226 Technical Support Leader jobs in Indonesia
Community Support Manager
28211 Pekanbaru, Riau
IDR65000000 Annually
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Our client is looking for a compassionate and experienced Community Support Manager to lead their local outreach initiatives in Pekanbaru. This role offers a hybrid work model, combining remote administrative tasks with essential on-site community engagement. You will be responsible for developing, implementing, and overseeing programs that support and improve the well-being of the community. The ideal candidate will have a strong background in social work, community development, or a related field, with proven experience in program management and team leadership. Your responsibilities will include assessing community needs, designing and executing outreach strategies, managing volunteers and staff, and fostering strong relationships with community stakeholders, local organizations, and government agencies. You will also be involved in fundraising, grant writing, and ensuring the effective allocation of resources to meet program goals. Excellent communication, interpersonal, and organizational skills are essential. You must be adept at problem-solving, conflict resolution, and building trust within diverse community groups. This is a rewarding opportunity to make a tangible difference in the lives of individuals and the betterment of the community.
Responsibilities:
Responsibilities:
- Develop and implement community support programs and initiatives.
- Assess community needs and identify areas for service improvement.
- Manage and lead a team of support staff and volunteers.
- Foster strong relationships with community members, partners, and stakeholders.
- Organize and coordinate community events and outreach activities.
- Develop and manage program budgets and resources effectively.
- Oversee data collection and reporting on program impact and outcomes.
- Ensure compliance with relevant regulations and ethical standards.
- Provide guidance and support to community members facing challenges.
- Collaborate with other departments and external agencies to enhance service delivery.
- Advocate for community needs and represent the organization at various forums.
- Bachelor's degree in Social Work, Community Development, Public Administration, or a related field.
- Minimum of 4 years of experience in community services, social work, or program management.
- Proven experience in managing teams and volunteers.
- Strong understanding of community needs assessment and program development.
- Excellent communication, interpersonal, and conflict resolution skills.
- Proficiency in project management and reporting.
- Experience in fundraising and grant writing is a plus.
- Ability to work collaboratively with diverse groups and stakeholders.
- Commitment to social justice and community empowerment.
- Ability to work effectively in a hybrid work environment.
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Community Support Manager
30131 Palembang, South Sumatra
IDR12 month
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Our client, a respected organization dedicated to enhancing community well-being, is looking for an experienced Community Support Manager to lead their initiatives in **Palembang, South Sumatra, ID**. This hybrid role offers a blend of on-site community engagement and remote administrative and strategic planning. You will be responsible for developing and overseeing programs that address the needs of the local community, fostering strong relationships with community members, local government agencies, and other stakeholders. Key responsibilities include needs assessments, program design and implementation, volunteer recruitment and management, budget oversight, and impact evaluation. You will also manage a team of community outreach workers, ensuring effective service delivery and adherence to organizational goals. The ideal candidate will possess a deep understanding of community development principles and best practices, with a proven ability to manage and motivate teams. Strong interpersonal, communication, and conflict-resolution skills are essential. Experience in program management, social work, or a related field is required, along with at least 6 years of relevant experience. A Bachelor's degree in Social Work, Sociology, Public Administration, or a related field is preferred. The ability to work effectively in a hybrid environment, balancing remote tasks with essential on-site interaction, is crucial for success in this impactful role.
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Community Support Manager
34111 Bandar Lampung, Lampung
IDR5500000 month
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Our client is seeking a dedicated and compassionate Community Support Manager to join our remote-first team. This vital role focuses on enhancing the well-being and social integration of vulnerable individuals within their communities. As a Community Support Manager, you will be instrumental in developing, implementing, and overseeing personalized support plans tailored to meet the unique needs of each client. You will coordinate a range of services, including daily living assistance, emotional support, and access to community resources, ensuring a holistic approach to care. Your responsibilities will involve conducting regular assessments, liaising with families and external agencies, and managing a caseload of clients, all from the comfort of your home office.
Key responsibilities include building strong relationships with clients and their support networks, facilitating group activities and therapeutic interventions, and advocating for clients' rights and needs. You will also be responsible for maintaining accurate and up-to-date case records, adhering to all ethical guidelines and organizational policies. The ideal candidate will possess exceptional communication and interpersonal skills, enabling them to engage effectively with diverse populations. A proactive approach to problem-solving and the ability to work independently are essential, given the fully remote nature of this position. You will collaborate closely with other remote team members through virtual meetings and digital platforms, contributing to a supportive and efficient work environment. This role requires a deep understanding of social care principles, mental health awareness, and relevant legislation. Experience in case management, crisis intervention, and working with specific client groups (e.g., elderly, individuals with disabilities, at-risk youth) is highly desirable. Join us in making a tangible difference in people's lives, providing essential support and fostering independence and community inclusion. This is a rewarding opportunity for an experienced professional looking to leverage their skills in a flexible, remote setting.
Qualifications:
Key responsibilities include building strong relationships with clients and their support networks, facilitating group activities and therapeutic interventions, and advocating for clients' rights and needs. You will also be responsible for maintaining accurate and up-to-date case records, adhering to all ethical guidelines and organizational policies. The ideal candidate will possess exceptional communication and interpersonal skills, enabling them to engage effectively with diverse populations. A proactive approach to problem-solving and the ability to work independently are essential, given the fully remote nature of this position. You will collaborate closely with other remote team members through virtual meetings and digital platforms, contributing to a supportive and efficient work environment. This role requires a deep understanding of social care principles, mental health awareness, and relevant legislation. Experience in case management, crisis intervention, and working with specific client groups (e.g., elderly, individuals with disabilities, at-risk youth) is highly desirable. Join us in making a tangible difference in people's lives, providing essential support and fostering independence and community inclusion. This is a rewarding opportunity for an experienced professional looking to leverage their skills in a flexible, remote setting.
Qualifications:
- Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
- Minimum of 3 years of experience in community support, case management, or social care.
- Proven ability to work independently and manage time effectively in a remote environment.
- Excellent written and verbal communication skills in Indonesian and English.
- Proficiency in using virtual collaboration tools (e.g., Zoom, Microsoft Teams) and electronic health records.
- Strong understanding of social care principles and best practices.
- Empathy, patience, and a genuine commitment to client well-being.
- Ability to conduct risk assessments and develop safety plans.
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2
Customer Support Manager
80114 Denpasar, Bali
IDR9000000 month
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Our client, a rapidly growing e-commerce platform, is seeking a dynamic and customer-focused Customer Support Manager to lead their support operations in **Denpasar, Bali, ID**. This hybrid role offers a blend of on-site leadership and remote work flexibility. The ideal candidate will be passionate about delivering exceptional customer experiences and will be responsible for managing the customer service team, developing support strategies, and ensuring customer satisfaction across all touchpoints.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Oversee the day-to-day operations of the customer support department, managing a team of customer service representatives and specialists.
- Develop, implement, and refine customer support policies, procedures, and quality standards.
- Train, coach, and mentor customer support staff to enhance their product knowledge, service skills, and problem-solving abilities.
- Monitor customer interactions across various channels (phone, email, chat, social media) to ensure timely, accurate, and empathetic responses.
- Analyze customer feedback and support metrics (e.g., response times, resolution rates, CSAT scores) to identify areas for improvement and implement corrective actions.
- Develop and manage the customer support knowledge base, ensuring comprehensive and up-to-date information is available for both agents and customers.
- Collaborate with product and marketing teams to provide customer insights and contribute to service improvements.
- Manage escalated customer issues and ensure timely and satisfactory resolutions.
- Prepare regular reports on team performance, customer satisfaction, and key support metrics for senior management.
- Contribute to the strategic planning and budgeting for the customer support function.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 4 years of experience in customer service or a related field, with at least 2 years in a supervisory or management role.
- Proven experience in managing customer support teams and improving customer satisfaction metrics.
- Excellent understanding of customer service principles and best practices.
- Strong leadership, team management, and motivational skills.
- Exceptional communication, listening, and problem-solving skills.
- Proficiency in customer relationship management (CRM) software and helpdesk ticketing systems.
- Ability to analyze data and generate actionable insights.
- Adaptability and the ability to thrive in a fast-paced, dynamic environment.
- Fluency in Indonesian and English is required.
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3
Community Support Manager
50141 Semarang, Central Java
IDR9000000 Annually
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Our client, a non-profit organization dedicated to community development and social welfare, is seeking a compassionate and organized Community Support Manager to lead their initiatives in **Semarang, Central Java**. This role offers a hybrid work arrangement, allowing for flexibility while ensuring vital community engagement.
The Community Support Manager will be responsible for developing, implementing, and overseeing programs and services that address the needs of the community. You will build strong relationships with community members, local organizations, and government agencies, acting as a crucial link between the organization and the people it serves.
Key responsibilities:
Required qualifications:
This is a meaningful opportunity for an individual dedicated to making a positive impact within the community. If you are passionate about social care and have a proven ability to connect with and support diverse groups, we encourage you to apply.
The Community Support Manager will be responsible for developing, implementing, and overseeing programs and services that address the needs of the community. You will build strong relationships with community members, local organizations, and government agencies, acting as a crucial link between the organization and the people it serves.
Key responsibilities:
- Developing and managing community outreach programs and services.
- Assessing community needs and identifying opportunities for intervention and support.
- Building and maintaining strong relationships with community stakeholders, including residents, local leaders, and partner organizations.
- Recruiting, training, and managing volunteers to support program activities.
- Organizing and facilitating community events, workshops, and support groups.
- Providing direct support and guidance to community members facing social or economic challenges.
- Monitoring and evaluating program effectiveness, collecting data, and preparing reports on outcomes.
- Managing program budgets and ensuring efficient use of resources.
- Advocating for community needs and collaborating with relevant agencies to secure resources and support.
- Ensuring compliance with organizational policies and ethical standards in all community interactions.
Required qualifications:
- Bachelor's degree in Social Work, Community Development, Sociology, Public Administration, or a related field.
- Minimum of 4 years of experience in community organizing, social work, or program management in a non-profit setting.
- Proven experience in developing and implementing community-based programs.
- Excellent interpersonal, communication, and relationship-building skills.
- Strong understanding of social issues and community dynamics.
- Experience in volunteer management and engagement.
- Proficiency in data collection, analysis, and reporting.
- Ability to work independently and collaboratively, with strong organizational skills.
- Experience working in a hybrid environment, coordinating remote and in-person activities.
- Passion for social justice and community empowerment.
This is a meaningful opportunity for an individual dedicated to making a positive impact within the community. If you are passionate about social care and have a proven ability to connect with and support diverse groups, we encourage you to apply.
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4
Community Support Manager
43111 Sukabumi, West Java
IDR8000000 month
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Our client is seeking a compassionate and experienced Community Support Manager to oversee and enhance their community engagement programs. This role operates on a hybrid model, requiring a balance of remote work and on-site engagement to foster strong community ties. The ideal candidate will possess exceptional interpersonal skills, a deep commitment to social welfare, and a proven ability to build and maintain positive relationships within diverse communities. You will be responsible for developing and implementing strategies that promote community well-being, provide essential support services, and encourage active participation. Key responsibilities include managing a team of community outreach workers, coordinating volunteer efforts, and organizing community events and workshops. You will also be involved in assessing community needs, identifying potential resource gaps, and developing partnerships with local organizations and government agencies to maximize impact. The ability to handle sensitive situations with empathy, discretion, and professionalism is paramount. This role requires strong organizational and project management skills, including budget oversight and performance tracking. You should be adept at utilizing various communication channels, both digital and traditional, to engage with community members and disseminate information effectively. Experience in social work, community development, or a related field is essential, along with a solid understanding of the challenges and opportunities facing communities. We are looking for a motivated individual who can inspire others, facilitate positive change, and contribute to the overall success of our client's mission in building stronger, more supportive communities. Your role will be pivotal in creating a welcoming and inclusive environment for all community members.
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5
Community Support Manager
30131 Palembang, South Sumatra
IDR7 month
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Our client is seeking a dedicated and compassionate Community Support Manager to join their team in Palembang, South Sumatra, ID . This role is crucial in fostering a positive and supportive environment for the community members we serve. The ideal candidate will have a strong background in social work, community development, or a related field, coupled with excellent interpersonal and communication skills. You will be responsible for developing, implementing, and managing community outreach programs, providing direct support to individuals in need, and coordinating with local organizations and stakeholders. Key responsibilities include assessing community needs, creating and facilitating support groups, organizing community events, managing volunteers, and ensuring the effective delivery of services. This position requires a proactive approach, empathy, and the ability to handle sensitive situations with discretion and professionalism. You will also be involved in data collection, reporting on program outcomes, and contributing to the strategic planning of community initiatives. A bachelor's degree in Social Work, Psychology, Sociology, or a related discipline is required. Proven experience in community management, social care, or program coordination is essential. Strong leadership qualities, problem-solving skills, and a commitment to social justice are highly valued. The ability to work collaboratively with diverse groups and build strong relationships within the community is paramount. This role offers a competitive salary and benefits package, as well as the opportunity to make a significant positive impact on the lives of individuals and the community as a whole. Experience working with vulnerable populations and a deep understanding of local cultural nuances in South Sumatra will be advantageous. Fluency in Bahasa Indonesia is required, and proficiency in English is a plus.
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Customer Support Manager
15111 Tangerang, Banten
IDR11000000 month
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We are looking for a passionate and experienced Customer Support Manager to lead our remote-first customer service team. This role is critical in ensuring our customers receive exceptional support and have a positive experience with our products and services. You will be responsible for managing the day-to-day operations of the customer support department, including supervising support agents, developing and implementing customer service strategies, and ensuring adherence to service level agreements (SLAs). Key responsibilities include training and coaching support staff, monitoring customer interactions to ensure quality and efficiency, handling escalated customer issues, analyzing support metrics to identify areas for improvement, and contributing to the development of support documentation and knowledge bases. The ideal candidate will have a Bachelor's degree or equivalent experience, with a minimum of 5 years in customer service or support roles, and at least 2 years in a supervisory or management capacity. Proven experience in managing remote teams is essential. Excellent communication, interpersonal, and problem-solving skills are a must. Familiarity with CRM software (e.g., Salesforce, Zendesk) and a passion for customer advocacy are highly desirable. This is an excellent opportunity to lead a dedicated team and shape the customer experience for a growing company, all from the convenience of your home.
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7
Community Support Manager
70111 Banjarmasin, South Kalimantan
IDR7 Annually
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Our client is seeking a dedicated and compassionate Community Support Manager to join their team in Banjarmasin, South Kalimantan, ID . This role is integral to fostering a supportive and inclusive environment for our service users. The Community Support Manager will be responsible for overseeing daily operations, managing a team of support workers, and developing individual care plans tailored to the specific needs of each client. This will involve conducting regular assessments, coordinating with external agencies and healthcare professionals, and ensuring all care provided meets the highest standards of quality and safety.
Key responsibilities include:
The ideal candidate will have a strong background in community services or social care, with proven experience in a supervisory or management role. Excellent interpersonal, communication, and organizational skills are essential. A deep understanding of person-centered care principles and relevant legislation is required. This is a fantastic opportunity for an experienced professional to make a significant impact in the lives of individuals within the Banjarmasin community.
Key responsibilities include:
- Leading and mentoring a team of community support workers, providing training and performance management.
- Developing, implementing, and evaluating person-centered support plans.
- Managing case files and ensuring accurate record-keeping in compliance with regulations.
- Liaising with families, caregivers, and other stakeholders to ensure effective communication and collaboration.
- Organizing and facilitating community engagement activities and support groups.
- Handling client inquiries, complaints, and escalations in a professional and timely manner.
- Monitoring budgets and resource allocation within the community support services.
- Ensuring compliance with all relevant legislation, policies, and procedures in the social care sector.
- Promoting a culture of continuous improvement and best practice within the team.
The ideal candidate will have a strong background in community services or social care, with proven experience in a supervisory or management role. Excellent interpersonal, communication, and organizational skills are essential. A deep understanding of person-centered care principles and relevant legislation is required. This is a fantastic opportunity for an experienced professional to make a significant impact in the lives of individuals within the Banjarmasin community.
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8
Community Support Manager
17143 Purwakarta, West Java
IDR6 month
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Our client is seeking a dedicated and compassionate Community Support Manager to join their organization in Bekasi, West Java, ID . This role is pivotal in fostering a supportive environment for individuals within the community. The Community Support Manager will be responsible for developing, implementing, and overseeing programs and services that meet the needs of the community members. You will lead a team of support workers, providing guidance, training, and supervision to ensure high-quality service delivery. Key responsibilities include assessing community needs, creating outreach strategies, managing case files, and coordinating with external agencies and stakeholders. The ideal candidate will possess excellent interpersonal skills, a strong understanding of social care principles, and a commitment to advocacy. You will be instrumental in building positive relationships with community members, addressing their concerns, and facilitating access to essential resources. This role requires excellent organizational skills, the ability to manage multiple priorities, and a compassionate approach to support. Experience in community development, social work, or a related field is essential. If you are passionate about making a difference and empowering individuals, this is the perfect opportunity for you.
Responsibilities:
Responsibilities:
- Develop and manage community support programs and services.
- Lead and supervise a team of community support workers.
- Assess the needs of community members and develop personalized support plans.
- Coordinate with local organizations, government agencies, and volunteers.
- Provide direct support and advocacy for community members.
- Manage client intake, record-keeping, and progress tracking.
- Organize and facilitate community events and workshops.
- Ensure compliance with relevant policies and procedures.
- Contribute to the strategic development of community outreach initiatives.
- Bachelor's degree in Social Work, Psychology, Community Development, or a related field.
- Minimum of 3 years of experience in social care, community services, or a similar role.
- Proven experience in managing teams and program development.
- Strong understanding of community needs assessment and support planning.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work with diverse populations and sensitive situations.
- Proficiency in case management software and standard office applications.
- Demonstrated commitment to social justice and community empowerment.
- Empathetic and patient demeanor.
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