397 Technical Support Manager jobs in Indonesia
Customer Support Specialist - Technical Assistance
40112 Bandung, West Java
IDR7000000 month
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Our client is seeking a highly motivated and customer-centric Customer Support Specialist to join their dedicated support team. This is a fully remote position, allowing you to provide exceptional service from the comfort of your home. You will be the first point of contact for customers experiencing technical issues or requiring assistance with our products and services. This role demands excellent communication skills, a patient demeanor, and a strong aptitude for troubleshooting technical problems. You will be responsible for understanding customer inquiries, providing timely and accurate solutions, and ensuring a high level of customer satisfaction. Key responsibilities include responding to customer queries via phone, email, and chat; diagnosing and resolving technical issues; guiding customers through product features and functionalities; escalating complex issues to appropriate departments; documenting customer interactions and solutions; and contributing to the knowledge base with FAQs and troubleshooting guides. Proficiency with CRM software (e.g., Zendesk, Salesforce Service Cloud) and ticketing systems is essential. A strong understanding of common software applications and troubleshooting techniques is required. A Bachelor's degree or equivalent experience in a customer-facing role, preferably in a technical support environment, is preferred. You should possess excellent active listening skills, empathy, and the ability to explain technical concepts in a clear and understandable manner. Strong organizational skills and the ability to manage multiple tasks simultaneously in a remote setting are crucial. If you are passionate about helping people and thrive in a collaborative, remote team environment, we encourage you to apply.
Responsibilities:
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and live chat.
- Provide technical assistance and troubleshooting support for product-related issues.
- Guide customers through product features, functionalities, and setup processes.
- Accurately diagnose and resolve customer technical problems, or escalate to higher support tiers when necessary.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Contribute to the creation and maintenance of the company's knowledge base and support documentation.
- Identify and report trends in customer issues to the relevant product and engineering teams.
- Strive to achieve high customer satisfaction ratings and efficient resolution times.
- Maintain a thorough understanding of the company's products and services.
- Collaborate with team members to share best practices and improve support processes.
- Proven experience in a customer support or technical helpdesk role.
- Excellent verbal and written communication skills.
- Strong problem-solving and troubleshooting abilities.
- Patience, empathy, and a customer-first attitude.
- Proficiency with CRM software (e.g., Zendesk, Salesforce) and ticketing systems.
- Familiarity with common operating systems and software applications.
- Ability to explain technical concepts clearly to non-technical users.
- Strong organizational and time-management skills for remote work.
- Ability to work independently and as part of a remote team.
- High school diploma or equivalent; a degree in a related field is a plus.
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0
Customer Support Specialist - Technical Assistance
28281 Pekanbaru, Riau
IDR5500000 Annually
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We are looking for a dedicated and empathetic Customer Support Specialist to join our growing team, focusing on providing exceptional technical assistance. This role requires you to be the first point of contact for customers facing issues with our products and services. You will be responsible for troubleshooting problems, guiding users through step-by-step solutions, and ensuring a high level of customer satisfaction. A key aspect of this role involves maintaining detailed records of customer interactions, comments, questions, and actions taken. You will collaborate closely with other departments, including engineering and product development, to relay customer feedback and contribute to product improvements. Excellent communication skills, both written and verbal, are paramount, as you will be interacting with customers via phone, email, and potentially live chat. The ability to explain technical concepts in a clear and concise manner is essential. We value problem-solvers who are patient, resourceful, and committed to finding effective solutions. This position offers a hybrid work arrangement, allowing for a balance between in-office collaboration and remote work flexibility.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries and resolve technical issues promptly and efficiently via multiple communication channels.
- Troubleshoot software and hardware problems, guiding customers through diagnostic steps.
- Document all customer interactions, resolutions, and feedback in the CRM system.
- Identify and escalate complex issues to the appropriate internal teams for resolution.
- Provide product information and support to customers regarding features and functionalities.
- Contribute to the development of knowledge base articles and FAQs.
- Gather customer feedback to identify trends and areas for product or service improvement.
- Maintain a high standard of customer service and professionalism at all times.
- Participate in team meetings and training sessions to enhance product knowledge and support skills.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service or a technical support role.
- Strong understanding of common software applications and operating systems.
- Excellent problem-solving and analytical skills.
- Exceptional interpersonal and communication skills.
- Ability to remain calm and professional under pressure.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Experience with remote support tools is a plus.
- A passion for helping customers and a commitment to delivering outstanding service.
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1
Customer Support Specialist - Technical Assistance
44113 Tasikmalaya, West Java
IDR5000000 month
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Our client, a growing technology services provider, is seeking a dedicated Customer Support Specialist to join their team in Tasikmalaya, West Java, ID . This hybrid role offers a blend of in-office and remote work, providing a flexible and collaborative environment. You will be the primary point of contact for customers seeking assistance with our client's innovative software solutions. Your responsibilities will include troubleshooting technical issues, guiding users through product features, and resolving customer queries via phone, email, and chat. We are looking for individuals with excellent communication skills, a patient demeanor, and a passion for helping others. A strong technical aptitude and the ability to quickly learn new software are essential. You will work closely with the product and development teams to identify and report recurring issues, contributing to product improvement. Training and ongoing support will be provided to ensure your success.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide first-level technical support and customer service to end-users.
- Diagnose and resolve technical issues related to software applications.
- Guide customers through product features, troubleshooting steps, and best practices.
- Respond to customer inquiries promptly and professionally via multiple communication channels.
- Document customer interactions, issues, and resolutions accurately in the CRM system.
- Escalate complex technical problems to senior support staff or relevant departments.
- Identify trends in customer issues and provide feedback to improve product usability and support resources.
- Maintain a high level of customer satisfaction through efficient and effective support.
- Participate in team meetings and training sessions to enhance product knowledge and support skills.
Qualifications:
- High school diploma or equivalent; a degree in a related field is a plus.
- Proven experience in customer service or technical support.
- Familiarity with software troubleshooting and problem-solving techniques.
- Excellent verbal and written communication skills in Bahasa Indonesia and English.
- Strong interpersonal skills, with a focus on patience and empathy.
- Ability to manage multiple tasks and prioritize effectively.
- Proficiency in using helpdesk software and CRM systems is advantageous.
- Experience with remote collaboration tools.
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2
Customer Support Lead - Technical Assistance
80111 Denpasar, Bali
IDR7500000 month
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Our client is seeking a motivated and experienced Customer Support Lead to manage their technical assistance team in Denpasar, Bali, ID . The ideal candidate will have a passion for customer service, strong leadership skills, and a deep understanding of technical support operations. You will be responsible for guiding the support team, resolving complex customer issues, and ensuring a high level of customer satisfaction.
Responsibilities:
Responsibilities:
- Lead, coach, and mentor a team of customer support representatives, fostering a positive and high-performing environment.
- Manage daily operations of the customer support department, ensuring efficient handling of customer inquiries via phone, email, and chat.
- Develop and implement customer service policies and procedures to enhance customer experience.
- Monitor key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores, and implement strategies for improvement.
- Handle escalated customer issues and complaints, providing timely and effective resolutions.
- Train new team members on products, services, and support procedures.
- Analyze customer feedback and support trends to identify areas for product or service improvement.
- Collaborate with other departments (e.g., IT, product development) to resolve technical issues and improve customer-facing systems.
- Ensure the team maintains accurate and comprehensive records of customer interactions.
- Contribute to the development of knowledge base articles and self-help resources for customers.
- Maintain a consistent understanding of company products and services to provide accurate support.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 4 years of experience in customer service or technical support, with at least 2 years in a leadership or supervisory role.
- Proven ability to manage and motivate a support team.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer relationship management (CRM) software and ticketing systems.
- Ability to handle difficult customer situations with professionalism and empathy.
- Experience in a hybrid work environment, demonstrating flexibility and adaptability.
- Knowledge of IT support or relevant technical fields is a strong advantage.
- Proficiency in English.
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3
Customer Support Specialist - Technical Assistance
75112 Samarinda, East Kalimantan
IDR7 Annually
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Our client is a dynamic technology company seeking a dedicated and customer-focused Customer Support Specialist to join their team in **Samarinda, East Kalimantan, ID**. This role offers a hybrid work arrangement, allowing for a balance between in-office collaboration and remote flexibility. The Customer Support Specialist will be responsible for providing exceptional technical assistance and resolving customer inquiries related to our products and services. Key responsibilities include responding to customer queries via phone, email, and chat; troubleshooting technical issues; and guiding customers through product features and functionalities. You will maintain accurate records of customer interactions and resolutions in our CRM system. The ideal candidate possesses excellent communication and interpersonal skills, with a patient and empathetic approach to customer service. A strong technical aptitude and the ability to quickly learn new software and systems are essential. Previous experience in a customer support or helpdesk role, particularly in a technical environment, is highly preferred. Familiarity with troubleshooting common software and hardware issues is beneficial. The ability to work effectively both independently and as part of a team, managing multiple tasks and prioritizing effectively in a hybrid work setting, is crucial. A high school diploma or equivalent is required; further technical education or certifications are a plus. This is an excellent opportunity for individuals passionate about technology and helping others, looking to grow their career in customer support within a supportive team environment.
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4
Customer Support Specialist - Technical Assistance
75111 Samarinda, East Kalimantan
IDR8 month
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Our client is looking for a proactive and customer-oriented Customer Support Specialist to provide exceptional technical assistance. This hybrid role requires a combination of remote work and occasional on-site presence to support our growing customer base. You will be responsible for resolving customer inquiries, troubleshooting technical issues, and ensuring a positive customer experience. This position requires strong communication skills, patience, and a deep understanding of our client's products and services. Key responsibilities include responding to customer queries via phone, email, and chat, documenting issues and resolutions accurately, and escalating complex problems to higher support tiers when necessary. You will also contribute to creating and updating knowledge base articles and FAQs to empower customers and internal teams. The ideal candidate will have prior experience in customer service or technical support, preferably in a tech-related industry. Excellent problem-solving skills and a customer-centric approach are essential. You should be comfortable working with various support software and CRM systems. This is a great opportunity to join a dynamic team and develop your skills in customer support within a flexible hybrid work model. We are seeking individuals who are empathetic, efficient, and dedicated to providing top-notch customer service. Your ability to manage your workload effectively and collaborate with colleagues both remotely and in person will be crucial for success. If you are a motivated individual passionate about helping customers and resolving technical challenges, we encourage you to apply. The role serves customers and operations related to **Samarinda, East Kalimantan, ID** and surrounding areas.
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5
Remote Customer Support Specialist - Technical Assistance
15111 Cimahi, West Java
IDR7 month
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Our client is looking for a dedicated and empathetic Customer Support Specialist to join their expanding, fully remote customer service and helpdesk team. This role is critical in providing exceptional technical assistance and support to users, ensuring a positive and efficient experience. You will be the first point of contact for customers facing issues with our client's products and services.
As a Remote Customer Support Specialist, your primary responsibilities will include responding to customer inquiries via phone, email, and chat, troubleshooting technical problems, and guiding users through step-by-step solutions. You will need to diagnose and resolve issues related to software, hardware, and network connectivity. Maintaining accurate records of customer interactions and resolutions within the CRM system is essential. Furthermore, you will contribute to the knowledge base by documenting common issues and their solutions, helping to empower both customers and support colleagues.
This is a remote-first opportunity, requiring a strong sense of personal responsibility, excellent time management, and the ability to maintain productivity without direct supervision. Candidates must be comfortable working with technology, possess outstanding communication skills, and have a passion for helping others. A patient and problem-solving mindset is crucial. You will work closely with the technical teams to escalate complex issues and provide feedback on product improvements based on customer interactions. The ability to adapt to new technologies and processes quickly is also highly valued. Join us in delivering outstanding support and making a difference in our customers' experience.
Key Responsibilities:
As a Remote Customer Support Specialist, your primary responsibilities will include responding to customer inquiries via phone, email, and chat, troubleshooting technical problems, and guiding users through step-by-step solutions. You will need to diagnose and resolve issues related to software, hardware, and network connectivity. Maintaining accurate records of customer interactions and resolutions within the CRM system is essential. Furthermore, you will contribute to the knowledge base by documenting common issues and their solutions, helping to empower both customers and support colleagues.
This is a remote-first opportunity, requiring a strong sense of personal responsibility, excellent time management, and the ability to maintain productivity without direct supervision. Candidates must be comfortable working with technology, possess outstanding communication skills, and have a passion for helping others. A patient and problem-solving mindset is crucial. You will work closely with the technical teams to escalate complex issues and provide feedback on product improvements based on customer interactions. The ability to adapt to new technologies and processes quickly is also highly valued. Join us in delivering outstanding support and making a difference in our customers' experience.
Key Responsibilities:
- Provide first-level technical support and troubleshooting to customers via phone, email, and live chat.
- Diagnose and resolve hardware, software, and network issues efficiently.
- Guide customers through product functionalities and problem-solving steps.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Contribute to the creation and maintenance of helpdesk knowledge base articles.
- Escalate complex technical issues to senior support staff or relevant departments.
- Maintain a high level of customer satisfaction through timely and effective support.
- Adhere to service level agreements (SLAs) for response and resolution times.
- Collaborate with team members to share best practices and improve support processes.
- Identify trends in customer issues and provide feedback to product development teams.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service or technical support roles.
- Familiarity with common operating systems (Windows, macOS) and troubleshooting techniques.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Ability to multitask and manage time effectively in a remote setting.
- Patient, empathetic, and customer-focused attitude.
- Proficiency with helpdesk ticketing systems and CRM software.
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6
Remote Customer Support Specialist - Technical Assistance
32111 Bandar Lampung, Lampung
IDR5000000 month
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Our client is a leading provider of innovative software solutions seeking a dedicated and customer-focused Remote Customer Support Specialist to join their global support team. This is a fully remote position, offering you the flexibility to work from home. You will be the primary point of contact for customers experiencing technical issues or requiring assistance with our client's software products. Your responsibilities will include responding to customer inquiries via email, chat, and phone, diagnosing and troubleshooting technical problems, providing clear and concise solutions, and escalating complex issues to higher technical support tiers when necessary. The ideal candidate will possess excellent communication skills, a patient demeanor, strong problem-solving abilities, and a genuine passion for helping customers. A good understanding of software applications and troubleshooting methodologies is crucial. You will need to be adept at documenting customer interactions and resolutions in a helpdesk system. This role requires a self-motivated individual who can manage their time effectively and maintain high levels of customer satisfaction in a remote setting. You will contribute to the company's reputation for excellent customer service by ensuring prompt, efficient, and accurate support. Your ability to empathize with customers and guide them through technical challenges will be highly valued.
Key Responsibilities:
Key Responsibilities:
- Provide exceptional customer support via multiple channels (email, chat, phone).
- Diagnose and troubleshoot technical issues related to software products.
- Guide customers through product features and functionalities.
- Document all customer interactions, issues, and resolutions accurately in the ticketing system.
- Escalate unresolved issues to appropriate teams for resolution.
- Contribute to the knowledge base by creating and updating support articles.
- Maintain high levels of customer satisfaction and achieve service level agreements (SLAs).
- Identify trends in customer issues and provide feedback to the product development team.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Minimum of 2 years of experience in customer service or technical support, preferably in a remote role.
- Excellent verbal and written communication skills in English.
- Strong problem-solving and troubleshooting abilities.
- Familiarity with CRM and helpdesk software (e.g., Zendesk, Salesforce Service Cloud).
- Ability to work independently and manage time effectively in a remote environment.
- Patience and empathy when dealing with customers.
- Technical aptitude and ability to quickly learn new software.
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7
Remote Customer Support Specialist - Technical Assistance
40115 Bandung, West Java
IDR5000000 month
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Our client is looking for a dedicated and empathetic Remote Customer Support Specialist to provide exceptional technical assistance to our client's diverse customer base. This fully remote position requires you to be the first point of contact for customers seeking help with product functionality, troubleshooting, and general inquiries. You will handle customer interactions via various channels, including email, live chat, and phone, ensuring timely and accurate resolutions. Key responsibilities include diagnosing and resolving technical issues, guiding customers through product features and settings, escalating complex problems to senior support staff when necessary, and documenting all customer interactions and resolutions in a CRM system. The ideal candidate will have outstanding communication skills, both written and verbal, with the ability to explain technical concepts clearly and concisely to non-technical users. Patience, empathy, and a genuine desire to help customers are paramount. Previous experience in customer service or technical support is a significant advantage. Familiarity with helpdesk software and ticketing systems is required. You must be a self-starter, capable of working independently in a remote setting while maintaining high productivity and quality standards. A strong understanding of common software applications and troubleshooting methodologies is essential. You will be responsible for contributing to customer satisfaction by providing efficient and effective support. This role offers a fantastic opportunity to grow your skills in customer service and technical support within a supportive virtual environment, directly impacting the customer experience for users located throughout **Bandung, West Java, ID**. Our client values a customer-centric approach and is committed to providing excellent support.
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8
Senior Customer Support Specialist - Technical Assistance
16511 Cimahi, West Java
IDR7500000 month
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Our client, a leading software company, is looking for a highly skilled Senior Customer Support Specialist to join their remote-first team. This position is essential for providing exceptional technical assistance and resolving complex customer issues, ensuring a positive user experience. You will be responsible for managing incoming support requests via phone, email, and chat, diagnosing and troubleshooting software problems, and escalating issues to appropriate departments when necessary. Key duties include documenting customer interactions and solutions, creating knowledge base articles, and contributing to the improvement of support processes and tools. The ideal candidate will have a minimum of 3 years of experience in customer support, preferably within the tech industry, with a strong understanding of software applications and troubleshooting techniques. Excellent communication, problem-solving, and active listening skills are paramount. You must be proficient in using customer support software and possess the ability to explain technical concepts clearly and concisely. This is a fully remote role, requiring strong self-management and communication skills to thrive in a distributed team environment. We offer a competitive salary, comprehensive benefits, and continuous learning opportunities to help you grow in your career. Join our dedicated support team and make a significant impact by ensuring our customers receive timely and effective assistance for all their technical needs. This opportunity is based in **Depok, West Java, ID**, but is a remote position, allowing you to work from your preferred location.
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