166 Technical Solutions jobs in Indonesia
Customer Support Specialist, Technical Solutions
70111 Banjarmasin, South Kalimantan
IDR6000000 month
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Our client is looking for an enthusiastic and customer-focused Customer Support Specialist to join their growing helpdesk team located in Banjarmasin, South Kalimantan, ID . This role is vital in ensuring our customers receive prompt, efficient, and friendly support for our range of technology products and services. You will be the primary point of contact for customers facing technical issues, providing first-level troubleshooting, guidance, and resolution. Responsibilities include responding to customer inquiries via phone, email, and chat; diagnosing and resolving technical problems using available tools and resources; documenting customer interactions and technical issues accurately in the CRM system; escalating complex issues to senior support tiers or relevant departments; and contributing to the knowledge base by creating helpful articles and FAQs. You will also proactively identify trends in customer issues to suggest improvements to products and services. The ideal candidate will possess excellent communication and active listening skills, a patient and empathetic demeanor, and a strong ability to explain technical concepts in simple terms. A Bachelor's degree or equivalent experience in a relevant field is preferred. Previous experience in a customer service or technical support role is a strong asset. Proficiency in using helpdesk software and troubleshooting common software and hardware issues is essential. The ability to work effectively in a team environment and manage time efficiently to meet support targets is required. Join our client and be a key player in delivering exceptional customer experiences.
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0
Technical Support Specialist - Cloud Solutions
76111 Balikpapan, East Kalimantan
IDR8 Annually
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Our client is seeking a proactive and technically proficient Technical Support Specialist to join their customer service team, supporting clients using advanced cloud solutions. This role will be based in Balikpapan, East Kalimantan, ID , with a hybrid work arrangement allowing for flexibility. You will be the first point of contact for customers, providing expert assistance and troubleshooting for a range of technical issues related to cloud infrastructure, software applications, and integrated systems. The ideal candidate will possess a strong understanding of cloud computing concepts (e.g., AWS, Azure, GCP), network protocols, operating systems (Windows/Linux), and common IT security practices. Excellent problem-solving abilities, patience, and exceptional communication skills are paramount.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and technical issues via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve technical problems related to cloud services, software, and hardware.
- Provide clear and concise instructions to customers on troubleshooting steps and solutions.
- Escalate complex issues to senior support staff or relevant departments when necessary.
- Document all customer interactions and resolutions in the ticketing system.
- Assist in the creation and maintenance of knowledge base articles and FAQs.
- Proactively identify recurring issues and suggest improvements to products or processes.
- Collaborate with engineering and development teams to resolve bugs and enhance product functionality.
- Monitor system performance and alert relevant teams to potential issues.
- Ensure customer satisfaction by delivering high-quality technical support.
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1
Senior Technical Support Engineer (Cloud Solutions)
25111 Padang, West Sumatra
IDR16000000 Annually
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Our client is a leading global provider of cloud infrastructure and services, and they are seeking an experienced Senior Technical Support Engineer to join their world-class, remote-first customer support team. This role is critical for ensuring the seamless operation and customer satisfaction for clients utilizing complex cloud solutions. You will be the primary point of contact for high-priority technical issues, providing advanced troubleshooting, in-depth analysis, and effective resolution. The ideal candidate possesses a strong background in cloud technologies, exceptional problem-solving skills, and a passion for delivering outstanding customer service. This is an exceptional opportunity to advance your career in cloud support within a fully remote, collaborative, and supportive environment.
Key Responsibilities:
Key Responsibilities:
- Provide expert-level technical support to customers facing complex issues with cloud platforms and services, including but not limited to compute, storage, networking, and databases.
- Diagnose, troubleshoot, and resolve intricate technical problems remotely, utilizing advanced diagnostic tools and techniques.
- Serve as a subject matter expert (SME) for specific cloud technologies, offering guidance and mentorship to junior support engineers.
- Analyze root causes of recurring technical issues and collaborate with engineering teams to implement permanent solutions and prevent future occurrences.
- Develop and maintain comprehensive documentation, including knowledge base articles, troubleshooting guides, and best practice recommendations.
- Manage customer escalations effectively, ensuring timely and satisfactory resolution of high-impact issues.
- Proactively monitor system health and performance, identifying potential issues before they affect customers.
- Communicate technical solutions clearly and concisely to customers with varying levels of technical expertise.
- Participate in on-call rotation to provide 24/7 support for critical customer incidents.
- Contribute to the continuous improvement of support processes, tools, and customer experience.
- Educate customers on cloud best practices and offer proactive advice to optimize their usage of our client's services.
- Bachelor's degree in Computer Science, Information Technology, or a related technical field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support or systems administration, with a strong focus on cloud computing environments (AWS, Azure, GCP).
- In-depth knowledge of cloud infrastructure concepts, virtualization, containerization (Docker, Kubernetes), and networking protocols.
- Proven ability to troubleshoot complex distributed systems and identify performance bottlenecks.
- Experience with scripting languages (e.g., Python, Bash) for automation and troubleshooting is highly desirable.
- Strong understanding of operating systems (Linux, Windows Server).
- Excellent analytical, problem-solving, and critical-thinking skills.
- Exceptional communication and customer service skills, with the ability to remain calm and professional under pressure.
- Ability to work independently and as part of a distributed team.
- Relevant cloud certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator Associate) are a significant advantage.
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2
Technical Support Lead
40288 Bandung, West Java
IDR9000000 month
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Our client, a rapidly expanding software solutions provider, is seeking a skilled and experienced Technical Support Lead to spearhead their customer service operations in a fully remote capacity. This is a pivotal role for an individual passionate about delivering exceptional customer experiences and leading a high-performing technical support team. As the Technical Support Lead, you will be responsible for managing the day-to-day operations of the support desk, ensuring timely and effective resolution of customer inquiries and technical issues. Your primary duties will include supervising, mentoring, and training support agents, setting performance goals, and monitoring service level agreements (SLAs). You will also be tasked with developing and refining support processes, creating knowledge base articles, and identifying trends in customer issues to proactively address potential problems. This role requires a deep understanding of the company's products and services, coupled with excellent troubleshooting and diagnostic skills. You will act as a point of escalation for complex technical problems, providing hands-on support when necessary. Collaboration with product development and engineering teams is key to relaying customer feedback and driving product improvements. The ideal candidate will possess strong leadership abilities, exceptional communication skills, and a customer-centric mindset. Proficiency in CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is essential. We are looking for a proactive problem-solver who can motivate a team and maintain a high level of customer satisfaction in a dynamic, remote-first environment. This is a fantastic opportunity to shape the customer support function and make a significant impact on client retention and success. Responsibilities:
- Lead and manage a team of technical support specialists.
- Oversee daily support operations, ensuring efficient ticket resolution and customer satisfaction.
- Develop and implement support strategies and best practices.
- Create and maintain a comprehensive knowledge base and FAQs.
- Monitor support channels and respond to customer inquiries promptly.
- Handle escalated technical issues and provide advanced troubleshooting.
- Train and mentor new support staff, fostering a collaborative team environment.
- Analyze support metrics to identify areas for improvement and report on team performance.
- Collaborate with engineering and product teams to resolve product issues and provide feedback.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support, with at least 2 years in a leadership or supervisory role.
- Proven experience managing customer support teams and workflows.
- Strong understanding of software applications and troubleshooting methodologies.
- Experience with CRM and helpdesk ticketing systems.
- Excellent problem-solving, analytical, and communication skills.
- Ability to work effectively in a remote team environment.
- Customer-focused attitude with a passion for service excellence.
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3
Technical Support Specialist
70112 Banjarmasin, South Kalimantan
IDR7000000 Hourly
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Our client, a rapidly growing technology firm, is looking for a dedicated and skilled Technical Support Specialist to join their customer service team in **Banjarmasin, South Kalimantan, ID**. This role is critical in providing exceptional technical assistance and resolving customer issues promptly and efficiently. You will be the primary point of contact for users facing technical challenges with our products and services. The ideal candidate possesses strong troubleshooting skills, a patient demeanor, and a deep understanding of software and hardware. You will be responsible for diagnosing problems, guiding users through solutions, and escalating complex issues when necessary. Your ability to communicate technical information clearly to both technical and non-technical users will be essential. This is an excellent opportunity to advance your career in customer support and contribute to user satisfaction.
Responsibilities:
Qualifications:
Responsibilities:
- Provide first-level technical support to customers via phone, email, and chat.
- Troubleshoot and diagnose hardware, software, and network issues.
- Guide customers through step-by-step solutions to their problems.
- Document all support interactions and resolutions accurately.
- Escalate unresolved issues to senior support staff or appropriate departments.
- Maintain a high level of customer satisfaction through effective communication.
- Update knowledge base articles and FAQs.
- Identify recurring technical issues and suggest product improvements.
Qualifications:
- Associate's degree or Bachelor's degree in IT, Computer Science, or a related field.
- 1-3 years of experience in technical support or customer service.
- Proficiency in operating systems (Windows, macOS) and common software applications.
- Strong analytical and problem-solving abilities.
- Excellent verbal and written communication skills.
- Customer-centric attitude with patience and empathy.
- Ability to work independently and as part of a team.
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4
Technical Support Specialist
28112 Pekanbaru, Riau
IDR5500000 month
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Our client is seeking a knowledgeable and customer-focused Technical Support Specialist to join their team. This role is essential for providing first-level technical assistance and resolving customer issues related to our client's software and services. You will be the primary point of contact for customers experiencing technical difficulties, offering timely and effective solutions. Key responsibilities include diagnosing and resolving hardware and software issues, guiding users through troubleshooting steps, documenting customer interactions and issue resolutions, escalating complex problems to higher-level support, and maintaining a high level of customer satisfaction. You will also contribute to building a knowledge base of common issues and solutions. The ideal candidate will have a strong technical aptitude and at least 1-2 years of experience in a technical support or helpdesk role. Proficiency in troubleshooting common IT issues, understanding of operating systems (Windows, macOS), and familiarity with networking concepts are required. Excellent communication skills, both written and verbal, are essential for effectively interacting with customers. Patience and a customer-centric approach are paramount. This is a hybrid role, requiring presence in the office in **Pekanbaru, Riau, ID** for specific team-based tasks and client interactions, with the flexibility to work remotely for other support activities. A proactive attitude and a willingness to learn new technologies are highly valued.
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5
Technical Support Lead
46111 Tasikmalaya, West Java
IDR12000000 Annually
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Our client, a leading software solutions provider, is seeking an experienced Technical Support Lead to manage their customer service and helpdesk operations. This position is located in **Tasikmalaya, West Java, ID**, and offers a Hybrid work arrangement, blending on-site responsibilities with remote flexibility. You will be responsible for overseeing the technical support team, ensuring timely and effective resolution of customer inquiries and technical issues. The ideal candidate will have a strong background in IT support, excellent leadership qualities, and a passion for delivering outstanding customer service. Responsibilities include managing support tickets, developing troubleshooting guides, training support staff, and identifying areas for process improvement. You will also liaise with the development and engineering teams to address product bugs and enhancements. We are looking for a proactive individual with exceptional problem-solving skills, strong communication abilities, and the capacity to remain calm and efficient under pressure. A Bachelor's degree in Computer Science, Information Technology, or a related field, along with a minimum of 5 years of experience in technical support, with at least 2 years in a supervisory or lead role, is required. Familiarity with ITIL best practices and CRM software is advantageous. You will play a critical role in enhancing customer satisfaction and maintaining the company's reputation for excellent service. This role requires a combination of on-site presence in **Tasikmalaya, West Java, ID** for team management and key client interactions, alongside remote work capabilities for independent task management and broader team communication.
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6
Technical Support Specialist
50131 Semarang, Central Java
IDR6000000 month
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Our client is seeking a dedicated and technically proficient Technical Support Specialist to provide exceptional assistance to their valued customers. This is a fully remote position, allowing you to work from the comfort of your home. You will be the primary point of contact for users experiencing technical difficulties with our client's software and hardware products. Your responsibilities will include troubleshooting, diagnosing, and resolving a wide range of technical issues via phone, email, and chat. You will need to possess excellent communication skills to explain technical solutions in a clear and understandable manner to non-technical users. The ideal candidate will have a strong understanding of common operating systems (Windows, macOS), network protocols, and hardware troubleshooting. Responsibilities include logging and tracking customer issues using a ticketing system, escalating complex problems to senior support staff when necessary, and contributing to the knowledge base by documenting solutions and FAQs. You should be adept at identifying recurring issues and providing feedback to the product development team for potential improvements. A passion for customer service and a patient, empathetic demeanor are essential. While a degree in a related field is beneficial, relevant work experience and demonstrated technical aptitude will be strongly considered. Minimum of 2 years of experience in a technical support or helpdesk role is required. This is a fantastic opportunity for a technically inclined individual with strong problem-solving abilities and a commitment to customer satisfaction to thrive in a remote work environment. You will be part of a supportive team that values collaboration and continuous learning. The ability to manage your time effectively and maintain high productivity levels in a remote setting is crucial.
Key Responsibilities:
Key Responsibilities:
- Provide first-level technical support to customers via phone, email, and chat.
- Troubleshoot and resolve hardware, software, and network issues.
- Diagnose and resolve technical problems efficiently.
- Escalate complex issues to appropriate support teams.
- Document all support interactions and resolutions in a ticketing system.
- Contribute to the development and maintenance of the knowledge base.
- Educate users on product features and best practices.
- Identify trends in customer issues and provide feedback to product teams.
- Maintain a high level of customer satisfaction.
- Minimum of 2 years of experience in technical support or helpdesk.
- Proficiency in troubleshooting Windows and macOS operating systems.
- Familiarity with network protocols and basic hardware troubleshooting.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Desk).
- Excellent communication, listening, and problem-solving skills.
- Ability to explain technical concepts to non-technical users.
- Strong customer service orientation.
- Ability to work independently and manage time effectively in a remote setting.
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7
Technical Support Specialist
20141 Medan, North Sumatra
IDR8000000 month
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Our client is seeking a proficient and customer-focused Technical Support Specialist to join their Customer Service & Helpdesk team. This role is fully remote, allowing you to provide essential technical assistance from anywhere. The ideal candidate will have a strong aptitude for troubleshooting hardware, software, and network issues, coupled with excellent communication skills to guide users effectively. You will be the first point of contact for technical inquiries, responsible for resolving issues efficiently and ensuring high levels of customer satisfaction.
Key Responsibilities:
Qualifications:
This is a rewarding opportunity to join a supportive team and contribute to a positive customer experience. If you are passionate about technology and helping people, we encourage you to apply for this remote role.
Key Responsibilities:
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve technical hardware and software issues.
- Guide users through problem-solving processes.
- Install, configure, and update relevant software and applications.
- Manage and maintain IT support ticket systems.
- Identify and escalate issues to the appropriate internal teams when necessary.
- Maintain accurate records of customer interactions and resolutions.
- Document and share technical knowledge and solutions with the team.
- Contribute to the development of FAQs and self-help resources.
- Proactively identify areas for improvement in support processes and tools.
- Ensure customer satisfaction through effective problem resolution and follow-up.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3 years of experience in a technical support or helpdesk role.
- Proficiency in troubleshooting common operating systems (Windows, macOS) and software applications.
- Familiarity with basic networking concepts (TCP/IP, DNS, DHCP).
- Excellent customer service and interpersonal skills.
- Strong written and verbal communication abilities.
- Ability to explain technical concepts clearly to non-technical users.
- Experience with remote support tools is essential.
- Problem-solving and critical thinking skills.
- Ability to work independently and manage time effectively in a remote setting.
This is a rewarding opportunity to join a supportive team and contribute to a positive customer experience. If you are passionate about technology and helping people, we encourage you to apply for this remote role.
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8
Technical Support Specialist
29421 Batam, Riau Islands
IDR18000000 month
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Our client is seeking a dedicated and empathetic Technical Support Specialist to provide exceptional customer service and technical assistance. This is a fully remote position, offering you the chance to help users resolve their technical challenges from the comfort of your home. You will be the first point of contact for customers, diagnosing and resolving issues with software and hardware. A strong technical aptitude, excellent communication skills, and a customer-centric approach are essential for success in this role.
Responsibilities:
Responsibilities:
- Provide first-line technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues.
- Guide customers through troubleshooting steps in a clear and concise manner.
- Escalate complex issues to higher-level support teams when necessary.
- Document customer interactions, issues, and resolutions in the support system.
- Create and maintain a knowledge base of common issues and solutions.
- Follow up with customers to ensure their issues have been resolved to their satisfaction.
- Identify trends in customer issues and provide feedback to the development team.
- Adhere to service level agreements (SLAs) for response and resolution times.
- Continuously improve technical knowledge and customer service skills.
- Collaborate with team members to share knowledge and best practices.
- Participate in training sessions to stay updated on products and services.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in a technical support or customer service role.
- Strong knowledge of operating systems (Windows, macOS, Linux) and common software applications.
- Familiarity with network troubleshooting (TCP/IP, DNS, DHCP).
- Experience with ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent verbal and written communication skills.
- Patience, empathy, and a customer-focused attitude.
- Ability to work independently and manage time effectively in a remote environment.
- Troubleshooting and problem-solving mindset.
- Adaptability to learn new technologies quickly.
- Experience with remote support tools is advantageous.
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