755 Technical Staff jobs in Indonesia

Our client is seeking a highly motivated and experienced Senior Customer Support Manager to oversee our technical services helpdesk operations in Banjarmasin, South Kalimantan, ID . This role is essential for ensuring exceptional customer satisfaction by leading a team of support specialists, optimizing support processes, and acting as a key escalation point for complex customer issues. You will be responsible for maintaining high standards of service delivery, implementing best practices, and driving continuous improvement within the customer support function.

Responsibilities:

• Lead, train, and mentor a team of customer support specialists, fostering a positive and high-performance culture.
• Develop and implement efficient customer support processes and workflows to enhance service delivery.
• Monitor and analyze key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores.
• Manage and resolve customer escalations, ensuring timely and effective solutions.
• Collaborate with product development and engineering teams to identify and address recurring customer issues and product feedback.
• Create and maintain comprehensive knowledge base articles and troubleshooting guides.
• Implement quality assurance programs to ensure the consistency and quality of support provided.
• Manage customer support tools and technologies, including ticketing systems and CRM platforms.
• Develop and present regular reports on team performance and customer service metrics to senior management.
• Champion a customer-centric approach throughout the organization.
• Ensure adherence to company policies and procedures.

Qualifications:

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Minimum of 5 years of experience in customer support or a related role, with at least 2 years in a supervisory or managerial capacity.
• Proven experience in managing technical support teams and operations.
• Strong understanding of customer service principles and best practices.
• Excellent leadership, coaching, and team-building skills.
• Exceptional problem-solving and decision-making abilities.
• Proficiency in customer relationship management (CRM) software and helpdesk ticketing systems.
• Strong analytical skills to interpret data and drive improvements.
• Excellent written and verbal communication skills.
• Ability to work effectively under pressure and manage multiple priorities.
• Experience in the tech industry is a plus.

Join our team and lead the charge in delivering outstanding customer support.

Our client, a growing technology solutions provider, is seeking an experienced Customer Support Team Lead to manage their support operations in Tangerang, Banten, ID . This Hybrid role offers a blend of remote flexibility and essential on-site team collaboration. You will be responsible for leading a team of customer support representatives, ensuring exceptional service delivery, and resolving complex technical issues. Your ability to motivate a team, manage performance, and maintain high customer satisfaction levels will be crucial.

Key Responsibilities:

• Lead, mentor, and coach a team of customer support representatives to achieve performance goals.
• Monitor customer interactions (calls, emails, chat) to ensure quality, accuracy, and adherence to service standards.
• Handle escalated customer inquiries and complex technical issues, providing timely and effective solutions.
• Develop and implement customer support strategies to improve efficiency and customer satisfaction.
• Train new team members and provide ongoing training to existing staff on products, services, and support procedures.
• Manage team schedules, workloads, and performance metrics (e.g., response times, resolution rates, customer feedback).
• Analyze customer feedback and support data to identify trends and areas for improvement.
• Collaborate with other departments (e.g., Product, Engineering) to resolve customer issues and provide feedback for product enhancements.
• Maintain a comprehensive knowledge base of products, services, and troubleshooting guides.
• Ensure adherence to company policies and procedures.
• Foster a positive and supportive team environment.
• Contribute to the development of support documentation and FAQs.
• Participate in performance reviews for team members.

Qualifications:

• Minimum of 3 years of experience in a customer support role, with at least 1 year in a leadership or supervisory capacity.
• Proven experience in the technology or software industry.
• Strong technical aptitude and ability to troubleshoot software and hardware issues.
• Excellent leadership, coaching, and team management skills.
• Exceptional communication, interpersonal, and problem-solving abilities.
• Proficiency in customer support software and CRM systems (e.g., Zendesk, Salesforce Service Cloud).
• Ability to manage multiple priorities and work effectively under pressure.
• Experience working in a hybrid environment.
• Customer-centric approach with a passion for delivering outstanding service.
• Familiarity with ITIL best practices is a plus.
• High school diploma required; Bachelor's degree in a relevant field is preferred.

This is an excellent opportunity for a motivated leader to shape the customer support experience and contribute to the success of a growing company.

Technical Sales - Digital Production Services
**Jakarta - Indonesia**
**About us**
We are a global technology company, driving energy innovation for a balanced planet.
Together, we create amazing technology that unlocks access to energy for the benefit of all.
Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other and achieve our goals. We aim to raise the bar high. We look for people who are committed to innovation and success and act with integrity to become and be a part of one of the most diverse group of experts in our industry, anywhere around the globe.
Global in outlook, local in practice - and with a united, shared passion for discovering solutions, we hire talented, driven people and support them to succeed, personally and professionally.
**Job Description**
The Position holder accountable for expanding the Digital Production business and driving strategies for deploying new technologies. It involves gaining deep expertise in the assigned technologies and their applications to craft compelling customer value propositions. The position also focuses on building trusted advisor relationships and gaining a thorough understanding of customers' technical challenges. The position reports to the Technical Sales Manager and based in Jakarta.
Successful Position holders are excellent communicators, enjoy solving problems, positive mindset and work well in teams.
**Roles and Responsibilities:**
+ Responsible for winning the technical and value case for Digital Production product and solution, include providing demonstrations, evaluations, and/or presentations.
+ Develop and implement business development strategies and technical engagement plans to support Digital Production growth and deployment in the GeoUnit.
+ Keep abreast of all emerging technologies, market developments, and competitor activities relevant to Digital Production.
+ Monitor customer adoption, technology performance, and feedback to ensure continuous improvement and alignment with business objectives.
+ Develop extensive relationships with customer stakeholders, industry partners, and internal domain experts to enable collaboration and joint solution development.
+ Interface with account managers, operations teams, and product development groups to align customer requirements with technical solutions and proposals.
+ Build an effective opportunity pipeline and sales plan, ensuring accurate forecasting and coordinated execution with account managers.
**Qualifications and Experience:**
+ Bachelor's degree in Petroleum Engineering or a related technical discipline; a Master's degree is an advantage.
+ Minimum of 5 - 10 years of experience in digital oilfield, production optimization, or technical sales within the oil and gas industry.
+ Strong knowledge of Digital Production systems and workflows, including real-time monitoring, production optimization software, and integrated asset management solutions.
+ Demonstrated ability to translate technical capabilities into business value, with proven experience in customer engagement and solution selling.
+ Familiarity with industry-standard platforms and tools (e.g., production surveillance systems, AI/ML-driven optimization, or data integration frameworks).
+ Excellent communication and presentation skills and able to engage both technical and non-technical stakeholders.
+ Experience working in a multicultural environment and fluency in English is required.
+ Strong team player with the ability to collaborate across functions and domains.
Please note: Due to the massive number of applicants, only selected candidates will be notified.
If you encounter any issue during the application process, please contact .
When sending an email, please attach your CV and use the following subject line format:
Digital Production Technical Sales_(Your Name).
SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.

**Experience**
+ Minimum 3 years experience of software development within a team using Java SpringBoot
+ Minimum Bachelor's Degree in Computer Science, Software Engineering, or equivalent
+ Fluent in English Oral and Written
**Responsibility**
+ Participate in analysis & design sessions often involving architect group and product management team
+ Develop high quality, robust and scalable API and adaptors to external system within agreed timescale
+ Communicating status, issues, and risk to technical leader
**Qualification**
+ Experience of object oriented principles and design patterns
+ Experience of software debugging and root cause analysis
+ Experience of an IDE e.g. Eclipse, IntelliJ IDEA
+ Experience of version control systems e.g. Git
+ Experience of web services e.g. REST, OpenAPI
+ Knowledge of RDBMS such as Oracle, SQL Server or MySQL
+ Knowledge of web application development
+ Knowledge of unit testing and automation testing
+ Knowledge of cloud deployment e.g AWS, Kubernetes
**Must to Have**
+ Java, Springboot Framework
+ JavaScript
+ Industry standard automation test tool (ie. Cucumber, selenium, etc)
+ OpenAPI/REST

**Experience**
+ Minimum 3 years experience of software development within a team using Java SpringBoot
+ Minimum Bachelor's Degree in Computer Science, Software Engineering, or equivalent
+ Fluent in English Oral and Written
**Responsibility**
+ Participate in analysis & design sessions often involving architect group and product management team
+ Develop high quality, robust and scalable API and adaptors to external system within agreed timescale
+ Communicating status, issues, and risk to technical leader
**Qualification**
+ Experience of object oriented principles and design patterns
+ Experience of software debugging and root cause analysis
+ Experience of an IDE e.g. Eclipse, IntelliJ IDEA
+ Experience of version control systems e.g. Git
+ Experience of web services e.g. REST, OpenAPI
+ Knowledge of RDBMS such as Oracle, SQL Server or MySQL
+ Knowledge of web application development
+ Knowledge of unit testing and automation testing
+ Knowledge of cloud deployment e.g AWS, Kubernetes
**Must to Have**
+ Java, Springboot Framework
+ JavaScript
+ Industry standard automation test tool (ie. Cucumber, selenium, etc)
+ OpenAPI/REST

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
As a Senior Associate Cross Technology Technical Architect at NTT DATA, you will develop into a subject matter expert by working closely with your colleagues and under the guidance of senior team members. Your journey will involve learning how to creatively design solutions based on your growing technical knowledge across one or two technology domains.
On a typical day, you will contribute to selecting and applying appropriate design standards, tools, and methods that align with our enterprise and solution architectures. You will be responsible for implementing and executing smaller-scale, less complex system solutions that meet our clients' business needs.
Your role will include developing specific solution architectures within business, infrastructure, or functional areas. By working on defining and scoping requirements for small-scale changes, you will gain vital experience that will help you grow in your career. You will also assist with providing pre-sales technical support and knowledge, analysing client requirements, and understanding their existing systems and business challenges.
Under the mentorship of senior colleagues, you will help design components using modelling techniques and ensure our technical solutions meet clients' objectives. You will draft technical design documents to match solution specifications and assist with determining scopes of work, product pricing, and RFP/RFI responses. Your involvement with client proof of concept (POC) initiatives will further enhance your experience as you help set up and deliver these projects.
**To thrive in this role, you need to have:**
+ Basic product knowledge integrated with an understanding of relevant technologies.
+ Continuously updated knowledge of technology trends and developments.
+ Understanding of the specific problem domain your solutions will address.
+ Familiarity with software and programming languages (e.g., C++).
+ Moderate experience in entry-level technical support roles, as a systems administrator, or network engineer.
+ Strong written and verbal communication skills.
+ Ability to establish and build client relationships.
+ Bachelor's degree in information technology, Computer Science, Information Systems, or a related field.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
As a DATA Centre Technical Architect at NTT DATA, you will be the cornerstone for designing and implementing top-notch DATA centre infrastructures. You will work hand-in-hand with cross-functional teams to transform business requirements into efficient and reliable DATA centre solutions as part of our pre-sales process.
You will be responsible for the entire architecture, including servers, storage systems, networking equipment, power and cooling systems, and physical security measures. Your role will require evaluating and recommending DATA centre services to align with our business needs, ensuring top security and compliance standards.
Your strategic input will be crucial as you analyse, develop, and recommend long-term plans to ensure our DATA centres meet both current and future requirements. As a trusted technical advisor, you will provide guidance and support to development teams during the implementation of collaborative solutions.
You will design and optimize network architectures using technologies like VMware, Hyper-V, and KVM, ensuring they perform optimally and are highly scalable and secure. From managing client proof-of-concept initiatives to producing comprehensive technical documentation and specifications, your expertise will ensure our solutions achieve client objectives effectively.
You will be influential in guiding members of the Sales team, ensuring they are equipped to close deals and maintain forecasting and sales pipelines. Handling scope of work determination, product pricing, and rFP/rFI responses will also be part of your remit.
**To thrive in this role, you need to have:**
+ Comprehensive knowledge of DATA centre infrastructure components, networking technologies, and virtualization (such as VMware, Hyper-V, and KVM).
+ A good understanding of DATA centre security principles, compliance standards, and best practices.
+ Proficiency in designing and implementing network architectures, including LAN, WAN, and virtual networking technologies.
+ Expertise in server and storage technologies such as virtualization, blade servers, SAN, NAS, and DATA backup and recovery systems.
+ Familiarity with cloud computing platforms and services, including IaaS, PaaS, and SaaS.
+ Extensive experience in a professional technical role within a large-scale, preferably multinational, technology services environment.
+ Good client engagement skills coupled with strong technical consulting aptitude.
+ The ability to collaborate and communicate effectively with team members and stakeholders.
+ A bachelor's degree in information technology, computer science, or information systems.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

**Primary Purpose:**
Provide delivery service of spare parts to technician and administer stock and other required administration tasks
**Key Responsibilities / Accountabilities:**
+ Perform delivery activities required of spare parts for technician to conduct service activity
+ Conduct Stok take spare part regularly
+ Make purchase tool for engineers
+ Follow up sample RO testing at the lab
+ Provide documented technician report
+ Required to work on weekend, if necessary
+ Other projects those may assign by Direct Superior
+ Obey the health and safety guideline as per guided by Crisis Management team when doing his/her job inside or outside the organization
+ Obey the Fresenius Medical Care Compliance and Company Regulation
**Competencies (attitude, skills, typical qualifications and experience):**
Education & Experience
+ Minimum Diploma degree from relevant subject to this role
+ Preferable have 1-2 years experiences on similar position within reputable company
+ Preferable have experience to communicate in English
+ Experience in working with Ms Office
+ Have good commination skill
Competency
+ Technical Competencies:
+ **Engineering Technical Skill** : Possession of a designated level of technical engineering skill or knowledge and the ability to keep up with current developments and trends in areas of expertise; Knowledge of program procedures, methods and practices and their application to specific situations
+ **Project Management** : Ability to coordinate and administer programs/projects, activities and protocols; Ability to manage resources, monitor activities and assess environmental safety, risks and quality control associated with the program.
+ **Customer Service Management** : The ability to discover the needs of internal and external customers and strive to deliver services and products to meet these needs in a professional and courteous manner; This includes the willingness to give priority to customer needs and deliver high quality services within the available resources.
+ **Resource Management** : The ability to leverage organizational resources effectively and works towards standards of excellence in achieving organizational goals and strategies; This includes encouraging prioritization, planning, collaboration and motivation for others to perform according to performance standards.
+ General Competencies:
+ **Continuous Learning** : Show the great willingness to receive knowledge & skills for effectiveness of work
+ **Commit to the Organizational Ethic** : Work behavior which highlighted on social, moral and organizational values and ethic in conducting business activities internally and externally
+ **Administration, Planning & Organizing** : Implement the process of operational administration, reporting and document management regarding operational process in working unit.