164 Technical Sales Specialist jobs in Indonesia
SEA Technical Sales Specialist - Single Use Division

Posted 11 days ago
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Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
We welcome you to join our team in Singapore to support Thermo Fisher Scientific's BioProduction Single-use Division! You'll be at the forefront of delivering outstanding solutions to our clients.
**Discover Impactful Work:**
Embrace the opportunity to contribute to outstanding projects, assisting clients in achieving their goals with perfect execution. This role will be pivotal in driving our single-use product portfolio's success!
A day in the Life:
+ Act as Primary Technical Interface to potential and existing customers on product specifications and applications and to resolve technical enquiry and project management needs.
+ Engage with clients to understand their technical needs and provide tailored solutions.
+ Collaborate with internal teams to effectively implement sales strategies
+ Conduct product demonstrations and technical presentations of the Single Use Technologies (SUT) portfolio including single use hardware, automation, and consumables product lines.
+ Discover Sales Opportunities: Conduct pre-sales activities to uncover new sales opportunities and achieve revenue sales targets.
+ Drive Product Initiatives: push forward global product initiatives to improve our market presence.
+ Participate in Training, Knowledge culture and seminar: Engage in training programs for Commercial teams and seminars for external customers to increase awareness of the product line and services.
+ Harmonizing with global Go-To-Market vision by ensuring regional alignment with SUT business unit (BU)
+ Represent customer interests on product development teams, working with business and marketing colleagues to scope market segments, aid collection and analysis of voice of customer data and aid development of product positioning statements.
**How Will You Get Here?**
+ Bachelor's degree or equivalent experience in Life Sciences (Biotechnology, Biochemistry, Engineering).
+ Demonstrated commercial experiences in Sales and/or Strategic Account Management in the Biopharmaceutical Industry.
+ Consistent track record of meeting or exceeding sales targets.
+ Experience in bioprocess or bioproduction is a must.
+ High degree of teamwork and collaborative spirit with strong analytical and problem-solving skills.
+ Ability to travel within Southeast Asia as required.
**Benefits :**
We offer competitive remuneration, sales incentive, healthcare, and a range of employee benefits. Enjoy a dynamic company culture that values integrity, intensity, involvement, and innovation.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Sales Manager (Construction & Engineering)

Posted 3 days ago
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Oracle Construction and Engineering offers our clients with an end-to-end offering for managing and delivering projects right the way across the construction value chain enabling them to effectively plan, build, and operate capital projects.
The primary purpose of this role is to deliver a first-class commercial experience to a defined and growing portfolio of opportunities and accounts, with a focus on acquiring, retaining, and growing business across the defined territory with our best-in-class Construction and Engineering solutions and services.
Your territory will include both strategic and pursuit accounts ranging from medium to enterprise accounts within the Construction, Engineering, Government and Energy sectors, with the aim to help these clients derive tangible business value from their investment in Oracle CEGIU technology.
Culture matters in the CEGIU. We want committed, curious people, who do the right thing for both the customer and our business.
**Responsibilities**
**What You'll Bring**
+ A minimum of 5-10 years in Strategic Software Sales experience both direct and indirect (with an emphasis on SaaS), with consistent, demonstrable success and overachievement
+ A competency in complex solution sales across the Construction, Engineering, Government and Energy sectors - selling complex outcome-focused business solutions.
+ Solid commercial experience in large enterprise transactions with a knowledge of the sales process and effective sales techniques
+ Excellent discipline and expertise in CRM and business tools (Office, Slack etc.) and a level of attention to detail from a predicable forecasting, opportunity management, and account planning perspective across your defined territory
+ Consistent track record of and relentless focus on pipeline generation through self-sourced and marketing led business development activities.
+ Ability to confidently present and articulate the business value of Oracle CEGIU to your client base across all levels of their business with an emphasis on executive level communication.
+ Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and execution techniques
+ Outstanding presentation and demonstration skills
Career Level - IC4
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Technical Support Lead
Posted today
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- Lead and manage a team of technical support specialists.
- Oversee daily support operations, ensuring efficient ticket resolution and customer satisfaction.
- Develop and implement support strategies and best practices.
- Create and maintain a comprehensive knowledge base and FAQs.
- Monitor support channels and respond to customer inquiries promptly.
- Handle escalated technical issues and provide advanced troubleshooting.
- Train and mentor new support staff, fostering a collaborative team environment.
- Analyze support metrics to identify areas for improvement and report on team performance.
- Collaborate with engineering and product teams to resolve product issues and provide feedback.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support, with at least 2 years in a leadership or supervisory role.
- Proven experience managing customer support teams and workflows.
- Strong understanding of software applications and troubleshooting methodologies.
- Experience with CRM and helpdesk ticketing systems.
- Excellent problem-solving, analytical, and communication skills.
- Ability to work effectively in a remote team environment.
- Customer-focused attitude with a passion for service excellence.
Technical Support Specialist
Posted today
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Responsibilities:
- Provide first-level technical support to customers via phone, email, and chat.
- Troubleshoot and diagnose hardware, software, and network issues.
- Guide customers through step-by-step solutions to their problems.
- Document all support interactions and resolutions accurately.
- Escalate unresolved issues to senior support staff or appropriate departments.
- Maintain a high level of customer satisfaction through effective communication.
- Update knowledge base articles and FAQs.
- Identify recurring technical issues and suggest product improvements.
Qualifications:
- Associate's degree or Bachelor's degree in IT, Computer Science, or a related field.
- 1-3 years of experience in technical support or customer service.
- Proficiency in operating systems (Windows, macOS) and common software applications.
- Strong analytical and problem-solving abilities.
- Excellent verbal and written communication skills.
- Customer-centric attitude with patience and empathy.
- Ability to work independently and as part of a team.
Technical Support Specialist
Posted today
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Technical Support Lead
Posted today
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Technical Support Specialist
Posted today
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Key Responsibilities:
- Provide first-level technical support to customers via phone, email, and chat.
- Troubleshoot and resolve hardware, software, and network issues.
- Diagnose and resolve technical problems efficiently.
- Escalate complex issues to appropriate support teams.
- Document all support interactions and resolutions in a ticketing system.
- Contribute to the development and maintenance of the knowledge base.
- Educate users on product features and best practices.
- Identify trends in customer issues and provide feedback to product teams.
- Maintain a high level of customer satisfaction.
- Minimum of 2 years of experience in technical support or helpdesk.
- Proficiency in troubleshooting Windows and macOS operating systems.
- Familiarity with network protocols and basic hardware troubleshooting.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Desk).
- Excellent communication, listening, and problem-solving skills.
- Ability to explain technical concepts to non-technical users.
- Strong customer service orientation.
- Ability to work independently and manage time effectively in a remote setting.
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Technical Support Specialist
Posted today
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Key Responsibilities:
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve technical hardware and software issues.
- Guide users through problem-solving processes.
- Install, configure, and update relevant software and applications.
- Manage and maintain IT support ticket systems.
- Identify and escalate issues to the appropriate internal teams when necessary.
- Maintain accurate records of customer interactions and resolutions.
- Document and share technical knowledge and solutions with the team.
- Contribute to the development of FAQs and self-help resources.
- Proactively identify areas for improvement in support processes and tools.
- Ensure customer satisfaction through effective problem resolution and follow-up.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3 years of experience in a technical support or helpdesk role.
- Proficiency in troubleshooting common operating systems (Windows, macOS) and software applications.
- Familiarity with basic networking concepts (TCP/IP, DNS, DHCP).
- Excellent customer service and interpersonal skills.
- Strong written and verbal communication abilities.
- Ability to explain technical concepts clearly to non-technical users.
- Experience with remote support tools is essential.
- Problem-solving and critical thinking skills.
- Ability to work independently and manage time effectively in a remote setting.
This is a rewarding opportunity to join a supportive team and contribute to a positive customer experience. If you are passionate about technology and helping people, we encourage you to apply for this remote role.
Technical Support Specialist
Posted today
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Job Description
Responsibilities:
- Provide first-line technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues.
- Guide customers through troubleshooting steps in a clear and concise manner.
- Escalate complex issues to higher-level support teams when necessary.
- Document customer interactions, issues, and resolutions in the support system.
- Create and maintain a knowledge base of common issues and solutions.
- Follow up with customers to ensure their issues have been resolved to their satisfaction.
- Identify trends in customer issues and provide feedback to the development team.
- Adhere to service level agreements (SLAs) for response and resolution times.
- Continuously improve technical knowledge and customer service skills.
- Collaborate with team members to share knowledge and best practices.
- Participate in training sessions to stay updated on products and services.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in a technical support or customer service role.
- Strong knowledge of operating systems (Windows, macOS, Linux) and common software applications.
- Familiarity with network troubleshooting (TCP/IP, DNS, DHCP).
- Experience with ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent verbal and written communication skills.
- Patience, empathy, and a customer-focused attitude.
- Ability to work independently and manage time effectively in a remote environment.
- Troubleshooting and problem-solving mindset.
- Adaptability to learn new technologies quickly.
- Experience with remote support tools is advantageous.
Technical Support Specialist
Posted today
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