2,227 Technical Support Leader jobs in Indonesia

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Technical Support Manager to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities :

Operations/Technical

• Drive the operational plan, oversees day-to-day operation activities such as manpower deployment and contingency management.
• Monitor and ensuring productivity are achieve in the department
• Pro-actively monitor the health status of all products, identify exceptional cases, and initiate and prioritize the repair process when required.
• Recommend enhancements to improve systems performance
• Analyse and identify industry trends and customers need and provide feedback to improve the feasibility of new product development
• Managing and solving technical issues faced by customers
• Establish end-to-end service delivery for projects
• Provide products and systems training to internal employees and customers when required
• Review and approve all vendor services and its related cost ensuring cost are being properly managed
• Inventory controlling ensuring stock level are being manage

Control room

• Lead the control room team ensuring all inbound queries raised by customers are addressed and followed up in a timely manner.
• Manage and troubleshoot any technical operations raised by customers

Requirements :

• Bachelor Degree in Engineering with strong electronics / technical experiences
• Minimum of 5 years experience in the role and experience in managing and grow a team.
• Experience in System Integrator (SI) industry or familiar with SaaS platform is an added advantage
• Proven track record in incident and troubleshooting management
• Good leadership and people management skills and ability to work under pressure
• Excellent communication and interpersonal skills
• Hands-on and a can-do attitude
• Technically independent with good initiative
• Strong analytical and problem-solving skills with an out-of-box approach in providing solutions

Responsibilities :

• Knowing about "high tension current" concept (mandatory) and infrastructure IT (added advantage)
• People leadership, have clear communication and direction to subordinate
• Provide training products to related person/Dept
• Solving technical issues faced by customers
• Make a project plan including wiring, panels, etc
• Understand K3 role system and the implementation

Qualification :

• Candidate must possess at least Bachelor's Degree in Engineering (Electrical/Electronic) or equivalent.
• Minimum of 5 years experience in the role and experience in managing and grow a team.
• Have experience about Uninterruptible Power Supply (UPS)
• Technically independent with good initiative
• Strong analytical and problem-solving skills with an out of box approach in providing solutions
• Fluent in English both written and spoken Willing to travel for work

Responsibilities :

• Knowing about "high tension current" concept (mandatory) and infrastructure IT (added advantage)
• People leadership, have clear communication and direction to subordinate
• Provide training products to related person/Dept
• Solving technical issues faced by customers
• Make a project plan including wiring, panels, etc
• Understand K3 role system and the implementation

Qualification :

• Candidate must possess at least Bachelor's Degree in Engineering (Electrical/Electronic) or equivalent.
• Minimum of 5 years experience in the role and experience in managing and grow a team.
• Have experience about Uninterruptible Power Supply (UPS)
• Technically independent with good initiative
• Strong analytical and problem-solving skills with an out of box approach in providing solutions
• Fluent in English both written and spoken Willing to travel for work

Sales and Technical Support Manager

Location: Tangerang Selatan

We are looking for an experienced professional who combines sales expertise with a strong understanding of technical products.

REQUIRED QUALIFICATIONS

• Master's or Bachelor's degree (preferably in Economy, Trade, Marketing, Communication or other related field).
• Minimum 5 years work experience in sales department (technical products, equipment, tools, machines etc.).
• Work experience in the gas industry would be an asset.
• Good command of written and spoken English (communication with headquarter in Europe).
• Ability to solve problems and make decisions independently.
• Ability and willingness to travel across Indonesia.
• Strong verbal/written communication and presentation skills.
• Computer skills (Word, Excel, Outlook, PowerPoint)

MAIN RESPONSIBILITIES:

• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs (PGN/Pertamina, private production companies, IPS contractors).
• Achieve growth and hit sales targets (natural gas equipment).
• Providing technical assistance to our customers.
• Acquire new customers through direct sales techniques and business-to-business marketing visits.
• Participation in public tenders for the supply of gas fittings.
• Research and identify new possible solutions to better fit to customer's needs.
• Escalating unresolved issues to internal teams in Jakarta and Europe.
• Prepare accurate and timely reports.
• Maintain jovial relationship with customers and suppliers (in Indonesia and abroad).
• Providing technical training sessions to company's customers.

WHAT WE OFFER:

• Basic salary, discretionary bonus and allowances
• Full-time job in Tangerang Selatan office

Job Highlights

· Peran strategis mendukung HR & daily operational perusahaan

· Lingkungan kerja profesional, terbuka, dan komunikatif

· Kesempatan mengembangkan diri ke arah HR dan manajemen operasional

· Dapat bergabung secepatnya

Responsibilities

· Mendukung manajemen dalam kegiatan HR dan operasional harian perusahaan

· Membantu koordinasi antar departemen agar proses kerja berjalan lancar

· Menangani administrasi HR (absensi, kontrak, data karyawan, laporan, dll.)

· Mendukung proses rekrutmen dan pengembangan karyawan

· Membantu monitoring kegiatan operasional agar sesuai dengan target perusahaan

· Memberikan laporan dan update rutin kepada manajemen terkait HR & operational

· Menjadi penghubung komunikasi antara karyawan dan manajemen

Requirements

· Pendidikan minimal S1 dari semua jurusan (diutamakan Manajemen / Psikologi / Hukum / SDM)

· Pengalaman kerja minimal 2 tahun sebagai asisten / support manager / HR staff

· Diutamakan mampu berbahasa Mandarin (lisan maupun tulisan)

· Komunikatif, open talk, tidak pemalu, dan mampu berinteraksi dengan semua level karyawan

· Memiliki kemampuan koordinasi dan interpersonal yang baik

· Teliti, detail, mampu bekerja mandiri maupun dalam tim

· Terbiasa menggunakan Microsoft Office (Word, Excel, PowerPoint)

· Berintegritas, mampu menjaga kerahasiaan data, dan multitasking

· Bersedia bekerja full time, on-site

Siap bergabung segera

Company Description
Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.

Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people's lives. Working in partnership makes it possible to deliver the world's most impactful projects and programmes as we turn challenge into opportunity and complexity into success.

Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.

We are majority-owned by CBRE Group, Inc., the world's largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.

Please visit our website:

Job Description
To lead and manage the GC commissioning and electrical installation teams, collaborate with client team, and add value to the total organization e.g. technical, schedule, cost, and other areas where support will be required. Able to effectively communicate with all parties, and develop good, positive relationships with all teamsinvolved in the commissioning delivery process.

The Commissioning Support Manager should be able to demonstrate mentoring of people / motivational skills. Has the ability to chair, and control meetings, with strong report writing skills, good attention to detail, and problem-solving skills.

Should possess the ability to manage a team, be able to review design drawings, specifications, and technical submittals in order to produce commission-ability reviews, through GC / vendor liaison. To lead and manage the complete commissioning process.

• Ensure that the GC, Subs and the commissioning authority are properly on-boarded, and have everything in place for the Commissioning effort for the project (e.g. ACxMS, DAMS, NEXUS, and SharePoint tools).
• Review of GC commissioning Schedule and Plan.
• Review the GC MSRA and Test scripts.
• Ensure that commissioning plan of record are being followed on the projects (e.g. commissioning process L1 to L5 and tagging process).
• Drive engagement process of the ACxMS (NEXUS) through GC and provide necessary training arrangement.
• Audit the ACxMS on a regular basis to verify the system is being used and comply with the commissioning plan of record.
• Identify scope / responsibility matrix required for proper execution of commissioning plan. Work with the Microsoft team to ensure these scopes are clearly identified in subcontracts prior to issuance.
• Identify risks to the commissioning scope, and act to address, to control or to mitigate these risks.
• Conduct a review meeting with the project team when the site safety plan is issued to provide comments and recommendations to the team. (e.g. Power turn-on, Water turn-on etc.).
• Review GC performance, work done and their collaboration with the project team.
• Audit project to ensure adherence to the commissioning plan of record and provide feedback to the DCD PM on any potential non-compliance

Ensure the GC monitor and coordinate timely and correct resolution of commissioning issues and punch list items.

• Conduct a lessons-learned meeting after completion of a project and implement into commissioning plan of record for future projects.
• Ensure GC reviews O&M Manuals for Cx/IST related submittals.
• Ensure GC provide support and training to DCOps personnel, ensuring personnel are competent and possess the required skills and tools

Qualifications

• Bachelor's degree in Electrical.
• Above 10 years of experience in site-based project management, has data center experience
• Strong understanding of MEP systems.
• Experience with quality assurance and safety protocols.
• Good command in English
• Able to work in fast-paced environment

Additional Information
Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.
We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.
Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.
Please find out more about us at
Join our social media conversations for more information about Turner & Townsend and our exciting future projects:

Twitter

Instagram

LinkedIn

It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.
Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.

Company Description

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.

Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people's lives. Working in partnership makes it possible to deliver the world's most impactful projects and programmes as we turn challenge into opportunity and complexity into success.

Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.

We are majority-owned by CBRE Group, Inc., the world's largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.

Please visit our website:

Job Description

To lead and manage the GC commissioning and electrical installation teams, collaborate with client team, and add value to the total organization e.g. technical, schedule, cost, and other areas where support will be required. Able to effectively communicate with all parties, and develop good, positive relationships with all teamsinvolved in the commissioning delivery process.

The Commissioning Support Manager should be able to demonstrate mentoring of people / motivational skills. Has the ability to chair, and control meetings, with strong report writing skills, good attention to detail, and problem-solving skills.

Should possess the ability to manage a team, be able to review design drawings, specifications, and technical submittals in order to produce commission-ability reviews, through GC / vendor liaison. To lead and manage the complete commissioning process.

• Ensure that the GC, Subs and the commissioning authority are properly on-boarded, and have everything in place for the Commissioning effort for the project (e.g. ACxMS, DAMS, NEXUS, and SharePoint tools).
• Review of GC commissioning Schedule and Plan.
• Review the GC MSRA and Test scripts.
• Ensure that commissioning plan of record are being followed on the projects (e.g. commissioning process L1 to L5 and tagging process).
• Drive engagement process of the ACxMS (NEXUS) through GC and provide necessary training arrangement.
• Audit the ACxMS on a regular basis to verify the system is being used and comply with the commissioning plan of record.
• Identify scope / responsibility matrix required for proper execution of commissioning plan. Work with the Microsoft team to ensure these scopes are clearly identified in subcontracts prior to issuance.
• Identify risks to the commissioning scope, and act to address, to control or to mitigate these risks.
• Conduct a review meeting with the project team when the site safety plan is issued to provide comments and recommendations to the team. (e.g. Power turn-on, Water turn-on etc.).
• Review GC performance, work done and their collaboration with the project team.
• Audit project to ensure adherence to the commissioning plan of record and provide feedback to the DCD PM on any potential non-compliance

Ensure the GC monitor and coordinate timely and correct resolution of commissioning issues and punch list items.

• Conduct a lessons-learned meeting after completion of a project and implement into commissioning plan of record for future projects.
• Ensure GC reviews O&M Manuals for Cx/IST related submittals.
• Ensure GC provide support and training to DCOps personnel, ensuring personnel are competent and possess the required skills and tools

Qualifications

• Bachelor's degree in Electrical.
• Above 10 years of experience in site-based project management, has data center experience
• Strong understanding of MEP systems.
• Experience with quality assurance and safety protocols.
• Good command in English
• Able to work in fast-paced environment

Additional Information

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

Please find out more about us at

Join our social media conversations for more information about Turner & Townsend and our exciting future projects:

Twitter

Instagram

LinkedIn

It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.

Key Responsibilities:

• Develop and implement metrics, KPIs, policies, and procedures for onboarding, success, and support services.
• Coordinate with internal and external stakeholders (vendors, clients, regulators) to ensure smooth operations.
• Stay updated on regulatory/legal requirements, adapting processes to new policies.
• Propose, lead, and manage innovation projects to improve customer support.
• Analyze feedback, behavior, and trends to improve products and services.
• Plan employee shifts and forecast traffic in line with operational demands.

Candidate Requirements:

• Min.
  10 years of total working experience.
• 6+ years

in customer support, contact centre operations, customer success, or related roles, with 3
years

in leadership or managerial roles.
- Previous or recent exposure in
fintech, startup, preferably crypto, stock, or forex.
- Proficiency with Customer Support Ticketing Software.
- Strong troubleshooting ability for Quality of Service (QoS) issues.
- Excellent prioritisation, judgment, and follow-up skills.
- Strong communication, leadership, and analytical thinking.
- Problem-solving and customer-centric mindset.
- Willingness to work under a shift system.
- Business-level oral and written
English.

Job Descriptions:

• Lead and manage the IT support team to ensure timely and effective technical support.
• Develop and implement IT support policies, procedures, and best practices.
• Monitor system performance and ensure the security, availability, and reliability of IT infrastructure (laptops, network, IP Phone, Printer, CCTV, internal application, etc)
• Collaborate with other departments to understand their IT needs and provide solutions.
• Oversee IT helpdesk operations, including ticket management and user satisfaction.

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience 5+ years in IT support roles, with at least 2 years in a supervisor/managerial position.
• Strong knowledge of IT systems, Microsoft, Linux, Network, Security, Programming
• Excellent leadership, communication, and problem-solving skills.