1,103 Ticketing Agent jobs in Indonesia
Reservations Ticketing Agent
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Travel Consultant – Mandarin Speaking (Airline Ticketing & Hotel Reservations)
企业差旅顾问 – 中文(机票与酒店预订)
工作地点 / Location: Kelapa Gading, Jakarta Utara, Indonesia
公司 / Company: PT. Anugrah Trimitra Solusindo (ATS) – 企业差旅服务公司 / Corporate Travel Agency
关于我们 / About Us
EN
PT. Anugrah Trimitra Solusindo (ATS) is a corporate travel agency headquartered in Kelapa Gading, North Jakarta. Our clients are primarily Chinese enterprises and Chinese state-owned companies operating in Indonesia, as well as other multinational corporations.
We are committed to delivering travel solutions with professionalism, speed, accuracy, and attention to detail.
中
PT. Anugrah Trimitra Solusindo (ATS) 是一家 总部位于雅加达北区 Kelapa Gading
的企业差旅服务公司。我们的客户主要为在印尼运营的中国企业和中国国有企业,同时也服务其他跨国公司。
我们始终坚持
专业、快速、准确、细致
的服务标准,为客户提供高品质的差旅解决方案。
Responsibilities/
岗位职责
EN
- Manage domestic & international airline ticketing with accuracy and efficiency
- Proactively find the best flight routes and prices, using creative solutions (split tickets, alternative routings) when direct bookings are unavailable or costly
- Handle and confirm hotel reservations, ensuring price competitiveness and client comfort
- Troubleshoot booking system errors and avoid poor auto-selected routes or overpriced fares
- Provide customized travel solutions and professional support for corporate & group travel
- Communicate fluently in Mandarin (speaking & writing) with clients and suppliers
- Willing to work on weekend shifts (Saturday OR Sunday, WFH basis, with overtime allowance)
中
- 准确高效地处理国内与国际机票预订与出票
- 主动寻找
最佳航线与票价
,灵活运用拆票、替代航线等方式,确保客户获得最优方案 - 负责酒店预订,兼顾
价格竞争力
与客户舒适度 - 解决订票系统错误,避免系统自动选择不佳航线或高价票
- 为企业及团体客户提供定制化的差旅方案与专业支持
- 使用
中文口语与书面
与客户及供应商沟通 - 愿意接受周末轮班(周六或周日,居家办公,另有加班费)
Requirements/
任职要求
EN
- Proficiency in Mandarin (minimum HSK4, speaking & writing) – mandatory. Only Mandarin-speaking candidates will be considered.
- 2–3 years of experience in travel agency ticketing or corporate travel services
- Graduate in Tourism / Hospitality
- Familiar with airline ticketing systems (Amadeus, Galileo, Sabre, etc.) and hotel booking systems
- Strong ability to analyze flight options and optimize costs, not just follow system defaults
- Logical thinking, sharp problem-solving skills, and attention to detail
- Highly responsible, proactive, with excellent communication and customer service skills
中
- 中文水平至少 HSK4(口语与书写)– 必须条件。仅限中文能力者申请。
- 2–3 年旅行社票务或企业差旅工作经验
- 毕业于旅游或酒店管理专业
- 熟悉 Amadeus、Galileo、Sabre 等航空票务系统及酒店预订系统
- 具备 分析航班方案与优化成本
的能力,而非仅依赖系统默认结果 - 逻辑思维清晰,具备敏锐的解决问题能力,并注重细节
- 责任心强、积极主动,具备良好的沟通与客户服务意识
Important Notice/特别说明
中: 此岗位 仅面向具备中文能力的候选人。无中文能力者,请勿投递简历。
EN: This position is strictly for Mandarin-speaking candidates. Applicants without Mandarin proficiency will not be considered.
Customer Service
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Kualifikasi:
- Lulusan SMA diutamakan
- Berpenampilan rapi
- Memiliki kemampuan analisis dan komunikasi yang baik.
- Memiliki attitude yang baik
- Dapat mengoperasikan komputer
Deskripsi Pekerjaan :
- Menangani komplain dan klaim dari nasabah.
- Memberikan pelayanan terhadap nasabah secara professional baik melalui telpon atau bertatap muka langsung.
- Penghubung antara nasabah dengan perusahaan.
- Membuat laporan mingguan dan bulanan.
- Menangani hal-hal administratif di departemen Customer Service.
customer service
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About the Assignment:
- Guide our consumers and partners in using our products
- Manage service inquiries and disputes arising from our consumers and partners
- Provide excellent customer service to our consumer and partners base
- Maintain good relationships and community-building efforts with our consumers and partners
- Support projects from all verticals including registration, acquisition, and sales transaction.
The Core Objectives:
- Educate consumers and partners on products, and promotional campaigns, as well as troubleshoot when they have difficulties.
- To resolve consumers' and partners' problems quickly and effectively with empathy and care.
- Perform administrative tasks involving a partner's account (credit top-up, changes in partner's information, etc.)
Essential Experience / Criteria (Mandatory):
- Min D3/S1 any major With a GPA of 2,75
- Clear Articulation and good communication in Bahasa
- Have experience in the customer service area
- Have experience in the sales area
- Typing skill with WPM 50 & Accuracy 90%
- Sense Of Empathy
- Has vaccinated 3 dose
-Energetic and agile
-Min. Fresh graduate and max 2 years in the same position (entry-level)
-Attention to detail
-Adaptive to dynamic changes
Desirable Experience / Criteria (Preferred):
Able to speak English with minimum passive communication
Jenis Pekerjaan: Penuh Waktu
Customer Service
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Job Descriptions:
- Carry out services to customers such as deliver product and service information bank, follow up and handle customer complaints
- Identify and mitigate potential risks, especially Operational Risk on each transactions made in Customer Service
- Performing Customer Due Diligence to obtain accurate relevant information prospective customer data in accordance with the customer data submitted
- Performing Enhanced Due Diligence to high-risk customers by adding aspects requirements or data that must be met by prospective customer
Requirement:
- Minimum of Diploma/Associate (D3) degree from any major
- At least 1 (one) year of experience in Customer Service/Teller position
- Excellent with Excel and able to operate Microsoft Office & PowerPoint
- Customer oriented
- Placement in Gama Tower, Rasuna Said (Jakarta Selatan)
Customer Service
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Kualifikasi:
- Pendidikan minimal D3 dari semua jurusan (diutamakan jurusan Administrasi).
- Memiliki pengalaman kerja sebagai Customer Service, Customer Support, Administrasi, atau Service Support minimal 1 tahun.
- Terampil menggunakan Ms. Word, Excel, dan PowerPoint.
- Memiliki kemampuan komunikasi yang baik, jelas, dan empati terhadap pelanggan.
- Mampu menganalisis masalah pelanggan dengan teliti dan memberikan solusi yang tepat.
- Bersedia bekerja dengan sistem shift.
Detail Pekerjaan:
- Menangani pertanyaan dan keluhan pelanggan melalui WhatsApp dan live chat dengan komunikasi yang cepat, jelas, dan empatik.
- Menganalisis kendala pelanggan, memberikan solusi, serta menjelaskan fitur produk sesuai kebutuhan.
- Meneruskan permintaan teknis ke tim service, lengkap dengan detail kendala dan ekspektasi pelanggan.
- Berkoordinasi dengan tim internal (produk, engineer, service) untuk penanganan isu perangkat dan pengembangan fitur.
- Memantau status perangkat GPS pelanggan dan melakukan follow-up jika terjadi gangguan.
- Mendokumentasikan laporan pelanggan serta memperbarui status tiket secara rutin di sistem internal.
Placement:
Surabaya
Customer Service
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Tugas dan tanggung jawab:
- Menerima keterangan dari pelanggan mengenai barang yang akan diperbaiki serta mencatat jenis barang, tipe, tahun, masa garansi, dan sebagainya
- Menginformasikan kepada pelanggan terkait dengan perkiraan anggaran perbaikan dan memberikan penjelasan mengenai parts yang perlu diganti
- Memberikan konfirmasi kepada pelanggan perihal status perbaikan
- Mengerjakan tugas administratif lain yang berhubungan dengan customer service
- Membina hubungan baik dengan pelanggan
Kualifikasi:
- Usia maksimal 30 tahun
- Pendidikan minimal D3, semua jurusan
- Memiliki pengalaman minimal 1 tahun
- Memiliki kemampuan komunikasi yang baik
Customer Service
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Job Descriptions:
- Responding promptly to customer inquiries
- Communicating with customer
- Acknowledging and resolving customer complaints
- Ensure customer satisfaction levels are always on target
Job Requirements:
- Minimum 1 Year experience as Customer Service
- Fresh Graduate are welcome
- Excellent communication and problem solving skills
- Able to manage time effectively
- Willing to work shifting hour
- Placement in Jakarta Selatan
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Customer Service
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KUALIFIKASI :
- Berpenampilan rapi
- Kemampuan berkomunikasi dengan baik, jelas dan ramah
- Mampu bekerja secara tim ataupun individu
- Menguasai Ms Office
- Memiliki tanggung jawab tinggi
- Responsif, mudah beradaptasi dan bersosialisasi
DESKRIPSI PEKERJAAN :
- Menjawab pertanyaan dan menyelesaikan masalah user
- Memberikan informasi tentang produk dan layanan
- Membangun hubungan baik dengan user
- Mengerjakan laporan harian, mingguan maupun bulanan
Customer Service
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Customer Service & Community Specialist
Job Description:We are seeking a highly motivated Customer ServiceandCommunity Specialist who is fluent in English and has a passion for both assisting users and engaging with gaming communities. You will address user inquiries, resolve issues, and actively contribute to community engagement strategies. Your work will directly impact our vibrant gaming community's user satisfaction, retention, and growth.
Key Responsibilities:- Provide timely and professional support to users through various channels (e.g., email, Discord, social media, live chat).
- Track and resolve technical issues or feedback in collaboration with the product and dev teams.
- Manage and grow the community across various platforms, including Discord, Reddit, and Twitter.
- Plan and execute community events, contests, or initiatives to boost engagement.
- Collect user insights and report community trends, pain points, or opportunities to the internal team.
- Act as the voice of the community to ensure user feedback is heard internally.
- Maintain a strong understanding of features and updates to provide accurate information.
- Reporting user complaints and experience using product in weekly meetings, and providing the data-driven report.
- Fluent in English (spoken and written) – required for daily communication with global users and internal teams.
- Proven experience in customer support, community management, or similar roles.
- Passion for gaming and familiarity with streaming platforms (e.g., Twitch, YouTube, TikTok).
- Strong communication and interpersonal skills.
- Able to multitask and adapt in a fast-paced, remote working environment.
- Experience with tools such as Discord, Zendesk, Jira, or similar.
- Flexible with working hours and able to coordinate with global teams across different time zones.
- Self-driven, proactive, and solution-oriented.
- Knowing the streaming and gaming industry.
- Experience in preparing weekly and monthly reports on user inquiries and communicating issues to management.
Customer Service
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Job Description
- Educate customers about products and services
- Recommend products or services based on customer needs
- Resolve customer complaints via telephone, email, letter or social media
- Process customer interaction data, accounts, and archive documents
Qualification
- Min. Bachelor's Degree
- Able to communicate in English, both verbal and written
- Profecient in Microsoft Office & Google Suites
- Target-oriented
- Professional, friendly, and able to handle complaints from customers
- Willing to work shifts
- Able to Work From Office at Kerobokan, Bali
Benefits
- Basic salary, allowance, incentive, THR
- BPJS Ketenagakerjaan & Kesehatan
- Meals 2x/day
- Computer/laptop
- Uniform & laundry
- Savings and loans
- Recreations: GYM, Gathering, etc
Job Types: Full-time, Contract, Fresh graduate
Education:
- S1 (Required)
Experience:
- Customer Service: 1 year (Required)
Language:
- English (Required)
- Mandarin (Preferred)
- Russian (Preferred)