6,255 Temporary Manager jobs in Indonesia
Duty Manager
Surabaya, East Java
Marriott
Posted today
Job Viewed
Job Description
**Additional Information**
**Job Number** 25137873
**Job Category** Rooms & Guest Services Operations
**Location** Aloft Surabaya Pakuwon City, Jalan Kejawan Putih Mutiara No 8, Surabaya, East Java, Indonesia, 60112VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
- Ensures employees understand customer service expectations and parameters.
- Interacts with guests to obtain feedback on product quality and service levels.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervises same day selling procedures to maximize room revenue and control property occupancy.
- Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
**Supporting Human Resource Activities**
- Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Participates in employee progressive discipline procedures.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Performs all duties at the Front Desk as necessary.
- Runs Front Desk shifts whenever necessary.
- Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Aloft, we aren't your typical hotel-but we aren't too cool for school either. We're here to be our guests' launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they're in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We're looking for confident self-expressers who aren't afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number** 25137873
**Job Category** Rooms & Guest Services Operations
**Location** Aloft Surabaya Pakuwon City, Jalan Kejawan Putih Mutiara No 8, Surabaya, East Java, Indonesia, 60112VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
- Ensures employees understand customer service expectations and parameters.
- Interacts with guests to obtain feedback on product quality and service levels.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervises same day selling procedures to maximize room revenue and control property occupancy.
- Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
**Supporting Human Resource Activities**
- Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Participates in employee progressive discipline procedures.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Performs all duties at the Front Desk as necessary.
- Runs Front Desk shifts whenever necessary.
- Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Aloft, we aren't your typical hotel-but we aren't too cool for school either. We're here to be our guests' launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they're in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We're looking for confident self-expressers who aren't afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
0
Delivery Manager
GE Vernova
Posted today
Job Viewed
Job Description
**Job Description Summary**
The Delivery Manager is a pivotal part of the services organization, who owns the project's Delivery Model and is the Technical Leader on the Project. The Delivery Manager cultivates relationships with a portfolio of customers in both pre-sales and project delivery phases and provides objective advice and assistance on the strategy, structure, management and operations of a customer organization, in support of identified business purposes and objectives.
The Delivery Manager provides technical leadership in pre-sales and delivery phases to clients, cross-functional GE teams and key suppliers to identify and define client business outcomes and continues to manage those relationships to ensure outcomes are met within project constraints. You will play a key leadership role in defining, implementing and maintaining the internal Project Engineering team's best practices and delivery standards across existing and new opportunities.
**Job Description**
**Essential Responsibilities:**
Key Responsibilities:
+ Share responsibility with the Project Manager (PM) through close coordination for scope management, schedule, risk management, and quality management.
+ Accountable for the end-to-end software delivery to meet the schedule, cost and quality commitments.
+ Project Execution control: Build effective Work Breakdown Structures (WBS) as well as accurately track, update, and report task activity progress. Manage project team and activities to drive project deliverables
+ Communicate effectively with Project Manager, Customer, Project team (APAC and global), DevOps on project and technical items such as project status, risks and mitigation, scope, and issues
+ Trigger and validate engineering Gate Reviews (Requirements, Design, Factory Testing Readiness, Site Acceptance Readiness) within GE and the customer
+ Utilize software delivery performance measurement tools and indicators (e.g. Smartsheets, Miro)
+ Utilize GE Product knowledge and expertise to drive excellence in execution through continuous improvement, change management (costs base reduction, lead time reduction, productivity improvement, quality improvement, etc)
+ Agile mindset and ability to work with one or more Scrum Teams (Region and Global team) to execute and deliver solutions for our customers
+ Good understanding of DevOps concepts, such as automated builds, automated deployments and automated tests, to lead customers and apply those concepts to your daily deliverables
+ Validate project scope review in coordination with the Solution Design team identifying, documenting, and estimating any change requests (CR) or project risks with mitigation plans. Work with Project Manager to communicate with customer.
+ Assist in the tendering process for project proposals or CRs working with the Customer Engagement team/resource managers to validate scope and estimates as well as reviewing each proposal with the customer.
+ Ensure a smooth transfer to maintenance at project end
+ Engage in Customer management activities with Project Manager
+ Work with Project Manager to report or resolve any process non-conformances in a timely manner
Additional Responsibilities:
+ Technical Leadership of the delivery and implementation of large complex electric solutions
+ Analyze, define and prioritize Business and Functional requirements and processes and propose technical solutions to meet the business issues and close inefficiency gaps
+ Responsibility for the Business requirements through the entire lifecycle of the project from definition, implementation, test and delivery
+ Create and maintain relationships with key decision makers, stakeholders and 3rd Parties
+ Participate & lead technical requirements workshops
+ Write and present technical proposals and presentations
+ Ability to take ownership of issues and get them resolved using self-driven initiative
Personal Skills:
+ Operate with and influence senior client stakeholders
+ Ability to focus on the critical business outcomes and drive teams to achieving these goals
+ Multi task and manage multiple projects simultaneously
+ Good interpersonal skills
+ Strong presentation and communication skills
+ Passionate about customer satisfaction
+ Positive attitude
+ Willingness to accept and promote change
+ Ability to quickly learn and acquire deep understanding of new software applications and environment
+ Influences and energizes others toward the common vision and goal
**Basic Qualifications:**
+ Bachelor's or Master degree in Information Technology, Computer Science, Physics, Electrical Engineering, or related Engineering Discipline from an accredited university or college
+ Proven experience in a senior technical consultancy role within the industry
+ Direct customer facing experience
+ Minimum of 15 years related work experience leading engineering teams, implementing a suite of products and engaging directly with customers
+ Minimum 10 years' experience with Digital software SCADA, Energy Management System (EMS) and Distribution Management System (DMS)
**Desired Characteristics:**
+ Committed to maintaining the highest standards of service quality in all aspects of project delivery
+ Demonstrated ability to manage multiple projects simultaneously
+ Strong organizational, analytical, and problem solving abilities
+ Familiar with contract terms
+ Experience working with global teams / partners
+ Strong Software development skills in software analysis, design, methodology, and architecture
+ Ability to direct other engineers regarding best practices and ways to improve the overall implementation process
+ Ability to develop project tools and templates to facilitate ease of implementation
+ Understanding of what built-in quality is, where Test Driven Development and Test Automation are key ingredients Demonstrate awareness about competitors within the SCADA/EMS/DMS industry
+ Voice opinions and presents clear rationale using data or factual evidence to influence and look for opportunities to improve the customer experience while maintaining business requirements
+ Recognized as a knowledge leader in his/her area of expertise
+ Strong knowledge in Operating system such as MS-Windows Server and Red Hat Linux
+ Familiar with Programming experience in software development with Microsoft Visual Studio / Development tools, Eclipse, C#, and C++ programming
+ Experience in using Virtualization (VMware vSphere, vCenter, vMotion, etc)
+ Experience in software analysis, design, quality assurance, architecture, and Agile development methodology
+ Basic knowledge in Automatic process deployment, continues improvement (CI) and continues deployment (CD)
+ Demonstrated ability to learn new software development practices, languages, and tools
+ Familiar with project testing such as Factory acceptance test (FAT), Site acceptance test (SAT) and user acceptance test (UAT)
+ Familiar with web and other technologies such as HTML 5, Javascript, CSS and JQuery, Perl script, Phyton, strawberry Perl, RDBMS system such as oracle, MS-SQL, PostgreSQL, Microsoft Power BI reporting, crystal reports, etc
+ Strong spoken and written English language skills
**Additional Information**
**Relocation Assistance Provided:** No
#LI-Remote - This is a remote position
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
The Delivery Manager is a pivotal part of the services organization, who owns the project's Delivery Model and is the Technical Leader on the Project. The Delivery Manager cultivates relationships with a portfolio of customers in both pre-sales and project delivery phases and provides objective advice and assistance on the strategy, structure, management and operations of a customer organization, in support of identified business purposes and objectives.
The Delivery Manager provides technical leadership in pre-sales and delivery phases to clients, cross-functional GE teams and key suppliers to identify and define client business outcomes and continues to manage those relationships to ensure outcomes are met within project constraints. You will play a key leadership role in defining, implementing and maintaining the internal Project Engineering team's best practices and delivery standards across existing and new opportunities.
**Job Description**
**Essential Responsibilities:**
Key Responsibilities:
+ Share responsibility with the Project Manager (PM) through close coordination for scope management, schedule, risk management, and quality management.
+ Accountable for the end-to-end software delivery to meet the schedule, cost and quality commitments.
+ Project Execution control: Build effective Work Breakdown Structures (WBS) as well as accurately track, update, and report task activity progress. Manage project team and activities to drive project deliverables
+ Communicate effectively with Project Manager, Customer, Project team (APAC and global), DevOps on project and technical items such as project status, risks and mitigation, scope, and issues
+ Trigger and validate engineering Gate Reviews (Requirements, Design, Factory Testing Readiness, Site Acceptance Readiness) within GE and the customer
+ Utilize software delivery performance measurement tools and indicators (e.g. Smartsheets, Miro)
+ Utilize GE Product knowledge and expertise to drive excellence in execution through continuous improvement, change management (costs base reduction, lead time reduction, productivity improvement, quality improvement, etc)
+ Agile mindset and ability to work with one or more Scrum Teams (Region and Global team) to execute and deliver solutions for our customers
+ Good understanding of DevOps concepts, such as automated builds, automated deployments and automated tests, to lead customers and apply those concepts to your daily deliverables
+ Validate project scope review in coordination with the Solution Design team identifying, documenting, and estimating any change requests (CR) or project risks with mitigation plans. Work with Project Manager to communicate with customer.
+ Assist in the tendering process for project proposals or CRs working with the Customer Engagement team/resource managers to validate scope and estimates as well as reviewing each proposal with the customer.
+ Ensure a smooth transfer to maintenance at project end
+ Engage in Customer management activities with Project Manager
+ Work with Project Manager to report or resolve any process non-conformances in a timely manner
Additional Responsibilities:
+ Technical Leadership of the delivery and implementation of large complex electric solutions
+ Analyze, define and prioritize Business and Functional requirements and processes and propose technical solutions to meet the business issues and close inefficiency gaps
+ Responsibility for the Business requirements through the entire lifecycle of the project from definition, implementation, test and delivery
+ Create and maintain relationships with key decision makers, stakeholders and 3rd Parties
+ Participate & lead technical requirements workshops
+ Write and present technical proposals and presentations
+ Ability to take ownership of issues and get them resolved using self-driven initiative
Personal Skills:
+ Operate with and influence senior client stakeholders
+ Ability to focus on the critical business outcomes and drive teams to achieving these goals
+ Multi task and manage multiple projects simultaneously
+ Good interpersonal skills
+ Strong presentation and communication skills
+ Passionate about customer satisfaction
+ Positive attitude
+ Willingness to accept and promote change
+ Ability to quickly learn and acquire deep understanding of new software applications and environment
+ Influences and energizes others toward the common vision and goal
**Basic Qualifications:**
+ Bachelor's or Master degree in Information Technology, Computer Science, Physics, Electrical Engineering, or related Engineering Discipline from an accredited university or college
+ Proven experience in a senior technical consultancy role within the industry
+ Direct customer facing experience
+ Minimum of 15 years related work experience leading engineering teams, implementing a suite of products and engaging directly with customers
+ Minimum 10 years' experience with Digital software SCADA, Energy Management System (EMS) and Distribution Management System (DMS)
**Desired Characteristics:**
+ Committed to maintaining the highest standards of service quality in all aspects of project delivery
+ Demonstrated ability to manage multiple projects simultaneously
+ Strong organizational, analytical, and problem solving abilities
+ Familiar with contract terms
+ Experience working with global teams / partners
+ Strong Software development skills in software analysis, design, methodology, and architecture
+ Ability to direct other engineers regarding best practices and ways to improve the overall implementation process
+ Ability to develop project tools and templates to facilitate ease of implementation
+ Understanding of what built-in quality is, where Test Driven Development and Test Automation are key ingredients Demonstrate awareness about competitors within the SCADA/EMS/DMS industry
+ Voice opinions and presents clear rationale using data or factual evidence to influence and look for opportunities to improve the customer experience while maintaining business requirements
+ Recognized as a knowledge leader in his/her area of expertise
+ Strong knowledge in Operating system such as MS-Windows Server and Red Hat Linux
+ Familiar with Programming experience in software development with Microsoft Visual Studio / Development tools, Eclipse, C#, and C++ programming
+ Experience in using Virtualization (VMware vSphere, vCenter, vMotion, etc)
+ Experience in software analysis, design, quality assurance, architecture, and Agile development methodology
+ Basic knowledge in Automatic process deployment, continues improvement (CI) and continues deployment (CD)
+ Demonstrated ability to learn new software development practices, languages, and tools
+ Familiar with project testing such as Factory acceptance test (FAT), Site acceptance test (SAT) and user acceptance test (UAT)
+ Familiar with web and other technologies such as HTML 5, Javascript, CSS and JQuery, Perl script, Phyton, strawberry Perl, RDBMS system such as oracle, MS-SQL, PostgreSQL, Microsoft Power BI reporting, crystal reports, etc
+ Strong spoken and written English language skills
**Additional Information**
**Relocation Assistance Provided:** No
#LI-Remote - This is a remote position
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
This advertiser has chosen not to accept applicants from your region.
1
Restaurant Manager
Marriott
Posted 2 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number** 25137119
**Job Category** Food and Beverage & Culinary
**Location** Sheraton Belitung Resort, Jalan Pantai Penarikan Dusun Timur Jaya, Sijuk Belitung, Sumatera Selatan, Indonesia, 33414VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
**CORE WORK ACTIVITIES**
**Managing Day-to-Day Operations**
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
**Leading Food and Beverage Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Ensures and maintains the productivity level of employees.
- Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
- Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
- Ensures compliance with all applicable laws and regulations.
- Ensures compliance with food handling and sanitation standards.
- Ensures staff understands local, state and Federal liquor laws.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Establishes guidelines so employees understand expectations and parameters.
- Monitors alcohol beverage service in compliance with local laws.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Empowers employees to provide excellent customer service.
- Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
- Handles guest problems and complaints.
- Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
- Ensures corrective action is taken to continuously improve service results.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
- Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).
**Managing and Conducting Human Resource Activities**
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
- Ensures employees are treated fairly and equitably. Strives to improve employee retention.
- Ensures employees receive on-going training to understand guest expectations.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Strives to improve service performance.
- Ensures recognition is taking place across areas of responsibility.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Assists servers and hosts on the floor during meal periods and high demand times.
- Recognizes good quality products and presentations.
- Supervises daily shift operations in absence of Assistant Restaurant Manager.
- Oversees the financial aspects of the department including purchasing and payment of invoices.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number** 25137119
**Job Category** Food and Beverage & Culinary
**Location** Sheraton Belitung Resort, Jalan Pantai Penarikan Dusun Timur Jaya, Sijuk Belitung, Sumatera Selatan, Indonesia, 33414VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
**CORE WORK ACTIVITIES**
**Managing Day-to-Day Operations**
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
**Leading Food and Beverage Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Ensures and maintains the productivity level of employees.
- Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
- Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
- Ensures compliance with all applicable laws and regulations.
- Ensures compliance with food handling and sanitation standards.
- Ensures staff understands local, state and Federal liquor laws.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Establishes guidelines so employees understand expectations and parameters.
- Monitors alcohol beverage service in compliance with local laws.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Empowers employees to provide excellent customer service.
- Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
- Handles guest problems and complaints.
- Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
- Ensures corrective action is taken to continuously improve service results.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
- Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).
**Managing and Conducting Human Resource Activities**
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
- Ensures employees are treated fairly and equitably. Strives to improve employee retention.
- Ensures employees receive on-going training to understand guest expectations.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Strives to improve service performance.
- Ensures recognition is taking place across areas of responsibility.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Assists servers and hosts on the floor during meal periods and high demand times.
- Recognizes good quality products and presentations.
- Supervises daily shift operations in absence of Assistant Restaurant Manager.
- Oversees the financial aspects of the department including purchasing and payment of invoices.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
2
Duty Manager
Batam, Riau Islands
Marriott
Posted 2 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number** 25136961
**Job Category** Rooms & Guest Services Operations
**Location** The Westin Nirup Island Resort & Spa, Nirup Island Sekanak Raya, Batam, Riau Islands, Indonesia, 29416VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
**CORE WORK ACTIVITIES**
**Supporting Property Operations and Guest Relations Needs**
- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
- Communicates any variations to the established norms to the appropriate department in a timely manner.
- Sends copy of MOD report to all departments on a daily basis.
- Strives to improve service performance.
- Ensures compliance with all policies, standards and procedures.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Supporting Profitability Goals**
- Understands and complies with loss prevention policies and procedures.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
**Managing the Guest Experience**
- Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
- Empowers employees to provide excellent customer service.
- Provides immediate assistance to guests as requested.
- Serves as a leader in displaying outstanding hospitality skills.
- Sets a positive example for guest relations.
- Responds to and handles guest problems and complaints.
- Ensures employees understand customer service expectations and parameters.
- Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
- Participates in the development and implementation of corrective action plans to improve guest satisfaction.
- Records guest issues in the guest response tracking system.
**Assisting Human Resources Activities**
- Participates as needed in the investigation of employee and guest accidents.
- Observes service behaviors of employees and providing feedback to individuals.
- Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
- Celebrates successes and publicly recognizes the contributions of team members.
- Ensures employees are cross-trained to support successfully daily operations.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
- Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
**Job Number** 25136961
**Job Category** Rooms & Guest Services Operations
**Location** The Westin Nirup Island Resort & Spa, Nirup Island Sekanak Raya, Batam, Riau Islands, Indonesia, 29416VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
**CORE WORK ACTIVITIES**
**Supporting Property Operations and Guest Relations Needs**
- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
- Communicates any variations to the established norms to the appropriate department in a timely manner.
- Sends copy of MOD report to all departments on a daily basis.
- Strives to improve service performance.
- Ensures compliance with all policies, standards and procedures.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Supporting Profitability Goals**
- Understands and complies with loss prevention policies and procedures.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
**Managing the Guest Experience**
- Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
- Empowers employees to provide excellent customer service.
- Provides immediate assistance to guests as requested.
- Serves as a leader in displaying outstanding hospitality skills.
- Sets a positive example for guest relations.
- Responds to and handles guest problems and complaints.
- Ensures employees understand customer service expectations and parameters.
- Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
- Participates in the development and implementation of corrective action plans to improve guest satisfaction.
- Records guest issues in the guest response tracking system.
**Assisting Human Resources Activities**
- Participates as needed in the investigation of employee and guest accidents.
- Observes service behaviors of employees and providing feedback to individuals.
- Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
- Celebrates successes and publicly recognizes the contributions of team members.
- Ensures employees are cross-trained to support successfully daily operations.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
- Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
3
Account Manager
Jakarta, Jakarta
CommScope, Inc.
Posted 2 days ago
Job Viewed
Job Description
Account Manager
Req ID: 79647
Location:
Jakarta, DKI Jakarta Jakarta, Indonesia, 12950
In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.
We're seeking a skilled **Account Manager** to lead the **Government & Education** segment in Indonesia. This role focuses on driving revenue growth by building trusted relationships with government agencies, educational institutions, and partners. The Account Manager will position Ruckus Networks' advanced connectivity and cloud-managed solutions to support digital transformation, smart campuses, and public sector innovation.
**How You'll Help Us Connect the World**
**Sales & Business Development**
+ Own revenue targets for the **Government & Education** verticals in the assigned territory.
+ Develop and execute **account strategies** to expand footprint across ministries, public agencies, K-12 schools, universities, and polytechnics.
+ Promote Ruckus' solutions (Wi-Fi 7, switching, IoT, cloud management, and security) to meet mission-critical and large-scale connectivity needs.
**Account & Relationship Management**
+ Build long-term relationships with **C-level decision-makers** , IT heads, and procurement officers within government agencies and educational institutions.
+ Position Ruckus as a **trusted advisor** in enabling secure, reliable, and scalable connectivity.
+ Understand account business drivers, funding cycles, and procurement processes to maximize opportunities.
**Channel & Partner Engagement**
+ Work with authorized **distributors, resellers, and system integrators** to develop joint go-to-market plans.
+ Enable partners to sell effectively into government and education accounts.
+ Track and influence government tenders, bulk purchases, and large project bids.
**Collaboration & Execution**
+ Collaborate with **pre-sales engineers** to deliver technical presentations, proof-of-concepts, and solution proposals.
+ Partner with **regional marketing** to execute targeted campaigns, workshops, and events for government & education customers.
+ Ensure accurate **pipeline management, sales forecasting, and quarterly reporting.**
**Required Qualifications for Consideration:**
+ Bachelor's degree in Business, IT, or related field.
+ 7+years of experience in **ICT, networking, or enterprise technology sales** with a focus on **government and/or education sectors.**
+ Proven track record of meeting or exceeding sales quota.
+ Familiarity with **government procurement frameworks, public tenders, and education technology initiatives.**
+ Strong network of relationships in public sector and higher education is highly desirable.
+ Excellent communication and presentation skills in English; fluency in local language preferred.
**Core Competencies**
+ Hunter mindset with ability to uncover and create new opportunities.
+ Strong understanding of **public sector digitalization and education modernization trends.**
+ Ability to influence stakeholders and navigate complex procurement cycles.
+ Collaborative team player who works well with pre-sales, marketing, and channel teams.
+ High integrity, professionalism, and customer-first approach.
**What Happens After You Apply:**
Learn how to prepare yourself for the next steps in our hiring process by visiting CommScope?**
CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.
RUCKUS Networks builds and delivers purpose-driven networks that perform in the demanding environments of the industries we serve. Together with our network of trusted go-to-market partners, we empower our customers to deliver exceptional experiences to the guests, students, residents, citizens and employees who count on them. you want to grow your career alongside bright, passionate, and caring people who strive to create what's next.come connect to your future at CommScope.
CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at .
#LI-GF1
**Learn more about how we're on a quest to connect the future and build what's next.**
**Job Segment:** Account Manager, Marketing Manager, Procurement, Pre-Sales, Sales, Marketing, Operations
Req ID: 79647
Location:
Jakarta, DKI Jakarta Jakarta, Indonesia, 12950
In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.
We're seeking a skilled **Account Manager** to lead the **Government & Education** segment in Indonesia. This role focuses on driving revenue growth by building trusted relationships with government agencies, educational institutions, and partners. The Account Manager will position Ruckus Networks' advanced connectivity and cloud-managed solutions to support digital transformation, smart campuses, and public sector innovation.
**How You'll Help Us Connect the World**
**Sales & Business Development**
+ Own revenue targets for the **Government & Education** verticals in the assigned territory.
+ Develop and execute **account strategies** to expand footprint across ministries, public agencies, K-12 schools, universities, and polytechnics.
+ Promote Ruckus' solutions (Wi-Fi 7, switching, IoT, cloud management, and security) to meet mission-critical and large-scale connectivity needs.
**Account & Relationship Management**
+ Build long-term relationships with **C-level decision-makers** , IT heads, and procurement officers within government agencies and educational institutions.
+ Position Ruckus as a **trusted advisor** in enabling secure, reliable, and scalable connectivity.
+ Understand account business drivers, funding cycles, and procurement processes to maximize opportunities.
**Channel & Partner Engagement**
+ Work with authorized **distributors, resellers, and system integrators** to develop joint go-to-market plans.
+ Enable partners to sell effectively into government and education accounts.
+ Track and influence government tenders, bulk purchases, and large project bids.
**Collaboration & Execution**
+ Collaborate with **pre-sales engineers** to deliver technical presentations, proof-of-concepts, and solution proposals.
+ Partner with **regional marketing** to execute targeted campaigns, workshops, and events for government & education customers.
+ Ensure accurate **pipeline management, sales forecasting, and quarterly reporting.**
**Required Qualifications for Consideration:**
+ Bachelor's degree in Business, IT, or related field.
+ 7+years of experience in **ICT, networking, or enterprise technology sales** with a focus on **government and/or education sectors.**
+ Proven track record of meeting or exceeding sales quota.
+ Familiarity with **government procurement frameworks, public tenders, and education technology initiatives.**
+ Strong network of relationships in public sector and higher education is highly desirable.
+ Excellent communication and presentation skills in English; fluency in local language preferred.
**Core Competencies**
+ Hunter mindset with ability to uncover and create new opportunities.
+ Strong understanding of **public sector digitalization and education modernization trends.**
+ Ability to influence stakeholders and navigate complex procurement cycles.
+ Collaborative team player who works well with pre-sales, marketing, and channel teams.
+ High integrity, professionalism, and customer-first approach.
**What Happens After You Apply:**
Learn how to prepare yourself for the next steps in our hiring process by visiting CommScope?**
CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.
RUCKUS Networks builds and delivers purpose-driven networks that perform in the demanding environments of the industries we serve. Together with our network of trusted go-to-market partners, we empower our customers to deliver exceptional experiences to the guests, students, residents, citizens and employees who count on them. you want to grow your career alongside bright, passionate, and caring people who strive to create what's next.come connect to your future at CommScope.
CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at .
#LI-GF1
**Learn more about how we're on a quest to connect the future and build what's next.**
**Job Segment:** Account Manager, Marketing Manager, Procurement, Pre-Sales, Sales, Marketing, Operations
This advertiser has chosen not to accept applicants from your region.
4
Country Manager
Jakarta, Jakarta
CommScope, Inc.
Posted 2 days ago
Job Viewed
Job Description
Country Manager
Req ID: 79635
Location:
Jakarta, DKI Jakarta Jakarta, Indonesia, 12950
In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.
We're hiring a **Country Manager** to lead Ruckus Networks' growth in Indonesia. This role will drive adoption of our networking, Wi-Fi, and cloud solutions, build strong channel and customer relationships, and align with ASEAN and global strategies. The Country Manager will oversee sales, operations, and partner success as the face of Ruckus in the region.
**How You'll Help Us Connect the World**
**Business & Sales Leadership**
+ Own full **Revenue responsibility** for Indonesia, driving both direct and channel sales.
+ Develop and execute a **go-to-market strategy** for priority verticals: hospitality, education, enterprise, government/public sector, manufacturing, and service providers.
+ Ensure consistent achievement of sales targets, quota, and market share growth.
**Channel & Partner Development**
+ Recruit, enable, and strengthen distributor and reseller networks across Indonesia.
+ Build joint business plans with partners to drive pipeline, marketing programs, and co-funded initiatives.
+ Ensure robust enablement of partners on **Wi-Fi 7, Cloud, Switching, IoT, and Security solutions.**
**Customer Engagement**
+ Establish **executive relationships** with public sector agencies, telecom operators, large enterprises, and hospitality chains.
+ Promote Ruckus' value proposition of **high-performance connectivity, simplicity of management, and superior customer experience.**
+ Serve as trusted advisor, representing Ruckus at industry forums and customer technology updates.
**Team Leadership & Execution**
+ Lead, mentor, and develop a local sales and presales team, instilling a **"buddy system"** culture between sales and engineers.
+ Ensure effective pipeline management, sales forecasting, and quarterly business reviews.
+ Align Indonesia team activities with ASEAN leadership's business priorities.
**Required Qualifications for Consideration:**
+ Bachelor's degree in Business, IT, or Engineering.
+ 15+years of sales leadership experience in **networking, wireless, cloud, or ICT industries.**
+ Strong track record of **channel-led growth** and ecosystem development in Indonesia.
+ Deep knowledge of **enterprise networking, Wi-Fi, cloud management, and security solutions.**
+ Established executive network within **government/public sector, service providers, manufacturing and large enterprise verticals.**
+ Excellent leadership, negotiation, and communication skills in Bahasa Indonesia and English.
**Core Competencies**
+ Entrepreneurial, self-starter with ability to grow business in a competitive market.
+ Strategic thinker with operational discipline and execution focus.
+ Proven ability to **build high-performance teams** and inspire collaboration across ASEAN.
+ Strong integrity and commitment to ethical business practices.
**What Happens After You Apply:**
Learn how to prepare yourself for the next steps in our hiring process by visiting CommScope?**
CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.
RUCKUS Networks builds and delivers purpose-driven networks that perform in the demanding environments of the industries we serve. Together with our network of trusted go-to-market partners, we empower our customers to deliver exceptional experiences to the guests, students, residents, citizens and employees who count on them. ** you want to grow your career alongside bright, passionate, and caring people who strive to create what's next.come connect to your future at CommScope.
CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at .
#LI-GF1
**Learn more about how we're on a quest to connect the future and build what's next.**
**Job Segment:** Telecom, Telecommunications, Sales Operations, Engineer, Network, Technology, Sales, Engineering
Req ID: 79635
Location:
Jakarta, DKI Jakarta Jakarta, Indonesia, 12950
In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.
We're hiring a **Country Manager** to lead Ruckus Networks' growth in Indonesia. This role will drive adoption of our networking, Wi-Fi, and cloud solutions, build strong channel and customer relationships, and align with ASEAN and global strategies. The Country Manager will oversee sales, operations, and partner success as the face of Ruckus in the region.
**How You'll Help Us Connect the World**
**Business & Sales Leadership**
+ Own full **Revenue responsibility** for Indonesia, driving both direct and channel sales.
+ Develop and execute a **go-to-market strategy** for priority verticals: hospitality, education, enterprise, government/public sector, manufacturing, and service providers.
+ Ensure consistent achievement of sales targets, quota, and market share growth.
**Channel & Partner Development**
+ Recruit, enable, and strengthen distributor and reseller networks across Indonesia.
+ Build joint business plans with partners to drive pipeline, marketing programs, and co-funded initiatives.
+ Ensure robust enablement of partners on **Wi-Fi 7, Cloud, Switching, IoT, and Security solutions.**
**Customer Engagement**
+ Establish **executive relationships** with public sector agencies, telecom operators, large enterprises, and hospitality chains.
+ Promote Ruckus' value proposition of **high-performance connectivity, simplicity of management, and superior customer experience.**
+ Serve as trusted advisor, representing Ruckus at industry forums and customer technology updates.
**Team Leadership & Execution**
+ Lead, mentor, and develop a local sales and presales team, instilling a **"buddy system"** culture between sales and engineers.
+ Ensure effective pipeline management, sales forecasting, and quarterly business reviews.
+ Align Indonesia team activities with ASEAN leadership's business priorities.
**Required Qualifications for Consideration:**
+ Bachelor's degree in Business, IT, or Engineering.
+ 15+years of sales leadership experience in **networking, wireless, cloud, or ICT industries.**
+ Strong track record of **channel-led growth** and ecosystem development in Indonesia.
+ Deep knowledge of **enterprise networking, Wi-Fi, cloud management, and security solutions.**
+ Established executive network within **government/public sector, service providers, manufacturing and large enterprise verticals.**
+ Excellent leadership, negotiation, and communication skills in Bahasa Indonesia and English.
**Core Competencies**
+ Entrepreneurial, self-starter with ability to grow business in a competitive market.
+ Strategic thinker with operational discipline and execution focus.
+ Proven ability to **build high-performance teams** and inspire collaboration across ASEAN.
+ Strong integrity and commitment to ethical business practices.
**What Happens After You Apply:**
Learn how to prepare yourself for the next steps in our hiring process by visiting CommScope?**
CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.
RUCKUS Networks builds and delivers purpose-driven networks that perform in the demanding environments of the industries we serve. Together with our network of trusted go-to-market partners, we empower our customers to deliver exceptional experiences to the guests, students, residents, citizens and employees who count on them. ** you want to grow your career alongside bright, passionate, and caring people who strive to create what's next.come connect to your future at CommScope.
CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at .
#LI-GF1
**Learn more about how we're on a quest to connect the future and build what's next.**
**Job Segment:** Telecom, Telecommunications, Sales Operations, Engineer, Network, Technology, Sales, Engineering
This advertiser has chosen not to accept applicants from your region.
5
Telemarketing Manager
Travel + Leisure Co.
Posted 4 days ago
Job Viewed
Job Description
**We Put the World on Vacation**
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
**PRINCIPAL RESPONSIBILITIES: (Include but not limited to)**
+ Proven experience in delivering online sales across multiple customer contact channels, including phone, email, web/live chat, and social media.
+ Essential experience in omni-channel sales strategies.
+ Preferred experience with HubSpot or similar CRM platforms.Identifying best practice, processes and systems and drive continuous improvement environment.
+ Employing a sound dispute resolution process to address customer complaints.
+ Results-driven professional.
+ Ensure sales targets, and KPI's are continually reviewed, and expectations are met.
+ Develop strategies to meet or exceed sales targets.
+ Develop strategies to increase sales and meet or exceed sales targets. - Monitor and evaluate call center performance, ensuring high quality customer service and adherence to company policies and procedures.
**KEY POSITION CRITERIA:**
+ Excellent communication, engagement and development of people skills.
+ Strong experience in online sales, with demonstrated success in meeting or exceeding sales targets in a dynamic environment.Experience with CRM and engagement platforms (HubSpot experience preferred) for seamless customer journey management.
+ Supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness.
+ Implementing the strategic direction and change.
+ Building and maintaining effective internal and external stakeholder relationships.
+ Monitor and evaluate contact center performance, ensuring high quality customer service and adherence to company policies and procedures.
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
**PRINCIPAL RESPONSIBILITIES: (Include but not limited to)**
+ Proven experience in delivering online sales across multiple customer contact channels, including phone, email, web/live chat, and social media.
+ Essential experience in omni-channel sales strategies.
+ Preferred experience with HubSpot or similar CRM platforms.Identifying best practice, processes and systems and drive continuous improvement environment.
+ Employing a sound dispute resolution process to address customer complaints.
+ Results-driven professional.
+ Ensure sales targets, and KPI's are continually reviewed, and expectations are met.
+ Develop strategies to meet or exceed sales targets.
+ Develop strategies to increase sales and meet or exceed sales targets. - Monitor and evaluate call center performance, ensuring high quality customer service and adherence to company policies and procedures.
**KEY POSITION CRITERIA:**
+ Excellent communication, engagement and development of people skills.
+ Strong experience in online sales, with demonstrated success in meeting or exceeding sales targets in a dynamic environment.Experience with CRM and engagement platforms (HubSpot experience preferred) for seamless customer journey management.
+ Supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness.
+ Implementing the strategic direction and change.
+ Building and maintaining effective internal and external stakeholder relationships.
+ Monitor and evaluate contact center performance, ensuring high quality customer service and adherence to company policies and procedures.
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.
This advertiser has chosen not to accept applicants from your region.
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6
Engineering Manager
Makassar, South Sulawesi
Marriott
Posted 4 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number** 25135063
**Job Category** Engineering & Facilities
**Location** Four Points by Sheraton Makassar, Jalan Andi Djemma No. 130, Makassar, South Sulawesi, Indonesia, 90222VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Manages all engineering/maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Responsible for maintaining regulatory requirements. Assists in leading the emergency response team for all facility issues.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 3 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.
OR
- 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 1 year experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.
**CORE WORK ACTIVITIES**
**Managing Engineering Operations and Budgets**
- Manages the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment and electrical systems.
- Ensures regulatory compliance to facility regulations and safety standards.
- Manages and controls heat, light and power and recommends current best methods for energy conservation and economical facility operations.
- Develops specifications and requirements for service contracts and administers such contracts to support building needs.
- Distributes preventive maintenance and repair work orders and monitors timeliness and quality of completion.
- Oversees and directs the maintenance of grounds, guestrooms, public space, restaurants, property vehicles and recreational facilities.
- Develops a long term plan for preventative maintenance and asset protection and overseeing execution of plan.
- Develops project plans in accordance with renovation or new construction needs.
- Contacts contractors for bids and supervising construction to ensure timely completion of projects within budgetary guidelines.
- Builds positive relationships with external customers such as city building/zoning department, fire prevention bureau and vendors.
- Ensures fire crew has complete understanding of all procedures, equipment and alarms.
- Performs monthly property inspection to ensure buildings and grounds are maintained in excellent condition.
- Conducts guest room and common area inspection to ensure guest satisfaction.
- Inspects and evaluates the physical condition of facilities in order to determine the type of work required.
- Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.
- Selects and orders or purchasing new equipment, supplies, and furnishings.
- Manages parts and equipment inventory.
**Maintaining Property Standards**
- Ensures building and equipment licenses and certifications are current.
- Maintains property life safety systems (fire fighting equipment, sprinkler systems and alarm systems).
**Ensuring Exceptional Customer Service**
- Displays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Shares plans with property leadership and ensuring corrective action is taken to continuously improve guest satisfaction.
- Strives to improve service performance.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number** 25135063
**Job Category** Engineering & Facilities
**Location** Four Points by Sheraton Makassar, Jalan Andi Djemma No. 130, Makassar, South Sulawesi, Indonesia, 90222VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Manages all engineering/maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Responsible for maintaining regulatory requirements. Assists in leading the emergency response team for all facility issues.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 3 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.
OR
- 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 1 year experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.
**CORE WORK ACTIVITIES**
**Managing Engineering Operations and Budgets**
- Manages the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment and electrical systems.
- Ensures regulatory compliance to facility regulations and safety standards.
- Manages and controls heat, light and power and recommends current best methods for energy conservation and economical facility operations.
- Develops specifications and requirements for service contracts and administers such contracts to support building needs.
- Distributes preventive maintenance and repair work orders and monitors timeliness and quality of completion.
- Oversees and directs the maintenance of grounds, guestrooms, public space, restaurants, property vehicles and recreational facilities.
- Develops a long term plan for preventative maintenance and asset protection and overseeing execution of plan.
- Develops project plans in accordance with renovation or new construction needs.
- Contacts contractors for bids and supervising construction to ensure timely completion of projects within budgetary guidelines.
- Builds positive relationships with external customers such as city building/zoning department, fire prevention bureau and vendors.
- Ensures fire crew has complete understanding of all procedures, equipment and alarms.
- Performs monthly property inspection to ensure buildings and grounds are maintained in excellent condition.
- Conducts guest room and common area inspection to ensure guest satisfaction.
- Inspects and evaluates the physical condition of facilities in order to determine the type of work required.
- Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.
- Selects and orders or purchasing new equipment, supplies, and furnishings.
- Manages parts and equipment inventory.
**Maintaining Property Standards**
- Ensures building and equipment licenses and certifications are current.
- Maintains property life safety systems (fire fighting equipment, sprinkler systems and alarm systems).
**Ensuring Exceptional Customer Service**
- Displays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Shares plans with property leadership and ensuring corrective action is taken to continuously improve guest satisfaction.
- Strives to improve service performance.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
7
Sales Manager
Marriott
Posted 4 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number** 25134734
**Job Category** Sales & Marketing
**Location** Fairfield by Marriott Bali Kuta Sunset Road, Jalan Merdeka Raya VII, Badung, Bali, Indonesia, 80361VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Responsible for proactively soliciting and managing group/catering-related opportunities. Manages group/catering opportunities not handled by the Event Booking Center. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provide service to our customers in order to grow share of the account on behalf of the company.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Understanding Markets & Maximizing Revenue**
- Identifies new group/catering business to achieve personal and property revenue goals.
- Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
- Closes the best opportunities for the property based on market conditions and property needs.
- Monitors same day selling procedures to maximize room revenue and control property occupancy.
- Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
**Conducting Daily Sales Activities**
- Responds to incoming group/catering opportunities for the property that are outside parameters of the Event Booking Center.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Uses sales resources and administrative/support staff effectively.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
**Providing Exceptional Customer Service**
- Supports the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
- Services our customers in order to grow share of the account.
- Executes and supports the company's Customer Service Standards and property's Brand Standards.
- Provides excellent customer service consistent with the daily service basics of the brand.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer's expectations.
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
**Building Successful Relationships**
- Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
- Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
- Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
- Manages and develops relationships with key internal and external stakeholders.
- Provides accurate, complete and effective turnover to Event Management.
**Additional Responsibilities**
- Utilizes intranet for resources and information.
- Conducts site inspections.
- Creates contracts as required.
- Participates in and practices daily service basics of the brand.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you'll deliver on the Fairfield Guarantee - our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number** 25134734
**Job Category** Sales & Marketing
**Location** Fairfield by Marriott Bali Kuta Sunset Road, Jalan Merdeka Raya VII, Badung, Bali, Indonesia, 80361VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Responsible for proactively soliciting and managing group/catering-related opportunities. Manages group/catering opportunities not handled by the Event Booking Center. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provide service to our customers in order to grow share of the account on behalf of the company.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Understanding Markets & Maximizing Revenue**
- Identifies new group/catering business to achieve personal and property revenue goals.
- Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
- Closes the best opportunities for the property based on market conditions and property needs.
- Monitors same day selling procedures to maximize room revenue and control property occupancy.
- Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
**Conducting Daily Sales Activities**
- Responds to incoming group/catering opportunities for the property that are outside parameters of the Event Booking Center.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Uses sales resources and administrative/support staff effectively.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
**Providing Exceptional Customer Service**
- Supports the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
- Services our customers in order to grow share of the account.
- Executes and supports the company's Customer Service Standards and property's Brand Standards.
- Provides excellent customer service consistent with the daily service basics of the brand.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer's expectations.
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
**Building Successful Relationships**
- Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
- Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
- Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
- Manages and develops relationships with key internal and external stakeholders.
- Provides accurate, complete and effective turnover to Event Management.
**Additional Responsibilities**
- Utilizes intranet for resources and information.
- Conducts site inspections.
- Creates contracts as required.
- Participates in and practices daily service basics of the brand.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you'll deliver on the Fairfield Guarantee - our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
8
Duty Manager
Marriott
Posted 4 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number** 25135691
**Job Category** Rooms & Guest Services Operations
**Location** Fairfield by Marriott Bali South Kuta, Jl. Wana Segara No.25, South Kuta, Bali, Indonesia, 80361VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key. Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room.
Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you'll deliver on the Fairfield Guarantee - our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number** 25135691
**Job Category** Rooms & Guest Services Operations
**Location** Fairfield by Marriott Bali South Kuta, Jl. Wana Segara No.25, South Kuta, Bali, Indonesia, 80361VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key. Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room.
Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you'll deliver on the Fairfield Guarantee - our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
9