1,428 Technology Operations jobs in Indonesia

Job Description:

Technical Support

• Provide technical assistance to users, resolving system issues or requests according to the Service Level Agreement (SLA).

System Administration

• Use monitoring tools to track system performance and health (e.g., Zabbix) and generate regular reports on system performance

Improvement

• Deliver improvements to people, technology, and processes, including improving user knowledge, automating repetitive tasks, or eliminating recurring problems from both a technical and non-technical perspective.

Requirements:

• Requirements:
• Preferably a Bachelor's degree in Science, Technology, Engineering, or Mathematics (STEM).
• Minimum 2 years of experience in IT
• Operation/Technical Support/System Administrator
• Proficiency in Python/JS/PHP and experience with PostgreSQL.
• Experience with monitoring tools (Datadog) and understanding how to analyze its metrics.
• Excellent time-management skills to prioritize tasks and meet Service Level Agreements (SLAs).
• Demonstrated ability to analyze complex problems, identify root causes, and develop effective solutions using critical and computational thinking.
• Excellent verbal and written communication skills to effectively collaborate with team members and stakeholders.

Educational Background

• Bachelor's degree from reputable university

Project Management Experience & Skills:

• Experience in infrastructure projects at least 3-5 years in large scale projects, ensuring adherence to project management standards and best practices. This involves managing project risks, issues, schedules, and resources effectively
• Strong track record of delivering projects on time, within scope and budget

• Expertise in:

• Project scoping, planning, budgeting, and scheduling

• Stakeholder engagement
• Risk and issue management

• Vendor and contract management

• Proven experience managing project: System Infrastructure Migration, System Infrastructure Integration, Network and Security Infrastructure, End-user computing & collaboration platforms

• Ability to bridge communication between technical teams and business leaders.
• Ability to coordinate with various stakeholders, including vendors and suppliers, to ensure project deliverables are met as per project plan
• Capability to identify and resolve project-related issues, ensuring projects are delivered within schedule, scope, and budget
• Experience in managing the creation and maintaining of project documentation, including project plans, deliverables checklists, and final project reports. This ensures that all project activities are documented and reported accurately

Leadership & Strategic Skills (point plus)

• Proven leadership of large teams and multiple vendors across geographies.
• Ability to define and align project goals with business strategy.
• Strong analytical and problem-solving mindset.
• Excellent verbal, written, and executive presentation skills.
• Skilled in change management and organizational transformation.

Technical Knowledge

• Deep understanding of IT infrastructure components, including:

• Networking (LAN/WAN, SD-WAN)

• Operating System
• Servers & storage
• Cloud platforms (AWS, Azure, GCP)
• Virtualization (VMware, Hyper-V, Citrix)
• Backup & disaster recovery
• Cybersecurity fundamentals

• Design, build, and maintain scalable and secure cloud infrastructure (AWS, Azure, GCP).
• Implement and manage Infrastructure as Code (IaC) using tools like Terraform or CloudFormation.
• Deploy and manage containerized applications using Docker and Kubernetes.
• Ensure high availability, performance, and reliability of cloud services.
• Develop and implement robust monitoring, logging, and alerting solutions.
• Lead disaster recovery planning and execution.
• Implement security best practices and harden cloud environments.
• Collaborate with development and operations teams to automate deployment and management processes (DevOps).
• Optimize cloud resource utilization for cost efficiency.
• Troubleshoot and resolve complex infrastructure issues in a remote environment.
• Provide technical guidance and mentorship to junior engineers.
• Stay current with emerging cloud technologies and industry best practices.

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• 8+ years of experience in IT infrastructure, with at least 5 years focused on cloud engineering (AWS, Azure, or GCP).
• Proven experience designing and implementing complex cloud architectures.
• Expertise in IaC tools (Terraform, CloudFormation), containerization (Docker, Kubernetes), and CI/CD pipelines.
• Strong understanding of networking, security, and storage in cloud environments.
• Experience with scripting languages (e.g., Python, Bash).
• Familiarity with IT operational technology (OT) in industrial settings is a plus.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work effectively independently and as part of a distributed team.
• Relevant cloud certifications (e.g., AWS Certified Solutions Architect, Azure Administrator).
• Proficiency in Bahasa Indonesia and English.

Business FunctionDBSI T&O is the backbone that supports the bank as the central of operations and technology. With the spirit of OneTeam and PRIDE Value, we serve Institutional Banking Operations and Consumer Banking Operations, manage Customer Centre and IT, provide Group Procurement and Corporate Real Estate, coordinate bank-wide Business Continuity Management program and framework, and deliver service quality for Digibank and IBG/GTS. Our Technology & Operations organization is a vital strategic partner to the business in providing competitive advantage that propels DBSI towards being the Best Bank for a Better World (#B3W)Responsibilities* Oversee the day-to-day operations of the agency network, ensuring efficient and effective service delivery to customers* Manage and coordinate the activities of the agency staff, including training, performance monitoring, and problem resolution* Develop and implement strategies to enhance the agency network's productivity and customer satisfaction* Collaborate with the Technology & Operations team to identify and implement process improvements, automation, and technology solutions to streamline agency operations* Analyze agency performance data and provide insights to the management team to support decision-making and strategic planning* Ensure compliance with all relevant policies, procedures, and regulatory requirements* Serve as a subject matter expert and provide guidance to the agency network on operational mattersRequirements* Minimum 5 years of experience in a similar role within the banking or financial services industry* Strong understanding of agency operations, including customer service, transaction processing, and compliance requirements* Proficient in data analysis and reporting, with the ability to interpret and present insights effectively* Excellent communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams* Proven track record of implementing process improvements and driving operational efficiency* Adaptable to change and able to thrive in a dynamic, fast-paced environment* Ability to work independently and take ownership of tasks and projectsApply NowWe offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

• Oversee and optimize all daily operations of the company.
• Develop and implement operational strategies to support business growth.
• Establish and monitor key performance indicators (KPIs) across departments.
• Drive process improvements and ensure operational efficiency and scalability.
• Manage budgets, resource allocation, and P&L for operational areas.
• Lead and mentor a diverse team of operational leaders and staff.
• Ensure effective cross-functional collaboration and communication.
• Develop and maintain robust operational frameworks and policies.
• Identify and mitigate operational risks and challenges.
• Contribute to the overall strategic planning and decision-making of the executive team.

• Oversee daily fleet operations, including dispatch, scheduling, and routing.
• Manage and mentor a team of fleet managers, dispatchers, and drivers.
• Develop and implement strategies to optimize fleet utilization and minimize costs.
• Ensure compliance with all relevant transportation regulations and safety standards.
• Monitor fleet performance using telematics and other technology solutions.
• Manage vehicle maintenance schedules and vendor relationships.
• Develop and implement driver training programs focused on safety and efficiency.
• Analyze operational data to identify areas for improvement and implement corrective actions.
• Collaborate with other departments to ensure seamless logistics operations.

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum of 7 years of experience in fleet management, transportation, or logistics operations.
• Proven experience in managing large fleets and diverse teams.
• Strong understanding of fleet management software, telematics, and GPS tracking systems.
• Knowledge of transportation regulations and safety best practices.
• Excellent leadership, communication, and problem-solving skills.
• Ability to work independently and manage operations remotely.
• Experience with budget management and cost control initiatives.

Kualifikasi :

1. Pendidikan minimal D3/S1 (Jurusan Ektro/Teknik, /Infromatika)
2. Memiliki pengalaman minimal 2 tahun
3. Menguasai sistem perangkat lunak & jaringan
4. Memahami dan mampu melakukan pekerjaan sipil & jaringan.
5. Mampu mengoperasikan komputer dan (Ms.Word & Excel)
6. Menguasai instalasi, konfigurasi, dan perawatan peralatan parkir.
7. Memiliki kemampuan koordinasi, komunikasi, dan problem-solving yang baik.

Tugas dan Tanggung Jawab:

1. Melakukan pemeriksaan awal (commissioning) terhadap seluruh perangkat sebelum sistem beroperasi.
2. Melakukan perawatan dan perbaikan rutin (maintenance & troubleshooting) terhadap perangkat parkir seperti barrier gate, ticket dispenser, loop detector, dan kamera.
3. Melaksanakan preventive maintenance secara berkala sesuai jadwal yang ditentukan.
4. Melakukan tagging asset dan pendataan perangkat sistem parkir (kode aset, serial number, lokasi, kondisi alat).
5. Membuat laporan kerja dan dokumentasi teknis secara harian dan bulanan.
6. Berkoordinasi dengan tim IT, engineering, dan project dalam penanganan kendala alat.
7. Menangani gangguan teknis di lapangan dengan cepat dan tepat sesuai SOP.
8. Menjaga kebersihan, keamanan, dan kerapian area kerja serta peralatan teknis.

Job Description:

• The following is a Job Description for this position :
• Ensuring that the product or service used by the user can function normally/run as it should
• Serving customers well
• Perform troubleshooting and also provide solutions to customer problems
• Provide education about products used by customers
• Provisioning and activating product services
• Coordinate a use case with an internal team, such as the Engineer/Product Team
• Active in using the ticketing system (JIRA)
• Ensuring customers are satisfied with the support provided by the company

Job Requirements:

• The following are the requirements for this position :
• Bachelor's degree in Computer Science or related field.
• Min. 1 year experience as Technical Support (Fresh Graduates welcome).
• Strong problem-solving and analytical skills.
• Fluent in English (mandatory).
• Based in Jakarta.

Job Vacancy – Technical Support (Fiber & FTTH)

We are a growing telecommunications manufacturing company and are currently seeking a Technical Staff (Fiber & FTTH) to join our team.

This is a full-time, on-site position based in West Jakarta.

Responsibilities:

Proficient in mainstream OLT configuration commands, including ZTE and HUAWEI VSOL OLTs.

Proficient in basic network communication protocols, including IPOE, PPPOE, and BRIDGE.

Familiar with ODN passive network products, optical fiber, optical splitters, PLCs, and related products.

Handle customer complaints promptly via WhatsApp or email.

Organize and conduct product launches or product meetings.

Travel and cooperate with the sales team to present product features.

Build and maintain strong, long-term business relationships with customers.

Prepare weekly reports and submit them regularly to the Technical Lead.

Qualifications:

Male or Female, 25–35 years old.

Minimum S1/Bachelor's degree in Telecommunications, Management, Business, or a related field.

Minimum 2 years of experience in Technical Support.

Experience with telecommunications companies or ISPs preferred.

Familiarity with FO and FTTH products.

Detail-oriented, goal-oriented, and focused on quality and accuracy.

Ability to work independently and collaboratively, and adapt to field work.

Fluent in English; Mandarin proficiency is an advantage.

Must hold a valid driver's license for both A and C categories.