142 Technology Operations jobs in Indonesia
Technical Support Lead
40288 Bandung, West Java
IDR9000000 month
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Our client, a rapidly expanding software solutions provider, is seeking a skilled and experienced Technical Support Lead to spearhead their customer service operations in a fully remote capacity. This is a pivotal role for an individual passionate about delivering exceptional customer experiences and leading a high-performing technical support team. As the Technical Support Lead, you will be responsible for managing the day-to-day operations of the support desk, ensuring timely and effective resolution of customer inquiries and technical issues. Your primary duties will include supervising, mentoring, and training support agents, setting performance goals, and monitoring service level agreements (SLAs). You will also be tasked with developing and refining support processes, creating knowledge base articles, and identifying trends in customer issues to proactively address potential problems. This role requires a deep understanding of the company's products and services, coupled with excellent troubleshooting and diagnostic skills. You will act as a point of escalation for complex technical problems, providing hands-on support when necessary. Collaboration with product development and engineering teams is key to relaying customer feedback and driving product improvements. The ideal candidate will possess strong leadership abilities, exceptional communication skills, and a customer-centric mindset. Proficiency in CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is essential. We are looking for a proactive problem-solver who can motivate a team and maintain a high level of customer satisfaction in a dynamic, remote-first environment. This is a fantastic opportunity to shape the customer support function and make a significant impact on client retention and success. Responsibilities:
- Lead and manage a team of technical support specialists.
- Oversee daily support operations, ensuring efficient ticket resolution and customer satisfaction.
- Develop and implement support strategies and best practices.
- Create and maintain a comprehensive knowledge base and FAQs.
- Monitor support channels and respond to customer inquiries promptly.
- Handle escalated technical issues and provide advanced troubleshooting.
- Train and mentor new support staff, fostering a collaborative team environment.
- Analyze support metrics to identify areas for improvement and report on team performance.
- Collaborate with engineering and product teams to resolve product issues and provide feedback.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support, with at least 2 years in a leadership or supervisory role.
- Proven experience managing customer support teams and workflows.
- Strong understanding of software applications and troubleshooting methodologies.
- Experience with CRM and helpdesk ticketing systems.
- Excellent problem-solving, analytical, and communication skills.
- Ability to work effectively in a remote team environment.
- Customer-focused attitude with a passion for service excellence.
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Technical Support Specialist
70112 Banjarmasin, South Kalimantan
IDR7000000 Hourly
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Our client, a rapidly growing technology firm, is looking for a dedicated and skilled Technical Support Specialist to join their customer service team in **Banjarmasin, South Kalimantan, ID**. This role is critical in providing exceptional technical assistance and resolving customer issues promptly and efficiently. You will be the primary point of contact for users facing technical challenges with our products and services. The ideal candidate possesses strong troubleshooting skills, a patient demeanor, and a deep understanding of software and hardware. You will be responsible for diagnosing problems, guiding users through solutions, and escalating complex issues when necessary. Your ability to communicate technical information clearly to both technical and non-technical users will be essential. This is an excellent opportunity to advance your career in customer support and contribute to user satisfaction.
Responsibilities:
Qualifications:
Responsibilities:
- Provide first-level technical support to customers via phone, email, and chat.
- Troubleshoot and diagnose hardware, software, and network issues.
- Guide customers through step-by-step solutions to their problems.
- Document all support interactions and resolutions accurately.
- Escalate unresolved issues to senior support staff or appropriate departments.
- Maintain a high level of customer satisfaction through effective communication.
- Update knowledge base articles and FAQs.
- Identify recurring technical issues and suggest product improvements.
Qualifications:
- Associate's degree or Bachelor's degree in IT, Computer Science, or a related field.
- 1-3 years of experience in technical support or customer service.
- Proficiency in operating systems (Windows, macOS) and common software applications.
- Strong analytical and problem-solving abilities.
- Excellent verbal and written communication skills.
- Customer-centric attitude with patience and empathy.
- Ability to work independently and as part of a team.
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1
Technical Support Specialist
28112 Pekanbaru, Riau
IDR5500000 month
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Our client is seeking a knowledgeable and customer-focused Technical Support Specialist to join their team. This role is essential for providing first-level technical assistance and resolving customer issues related to our client's software and services. You will be the primary point of contact for customers experiencing technical difficulties, offering timely and effective solutions. Key responsibilities include diagnosing and resolving hardware and software issues, guiding users through troubleshooting steps, documenting customer interactions and issue resolutions, escalating complex problems to higher-level support, and maintaining a high level of customer satisfaction. You will also contribute to building a knowledge base of common issues and solutions. The ideal candidate will have a strong technical aptitude and at least 1-2 years of experience in a technical support or helpdesk role. Proficiency in troubleshooting common IT issues, understanding of operating systems (Windows, macOS), and familiarity with networking concepts are required. Excellent communication skills, both written and verbal, are essential for effectively interacting with customers. Patience and a customer-centric approach are paramount. This is a hybrid role, requiring presence in the office in **Pekanbaru, Riau, ID** for specific team-based tasks and client interactions, with the flexibility to work remotely for other support activities. A proactive attitude and a willingness to learn new technologies are highly valued.
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2
Technical Support Lead
46111 Tasikmalaya, West Java
IDR12000000 Annually
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Our client, a leading software solutions provider, is seeking an experienced Technical Support Lead to manage their customer service and helpdesk operations. This position is located in **Tasikmalaya, West Java, ID**, and offers a Hybrid work arrangement, blending on-site responsibilities with remote flexibility. You will be responsible for overseeing the technical support team, ensuring timely and effective resolution of customer inquiries and technical issues. The ideal candidate will have a strong background in IT support, excellent leadership qualities, and a passion for delivering outstanding customer service. Responsibilities include managing support tickets, developing troubleshooting guides, training support staff, and identifying areas for process improvement. You will also liaise with the development and engineering teams to address product bugs and enhancements. We are looking for a proactive individual with exceptional problem-solving skills, strong communication abilities, and the capacity to remain calm and efficient under pressure. A Bachelor's degree in Computer Science, Information Technology, or a related field, along with a minimum of 5 years of experience in technical support, with at least 2 years in a supervisory or lead role, is required. Familiarity with ITIL best practices and CRM software is advantageous. You will play a critical role in enhancing customer satisfaction and maintaining the company's reputation for excellent service. This role requires a combination of on-site presence in **Tasikmalaya, West Java, ID** for team management and key client interactions, alongside remote work capabilities for independent task management and broader team communication.
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Technical Support Specialist
50131 Semarang, Central Java
IDR6000000 month
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Our client is seeking a dedicated and technically proficient Technical Support Specialist to provide exceptional assistance to their valued customers. This is a fully remote position, allowing you to work from the comfort of your home. You will be the primary point of contact for users experiencing technical difficulties with our client's software and hardware products. Your responsibilities will include troubleshooting, diagnosing, and resolving a wide range of technical issues via phone, email, and chat. You will need to possess excellent communication skills to explain technical solutions in a clear and understandable manner to non-technical users. The ideal candidate will have a strong understanding of common operating systems (Windows, macOS), network protocols, and hardware troubleshooting. Responsibilities include logging and tracking customer issues using a ticketing system, escalating complex problems to senior support staff when necessary, and contributing to the knowledge base by documenting solutions and FAQs. You should be adept at identifying recurring issues and providing feedback to the product development team for potential improvements. A passion for customer service and a patient, empathetic demeanor are essential. While a degree in a related field is beneficial, relevant work experience and demonstrated technical aptitude will be strongly considered. Minimum of 2 years of experience in a technical support or helpdesk role is required. This is a fantastic opportunity for a technically inclined individual with strong problem-solving abilities and a commitment to customer satisfaction to thrive in a remote work environment. You will be part of a supportive team that values collaboration and continuous learning. The ability to manage your time effectively and maintain high productivity levels in a remote setting is crucial.
Key Responsibilities:
Key Responsibilities:
- Provide first-level technical support to customers via phone, email, and chat.
- Troubleshoot and resolve hardware, software, and network issues.
- Diagnose and resolve technical problems efficiently.
- Escalate complex issues to appropriate support teams.
- Document all support interactions and resolutions in a ticketing system.
- Contribute to the development and maintenance of the knowledge base.
- Educate users on product features and best practices.
- Identify trends in customer issues and provide feedback to product teams.
- Maintain a high level of customer satisfaction.
- Minimum of 2 years of experience in technical support or helpdesk.
- Proficiency in troubleshooting Windows and macOS operating systems.
- Familiarity with network protocols and basic hardware troubleshooting.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Desk).
- Excellent communication, listening, and problem-solving skills.
- Ability to explain technical concepts to non-technical users.
- Strong customer service orientation.
- Ability to work independently and manage time effectively in a remote setting.
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4
Technical Support Specialist
20141 Medan, North Sumatra
IDR8000000 month
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Our client is seeking a proficient and customer-focused Technical Support Specialist to join their Customer Service & Helpdesk team. This role is fully remote, allowing you to provide essential technical assistance from anywhere. The ideal candidate will have a strong aptitude for troubleshooting hardware, software, and network issues, coupled with excellent communication skills to guide users effectively. You will be the first point of contact for technical inquiries, responsible for resolving issues efficiently and ensuring high levels of customer satisfaction.
Key Responsibilities:
Qualifications:
This is a rewarding opportunity to join a supportive team and contribute to a positive customer experience. If you are passionate about technology and helping people, we encourage you to apply for this remote role.
Key Responsibilities:
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve technical hardware and software issues.
- Guide users through problem-solving processes.
- Install, configure, and update relevant software and applications.
- Manage and maintain IT support ticket systems.
- Identify and escalate issues to the appropriate internal teams when necessary.
- Maintain accurate records of customer interactions and resolutions.
- Document and share technical knowledge and solutions with the team.
- Contribute to the development of FAQs and self-help resources.
- Proactively identify areas for improvement in support processes and tools.
- Ensure customer satisfaction through effective problem resolution and follow-up.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3 years of experience in a technical support or helpdesk role.
- Proficiency in troubleshooting common operating systems (Windows, macOS) and software applications.
- Familiarity with basic networking concepts (TCP/IP, DNS, DHCP).
- Excellent customer service and interpersonal skills.
- Strong written and verbal communication abilities.
- Ability to explain technical concepts clearly to non-technical users.
- Experience with remote support tools is essential.
- Problem-solving and critical thinking skills.
- Ability to work independently and manage time effectively in a remote setting.
This is a rewarding opportunity to join a supportive team and contribute to a positive customer experience. If you are passionate about technology and helping people, we encourage you to apply for this remote role.
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5
Technical Support Specialist
29421 Batam, Riau Islands
IDR18000000 month
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Job Description
Our client is seeking a dedicated and empathetic Technical Support Specialist to provide exceptional customer service and technical assistance. This is a fully remote position, offering you the chance to help users resolve their technical challenges from the comfort of your home. You will be the first point of contact for customers, diagnosing and resolving issues with software and hardware. A strong technical aptitude, excellent communication skills, and a customer-centric approach are essential for success in this role.
Responsibilities:
Responsibilities:
- Provide first-line technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues.
- Guide customers through troubleshooting steps in a clear and concise manner.
- Escalate complex issues to higher-level support teams when necessary.
- Document customer interactions, issues, and resolutions in the support system.
- Create and maintain a knowledge base of common issues and solutions.
- Follow up with customers to ensure their issues have been resolved to their satisfaction.
- Identify trends in customer issues and provide feedback to the development team.
- Adhere to service level agreements (SLAs) for response and resolution times.
- Continuously improve technical knowledge and customer service skills.
- Collaborate with team members to share knowledge and best practices.
- Participate in training sessions to stay updated on products and services.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in a technical support or customer service role.
- Strong knowledge of operating systems (Windows, macOS, Linux) and common software applications.
- Familiarity with network troubleshooting (TCP/IP, DNS, DHCP).
- Experience with ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent verbal and written communication skills.
- Patience, empathy, and a customer-focused attitude.
- Ability to work independently and manage time effectively in a remote environment.
- Troubleshooting and problem-solving mindset.
- Adaptability to learn new technologies quickly.
- Experience with remote support tools is advantageous.
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Technical Support Specialist
76111 Balikpapan, East Kalimantan
IDR8000000 month
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Our client is seeking a highly skilled and customer-focused Technical Support Specialist to provide expert assistance to their user base. This fully remote role involves diagnosing and resolving a wide range of technical issues, including hardware, software, and network problems. You will be the first point of contact for users, offering timely and effective solutions through various channels such as email, phone, and chat. Key responsibilities include troubleshooting complex technical problems, documenting solutions, and escalating unresolved issues to appropriate teams. You will also contribute to building and maintaining a comprehensive knowledge base of common issues and their resolutions. The Technical Support Specialist will proactively identify opportunities to improve user experience and system performance. This role requires excellent problem-solving abilities, a patient demeanor, and strong communication skills, ensuring all users receive a high level of support. You will need to adapt quickly to new technologies and methodologies. The ideal candidate will have a Bachelor's degree in Computer Science, IT, or a related field, or equivalent practical experience. Proven experience in a technical support role, with a strong understanding of operating systems, networking protocols, and common software applications, is required. Certifications such as CompTIA A+ or Network+ are a plus. This is a fantastic opportunity for a tech-savvy individual to grow their career in a remote environment while providing critical support to a valued customer base.
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7
Technical Support Engineer
29421 Batam, Riau Islands
IDR8 month
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Job Description
Our client is seeking a skilled and customer-focused Technical Support Engineer to join their growing team. This fully remote position is perfect for an individual with a passion for technology and a knack for problem-solving. You will be responsible for providing high-level technical assistance and support to customers, addressing inquiries and resolving issues in a timely and efficient manner. The ideal candidate will have a strong understanding of IT systems, software applications, and troubleshooting methodologies. This role involves interacting with customers via phone, email, and chat, diagnosing technical problems, and guiding users through step-by-step solutions. Key responsibilities include managing and tracking support tickets, documenting technical issues and their resolutions, and contributing to the knowledge base with FAQs and guides. You will work collaboratively with the product and engineering teams to escalate complex issues and provide feedback for product improvements. A commitment to delivering exceptional customer service and a patient, clear communication style are essential. This position requires the ability to work independently, manage multiple priorities, and maintain a high level of customer satisfaction in a remote environment. If you possess strong technical aptitude, excellent problem-solving skills, and a dedication to providing outstanding support, we encourage you to apply.
Responsibilities:
Responsibilities:
- Provide technical assistance and support for incoming queries and issues related to company products/software.
- Respond to customer inquiries in a timely manner via phone, email, and chat.
- Diagnose and resolve technical hardware and software issues.
- Walk customers through problem-solving processes.
- Identify and escalate priority issues to the appropriate internal teams.
- Install, modify, and repair computer hardware and software.
- Run diagnostic programs to resolve problems.
- Manage and maintain a large volume of incoming calls and support tickets.
- Document all technical support and customer interactions.
- Follow standard procedures for proper escalation of unresolved issues.
- Provide feedback on common issues to product development teams.
- Assist in creating and maintaining technical documentation and knowledge base articles.
- Ensure excellent customer service and high customer satisfaction.
- Proven experience in a technical support role or similar customer service position.
- Strong knowledge of computer hardware, software, and network troubleshooting.
- Excellent problem-solving and analytical skills.
- Proficiency in using help desk software and ticketing systems.
- Strong communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Customer-oriented approach and patience.
- Ability to work independently and manage time effectively in a remote setting.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
- Experience with (Specific Software/Technology relevant to the client) is a plus.
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8
Technical Support Specialist
40111 Bandung, West Java
IDR7 month
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Our client is looking for a highly motivated and customer-centric Technical Support Specialist to join their remote team. This is a fully remote position, allowing you to provide exceptional technical assistance to users from anywhere. You will be responsible for troubleshooting and resolving a wide range of technical issues related to software, hardware, and network connectivity. This includes responding to customer inquiries via phone, email, and chat, providing clear and concise solutions, and escalating complex problems to the appropriate departments when necessary. Documenting all support interactions, resolutions, and technical knowledge base articles is a key responsibility. You will also play a role in identifying recurring technical issues and recommending improvements to products and services. The ideal candidate will possess excellent problem-solving and analytical skills, with a strong aptitude for understanding and explaining technical concepts. Proficiency in common operating systems (Windows, macOS) and basic networking principles is essential. Experience with ticketing systems and remote support tools is highly desirable. Outstanding communication and interpersonal skills are required to effectively interact with customers from diverse backgrounds. A minimum of 2 years of experience in a technical support or helpdesk role is preferred. If you are passionate about technology and enjoy helping others, this remote role in **Bandung, West Java, ID** offers a fantastic opportunity to grow your career while working flexibly.
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