3,049 Technical Support Manager jobs in Indonesia

Responsibilities :

• Knowing about "high tension current" concept (mandatory) and infrastructure IT (added advantage)
• People leadership, have clear communication and direction to subordinate
• Provide training products to related person/Dept
• Solving technical issues faced by customers
• Make a project plan including wiring, panels, etc
• Understand K3 role system and the implementation

Qualification :

• Candidate must possess at least Bachelor's Degree in Engineering (Electrical/Electronic) or equivalent.
• Minimum of 5 years experience in the role and experience in managing and grow a team.
• Have experience about Uninterruptible Power Supply (UPS)
• Technically independent with good initiative
• Strong analytical and problem-solving skills with an out of box approach in providing solutions
• Fluent in English both written and spoken Willing to travel for work

Responsibilities :

• Knowing about "high tension current" concept (mandatory) and infrastructure IT (added advantage)
• People leadership, have clear communication and direction to subordinate
• Provide training products to related person/Dept
• Solving technical issues faced by customers
• Make a project plan including wiring, panels, etc
• Understand K3 role system and the implementation

Qualification :

• Candidate must possess at least Bachelor's Degree in Engineering (Electrical/Electronic) or equivalent.
• Minimum of 5 years experience in the role and experience in managing and grow a team.
• Have experience about Uninterruptible Power Supply (UPS)
• Technically independent with good initiative
• Strong analytical and problem-solving skills with an out of box approach in providing solutions
• Fluent in English both written and spoken Willing to travel for work

Sales and Technical Support Manager

Location: Tangerang Selatan

We are looking for an experienced professional who combines sales expertise with a strong understanding of technical products.

REQUIRED QUALIFICATIONS

• Master's or Bachelor's degree (preferably in Economy, Trade, Marketing, Communication or other related field).
• Minimum 5 years work experience in sales department (technical products, equipment, tools, machines etc.).
• Work experience in the gas industry would be an asset.
• Good command of written and spoken English (communication with headquarter in Europe).
• Ability to solve problems and make decisions independently.
• Ability and willingness to travel across Indonesia.
• Strong verbal/written communication and presentation skills.
• Computer skills (Word, Excel, Outlook, PowerPoint)

MAIN RESPONSIBILITIES:

• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs (PGN/Pertamina, private production companies, IPS contractors).
• Achieve growth and hit sales targets (natural gas equipment).
• Providing technical assistance to our customers.
• Acquire new customers through direct sales techniques and business-to-business marketing visits.
• Participation in public tenders for the supply of gas fittings.
• Research and identify new possible solutions to better fit to customer's needs.
• Escalating unresolved issues to internal teams in Jakarta and Europe.
• Prepare accurate and timely reports.
• Maintain jovial relationship with customers and suppliers (in Indonesia and abroad).
• Providing technical training sessions to company's customers.

WHAT WE OFFER:

• Basic salary, discretionary bonus and allowances
• Full-time job in Tangerang Selatan office

Grow your career with us
You are on a journey to join an exciting Company and be part of our success story to improve lives by developing resources sustainably. Here we offer you and exciting and dynamic work environment and will equip you with the know-how that will stretch and enhance your career journey.

Responsibilities:
You are on a journey to join an exciting Company and be part of our success story. Here we will equip you with the know-how and experience that will define your growth. In this role that you are about to embark on, you are required to carry out the following responsibilities

• Work closely with commercial team together by providing product introduction and recommendation to customers, develop new customers and maintain existing customer's relationships by offering technical solutions.
• Evaluate and understand on customer needs, provide suitable product recommendation and technical service solutions to customers and foster good customer relationships.
• Work closely with internal stakeholders (commercial, R&D, QA/QC, plant operation) as needed in driving customer projects, product development and application development.
• Conduct product testing/trials at customers' sites, conduct workshops for internal and/or external customers as required. Plan, support and drive customer innovation program together with sales and R&D.
• Develop sales tools, e.g. presentations, brochures, product application information for existing and new products
• Participate in related industry exhibitions, conferences and seminars to support in sales leads generation, exchange and improve technical knowledge and promote the company's products and branding.
• Analyse current marketplace and provide feedback on any important market and competitive information.
• Identify new opportunities for business innovations and new products applications in the market, provide feedback and information to company management on market trends, needs and competitors activities

To be successful in this role, it is recommended that you should have the following skills and qualifications:

• A degree in Food Science Technology
• Minimum 5 years of work experience in the food application/food ingredient industry specifically in the oils & fats, confectionery or bakery.
• Strong knowledge in oils & fats, confectionary, bakery or culinary production, technology and industry of Oils and Fats products.
• Possess excellent communication skills and able to present to internal and external parties.
• Strong analytical skills, critical thinking and problem-solving skills; ability to influence and work in cross functional teams

Disclaimer:
When you send us your resume and personal details, it is deemed you have provided your consent to us retaining your information in our talent recruitment database. All information provided will only be used for the recruitment process. RGE will only collect, use, process or disclose personal information where and when allowed to under applicable laws.

Only shortlisted candidates will be contacted for an interview. We endeavour to respond to every applicant. However, if you do not receive a response from us within 60 days, please consider your application for this position unsuccessful. We may contact you in the future for any opportunities that match your qualifications and experience.

Thank you for considering a career with RGE.

• Manage a portfolio of assigned clients, building strong, trusted advisor relationships.
• Provide timely and effective technical support, troubleshooting, and problem resolution for product-related inquiries.
• Onboard new customers, ensuring a smooth transition and rapid adoption of our services.
• Conduct regular business reviews with clients to assess their satisfaction, identify areas for improvement, and ensure they are maximizing the value of our solutions.
• Proactively identify and address potential customer issues or churn risks.
• Collaborate with internal teams (Sales, Product, Engineering) to relay customer feedback and advocate for product enhancements.
• Develop and deliver training sessions and resources to empower customers.
• Track customer health metrics and report on key performance indicators.
• Manage customer escalations effectively, ensuring timely and satisfactory resolution.
• Contribute to the development of best practices for customer success and support.

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
• Proven experience (3+ years) in a Customer Success, Account Management, or Technical Support role, preferably in a SaaS environment.
• Strong understanding of technology products and services, with the ability to quickly learn new software.
• Excellent problem-solving and analytical skills, with a knack for diagnosing and resolving technical issues.
• Exceptional interpersonal and communication skills, both written and verbal.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Customer-centric mindset with a passion for delivering outstanding service.
• Experience with CRM software (e.g., Salesforce, HubSpot) and support ticketing systems is a plus.
• Familiarity with the Banten business landscape is advantageous.

• Managing and overseeing the daily operations of the technical support team, ensuring prompt and effective resolution of customer inquiries and issues.
• Recruiting, training, coaching, and motivating a high-performing team of customer support specialists.
• Developing and implementing support strategies, policies, and procedures to improve customer satisfaction and service efficiency.
• Monitoring key performance indicators (KPIs) such as response time, resolution time, customer satisfaction scores (CSAT), and Net Promoter Score (NPS).
• Handling escalated customer complaints and resolving complex technical issues.
• Collaborating with product development and engineering teams to provide feedback on product issues and feature requests.
• Creating and maintaining a comprehensive knowledge base and FAQ resources for customers and support agents.
• Ensuring compliance with service level agreements (SLAs).
• Analyzing support data to identify trends, root causes of issues, and opportunities for process improvement.
• Fostering a positive and collaborative team environment within a remote setting.

• A Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
• A minimum of 5 years of experience in customer service or technical support, with at least 2 years in a leadership or management role.
• Proven experience managing a remote customer support team.
• Strong technical aptitude and ability to understand and troubleshoot complex technical products or services.
• Excellent problem-solving, analytical, and decision-making skills.
• Exceptional communication, interpersonal, and conflict-resolution skills.
• Proficiency with customer support software, CRM systems, and helpdesk ticketing tools.
• Experience in developing and implementing customer service strategies.
• Ability to motivate and guide a team to achieve high performance standards.

• Serve as the primary point of contact for assigned customer accounts, managing technical inquiries and support needs.
• Provide timely and accurate troubleshooting and resolution of customer technical issues via various communication channels (email, chat, phone).
• Conduct onboarding and training sessions for new and existing customers to ensure product adoption and proficiency.
• Proactively engage with customers to identify potential issues, offer solutions, and ensure their ongoing satisfaction.
• Gather customer feedback, document feature requests, and communicate insights to product and engineering teams.
• Develop and maintain a deep understanding of the client's products and services.
• Create and update support documentation, FAQs, and knowledge base articles.
• Monitor customer health and identify opportunities for upselling or cross-selling.
• Collaborate with sales and account management teams to ensure a seamless customer experience.
• Contribute to the continuous improvement of customer support processes and tools.

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field, or equivalent practical experience.
• Minimum of 3 years of experience in customer support, technical support, or customer success roles.
• Strong technical aptitude and the ability to troubleshoot complex software issues.
• Excellent communication, interpersonal, and problem-solving skills.
• Experience with CRM systems (e.g., Salesforce, HubSpot) and helpdesk software (e.g., Zendesk, Jira Service Management).
• Ability to explain technical concepts clearly to diverse audiences.
• Self-motivated, organized, and able to manage time effectively in a remote setting.
• Customer-centric mindset with a passion for delivering exceptional service.
• Proficiency in English is required; fluency in Indonesian is a plus.