164 Technical Sales Specialist jobs in Indonesia

SEA Technical Sales Specialist - Single Use Division

Jakarta, Jakarta ThermoFisher Scientific

Posted 11 days ago

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Job Description

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
We welcome you to join our team in Singapore to support Thermo Fisher Scientific's BioProduction Single-use Division! You'll be at the forefront of delivering outstanding solutions to our clients.
**Discover Impactful Work:**
Embrace the opportunity to contribute to outstanding projects, assisting clients in achieving their goals with perfect execution. This role will be pivotal in driving our single-use product portfolio's success!
A day in the Life:
+ Act as Primary Technical Interface to potential and existing customers on product specifications and applications and to resolve technical enquiry and project management needs.
+ Engage with clients to understand their technical needs and provide tailored solutions.
+ Collaborate with internal teams to effectively implement sales strategies
+ Conduct product demonstrations and technical presentations of the Single Use Technologies (SUT) portfolio including single use hardware, automation, and consumables product lines.
+ Discover Sales Opportunities: Conduct pre-sales activities to uncover new sales opportunities and achieve revenue sales targets.
+ Drive Product Initiatives: push forward global product initiatives to improve our market presence.
+ Participate in Training, Knowledge culture and seminar: Engage in training programs for Commercial teams and seminars for external customers to increase awareness of the product line and services.
+ Harmonizing with global Go-To-Market vision by ensuring regional alignment with SUT business unit (BU)
+ Represent customer interests on product development teams, working with business and marketing colleagues to scope market segments, aid collection and analysis of voice of customer data and aid development of product positioning statements.
**How Will You Get Here?**
+ Bachelor's degree or equivalent experience in Life Sciences (Biotechnology, Biochemistry, Engineering).
+ Demonstrated commercial experiences in Sales and/or Strategic Account Management in the Biopharmaceutical Industry.
+ Consistent track record of meeting or exceeding sales targets.
+ Experience in bioprocess or bioproduction is a must.
+ High degree of teamwork and collaborative spirit with strong analytical and problem-solving skills.
+ Ability to travel within Southeast Asia as required.
**Benefits :**
We offer competitive remuneration, sales incentive, healthcare, and a range of employee benefits. Enjoy a dynamic company culture that values integrity, intensity, involvement, and innovation.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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Sales Manager (Construction & Engineering)

Oracle

Posted 3 days ago

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**Job Description**
Oracle Construction and Engineering offers our clients with an end-to-end offering for managing and delivering projects right the way across the construction value chain enabling them to effectively plan, build, and operate capital projects.
The primary purpose of this role is to deliver a first-class commercial experience to a defined and growing portfolio of opportunities and accounts, with a focus on acquiring, retaining, and growing business across the defined territory with our best-in-class Construction and Engineering solutions and services.
Your territory will include both strategic and pursuit accounts ranging from medium to enterprise accounts within the Construction, Engineering, Government and Energy sectors, with the aim to help these clients derive tangible business value from their investment in Oracle CEGIU technology.
Culture matters in the CEGIU. We want committed, curious people, who do the right thing for both the customer and our business.
**Responsibilities**
**What You'll Bring**
+ A minimum of 5-10 years in Strategic Software Sales experience both direct and indirect (with an emphasis on SaaS), with consistent, demonstrable success and overachievement
+ A competency in complex solution sales across the Construction, Engineering, Government and Energy sectors - selling complex outcome-focused business solutions.
+ Solid commercial experience in large enterprise transactions with a knowledge of the sales process and effective sales techniques
+ Excellent discipline and expertise in CRM and business tools (Office, Slack etc.) and a level of attention to detail from a predicable forecasting, opportunity management, and account planning perspective across your defined territory
+ Consistent track record of and relentless focus on pipeline generation through self-sourced and marketing led business development activities.
+ Ability to confidently present and articulate the business value of Oracle CEGIU to your client base across all levels of their business with an emphasis on executive level communication.
+ Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and execution techniques
+ Outstanding presentation and demonstration skills
Career Level - IC4
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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Technical Support Lead

40288 Bandung, West Java IDR9000000 month WhatJobs

Posted today

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full-time
Our client, a rapidly expanding software solutions provider, is seeking a skilled and experienced Technical Support Lead to spearhead their customer service operations in a fully remote capacity. This is a pivotal role for an individual passionate about delivering exceptional customer experiences and leading a high-performing technical support team. As the Technical Support Lead, you will be responsible for managing the day-to-day operations of the support desk, ensuring timely and effective resolution of customer inquiries and technical issues. Your primary duties will include supervising, mentoring, and training support agents, setting performance goals, and monitoring service level agreements (SLAs). You will also be tasked with developing and refining support processes, creating knowledge base articles, and identifying trends in customer issues to proactively address potential problems. This role requires a deep understanding of the company's products and services, coupled with excellent troubleshooting and diagnostic skills. You will act as a point of escalation for complex technical problems, providing hands-on support when necessary. Collaboration with product development and engineering teams is key to relaying customer feedback and driving product improvements. The ideal candidate will possess strong leadership abilities, exceptional communication skills, and a customer-centric mindset. Proficiency in CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is essential. We are looking for a proactive problem-solver who can motivate a team and maintain a high level of customer satisfaction in a dynamic, remote-first environment. This is a fantastic opportunity to shape the customer support function and make a significant impact on client retention and success. Responsibilities:
  • Lead and manage a team of technical support specialists.
  • Oversee daily support operations, ensuring efficient ticket resolution and customer satisfaction.
  • Develop and implement support strategies and best practices.
  • Create and maintain a comprehensive knowledge base and FAQs.
  • Monitor support channels and respond to customer inquiries promptly.
  • Handle escalated technical issues and provide advanced troubleshooting.
  • Train and mentor new support staff, fostering a collaborative team environment.
  • Analyze support metrics to identify areas for improvement and report on team performance.
  • Collaborate with engineering and product teams to resolve product issues and provide feedback.
Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
  • Minimum of 5 years of experience in technical support, with at least 2 years in a leadership or supervisory role.
  • Proven experience managing customer support teams and workflows.
  • Strong understanding of software applications and troubleshooting methodologies.
  • Experience with CRM and helpdesk ticketing systems.
  • Excellent problem-solving, analytical, and communication skills.
  • Ability to work effectively in a remote team environment.
  • Customer-focused attitude with a passion for service excellence.
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Technical Support Specialist

70112 Banjarmasin, South Kalimantan IDR7000000 Hourly WhatJobs

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full-time
Our client, a rapidly growing technology firm, is looking for a dedicated and skilled Technical Support Specialist to join their customer service team in **Banjarmasin, South Kalimantan, ID**. This role is critical in providing exceptional technical assistance and resolving customer issues promptly and efficiently. You will be the primary point of contact for users facing technical challenges with our products and services. The ideal candidate possesses strong troubleshooting skills, a patient demeanor, and a deep understanding of software and hardware. You will be responsible for diagnosing problems, guiding users through solutions, and escalating complex issues when necessary. Your ability to communicate technical information clearly to both technical and non-technical users will be essential. This is an excellent opportunity to advance your career in customer support and contribute to user satisfaction.

Responsibilities:
  • Provide first-level technical support to customers via phone, email, and chat.
  • Troubleshoot and diagnose hardware, software, and network issues.
  • Guide customers through step-by-step solutions to their problems.
  • Document all support interactions and resolutions accurately.
  • Escalate unresolved issues to senior support staff or appropriate departments.
  • Maintain a high level of customer satisfaction through effective communication.
  • Update knowledge base articles and FAQs.
  • Identify recurring technical issues and suggest product improvements.

Qualifications:
  • Associate's degree or Bachelor's degree in IT, Computer Science, or a related field.
  • 1-3 years of experience in technical support or customer service.
  • Proficiency in operating systems (Windows, macOS) and common software applications.
  • Strong analytical and problem-solving abilities.
  • Excellent verbal and written communication skills.
  • Customer-centric attitude with patience and empathy.
  • Ability to work independently and as part of a team.
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Technical Support Specialist

28112 Pekanbaru, Riau IDR5500000 month WhatJobs

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full-time
Our client is seeking a knowledgeable and customer-focused Technical Support Specialist to join their team. This role is essential for providing first-level technical assistance and resolving customer issues related to our client's software and services. You will be the primary point of contact for customers experiencing technical difficulties, offering timely and effective solutions. Key responsibilities include diagnosing and resolving hardware and software issues, guiding users through troubleshooting steps, documenting customer interactions and issue resolutions, escalating complex problems to higher-level support, and maintaining a high level of customer satisfaction. You will also contribute to building a knowledge base of common issues and solutions. The ideal candidate will have a strong technical aptitude and at least 1-2 years of experience in a technical support or helpdesk role. Proficiency in troubleshooting common IT issues, understanding of operating systems (Windows, macOS), and familiarity with networking concepts are required. Excellent communication skills, both written and verbal, are essential for effectively interacting with customers. Patience and a customer-centric approach are paramount. This is a hybrid role, requiring presence in the office in **Pekanbaru, Riau, ID** for specific team-based tasks and client interactions, with the flexibility to work remotely for other support activities. A proactive attitude and a willingness to learn new technologies are highly valued.
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Technical Support Lead

46111 Tasikmalaya, West Java IDR12000000 Annually WhatJobs

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full-time
Our client, a leading software solutions provider, is seeking an experienced Technical Support Lead to manage their customer service and helpdesk operations. This position is located in **Tasikmalaya, West Java, ID**, and offers a Hybrid work arrangement, blending on-site responsibilities with remote flexibility. You will be responsible for overseeing the technical support team, ensuring timely and effective resolution of customer inquiries and technical issues. The ideal candidate will have a strong background in IT support, excellent leadership qualities, and a passion for delivering outstanding customer service. Responsibilities include managing support tickets, developing troubleshooting guides, training support staff, and identifying areas for process improvement. You will also liaise with the development and engineering teams to address product bugs and enhancements. We are looking for a proactive individual with exceptional problem-solving skills, strong communication abilities, and the capacity to remain calm and efficient under pressure. A Bachelor's degree in Computer Science, Information Technology, or a related field, along with a minimum of 5 years of experience in technical support, with at least 2 years in a supervisory or lead role, is required. Familiarity with ITIL best practices and CRM software is advantageous. You will play a critical role in enhancing customer satisfaction and maintaining the company's reputation for excellent service. This role requires a combination of on-site presence in **Tasikmalaya, West Java, ID** for team management and key client interactions, alongside remote work capabilities for independent task management and broader team communication.
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Technical Support Specialist

50131 Semarang, Central Java IDR6000000 month WhatJobs

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full-time
Our client is seeking a dedicated and technically proficient Technical Support Specialist to provide exceptional assistance to their valued customers. This is a fully remote position, allowing you to work from the comfort of your home. You will be the primary point of contact for users experiencing technical difficulties with our client's software and hardware products. Your responsibilities will include troubleshooting, diagnosing, and resolving a wide range of technical issues via phone, email, and chat. You will need to possess excellent communication skills to explain technical solutions in a clear and understandable manner to non-technical users. The ideal candidate will have a strong understanding of common operating systems (Windows, macOS), network protocols, and hardware troubleshooting. Responsibilities include logging and tracking customer issues using a ticketing system, escalating complex problems to senior support staff when necessary, and contributing to the knowledge base by documenting solutions and FAQs. You should be adept at identifying recurring issues and providing feedback to the product development team for potential improvements. A passion for customer service and a patient, empathetic demeanor are essential. While a degree in a related field is beneficial, relevant work experience and demonstrated technical aptitude will be strongly considered. Minimum of 2 years of experience in a technical support or helpdesk role is required. This is a fantastic opportunity for a technically inclined individual with strong problem-solving abilities and a commitment to customer satisfaction to thrive in a remote work environment. You will be part of a supportive team that values collaboration and continuous learning. The ability to manage your time effectively and maintain high productivity levels in a remote setting is crucial.
Key Responsibilities:
  • Provide first-level technical support to customers via phone, email, and chat.
  • Troubleshoot and resolve hardware, software, and network issues.
  • Diagnose and resolve technical problems efficiently.
  • Escalate complex issues to appropriate support teams.
  • Document all support interactions and resolutions in a ticketing system.
  • Contribute to the development and maintenance of the knowledge base.
  • Educate users on product features and best practices.
  • Identify trends in customer issues and provide feedback to product teams.
  • Maintain a high level of customer satisfaction.
Qualifications:
  • Minimum of 2 years of experience in technical support or helpdesk.
  • Proficiency in troubleshooting Windows and macOS operating systems.
  • Familiarity with network protocols and basic hardware troubleshooting.
  • Experience with ticketing systems (e.g., Zendesk, Jira Service Desk).
  • Excellent communication, listening, and problem-solving skills.
  • Ability to explain technical concepts to non-technical users.
  • Strong customer service orientation.
  • Ability to work independently and manage time effectively in a remote setting.
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Technical Support Specialist

20141 Medan, North Sumatra IDR8000000 month WhatJobs

Posted today

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full-time
Our client is seeking a proficient and customer-focused Technical Support Specialist to join their Customer Service & Helpdesk team. This role is fully remote, allowing you to provide essential technical assistance from anywhere. The ideal candidate will have a strong aptitude for troubleshooting hardware, software, and network issues, coupled with excellent communication skills to guide users effectively. You will be the first point of contact for technical inquiries, responsible for resolving issues efficiently and ensuring high levels of customer satisfaction.

Key Responsibilities:
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Diagnose and resolve technical hardware and software issues.
  • Guide users through problem-solving processes.
  • Install, configure, and update relevant software and applications.
  • Manage and maintain IT support ticket systems.
  • Identify and escalate issues to the appropriate internal teams when necessary.
  • Maintain accurate records of customer interactions and resolutions.
  • Document and share technical knowledge and solutions with the team.
  • Contribute to the development of FAQs and self-help resources.
  • Proactively identify areas for improvement in support processes and tools.
  • Ensure customer satisfaction through effective problem resolution and follow-up.

Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
  • Minimum of 3 years of experience in a technical support or helpdesk role.
  • Proficiency in troubleshooting common operating systems (Windows, macOS) and software applications.
  • Familiarity with basic networking concepts (TCP/IP, DNS, DHCP).
  • Excellent customer service and interpersonal skills.
  • Strong written and verbal communication abilities.
  • Ability to explain technical concepts clearly to non-technical users.
  • Experience with remote support tools is essential.
  • Problem-solving and critical thinking skills.
  • Ability to work independently and manage time effectively in a remote setting.

This is a rewarding opportunity to join a supportive team and contribute to a positive customer experience. If you are passionate about technology and helping people, we encourage you to apply for this remote role.
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Technical Support Specialist

29421 Batam, Riau Islands IDR18000000 month WhatJobs

Posted today

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full-time
Our client is seeking a dedicated and empathetic Technical Support Specialist to provide exceptional customer service and technical assistance. This is a fully remote position, offering you the chance to help users resolve their technical challenges from the comfort of your home. You will be the first point of contact for customers, diagnosing and resolving issues with software and hardware. A strong technical aptitude, excellent communication skills, and a customer-centric approach are essential for success in this role.

Responsibilities:
  • Provide first-line technical support to customers via phone, email, and chat.
  • Diagnose and resolve hardware, software, and network issues.
  • Guide customers through troubleshooting steps in a clear and concise manner.
  • Escalate complex issues to higher-level support teams when necessary.
  • Document customer interactions, issues, and resolutions in the support system.
  • Create and maintain a knowledge base of common issues and solutions.
  • Follow up with customers to ensure their issues have been resolved to their satisfaction.
  • Identify trends in customer issues and provide feedback to the development team.
  • Adhere to service level agreements (SLAs) for response and resolution times.
  • Continuously improve technical knowledge and customer service skills.
  • Collaborate with team members to share knowledge and best practices.
  • Participate in training sessions to stay updated on products and services.
Qualifications:
  • High school diploma or equivalent; Associate's or Bachelor's degree preferred.
  • Proven experience in a technical support or customer service role.
  • Strong knowledge of operating systems (Windows, macOS, Linux) and common software applications.
  • Familiarity with network troubleshooting (TCP/IP, DNS, DHCP).
  • Experience with ticketing systems (e.g., Zendesk, ServiceNow).
  • Excellent verbal and written communication skills.
  • Patience, empathy, and a customer-focused attitude.
  • Ability to work independently and manage time effectively in a remote environment.
  • Troubleshooting and problem-solving mindset.
  • Adaptability to learn new technologies quickly.
  • Experience with remote support tools is advantageous.
This fully remote opportunity allows you to contribute significantly to customer satisfaction from any location. Join our client and be a vital part of their support ecosystem, ensuring users receive the assistance they need.
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Technical Support Specialist

76111 Balikpapan, East Kalimantan IDR8000000 month WhatJobs

Posted today

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Job Description

full-time
Our client is seeking a highly skilled and customer-focused Technical Support Specialist to provide expert assistance to their user base. This fully remote role involves diagnosing and resolving a wide range of technical issues, including hardware, software, and network problems. You will be the first point of contact for users, offering timely and effective solutions through various channels such as email, phone, and chat. Key responsibilities include troubleshooting complex technical problems, documenting solutions, and escalating unresolved issues to appropriate teams. You will also contribute to building and maintaining a comprehensive knowledge base of common issues and their resolutions. The Technical Support Specialist will proactively identify opportunities to improve user experience and system performance. This role requires excellent problem-solving abilities, a patient demeanor, and strong communication skills, ensuring all users receive a high level of support. You will need to adapt quickly to new technologies and methodologies. The ideal candidate will have a Bachelor's degree in Computer Science, IT, or a related field, or equivalent practical experience. Proven experience in a technical support role, with a strong understanding of operating systems, networking protocols, and common software applications, is required. Certifications such as CompTIA A+ or Network+ are a plus. This is a fantastic opportunity for a tech-savvy individual to grow their career in a remote environment while providing critical support to a valued customer base.
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