work environment.
  • PMP, PRINCE2, or Agile certification is a plus.
This is a significant opportunity to make a substantial impact on our client's core network infrastructure. The nominal location for this role is Bandar Lampung, Lampung, ID , but the position is fully remote.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know

About the latest Technical infrastructure Jobs in Indonesia !

Senior Technical Support Specialist - Network Infrastructure

30121 Palembang, South Sumatra IDR16 Annually WhatJobs

Posted 6 days ago

Job Viewed

Tap Again To Close

Job Description

full-time
Our client is seeking an experienced and highly technical Senior Technical Support Specialist to join their advanced support team. This is a fully remote position, allowing you to leverage your expertise from anywhere. You will be responsible for providing in-depth technical assistance and problem resolution for complex customer issues related to network infrastructure, systems, and software. This role demands exceptional troubleshooting skills, a deep understanding of networking protocols, and the ability to communicate effectively with both technical and non-technical users. You will be a key point of contact for escalated support cases, working to ensure customer satisfaction and minimize downtime.

Key Responsibilities:
  • Providing advanced technical support for network infrastructure, servers, and related software.
  • Diagnosing and resolving complex hardware and software issues reported by customers.
  • Troubleshooting network connectivity, performance, and security problems.
  • Escalating unresolved issues to appropriate engineering teams with detailed documentation.
  • Documenting technical solutions, workarounds, and best practices in a knowledge base.
  • Guiding customers through step-by-step solutions and providing clear explanations.
  • Monitoring system performance and proactively identifying potential issues.
  • Contributing to the improvement of support processes and customer service standards.
  • Participating in the testing of new product releases and updates.
  • Training junior support staff and sharing technical expertise.
  • Maintaining a high level of customer satisfaction through timely and effective support.

Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
  • Minimum of 5 years of experience in technical support, with a focus on network infrastructure.
  • Proven expertise in troubleshooting TCP/IP networking, routing, switching, and firewalls.
  • Hands-on experience with operating systems (Windows Server, Linux).
  • Familiarity with cloud platforms (AWS, Azure, GCP) is a plus.
  • Excellent analytical and problem-solving skills.
  • Strong written and verbal communication skills, with the ability to clearly articulate technical concepts.
  • Ability to work independently, manage time effectively, and handle multiple priorities in a remote setting.
  • Relevant certifications such as CCNA, Network+, or MCSA are highly desirable.
  • A customer-centric mindset and a passion for resolving technical challenges.
This remote role offers a challenging and rewarding opportunity for a seasoned technical professional.
This advertiser has chosen not to accept applicants from your region.

Senior Technical Support Lead - Network Infrastructure

16112 Bekasi, West Java IDR16000000 Annually WhatJobs

Posted 8 days ago

Job Viewed

Tap Again To Close

Job Description

full-time
Our client is seeking a highly skilled and experienced Senior Technical Support Lead to manage their IT support operations in Bekasi, West Java, ID . This role is pivotal in ensuring the smooth functioning and continuous improvement of our client's technical infrastructure and end-user support services. The Lead will be responsible for overseeing a team of IT support specialists, providing Tier 2 and Tier 3 technical assistance, and managing the resolution of complex IT issues. Key responsibilities include developing and implementing IT support policies and procedures, managing IT asset inventory, and ensuring timely resolution of incidents and service requests. You will also play a critical role in project deployments, system upgrades, and ensuring the security and stability of the company's network and systems. The ideal candidate possesses strong leadership capabilities, exceptional problem-solving skills, and a deep technical understanding of network infrastructure, operating systems, and hardware. You will be the primary point of escalation for challenging technical problems and will be expected to mentor junior team members, fostering their growth and expertise. This position requires a proactive approach to identifying potential issues, implementing preventative measures, and continuously enhancing the IT support function to meet the evolving needs of the business. Excellent communication skills are essential for interacting with end-users, vendors, and management. This is a challenging opportunity to lead a vital IT function and make a significant impact on operational efficiency. If you are a dedicated IT professional with a passion for service excellence and a proven ability to lead and inspire a technical team, we encourage you to apply.

Responsibilities:
  • Lead and manage a team of IT support specialists, ensuring efficient service delivery.
  • Provide Tier 2 and Tier 3 technical support for hardware, software, and network issues.
  • Oversee the resolution of complex IT incidents and service requests, acting as the primary escalation point.
  • Develop, implement, and maintain IT support policies, procedures, and documentation.
  • Manage IT asset inventory, including hardware and software licenses.
  • Ensure the security, integrity, and availability of the company's IT infrastructure.
  • Plan and execute IT system upgrades, deployments, and maintenance activities.
  • Monitor system performance and proactively identify and address potential issues.
  • Train and mentor junior IT support staff, fostering their technical skills and professional development.
  • Collaborate with other IT teams (e.g., network administration, cybersecurity) to ensure seamless operations.
  • Manage relationships with IT vendors and service providers.
  • Contribute to the continuous improvement of IT support services and user satisfaction.
Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Minimum of 7 years of experience in IT support or helpdesk roles, with at least 2 years in a leadership or supervisory capacity.
  • Proven experience in troubleshooting and resolving complex hardware, software, and network issues.
  • Strong knowledge of Windows and macOS operating systems, Active Directory, and Microsoft 365.
  • Hands-on experience with network protocols, firewalls, and VPNs.
  • Experience with IT ticketing systems (e.g., ServiceNow, Jira Service Management).
  • Excellent leadership, team management, and communication skills.
  • Strong analytical and problem-solving abilities.
  • ITIL Foundation certification is a plus.
  • Relevant certifications (e.g., CompTIA A+, Network+, MCSA) are highly desirable.
This advertiser has chosen not to accept applicants from your region.

Senior Remote Technical Support Engineer - Network Infrastructure

30111 Palembang, South Sumatra IDR13000000 Monthly WhatJobs

Posted 8 days ago

Job Viewed

Tap Again To Close

Job Description

full-time
Our client, a leading provider of advanced IT solutions, is seeking an experienced Senior Technical Support Engineer to join their fully remote, global support team. This role focuses on providing high-level technical assistance and troubleshooting for complex network infrastructure issues. You will be the frontline technical expert, resolving critical customer problems and ensuring seamless operation of client systems. This position requires exceptional problem-solving skills, a deep understanding of networking protocols, and the ability to work independently and collaboratively in a virtual setting.

Responsibilities include: providing expert-level technical support for network hardware, software, and related systems; diagnosing and resolving complex network connectivity, performance, and security issues; guiding customers through troubleshooting processes, offering clear and concise instructions; managing and prioritizing support tickets, ensuring timely resolution and customer satisfaction; documenting technical issues, solutions, and workarounds for knowledge base creation; escalating unresolved issues to senior engineering teams with detailed diagnostic information; collaborating with cross-functional teams, including product development and quality assurance, to identify and resolve product defects; contributing to the development and improvement of support tools and processes; staying up-to-date with the latest network technologies and industry trends; potentially participating in on-call rotations for urgent issues. The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, with at least 5 years of experience in technical support, specializing in network infrastructure. Certifications such as CCNA, CCNP, or similar are highly desirable. You must possess excellent communication skills, both written and verbal, and be adept at managing client expectations. This is a 100% remote position, offering the flexibility to work from any location.
This advertiser has chosen not to accept applicants from your region.
 

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Technical Infrastructure Jobs