467 Tier Ii Support jobs in Indonesia
Customer Support Specialist
29411 Batam, Riau Islands
IDR5 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a motivated and customer-centric Customer Support Specialist to join their dynamic team in Batam, Riau Islands, ID . This role offers a hybrid work model, allowing for a blend of office-based collaboration and remote work flexibility. The Customer Support Specialist will be the primary point of contact for customers, providing exceptional assistance and resolving inquiries through various channels, including phone, email, and live chat. You will be responsible for troubleshooting technical issues, guiding customers through product features, processing orders and returns, and escalating complex problems to higher levels of support when necessary. Building and maintaining strong customer relationships is paramount, ensuring a positive and satisfactory experience with every interaction. The ideal candidate will possess excellent communication and active listening skills, with a patient and empathetic approach. Previous experience in a customer service or helpdesk role is highly desirable. Proficiency in customer relationship management (CRM) software and a quick grasp of new technologies are essential. You should be adept at problem-solving and able to work efficiently in a fast-paced environment. We are looking for an individual who is dedicated to exceeding customer expectations and contributing to a positive team atmosphere. Join a growing company that values its customers and provides opportunities for professional development.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and chat.
- Provide technical support and guidance on product usage.
- Process customer orders, returns, and exchanges accurately.
- Troubleshoot and diagnose customer problems, escalating when necessary.
- Document all customer interactions and resolutions in the CRM system.
- Identify opportunities to improve customer satisfaction and loyalty.
- Maintain a high level of product knowledge.
- Collaborate with team members to share best practices and resolve complex issues.
- Adhere to company policies and procedures.
- Contribute to a positive and supportive team environment.
- High school diploma or equivalent; Associate's degree preferred.
- Proven experience in customer service, technical support, or a helpdesk role.
- Excellent verbal and written communication skills.
- Strong problem-solving and active listening abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively.
- Customer-focused attitude and a passion for helping others.
- Ability to adapt to a hybrid work environment.
This advertiser has chosen not to accept applicants from your region.
0
Customer Support Specialist
16320 Cimahi, West Java
IDR6 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their team in **Depok, West Java, ID**. This role is crucial for ensuring customer satisfaction by providing timely and effective solutions to inquiries and issues. You will be the primary point of contact for customers, managing communications across various channels and upholding the company's commitment to excellent service.
Responsibilities:
Responsibilities:
- Respond promptly and professionally to customer inquiries received via phone, email, live chat, and social media.
- Identify and assess customer needs to achieve satisfaction, provide accurate information, and resolve complaints effectively.
- Troubleshoot customer issues, guiding them through product features, account management, and problem resolution steps.
- Escalate unresolved issues to appropriate internal teams or departments, ensuring follow-up until resolution.
- Maintain accurate records of customer interactions, transactions, comments, and complaints within the CRM system.
- Process customer orders, forms, applications, and requests as needed.
- Provide feedback on customer service or product issues to relevant departments to drive continuous improvement.
- Adhere to company policies, procedures, and customer service standards.
- Proactively identify opportunities to enhance the customer experience and contribute to customer loyalty.
- Participate in team meetings, training sessions, and performance reviews to improve skills and knowledge.
- Handle customer feedback and complaints with a calm and professional demeanor, aiming for first-contact resolution whenever possible.
- Contribute to a positive and collaborative team environment.
- Proven customer support experience or experience as a client service representative is highly desirable.
- Strong phone contact handling skills and active listening abilities.
- Familiarity with CRM systems and practices, as well as the ability to learn new ones.
- Customer orientation and ability to empathize with different customer situations.
- Excellent communication and presentation skills, both written and verbal.
- Ability to multi-task, prioritize, and manage time effectively.
- High school diploma or equivalent; a college degree is a plus.
- Patience and a calm demeanor when dealing with challenging customer interactions.
- Proficiency in Microsoft Office Suite and common office applications.
- Ability to work independently and as part of a team in a fast-paced environment.
- Adaptability to evolving customer needs and product updates.
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Specialist
30112 Palembang, South Sumatra
IDR6000000 month
WhatJobs
Posted today
Job Viewed
Job Description
We are looking for a dedicated and customer-focused Customer Support Specialist to join our team. This role offers a hybrid work model, combining remote flexibility with in-office collaboration. You will be the primary point of contact for our customers, providing timely and effective support across various channels, including phone, email, and live chat. Your goal will be to ensure exceptional customer satisfaction by resolving inquiries, troubleshooting issues, and providing product information. This position requires strong communication skills, patience, and a genuine desire to help others. You will need to quickly learn about our products and services to accurately assist customers. The ideal candidate is empathetic, resourceful, and committed to delivering outstanding customer experiences. You will work with a supportive team and have opportunities for professional development in customer service excellence. Responsibilities include:
- Responding to customer inquiries and resolving issues in a timely and professional manner.
- Providing product information and technical support to customers.
- Troubleshooting customer problems and escalating complex issues when necessary.
- Documenting customer interactions and resolutions in the CRM system.
- Maintaining a high level of customer satisfaction through effective communication and problem-solving.
- Identifying opportunities to improve customer service processes and product offerings.
- Collaborating with other departments to ensure customer needs are met.
- Following company policies and procedures to ensure consistent service delivery.
- Handling customer feedback and complaints with professionalism and empathy.
- Continuously learning about product updates and new features to provide accurate support.
- Proven customer support experience or experience in a related customer-facing role.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask, prioritize, and manage time effectively.
- Basic technical aptitude and ability to explain technical concepts simply.
- High school diploma or equivalent; further education or certification in customer service is a plus.
- Adaptability to learn new products and processes quickly.
- Ability to work effectively in both remote and in-office environments.
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Specialist
90111 Makassar, South Sulawesi
IDR4000000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a motivated and customer-centric Customer Support Specialist to join their team in **Makassar, South Sulawesi, ID**. This role is vital in providing exceptional service and support to our valued customers, ensuring their satisfaction and fostering loyalty. The ideal candidate will possess excellent communication skills, a problem-solving attitude, and a genuine desire to help others. This hybrid position offers a blend of remote and in-office work to support your professional and personal needs.
As a Customer Support Specialist, you will be the first point of contact for customers seeking assistance with our products and services. Your primary responsibilities will include responding to customer inquiries via various channels such as phone, email, and live chat. You will actively listen to customer concerns, diagnose issues, and provide accurate and efficient solutions. Educating customers on product features and troubleshooting common problems will be a key aspect of your role. You will also be responsible for documenting customer interactions in our CRM system, tracking issues, and escalating complex problems to higher tiers of support when necessary. Maintaining a high level of customer satisfaction through prompt and empathetic service is paramount.
Key Responsibilities:
The ideal candidate will have a high school diploma or equivalent, with some college education or vocational training being a plus. Previous experience in customer service, technical support, or a similar role is highly desirable. Excellent verbal and written communication skills in Bahasa Indonesia and English are essential. Strong listening and problem-solving abilities are required. Familiarity with CRM software and ticketing systems is beneficial. You should be patient, friendly, and possess a positive attitude. The ability to work effectively in both remote and in-office settings is necessary. This is a great opportunity for individuals looking to build a career in customer service and make a real impact on customer experience.
As a Customer Support Specialist, you will be the first point of contact for customers seeking assistance with our products and services. Your primary responsibilities will include responding to customer inquiries via various channels such as phone, email, and live chat. You will actively listen to customer concerns, diagnose issues, and provide accurate and efficient solutions. Educating customers on product features and troubleshooting common problems will be a key aspect of your role. You will also be responsible for documenting customer interactions in our CRM system, tracking issues, and escalating complex problems to higher tiers of support when necessary. Maintaining a high level of customer satisfaction through prompt and empathetic service is paramount.
Key Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and chat in a timely and professional manner.
- Provide product information and technical assistance to customers.
- Troubleshoot and diagnose customer issues, offering effective solutions.
- Educate customers on product features and best practices.
- Document all customer interactions and resolutions accurately in the CRM system.
- Escalate complex or unresolved issues to the appropriate departments or senior support staff.
- Identify trends in customer issues and report them to management for product/service improvement.
- Maintain a high level of customer satisfaction through proactive and empathetic communication.
- Adhere to company policies and procedures for customer support.
- Contribute to the knowledge base by creating and updating support articles and FAQs.
- Meet or exceed individual and team performance metrics, including response times and resolution rates.
- Handle customer complaints and escalations with patience and professionalism.
- Assist in training new customer support representatives as needed.
The ideal candidate will have a high school diploma or equivalent, with some college education or vocational training being a plus. Previous experience in customer service, technical support, or a similar role is highly desirable. Excellent verbal and written communication skills in Bahasa Indonesia and English are essential. Strong listening and problem-solving abilities are required. Familiarity with CRM software and ticketing systems is beneficial. You should be patient, friendly, and possess a positive attitude. The ability to work effectively in both remote and in-office settings is necessary. This is a great opportunity for individuals looking to build a career in customer service and make a real impact on customer experience.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Specialist
25112 Padang, West Sumatra
IDR5000000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their vibrant team in Padang, West Sumatra, ID . This role is essential for providing exceptional customer service and resolving client inquiries efficiently and professionally. You will be the primary point of contact for customers, addressing their needs via phone, email, and chat. The ideal candidate will have outstanding communication skills, a patient demeanor, and a passion for helping others. You will be responsible for troubleshooting customer issues, providing product information, and ensuring a positive customer experience. This is an on-site position, requiring active participation in daily team operations and customer interactions.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and live chat in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Troubleshoot and diagnose customer problems, offering effective solutions.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Escalate complex issues to appropriate departments or supervisors when necessary.
- Identify and escalate priority issues or recurring problems to management.
- Gather customer feedback and report it to the relevant teams for service improvement.
- Achieve and maintain high levels of customer satisfaction.
- Adhere to company policies and procedures in all customer interactions.
- Participate in team meetings and training sessions to enhance product knowledge and service skills.
Qualifications:
- High school diploma or equivalent; college degree is a plus.
- Minimum of 2 years of experience in customer service or a related field.
- Excellent verbal and written communication skills in Bahasa Indonesia and English.
- Strong active listening and problem-solving abilities.
- Patience and empathy when dealing with customers.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in using customer relationship management (CRM) software and ticketing systems.
- A positive attitude and a commitment to providing exceptional service.
- Ability to work effectively as part of a team in an office setting.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Manager
80114 Denpasar, Bali
IDR9000000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a rapidly growing e-commerce platform, is seeking a dynamic and customer-focused Customer Support Manager to lead their support operations in **Denpasar, Bali, ID**. This hybrid role offers a blend of on-site leadership and remote work flexibility. The ideal candidate will be passionate about delivering exceptional customer experiences and will be responsible for managing the customer service team, developing support strategies, and ensuring customer satisfaction across all touchpoints.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Oversee the day-to-day operations of the customer support department, managing a team of customer service representatives and specialists.
- Develop, implement, and refine customer support policies, procedures, and quality standards.
- Train, coach, and mentor customer support staff to enhance their product knowledge, service skills, and problem-solving abilities.
- Monitor customer interactions across various channels (phone, email, chat, social media) to ensure timely, accurate, and empathetic responses.
- Analyze customer feedback and support metrics (e.g., response times, resolution rates, CSAT scores) to identify areas for improvement and implement corrective actions.
- Develop and manage the customer support knowledge base, ensuring comprehensive and up-to-date information is available for both agents and customers.
- Collaborate with product and marketing teams to provide customer insights and contribute to service improvements.
- Manage escalated customer issues and ensure timely and satisfactory resolutions.
- Prepare regular reports on team performance, customer satisfaction, and key support metrics for senior management.
- Contribute to the strategic planning and budgeting for the customer support function.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 4 years of experience in customer service or a related field, with at least 2 years in a supervisory or management role.
- Proven experience in managing customer support teams and improving customer satisfaction metrics.
- Excellent understanding of customer service principles and best practices.
- Strong leadership, team management, and motivational skills.
- Exceptional communication, listening, and problem-solving skills.
- Proficiency in customer relationship management (CRM) software and helpdesk ticketing systems.
- Ability to analyze data and generate actionable insights.
- Adaptability and the ability to thrive in a fast-paced, dynamic environment.
- Fluency in Indonesian and English is required.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Specialist
75111 Samarinda, East Kalimantan
IDR8000000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their team in Samarinda, East Kalimantan, ID . This role is vital for ensuring exceptional customer service and providing timely assistance to clients. The ideal candidate will be an excellent communicator, patient, and adept at resolving customer inquiries and issues efficiently.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide accurate information about products and services.
- Troubleshoot and resolve customer issues, escalating complex problems when necessary.
- Maintain customer records and document all interactions accurately.
- Identify and report trends in customer feedback or issues to management.
- Assist with customer onboarding and provide guidance on product usage.
- Process orders, returns, and exchanges according to company policies.
- Contribute to team goals and objectives by meeting performance metrics.
- Develop a deep understanding of the company's products and services.
- Strive to create positive customer experiences at every touchpoint.
- Follow communication procedures, guidelines, and policies.
Qualifications:
- High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
- Previous experience in customer service or a related field is essential.
- Excellent verbal and written communication skills in Bahasa Indonesia and English.
- Strong problem-solving abilities and patience.
- Proficiency in using customer support software and CRM systems.
- Ability to multitask and manage time effectively.
- A positive attitude and a customer-centric mindset.
- Ability to work collaboratively in a team environment.
- Adaptability to changing processes and customer needs.
- Familiarity with online support tools and ticketing systems.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Tier ii support Jobs in Indonesia !
6
Customer Support Specialist
15111 Tangerang, Banten
IDR5000000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their fully remote team. This role is crucial in providing exceptional assistance and resolving inquiries for our client's diverse customer base. The ideal candidate will possess outstanding communication skills, patience, and a genuine desire to help customers succeed. You will be responsible for responding to customer queries via email, chat, and phone, troubleshooting issues, and providing clear and concise solutions. This fully remote position requires you to manage your workload efficiently, maintain high-quality service standards, and collaborate with internal teams to ensure customer satisfaction. Key responsibilities include accurately documenting customer interactions, escalating complex issues when necessary, and contributing to the improvement of customer support processes. You will also be involved in identifying customer needs and providing feedback to product development teams. A proactive approach, strong problem-solving abilities, and excellent typing skills are essential. Our client offers a supportive remote work environment, comprehensive training, and opportunities for professional growth. This is a great opportunity to build a career in customer service and make a positive impact on customer experience from the comfort of your home. Qualifications include a High School diploma or equivalent, with at least 1-2 years of experience in a customer service or helpdesk role. Excellent written and verbal communication skills in Indonesian and English are required. Familiarity with CRM software and ticketing systems is a plus. If you are a customer-centric individual with a passion for problem-solving, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Specialist
32114 Bandar Lampung, Lampung
IDR4000000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their client services team. This role is based in **Bandar Lampung, Lampung, ID**, and focuses on providing exceptional support to customers through various communication channels. The ideal candidate will possess excellent communication skills, a patient demeanor, and a genuine desire to help customers resolve their inquiries and issues efficiently. You will be the first point of contact for customers, handling a wide range of queries related to products, services, and account management. Key responsibilities include responding to customer emails, phone calls, and chat inquiries in a timely and professional manner. You will troubleshoot customer problems, provide information, and guide customers through solutions. Maintaining accurate customer records and documenting all interactions are also crucial aspects of this role. The ability to empathize with customers, understand their needs, and deliver satisfactory resolutions is paramount. Experience with customer relationship management (CRM) software is beneficial. You will also escalate complex issues to appropriate departments and follow up to ensure customer satisfaction. This is a great opportunity for individuals passionate about customer service to grow their career in a supportive team environment.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat.
- Provide accurate and timely information about products and services.
- Troubleshoot and resolve customer issues and complaints.
- Escalate complex problems to the appropriate internal teams.
- Document all customer interactions and maintain accurate records.
- Process customer requests, such as order changes or cancellations.
- Follow up with customers to ensure their issues have been resolved.
- Identify and report recurring customer issues to management.
- Contribute to the development of customer support resources and FAQs.
- Strive to achieve high levels of customer satisfaction.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 1-2 years of experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using computers and customer service software.
- Ability to remain calm and professional under pressure.
- Customer-focused attitude and strong interpersonal skills.
- Familiarity with CRM systems is a plus.
- Ability to multitask and manage time effectively.
- Eagerness to learn and adapt to new processes and products.
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Specialist
30111 Palembang, South Sumatra
IDR3800000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their thriving team in Palembang, South Sumatra, ID . This role is essential in ensuring our clients receive timely, accurate, and friendly assistance across various communication channels. The Customer Support Specialist will be responsible for addressing customer inquiries, resolving issues efficiently, and providing a consistently positive customer experience. This involves active listening, problem-solving, and a commitment to exceeding customer expectations.
Key responsibilities include responding to customer emails, phone calls, and chat inquiries promptly and professionally. Diagnosing and troubleshooting customer issues, escalating complex problems to the appropriate departments, and documenting all customer interactions accurately in the CRM system are critical functions. You will provide information about products and services, guide customers through processes, and offer solutions to their problems. Identifying opportunities to improve customer service processes and contributing feedback to enhance the customer journey are also important aspects of the role. Maintaining a thorough understanding of the company's products and services is essential for providing effective support.
We are looking for individuals with excellent communication and interpersonal skills, both written and verbal. Previous experience in a customer service or helpdesk role is highly preferred. Proficiency in using customer relationship management (CRM) software and other support tools is advantageous. The ability to remain calm and professional under pressure, handle challenging customer interactions with empathy, and work effectively within a team are key requirements. A proactive approach to problem-solving and a strong desire to help customers succeed are essential. Candidates should be detail-oriented, organized, and possess good time management skills. A passion for customer satisfaction and a commitment to delivering high-quality service are paramount. Join our client in Palembang, South Sumatra, ID and become a vital part of our customer support excellence.
This hybrid role involves a combination of in-office responsibilities at our Palembang, South Sumatra, ID location and remote work flexibility, offering a dynamic work environment.
Key responsibilities include responding to customer emails, phone calls, and chat inquiries promptly and professionally. Diagnosing and troubleshooting customer issues, escalating complex problems to the appropriate departments, and documenting all customer interactions accurately in the CRM system are critical functions. You will provide information about products and services, guide customers through processes, and offer solutions to their problems. Identifying opportunities to improve customer service processes and contributing feedback to enhance the customer journey are also important aspects of the role. Maintaining a thorough understanding of the company's products and services is essential for providing effective support.
We are looking for individuals with excellent communication and interpersonal skills, both written and verbal. Previous experience in a customer service or helpdesk role is highly preferred. Proficiency in using customer relationship management (CRM) software and other support tools is advantageous. The ability to remain calm and professional under pressure, handle challenging customer interactions with empathy, and work effectively within a team are key requirements. A proactive approach to problem-solving and a strong desire to help customers succeed are essential. Candidates should be detail-oriented, organized, and possess good time management skills. A passion for customer satisfaction and a commitment to delivering high-quality service are paramount. Join our client in Palembang, South Sumatra, ID and become a vital part of our customer support excellence.
This hybrid role involves a combination of in-office responsibilities at our Palembang, South Sumatra, ID location and remote work flexibility, offering a dynamic work environment.
This advertiser has chosen not to accept applicants from your region.
9