6,408 Technical Infrastructure jobs in Indonesia
Integration and technical Infrastructure Manager
Posted today
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Company Description
Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.
Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people's lives. Working in partnership makes it possible to deliver the world's most impactful projects and programmes as we turn challenge into opportunity and complexity into success.
Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
We are majority-owned by CBRE Group, Inc., the world's largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.
Please visit our website:
Job Description
The role of the Integration and technical Infrastructure Manager (ITIM) requires strong interpersonal, communication and organizational skills. We are seeking a Project Manager with the ability to self-direct and who has a strong background in Fit-Out/Construction management, with an emphasis on delivering Telecom/Critical environments/Data center projects.
- The ITIM will be a relentless advocate for managing a safe worksite, supporting the implementation of the Client High Risk Activity (HRA) program and work with our Construction PM and landlord groups to deliver trade collaboration methods to improve safe working and co-ordination of the job sites.
- The ITIM is responsible for coordinating internal client's scope and resource efforts, requirements, and schedules with those of the GC, Owned Vendors and Suppliers to ensure a smooth and timely handover of the fitted-out Data Centre facility and capacity to the Client Operations team and Business Groups.
- The ITIM will coordinate with the Data Center Engineering (DCE) team and support specialty consultants to review, improve and execute the design.
- The ITIM is responsible for the coordination of the materials procurement, and timely installation.
- The ITIM will align with the Construction PM to agree delivery strategies across multi sites and manage a continuous improvement program that will result in a lean project delivery approach.
- The ITIM will be responsible for identifying and managing stakeholder dependencies, potential project related risks and construction deliverables and handoffs, escalating to leadership as necessary for resolution/reporting.
- The ITIM will work alongside the DCD Construction manager and report into the Regional ITIM team leader and is responsible for the timely delivery of Integration and Technical Infrastructure scope and deliverables, within the agreed parameters of Cost. Quality, Safety and Time.
Business Processes:
- Create and/or maintain best practices to identify and incorporate cost-effective solutions in line with evolving build and lease program specification requirements and report on KPIs for the same.
- Manage the selection, contracting, and integration of multiple vendors and internal partners.
- Drive deployment of solutions that can be socialized globally across other client's Data center projects, both builds and leases.
- Facilitate client/sponsor decision-making to drive solutions, schedules, and manage change as required.
- Apply influence, strategies and negotiation skills to identify options and recommend solutions.
Communication:
- Regularly reviews cost and KPI metrics, invoices, process/policy communications to client partners.
- Coordinate meetings and activities of vendors, cost managers, and integration of lessons learned in support of the Construction PM.
- Attend scheduled Integration meetings and other project meetings and report as necessary.
• Report Project Progress on scope, schedule, and budget in relation to the Integration scope and packages as required.
• Provide weekly project status reporting to Data Center Execution standards.
- Challenge and remove barriers by working with others around a shared need or customer benefit.
- Ability to maintain a broader perspective, identify and evaluate opportunities to enhance the business through cross-group collaboration.
Qualifications
- Bachelor's Degree or Equivalent in Engineering, Project Management or Construction Management.
- Above 10 years of experience in site-based project management, Integration and technical Infrastructure in data centre experience
- Experience with quality assurance and safety protocols.
- Good command in English
Additional Information
Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.
We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.
Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.
Please find out more about us at
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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.
Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.
Technical Support Engineer - Network Infrastructure
Posted 8 days ago
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Responsibilities:
- Provide Tier 2/3 technical support for network infrastructure issues.
- Troubleshoot and resolve problems with routers, switches, firewalls, and other network devices.
- Monitor network performance and proactively identify and address potential issues.
- Perform network configuration, installation, and upgrades.
- Implement and maintain network security measures.
- Document network configurations, procedures, and troubleshooting steps.
- Respond to and manage support incidents and service requests within defined SLAs.
- Collaborate with other IT teams to ensure seamless integration of network services.
- Conduct root cause analysis for recurring network problems.
- Stay current with emerging network technologies and security threats.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3 years of experience in network administration or technical support.
- Strong knowledge of TCP/IP, routing protocols (e.g., OSPF, BGP), and switching technologies.
- Hands-on experience with network hardware from major vendors (e.g., Cisco, Juniper, Fortinet).
- Experience with network monitoring tools (e.g., SolarWinds, PRTG).
- Excellent troubleshooting and problem-solving skills.
- Relevant certifications (e.g., CCNA, CCNP) are a strong advantage.
- Good communication skills, both written and verbal.
- Ability to work effectively in a team environment and independently.
Senior Technical Support Engineer, Network Infrastructure
Posted 8 days ago
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Senior Technical Support Engineer - Network Infrastructure
Posted 8 days ago
Job Viewed
Job Description
Key Responsibilities:
- Provide advanced technical support and troubleshooting for network infrastructure products and services via phone, email, and chat.
- Diagnose and resolve complex network connectivity issues, hardware malfunctions, and software configuration problems.
- Guide customers through step-by-step solutions for network setup, configuration, and optimization.
- Escalate unresolved issues to higher-level support or engineering teams with detailed problem descriptions.
- Document all customer interactions, technical issues, and resolutions in the support ticketing system.
- Create and update technical documentation, knowledge base articles, and user guides.
- Proactively identify recurring issues and contribute to product improvement suggestions.
- Mentor junior support engineers and share technical expertise.
- Stay current with product updates, new technologies, and industry best practices in networking.
- Ensure timely and effective resolution of customer issues, meeting or exceeding service level agreements.
This is a remote position, so you must be self-disciplined and capable of managing your workload independently. While the role is customer-facing, the support is provided remotely, with potential interactions with clients or technical teams located in or around Tasikmalaya, West Java, ID .
Senior Technical Support Specialist - Network Infrastructure
Posted today
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Job Description
In this position, you will be responsible for diagnosing and resolving intricate technical issues related to network hardware, software, and connectivity for clients. This includes troubleshooting routers, switches, firewalls, and other networking devices. You will provide Tier 3 support, escalating issues when necessary and collaborating with engineering teams to find effective solutions. Your duties will involve performing regular system maintenance, monitoring network performance, and implementing necessary upgrades or patches to ensure system stability and security. Creating and maintaining comprehensive technical documentation, including troubleshooting guides and knowledge base articles, will also be a key responsibility. The Senior Technical Support Specialist will also be involved in providing training and guidance to junior support staff and delivering exceptional customer service to clients, ensuring their technical issues are resolved promptly and efficiently. Strong analytical and problem-solving abilities are essential, as is the capacity to remain calm and effective under pressure. Excellent communication skills are required to explain technical solutions to users with varying levels of technical expertise.
Qualifications:
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 5 years of experience in technical support, with a specialization in network infrastructure.
- In-depth knowledge of TCP/IP, DNS, DHCP, VPNs, and routing protocols (e.g., BGP, OSPF).
- Hands-on experience with network hardware from major vendors (e.g., Cisco, Juniper, Aruba).
- Proficiency in troubleshooting operating systems (Windows Server, Linux) and network devices.
- Experience with network monitoring tools (e.g., Nagios, SolarWinds).
- Strong understanding of cybersecurity principles relevant to network infrastructure.
- Excellent problem-solving, diagnostic, and analytical skills.
- Exceptional customer service and communication skills.
- Ability to work effectively in a team and manage multiple support tickets simultaneously.
- This role requires your dedicated presence at our facility in **Balikpapan, East Kalimantan, ID**, to provide direct, hands-on support to our clients.
Senior Technical Support Specialist - Network Infrastructure
Posted 4 days ago
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Job Description
Responsibilities:
- Provide expert technical support for network infrastructure issues.
- Diagnose and resolve complex hardware, software, and connectivity problems.
- Escalate and manage unresolved issues with relevant teams.
- Document troubleshooting steps and solutions in the knowledge base.
- Assist customers via phone, email, and chat support channels.
- Monitor network performance and identify potential issues.
- Configure and troubleshoot network devices (routers, switches, firewalls).
- Stay current with new technologies and industry best practices.
- Contribute to the improvement of support processes and tools.
- Ensure high levels of customer satisfaction.
- Associate's or Bachelor's degree in Computer Science, IT, or a related field.
- 5+ years of experience in technical support, with a focus on network infrastructure.
- In-depth knowledge of TCP/IP, DNS, DHCP, routing, and switching.
- Experience with firewall and VPN configuration and troubleshooting.
- Familiarity with network monitoring tools.
- Strong analytical and problem-solving abilities.
- Excellent customer service and communication skills.
- Ability to work independently in a remote environment.
- Relevant certifications (e.g., CCNA, Network+) are a plus.
Senior Technical Program Manager, Network Infrastructure
Posted 5 days ago
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Job Description
Key Responsibilities:
- Define program scope, goals, and deliverables in collaboration with senior management and stakeholders.
- Develop and manage detailed program plans, schedules, budgets, and resource allocation.
- Lead and coordinate cross-functional teams of engineers, architects, and operations personnel throughout the program lifecycle.
- Identify, assess, and manage program risks and dependencies.
- Facilitate effective communication and collaboration among all project stakeholders.
- Track program progress against milestones and key performance indicators (KPIs).
- Implement and refine project management processes and best practices.
- Manage vendor relationships and contract negotiations for network infrastructure components.
- Prepare and deliver regular program status reports and executive summaries.
- Ensure that delivered solutions meet technical requirements, quality standards, and business needs.
- Drive continuous improvement in program execution and network operations.
- Bachelor's degree in Computer Science, Engineering, or a related technical field.
- Minimum of 7 years of experience in technical program management or project management, with a focus on network infrastructure.
- Proven track record of successfully delivering complex, large-scale technical programs.
- In-depth knowledge of networking technologies, including TCP/IP, routing protocols (BGP, OSPF), switching, firewalls, and cloud networking.
- Experience with project management methodologies (e.g., Agile, Waterfall) and tools (e.g., Jira, Asana).
- Strong leadership, communication, negotiation, and conflict resolution skills.
- Ability to understand complex technical challenges and translate them into actionable plans.
- Experience managing budgets and resources effectively.
- Ability to work independently and thrive in a remote work environment.
- PMP, PRINCE2, or Agile certification is a plus.
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Senior Technical Support Specialist - Network Infrastructure
Posted 6 days ago
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Job Description
Key Responsibilities:
- Providing advanced technical support for network infrastructure, servers, and related software.
- Diagnosing and resolving complex hardware and software issues reported by customers.
- Troubleshooting network connectivity, performance, and security problems.
- Escalating unresolved issues to appropriate engineering teams with detailed documentation.
- Documenting technical solutions, workarounds, and best practices in a knowledge base.
- Guiding customers through step-by-step solutions and providing clear explanations.
- Monitoring system performance and proactively identifying potential issues.
- Contributing to the improvement of support processes and customer service standards.
- Participating in the testing of new product releases and updates.
- Training junior support staff and sharing technical expertise.
- Maintaining a high level of customer satisfaction through timely and effective support.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support, with a focus on network infrastructure.
- Proven expertise in troubleshooting TCP/IP networking, routing, switching, and firewalls.
- Hands-on experience with operating systems (Windows Server, Linux).
- Familiarity with cloud platforms (AWS, Azure, GCP) is a plus.
- Excellent analytical and problem-solving skills.
- Strong written and verbal communication skills, with the ability to clearly articulate technical concepts.
- Ability to work independently, manage time effectively, and handle multiple priorities in a remote setting.
- Relevant certifications such as CCNA, Network+, or MCSA are highly desirable.
- A customer-centric mindset and a passion for resolving technical challenges.
Senior Technical Support Lead - Network Infrastructure
Posted 8 days ago
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Job Description
Responsibilities:
- Lead and manage a team of IT support specialists, ensuring efficient service delivery.
- Provide Tier 2 and Tier 3 technical support for hardware, software, and network issues.
- Oversee the resolution of complex IT incidents and service requests, acting as the primary escalation point.
- Develop, implement, and maintain IT support policies, procedures, and documentation.
- Manage IT asset inventory, including hardware and software licenses.
- Ensure the security, integrity, and availability of the company's IT infrastructure.
- Plan and execute IT system upgrades, deployments, and maintenance activities.
- Monitor system performance and proactively identify and address potential issues.
- Train and mentor junior IT support staff, fostering their technical skills and professional development.
- Collaborate with other IT teams (e.g., network administration, cybersecurity) to ensure seamless operations.
- Manage relationships with IT vendors and service providers.
- Contribute to the continuous improvement of IT support services and user satisfaction.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 7 years of experience in IT support or helpdesk roles, with at least 2 years in a leadership or supervisory capacity.
- Proven experience in troubleshooting and resolving complex hardware, software, and network issues.
- Strong knowledge of Windows and macOS operating systems, Active Directory, and Microsoft 365.
- Hands-on experience with network protocols, firewalls, and VPNs.
- Experience with IT ticketing systems (e.g., ServiceNow, Jira Service Management).
- Excellent leadership, team management, and communication skills.
- Strong analytical and problem-solving abilities.
- ITIL Foundation certification is a plus.
- Relevant certifications (e.g., CompTIA A+, Network+, MCSA) are highly desirable.
Senior Remote Technical Support Engineer - Network Infrastructure
Posted 8 days ago
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Job Description
Responsibilities include: providing expert-level technical support for network hardware, software, and related systems; diagnosing and resolving complex network connectivity, performance, and security issues; guiding customers through troubleshooting processes, offering clear and concise instructions; managing and prioritizing support tickets, ensuring timely resolution and customer satisfaction; documenting technical issues, solutions, and workarounds for knowledge base creation; escalating unresolved issues to senior engineering teams with detailed diagnostic information; collaborating with cross-functional teams, including product development and quality assurance, to identify and resolve product defects; contributing to the development and improvement of support tools and processes; staying up-to-date with the latest network technologies and industry trends; potentially participating in on-call rotations for urgent issues. The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, with at least 5 years of experience in technical support, specializing in network infrastructure. Certifications such as CCNA, CCNP, or similar are highly desirable. You must possess excellent communication skills, both written and verbal, and be adept at managing client expectations. This is a 100% remote position, offering the flexibility to work from any location.