124 Tk Maxx jobs in Indonesia

Our client is seeking a friendly, patient, and highly motivated Customer Service Representative to join their remote support team. This role is fully remote, allowing you to assist customers from the comfort of your home. You will be the primary point of contact for customer inquiries, providing timely and accurate information, resolving issues, and ensuring a positive customer experience across multiple communication channels (phone, email, chat). Responsibilities include troubleshooting customer problems, processing orders or requests, providing product information, and escalating complex issues to the appropriate departments. The ideal candidate will possess excellent communication and interpersonal skills, a strong ability to empathize with customers, and proficiency in using customer relationship management (CRM) software. Previous experience in a customer service role is required. You must be a quick learner, detail-oriented, and capable of working independently with minimal supervision. A stable internet connection and a quiet workspace are essential for this remote position. We are looking for individuals who are passionate about helping people and committed to upholding our company's high standards of customer satisfaction. Key tasks include: answering customer calls and responding to emails, resolving product or service issues, guiding customers through features and functionalities, processing customer transactions, and maintaining customer records. This is an excellent opportunity to build a career in customer support within a flexible remote environment. Join our dedicated team and make a difference in our customers' lives.

Our client is looking for a dedicated and customer-focused Customer Service Lead to manage their support operations in a completely remote setting. This role is crucial in ensuring exceptional customer satisfaction and leading a team of customer service representatives to deliver outstanding support. The Lead will be responsible for training, mentoring, and supervising the customer service team, handling escalated customer issues, and developing strategies to improve customer service performance. You will monitor service levels, analyze customer feedback, and implement solutions to enhance the customer experience. Key responsibilities include developing and updating customer service policies and procedures, creating training materials, and ensuring the team adheres to quality standards. The ideal candidate will have a proven track record in customer service management, excellent communication and problem-solving skills, and the ability to lead and motivate a remote team effectively. Proficiency in CRM software and other customer service tools is essential. This position requires strong organizational skills, a proactive approach to identifying and resolving customer issues, and a passion for delivering superior service. You will be expected to foster a positive and collaborative team environment, even while working remotely. If you are a motivated leader with a deep understanding of customer service best practices and are seeking a challenging remote role, this is an excellent opportunity to contribute significantly to our client's success.

Our client is seeking a friendly, patient, and efficient Customer Service Specialist to join their support team, serving customers remotely. This role is essential in ensuring customer satisfaction by providing timely and accurate assistance. You will be responsible for responding to customer inquiries via phone, email, and chat, resolving issues, processing requests, and providing information about products and services. The ideal candidate possesses excellent communication and active listening skills, with a knack for problem-solving and de-escalating difficult situations. Proficiency in customer relationship management (CRM) software and a good understanding of company products are required. You must be able to work independently, manage multiple tasks simultaneously, and maintain a positive attitude even under pressure. This fully remote position requires a reliable internet connection and a dedicated workspace. You will receive comprehensive training on our client's offerings and customer service protocols. This is a great opportunity to develop your career in customer support, gain experience with diverse customer needs, and contribute to maintaining high customer loyalty and satisfaction levels for our client.

Our client is seeking dedicated and customer-focused individuals to join their team as Customer Service Representatives in **Semarang**. This role requires individuals who are passionate about providing exceptional support and resolving customer inquiries efficiently and effectively. You will be responsible for handling customer calls, emails, and chat inquiries, providing information about products and services, troubleshooting issues, and processing orders or requests. Building strong customer relationships and ensuring a positive customer experience are paramount. The ideal candidate will have excellent communication and interpersonal skills, a patient and empathetic demeanor, and strong problem-solving abilities. Previous experience in a customer service or call center environment is highly preferred. You must be proficient in using computer systems and navigating various software applications. A commitment to customer satisfaction and the ability to handle challenging situations with professionalism are essential. This role requires individuals who are reliable, adaptable, and eager to contribute to a positive team environment. You will be instrumental in maintaining our client's reputation for outstanding customer support. Your ability to listen, understand customer needs, and provide accurate solutions will be key to success in this position.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues and complaints effectively.
• Process orders, forms, applications, and requests accurately.
• Maintain customer records and update account information as needed.
• Escalate complex issues to appropriate departments or supervisors.
• Adhere to company policies and procedures for customer service.
• Contribute to team goals and customer satisfaction metrics.
• Gather customer feedback and report on common issues or trends.
• Strive to create a positive and memorable customer experience.

Qualifications:

• High school diploma or equivalent; some college education is a plus.
• Proven experience in customer service, preferably in a call center or client-facing role.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in computer systems and various software applications.
• Ability to multitask and manage time effectively.
• Patience, empathy, and a customer-centric attitude.
• Ability to work independently and as part of a team.
• Reliability and a strong work ethic.
• Fluency in Bahasa Indonesia is required; English proficiency is a plus.

Our client is seeking a friendly and efficient Customer Service Representative to join their team in Samarinda, East Kalimantan, ID . This role is essential for ensuring customer satisfaction and maintaining positive client relationships. The Customer Service Representative will be the primary point of contact for customers, handling inquiries, resolving issues, and providing information about products and services. You will manage customer interactions via phone, email, and potentially in-person. Key responsibilities include answering customer questions, processing orders and returns, addressing complaints, and escalating complex problems to the appropriate department. The ideal candidate will possess excellent communication skills, a patient and empathetic demeanor, and a strong commitment to providing outstanding service. You should be adept at problem-solving and have the ability to remain calm and professional under pressure. Previous experience in customer service or a related field is advantageous. If you are a people-oriented individual who thrives in a customer-facing role and is dedicated to delivering positive experiences, we invite you to apply.

Responsibilities:

• Respond to customer inquiries via phone, email, and other communication channels.
• Provide accurate information about products, services, and policies.
• Process customer orders, returns, and exchanges efficiently.
• Address and resolve customer complaints and issues with professionalism and empathy.
• Escalate complex customer problems to supervisors or relevant departments.
• Maintain customer records and update account information accurately.
• Gather customer feedback and relay it to management for service improvement.
• Ensure a high level of customer satisfaction is achieved and maintained.
• Adhere to company service standards and procedures.

Qualifications:

• High school diploma or equivalent; some college or vocational training is a plus.
• Minimum of 1 year of experience in customer service or a related role.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to build rapport with customers.
• Proficiency in using computers and basic office software.
• Ability to handle stressful situations and difficult customers calmly.
• Good listening skills and attention to detail.
• Reliability and punctuality are essential.
• Familiarity with CRM systems is a plus.

Our client is seeking a dedicated and empathetic Customer Service Representative to join their support team in **Tangerang, Banten, ID**. This role involves providing exceptional assistance to customers through various communication channels, including phone, email, and live chat. You will be the first point of contact for customer inquiries, issues, and feedback, playing a vital role in ensuring customer satisfaction and retention. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong desire to help others. Key responsibilities include resolving customer problems efficiently, providing accurate information about products and services, processing orders or requests, and escalating complex issues to the appropriate departments. You should be adept at using customer relationship management (CRM) software and possess good typing skills. We are looking for individuals who are reliable, organized, and able to multitask in a fast-paced environment. This position offers a competitive salary and benefits, along with opportunities for career advancement within the customer service field. Join a company that values its employees and prioritizes a positive customer experience. Your ability to understand customer needs and provide effective solutions will be highly valued. We are committed to fostering a supportive and engaging remote work environment. Training will be provided to ensure you are well-equipped to handle all aspects of the role.

Responsibilities:

• Respond to customer inquiries and resolve issues promptly and professionally.
• Provide information about products, services, and company policies.
• Process customer orders, applications, or requests.
• Maintain accurate customer records and interaction logs in CRM systems.
• Escalate complex customer issues to supervisors or specialized departments.
• Follow communication scripts and guidelines when applicable.
• Gather customer feedback and report common issues to management.
• Aim to achieve high levels of customer satisfaction and retention.
• Handle a high volume of customer interactions efficiently.

Qualifications:

• High school diploma or equivalent; college degree is a plus.
• Proven customer support or experience as a client service representative.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in computer systems and CRM software.
• Patience and empathy when dealing with customers.
• Ability to work independently in a remote setting.

Our client is looking for enthusiastic and customer-focused individuals to join their team as Customer Service Representatives in **Banjarmasin, South Kalimantan, ID**. In this role, you will be the first point of contact for customers, providing exceptional support and resolving inquiries efficiently and professionally. Your primary responsibilities will include answering phone calls, responding to emails and chat messages, and assisting customers with product information, order status, and troubleshooting common issues. You will be expected to actively listen to customer needs, identify solutions, and ensure a high level of customer satisfaction. Maintaining accurate customer records and logging all interactions in the CRM system are crucial aspects of the job. You will also be responsible for processing orders, handling returns and exchanges, and escalating complex issues to the appropriate departments when necessary. The ideal candidate possesses excellent communication and interpersonal skills, patience, and a positive attitude. Strong problem-solving abilities and the capacity to work effectively under pressure are essential. You should be proficient in using computer systems and willing to learn new software and processes quickly. This role requires a dedicated team player who is committed to upholding the company's standards of service excellence. Continuous training and development opportunities will be provided to enhance your skills and career growth within the company. If you are passionate about helping people and thrive in a dynamic customer service environment, this is an excellent opportunity for you. Join us in providing outstanding support to our valued customers in **Banjarmasin, South Kalimantan, ID**.

**Customer Service Engineer IV**
**Description**
We are pioneers. We were the first to break the sound barrier and design the first functional jetpack. We were aboard NASA's first lunar mission and brought advanced tiltrotor systems to market. Today, we are defining the future of on-demand mobility. At Bell, we are proud to be an iconic company with superb talent, rapidly creating novel and coveted vertical lift experiences.
Bell is seeking a Customer Service Engineer (CSE), based in Indonesia, to support Bell customers in the Asia Pacific region. This role requires extensive travel to support the assigned territory.
The individual selected for this role will deliver world-class technical support to Bell aircraft owners in the region. This individual is a direct link for the customer to Bell support including technical assistance, aircraft operational guidance, logistical assistance, and sales support. **Job Responsibilities**
Responsible to represent Bell to our customers throughout the world. To develop and enhance customer satisfaction by providing a direct link between various Bell entities and our customers leading to a great customer experience and increased sales.
**Technical Support:**
* Consults on customer technical issues to maintain, repair, and upgrade aircraft.
* Provides hands-on maintenance for Bell aircraft during company-sponsored demonstrations and shows.
* Conducts expert trouble-shooting to minimize aircraft down time and thrill our customers.
* Conducts sign-off of Bell-owned aircraft maintenance activities.
* Develops and conducts formal presentations on maintenance-related topics to customers, which could include conferences, seminars, etc. (e.g. rotor track and balance, human factors)
**Sales Support:**
* Consults the customer on appropriate spare parts and volumes to purchase.
* Establishes relationship between aircraft salesperson and customers, which results in aircraft sales, as well as aftermarket support and services.
* Acts as technical expert to assist salesperson conducting sales demonstration in the field.
* Provides sales support.
**Administrative Support:**
* Interfaces with customers on warranty-related matters to ensure warranty policy and guidelines are being followed.
* Acts as the interface between customers and the Bell commercial business to ease the customer experience during purchase of aftermarket parts and services.
* Assists with scheduling of classes at the Bell Training Academy for foreign entities, and course translation as needed.
* Collects Bell fielded aircraft data, which allows Bell to make decisions on spares sales, service offerings, and new business development.
**General:**
* This position is remotely located and operated independently of direct supervision for decision-making and day-to-day activities.
* This role requires to be on-call 24 hours a day based on the needs of customers for aircraft maintenance and support.
* At least 50% travel is required.
**Qualifications**
* Must have at least 10 years of hands-on helicopter maintenance experience and hold a regulatory body certification, such as an FAA Airframe and Powerplant license or LAME license.
* Must have at least 5 years' experience working on/with Bell helicopters from a maintenance/repair perspective.
* Have experience supporting helicopters in the field and at a Maintenance Centre.
* Be a manager or team leader.
* Preferably have overseas work experience.
* Experience with EFIS and FADEC systems.
* Integrated avionics experience.
* Candidate must read, write, and speak English fluently.
* Must be able to travel with short notice and on weekends as needed.
* Must be able to be on-call 24 hours a day including weekends, as the call is to support aircraft on ground (AOG).
* Must live in or be able to relocate to the service area indicated.
* Physical Requirements:
* Must be physically capable to work on and around aircraft in demanding environments. Must be able to climb ladders, lift up to 25 lbs above head, crawl under aircraft, and work in various weather environments.
* Must have a strong customer service mindset, with the ability to positively impact customer perception of care, attention, and satisfaction. Customer satisfaction is the primary focus of this position and is expected to translate to customer loyalty to the Bell brand.
_Don't miss the chance to join a diverse, inclusive environment where you feel a sense of belonging. As a member of our global workforce, you will collaborate with dedicated, enthusiastic teams where unique experiences, backgrounds and ideas combined with a strong passion for our products take us above and beyond flight_ **.**
**Recruiting Company:** Bell Textron Inc.
**Primary Location:** Indonesia-Jakarta
**Job Function:** Product Support
**Schedule:** Full-time
**Job Level:** Individual Contributor
**Job Type:** Standard
**Shift:** First Shift
**Travel:** Yes, 50 % of the Time
**Job Posting:** 06/09/2025, 9:25:26 PM
**Job Number:** 333001

Customer Service Specialist (Automotive)
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
**Job Overview**
The customer service role involves demand planning, order management, customer-facing interactions, geographical interface management, and navigating the complexities of addressing diverse customer needs and operational challenges. It requires a combination of analytical, communication, and problem-solving skills, along with a customer-centric mindset to deliver exceptional service and drive customer satisfaction and loyalty in ASEAN with revenue of ~ $180 million per year
**Job Responsibilities**
Customers Management
+ Handle incoming calls and emails from assigned accounts (customers) for various sales inquiries, including information on orders, lead times, incoterms, and stock availability.
+ Proactively communicate with customers to ensure understanding and resolution of all order-related issues.
Analyse Demand Forecast/ Revenue & Inventory Control
+ Analyze demand forecasts for assigned accounts (customers) and review/control inventory in accordance with business unit targets. Conduct demand planning and upload forecasts to the system, managing replenishment orders and billing for consignment customer consumption.
+ Generate forecast and LE reports promptly and accurately for Monthly Sales Revenue.
+ Review customers' actual demand and forecasts to meet their requirements and conduct comprehensive analysis to avoid excess inventory or non-moving stock
Customer Documentation & File Management
+ File all relevant sales transactions, including purchase orders, order proof lists, order acknowledgments, shipping documents, shipment reports, customer inquiries, and related information.
Shipment Management
+ Prepare and process shipments according to customer requests
+ Collaborate with Planning/Logistics to ensure on-time delivery based on customers' request dates and TE confirm dates for STR performance.
+ Oversee drop-shipment orders and ensure continuous follow-up on shipment status, particularly for critical issues.
+ Submit credit releases to finance for held accounts.
+ Coordinate with Account Managers and customers to release shipments that are on hold.
Payment Management
+ Follow up on open disputes/invoice discrepancies with Customer, Finance & Sales to ensure the best possible A/R results. If necessary, issue credit/debit notes to resolve discrepancies.
**Job Requirements**
+ Bachelor degree in any field
+ 5-10 years minimum in customer service/procurement or production planning, proficient in both written and spoken English
+ PC literate with Microsoft Window software.
+ Self-initiative, perseverance, people oriented and able to travel locally and aboard for short assignment
**Competencies**
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
Location:
Jakarta Selatan, JK, ID, 12960
City: Jakarta Selatan
State: JK
Country/Region: ID
Travel: 10% to 25%
Requisition ID: 139730
Alternative Locations:
Function: Customer Service
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.