What Jobs are available for Tokopedia in Indonesia?

Responsibilities
E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Our mission is to provide world-class service and experience for customers, sellers and creators.

Responsibilities:

• Define all seller experience related projects by benchmarking the industry seller initiatives and tools to facilitate the selling process on the platform.

• Monitor, analyze, and conduct root-cause analysis (RCA) specifically for seller service performance metrics to identify and prioritize systemic issues.

• Develop and communicate seller-related key initiatives to all stakeholders across global sites and increase synergy.

• Manage and prioritize a seller experience portfolio for Indonesia market.

• Directly manage high-impact projects/programs wherever needed.

• Seek out cross-project synergies (across global initiatives, regional plans and inter-dependent projects) and ensure leveraged opportunities across all project initiatives.

• Sort out the opportunities in seller communication entrance and interactions to reduce the sellers' efforts in daily business operations.

• Collaborate with key business group contacts, project teams and global service contacts to design, develop and implement product training programs that support business objectives.

• Proactively engage Governance and Experience internal functions, such as Service Delivery, Operations, and Product to drive improvement efforts.

Qualifications
Minimum Qualification(s)

• BA/BS degree or equivalent practical experience.

• Business experience in customer experience field.

• Passion for customers and partners and effective at designing and implementing experience KPI's and other measures.

• Expertise in project design, communication skills, driving for results and managing changes.

• Have the sense to balance experience and growth and drive planning and execution of initiatives across a global organization.

Preferred Qualifications(s)

• Experience in eCommerce or marketplace platforms is a plus.

• Ability to advocate and influence while not owning directly.

• Able to navigate through ambiguity and a fast changing environment, proven track record to thrive in a matrix environment.

• Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and driving actions.

• Strengths in problem solving, issue-resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Responsibilities
About the team

The Education team designs and delivers projects that empower sellers and internal employees through scalable approaches. Our mission is to equip stakeholders with the knowledge, tools, and capabilities to succeed, ensuring initiatives are impactful, measurable, and aligned with business goals. We work closely with cross-functional teams to deliver high-quality education programs, outreach strategies, and capability-building projects.

About the role

We are seeking an Education Project Manager (Individual Contributor) to plan, execute, and optimize education initiatives for both sellers and internal employees. This role is not limited to a single scope — you may be assigned to projects such as seller education programs, internal employee capability building, content development, training curriculum design, outreach campaigns, or process improvement. You will manage projects end-to-end, collaborate with stakeholders across functions, and ensure delivery meets quality, impact, and scalability goals.

Roles & Responsibilities:

• Plan and manage education projects from initiation to completion, ensuring timely delivery and alignment with business objectives.

• Collaborate with cross-functional teams (product, marketing, operations, etc.) to gather requirements, align priorities, and ensure smooth execution.

• Support content development in collaboration with subject matter experts, ensuring accuracy and clarity.

• Monitor project performance against KPIs, analyze results, and recommend data-driven improvements.

• Streamline processes and workflows to improve efficiency and scalability of education programs.

• Ensure consistency and quality across all deliverables, following brand, policy, and content standards.

Qualifications
Minimum Qualifications

• Bachelor's degree in Business, Marketing, or a related field.

• 2–4 years of experience in e-commerce operations, specifically account/category management or marketing

• Strong organizational and project management skills, with the ability to manage multiple initiatives at once.

• Data-driven, with experience tracking and analyzing project performance.

• Excellent communication and collaboration skills for cross-functional work.

Preferred Qualifications

• Self-motivated and able to work independently in a fast-paced environment.

• Scalable mindset with experience in content creation, process optimization or automation.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Responsibilities
About the Team

In this role, you will be part of the Special Project team responsible in understanding the industry and its competitive environment as well as exploring opportunities and empowering industry operations.

Roles and Responsibilities:

• Work closely with teams across various departments to ensure alignment of ads goals and objectives to drive cohesive strategy

• Develop and support projects aimed at increasing ad adoption and revenue

• Lead and ensure seamless ads activation for Tokopedia and TiktokShop

Qualifications
Minimum Qualifications

• Minimum 5 years of relevant experience in large ecommerce platforms, leading consulting or tech companies

• Deep understanding of the ecommerce industry & its business structure, including ads topic

• Good communication and interpersonal skills, strong logical thinking, and analytical skills

• Adaptable, fast learner, highly motivated, results and goal-oriented with commercial experience

• Proficiency in English & Bahasa is required as the primary languages of work,

Preferred Qualifications

• Having e-commerce or ads background is preferred (open for ex consultant or tech company)

• Experience working in e-commerce platforms with a solid understanding of advertising (internal & external)

• Excel in stakeholder management (both with Product & GBS team)

• Data driven

• Strategy related background is preferred

• Able to grasp concept quickly (since this role deals with integration which has dynamic work)

• Mandarin is a plus point which will be used for market-specific communications

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Commerce ops

TikTok Shop by Tokopedia - Fashion Account Manager (Mandarin Speaking), International Strategic Partnership

Location

:

Jakarta

Employment Type

:

Regular

Job Code

:

A

Responsibilities

About the Team

The International Strategic Partnership (ISP) team is a specialized unit within Global E-commerce Indonesia Operations. It is tasked with propelling the growth of international (non-local) brands in the Indonesian market through strategic seller acquisition, partnership management, and category development.

Roles & Responsibilities:

• Recruit local Indonesian brands/merchants, or Chinese brands/merchants exporting to Indonesia in fashion categories.
• Guide and support merchants in setting up stores and operating on globalized platforms (e.g., through short videos, live streams, etc.).
• Manage partnerships with merchants to ensure continuous growth in merchant sales;
• Collaborate with other functional teams to drive product optimization;
• Conduct market analysis of sub-sectors, identify growth points, and formulate category strategies;
• Proficiently conduct Data Analysis, formulate business plans, provide solutions, and implement them.

Qualifications

Minimum Qualifications:

• Minimum Bachelor's Degree or above
• Fluency in Mandarin and English as primary language of work. Proficiency in Mandarin to communicate, express, and socialize in Chinese without barriers to managing Chinese sellers.
• Prior experience in the fashion industry, preferably with access to local textile supply chain resources.
• 3 years+ of experience in e-commerce companies, retailers/brand companies in the fashion industries, or platform-based industries, and preference will be given to those with good connections with South East Asia/Internationalization brand merchants.

Preferred Qualifications:

• Possess good judgment and independent thinking skills, ensuring rapid learning, adaptability to change, experience in working with a Client Server orientation and in a client-facing capacity, results and goal orientation, and business acumen;
• Have a deep understanding of the industry's business landscape, consumer needs, digitalization, and mobile internet, as well as a certain understanding of social e-commerce, content marketing, and influencer e-commerce, and possess practical experience;

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Responsibilities
About the Team

In this role, you will be responsible for developing and scaling the Men's Care & Personal grooming teamby building a high-performing team, identifying key sub-categories, and driving growth through merchant acquisition, incubation, and performance management. You will work cross-functionally to define and execute a competitive category strategy that drives sales, enhances customer experience, and strengthens market positioning.

Responsibilities:

1. Category Strategy & Growth

2. Develop and execute the go-to-market strategy for the Beauty category, ensuring alignment with business goals and market trends.

3. Identify high-potential brands, sellers, and product segments, and establish acquisition plans to onboard them effectively.

4. Monitor and optimize category performance, ensuring growth in GMV, revenue, and market share.

5. Seller Relationship Management

6. Build and manage a pipeline of strategic sellers and brands, negotiating partnerships to enhance assortment and pricing competitiveness.

7. Conduct regular business reviews with key sellers to identify growth opportunities and resolve challenges.

8. Drive assortment expansion by identifying gaps in product offerings and securing relevant partnerships.

9. Innovation & Competitive Advantage

10. Identify and implement strategic initiatives to enhance category competitiveness, such as exclusive brand partnerships, product bundling, and promotional mechanics.

11. Stay ahead of industry trends, competitor strategies, and consumer insights to maintain category leadership.

12. Continuously optimize seller engagement and operational efficiency to improve overall category health.

13. Team Management & Leadership

14. Build, mentor, and develop a high-performing team, ensuring clear role definitions, performance KPIs, and career development paths.

15. Foster a collaborative, agile, and results-driven team culture, encouraging innovation and accountability.

16. Ensure the team is aligned with overall business priorities, driving efficiency and impact in daily operations.

17. Lead team meetings, share insights, and create a culture of continuous learning and improvement.

Qualifications
Minimum Qualifications:

• Minimum Bachelor's Degree or above

• Proficiencies in English and Bahasa Indonesian languages

• Proven experience in eCommerce, category management, or business development, preferably within the Beauty industry, as well as based in Indonesia

• Excellent communication skills (verbal and writing) and can effectively handle cross-functional collaboration.

• Strong analytic, logical and problem solving skills with good attention to detail to maintain accuracy in high-pressure situations, and team management experience

• High level of integrity and trustworthiness when handling sensitive financial and policy-related information.

• Ability to thrive in a dynamic environment and adapt strategies to changing business needs.

Preferred Qualifications:

• Leadership and project management skills, with the ability to guide and mentor cross-functional teams.

• Proactive and self-starter mindset focused on continuous improvement

• Big picture thinking, structured, organized, and experienced in managing projects in different scales (planning, root cause identification, risk mitigation, synthesization, and process optimization)

• Adaptable, fast learner, highly motivated, and versatile player with some exposure in ops and commercial

• Excellent negotiation and stakeholder management skills.

• Experience in personal care or beauty category is preferred

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Responsibilities
About the Team:

In this role, you will be responsible for developing and scaling the GRKA category by building a high-performing team, identifying key sub-categories, and driving growth through merchant acquisition, incubation, and performance management. You will work cross-functionally to define and execute a competitive category strategy that drives sales, enhances customer experience, and strengthens market positioning.

Responsibilities:

1. Category Strategy & Growth

2. Develop and execute the go-to-market strategy for the Beauty category, ensuring alignment with business goals and market trends.

3. Identify high-potential brands, sellers, and product segments, and establish acquisition plans to onboard them effectively.

4. Monitor and optimize category performance, ensuring growth in GMV, revenue, and market share.

5. Seller Relationship Management

6. Build and manage a pipeline of strategic sellers and brands, negotiating partnerships to enhance assortment and pricing competitiveness.

7. Conduct regular business reviews with key sellers to identify growth opportunities and resolve challenges.

8. Drive assortment expansion by identifying gaps in product offerings and securing relevant partnerships.

9. Innovation & Competitive Advantage

10. Identify and implement strategic initiatives to enhance category competitiveness, such as exclusive brand partnerships, product bundling, and promotional mechanics.

11. Stay ahead of industry trends, competitor strategies, and consumer insights to maintain category leadership.

12. Continuously optimize seller engagement and operational efficiency to improve overall category health.

13. Team Management & Leadership

14. Build, mentor, and develop a high-performing team, ensuring clear role definitions, performance KPIs, and career development paths.

15. Foster a collaborative, agile, and results-driven team culture, encouraging innovation and accountability.

16. Ensure the team is aligned with overall business priorities, driving efficiency and impact in daily operations.

17. Lead team meetings, share insights, and create a culture of continuous learning and improvement.

Qualifications
Minimum Qualifications:

• Proven experience in eCommerce, category management, or business development

• Minimum Bachelor's degree or above

• Proficiencies in English and Bahasa Indonesian languages

• Excellent communication skills (verbal and writing) and can effectively handle cross-functional collaboration.

• Strong analytic, logical and problem solving skills with good attention to detail to maintain accuracy in high-pressure situations, and team management experience

• High level of integrity and trustworthiness when handling sensitive financial and policy-related information.

• Ability to thrive in a dynamic environment and adapt strategies to changing business needs.

Preferred Qualifications:

• Leadership and project management skills, with the ability to guide and mentor cross-functional teams.

• Proactive and self-starter mindset focused on continuous improvement

• Big picture thinking, structured, organized, and experienced in managing projects in different scales (planning, root cause identification, risk mitigation, synthesization, and process optimization)

• Adaptable, fast learner, highly motivated, and versatile player with some exposure in ops and commercial

• Excellent negotiation and stakeholder management skills.

• Experience in managing global / regional key accounts is preferred

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Commerce ops

TikTok Shop by Tokopedia - Seller Growth Strategist, BPO Management (Automotive & Electronics) - Indonesia

Location

:

Jakarta

Employment Type

:

Regular

Job Code

:

A03307

Responsibilities

About the team:

The BPO Management role is responsible for managing workflow efficiency and productivity within the BPO to ensure operational success. This role will combine strategic planning, merchant growth initiatives, and operational excellence to deliver impact in a fast-paced e-commerce environment. Additionally, the role collaborates with XFN teams and category teams to align strategies, foster strong partnerships, and drive impactful initiatives. By combining problem-solving, project management, and cross-functional collaboration, this role plays a vital part in scaling and refining BPO incubation output.

Roles & Responsibilities

1. Manage and optimize BPO workflows by translating business goals into executable strategies. Monitor performance metrics, identify bottlenecks, and implement improvements to ensure efficiency, productivity, and alignment with KPIs.

2. Formulate and refine go-to-market, seller growth, and merchandise strategies tailored to market needs. Monitor market trends and the merchant ecosystem to identify high-potential sellers, emerging product opportunities, and potential risks.

3. Design, implement, and manage merchant strategies to drive growth, strengthen engagement, and build long-term partnerships. Resolve complex seller queries and provide actionable insights to improve seller experience and retention.

4. Lead key platform initiatives execution, ensuring alignment with broader business objectives. Continuously assess and adjust operational processes to support business growth and innovation.

5. Collaborate with cross-functional (XFN) and category teams to align strategies, drive shared objectives, and optimize performance while maintaining strong relationships with internal stakeholders.

Qualifications

Minimum requirements

1. Bachelor's degree in Business, Operations, or a related E-commerce field.

2. At least 2 years of experience in BPO operations, E-commerce or Tech company.

3. Experienced in Mid/long-tail seller management or mass seller growth strategy.

4. Ability to manage multiple projects simultaneously while ensuring alignment with business objectives.

5. Data-driven mindset with the ability to analyze performance metrics and propose actionable improvements.

Preferred requirements

1. Experience in BPO project management or Automotive & Electronics Category Strategy.

2. Previous experience in e-commerce or tech-related industries is a plus.

3. Ability to adapt quickly to changing business needs and contribute to a scaling environment.

4. Strong communication and collaboration skills to work cross-functionally with internal teams and stakeholders.

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Responsibilities
About the Team

E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Our mission is to provide world-class service and experience for customers, sellers, and creators.

As an E-commerce Creator and Content Governance Program Manager, you will formulate, apply, and communicate our Ecommerce policies for creators on the platform and for their content. With your language, country and cultural perspectives, you must effectively localise policies to deal with country-specific trends, while being aligned with company principles. You should have strong research, risk discovery, and critical analysis acumen, using which we expect you to analyse metrics, surface emergent risks in the market, and drive operational optimisation to improve users' live-shopping experience.

You should have the ability to shuttle from policy formulation to effective implementation to program management, and make and implement nuanced policy decisions.

Responsibilities

1. Develop data-driven strategies and policies to evaluate and manage risk, violations, rewards, penalties, as well as performance of the platform.

2. Conduct actionable data analyses to measure, identify, mitigate, and monitor risks to raise the overall ecommerce ecosystem quality. Develop and implement new signals, metrics and risks prioritisation – to monitor and identify new content quality and abuse trends from large datasets.

3. Engage cross-functional stakeholders to consolidate, pre-empt and analyse governance pain points; derive and implement action plans and operational workflows to resolve them.

4. Develop, launch and implement new policies and operational workflows – in collaboration with cross-functional teams like Engineering, Operations, Moderation, Product, and Policy – to enhance large-scale automation, risk detection and mitigation, as well as quality assurance and improvements.

5. Develop and implement feedback loops and operational workflows to ensure the day-to-day quality of launches and implementation.

6. Implement and review dashboards and cases as needed, to ensure day-to-day ecosystem health.

7. Act as an escalation point of contact and manage internal communications on governance issues.

Qualifications
Minimum Qualifications

1. Strong bachelor's degree or above or equivalent practical experience.

2. Experience in data-driven roles involving development of programs and/or framing policies.

3. Preferably also have experience in end-to-end project management taking initiatives from 0 to 1 and ability to drive effective partnerships with cross-functional teams to align on common goals.

4. Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations to drive actions.

Preferred Qualifications

1. Experience in E-Commerce, marketplace platforms, social media, or content creation.

2. A grasp of the national and regional culture and context, as well as compliance landscape.

3. Demonstate enthusiasm, curiosity and a willingness to develop new skills.

4. Expertise in communication skills, driving for results and managing changes with ability to influence positive outcomes.

5. Willingness and an inclination to roll up sleeves, work with stakeholders, review data and content to tease out on-ground realities and address gaps accordingly.

6. Working knowledge of Microsoft Excel or similar data tool.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Responsibilities
About the team

The TikTok E-commerce Governance and Experience team is responsible for ensuring our marketplace is safe and trustworthy for users, sellers, and creators globally. We value user satisfaction and work on policies, rules, and systems to ensure quality for our community.

As an Anti-fraud Investigation Specialist, you will be responsible for monitoring anomalies, and responding to escalations and appeals. You will also perform root cause analysis to determine gaps in product and processes. Subsequently, to also collaborate on workflow optimization to resolve pain points.

Responsibilities

• Actively investigate and analyse patterns of fraudulent transactions and abusive conduct in a timely manner to protect the integrity of the platform.

• Identify patterns of abuse, and perform root cause analysis to determine the specific methods and motive of exploitation.

• Providing investigation insights to customer facing teams, and support de-escalation of customer feedback.

• Conduct risk reviews for business activities, and provide subject matter support before, during, and after activity.

• Respond to requests from law enforcement and regulatory agencies, and collate necessary information for submission.

• Responsible to triage, manage, and escalate any fraud incidents.

• Perform other ad-hoc tasks related to fraud operations.

Qualifications
Minimum Qualifications

• Minimum of 1 year professional experience in operation and investigation related to fraud, abuse, or cybercrime.

• Detail-oriented and highly analytical, with an ability to understand complex relationships among large datasets.

Preferred Qualifications

• Knowledge of SQL, Python, or equivalent is a plus.

• Strong ability to gather information from various sources to substantiate investigation hypotheses.

• Work well under pressure, and can prioritize high impact escalations.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.