1,116 Travel Agency jobs in Indonesia

Lintas Dunia, perusahaan tour & travel yang telah berjalan lebih dari 10 tahun di industri pariwisata, membuka lowongan untuk posisi Travel Agency Admin Staff di kantor cabang Yogyakarta.

Kami mencari kandidat yang teliti, ramah, dan percaya diri tampil di depan kamera untuk membantu promosi paket wisata melalui TikTok dan Instagram Live.

Tugas Utama:

• Melayani pelanggan via WhatsApp, email, dan media sosial
• Mengelola data pemesanan & membuat laporan harian
• Menyusun invoice & follow-up calon pelanggan
• Live selling di TikTok & Instagram untuk promosi tour
• Membantu tim closing penjualan

Kualifikasi:

• Usia maksimal 30 tahun
• Pendidikan minimal SMA/SMK (D3/S1 diutamakan)
• Terbiasa dengan Google Sheet, WhatsApp Bisnis, dan media sosial
• Percaya diri dan lancar berbicara di depan kamera (TikTok/IG Live)
• Komunikatif, cepat belajar, dan berorientasi pada hasil
• Diutamakan memiliki pengalaman jualan online
• Siap bekerja full-time di kantor (WFO – pusat kota Yogyakarta)

Benefit & Fasilitas:

• Gaji pokok: Rp UMR Yogyakarta)
• Bonus per closing dari hasil live TikTok/IG
• Tunjangan makan & pulsa
• Liburan ke luar negeri untuk staff berprestasi
• Jenjang karier jelas (Team Leader / Koordinator Operasional)
• Training dari pelaku usaha wisata berpengalaman
• Lingkungan kerja profesional, kreatif, dan menyenangkan
• Kesempatan ikut perjalanan wisata & fam trip

Jam Kerja:

Senin – Sabtu

Pukul 09.00 – 17.00 WIB

Lokasi: Pusat Kota Yogyakarta (kantor offline, full WFO)

Cara Melamar:

Kirim CV & surat lamaran ke:

Subjek email: Admin Staff – (Nama Kamu)

Kandidat yang aktif di media sosial & percaya diri saat live akan diutamakan.

Segera kirimkan lamaran dan bergabung dengan tim kami

Requirements:

• Experience at least 2 years in relates roles
• Min Diploma / Bachelor Degree
• Max 40 years old
• Ability to work under pressure and meet sales targets while maintaining customer satisfaction.
• Strong communication skills to engage with clients and understand their travel needs
• Excellent negotiation skills to secure the best deals and packages for clients.
• Knowledge of various travel destinations and trends to provide informed recommendations.
• Have own vehicle
• Ability in English both oral and written

Responsibility :

• Engage with clients to understand their travel preferences and requirements.
• Provide expert advice on travel destinations, packages, and itineraries.
• Maintain and grow a customer database through effective follow-up and relationship building.
• Stay updated on industry trends, travel regulations, and competitive offerings.
• Collaborate with suppliers to negotiate rates and create attractive travel packages.
• Promote special offers and new travel products to potential clients.

A boutique luxury travel agency specialising in experiential and cultural trips throughout Indonesia for discerning high-end travelers is looking for a Sales & Operations Specialist to join their team.

The ideal candidate is a highly organised and customer-focused professional with a background in operations within the travel or hospitality industry. They excel in delivering exceptional end-to-end travel experiences by ensuring seamless coordination and understanding clients' unique needs. With excellent communication and interpersonal skills, they build rapport with clients and stakeholders while efficiently managing operational challenges.

Requirements:

• Open to local candidates.
• Bachelor's Degree in Business, Management, or a related field; Master's Degree is a plus and highly valued.
• Full business proficiency in English is required; knowledge of a third language is a plus.
• Minimum 1-2 years of relevant work experience preferred, experience in the travel industry is advantageous. Recent graduates with strong motivation are encouraged to apply.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides), with the ability to leverage these tools for efficient operations.
• Excellent verbal and written communication skills to interact effectively with team members and clients.
• Strong attention to detail to ensure accuracy in reporting and documentation.
• Ability to analyse data and provide insights to improve operational efficiency.
• Ability to work collaboratively in a team-oriented environment, demonstrating flexibility and adaptability.

Responsibilities:

• Play a crucial role in delivering a seamless end-to-end travel experience for clients, ensuring high satisfaction and memorable journeys.
• Develop unique, bespoke itineraries tailored to clients' preferences and interests, showcasing the best of Indonesia.
• Provide prompt and timely communication with clients, addressing inquiries and updates throughout the travel planning process.
• Oversee trip design, including payment processes and operational execution, ensuring all elements are well-coordinated and executed flawlessly.
• Handle bookings for accommodations, activities, and transportation, ensuring a smooth travel experience for clients.
• Establish and maintain strong relationships with partners, including hotels, tour operators, and activity providers, to enhance service offerings.
• Collaborate with the team to identify opportunities for improving service delivery and operational processes.
• Foster a culture of flexibility and creativity, contributing to the overall success of the agency.

Benefits:

• Salary according to experience
• BPJS
• A global team with extensive experience in business and travel
• Continuous support and training from day one
• Competitive compensation package

Job Type: Full-time

"Everyday I help turn dreams into reality, and this is why I say this is the best role I have ever had" -
Jarrod Macfarlane, Appetiser team member

• Are you someone who is DRIVING themselves to peak performance?

• Are you excited by HELPING PEOPLE create technology that impacts millions every day?

If you answered
YES
to these questions, you may be a fit for
Appetiser Apps
.

Join a high-performance team who are striving to go from an Australian market leader to a worldwide phenomenon. Our competitors cannot keep up with our technology, pace, and track record of successful clients.

We need ambitious people like YOU to help us grow by 10X over the next 5 years.

You will…

• PROVIDE high-level administrative support to our team, including managing calendars, scheduling meetings, and other administrative tasks
• EXPERIENCE in event/ travel planning or related skills
• MANAGE team member tools (Slack, Google Workspace, Desktime, HubSpot, Trello, Asana, and Coda, etc)
• CREATE documentation and processes
• HANDLE confidential employer and client information
• DEVELOP cost-effective measurements to achieve exceptional business practices
• Other tasks that may be assigned from time to time

The right fit for this role is
DETERMINED
and
AMBITIOUS
with
:

• WORK ETHIC that leaves others in their dust
• Strong PEOPLE LEADERSHIP SKILLS and a passion for getting the most out of people.
• Relentless desire to BECOME YOUR VERY BEST, and can prove it
• DEEP KNOWLEDGE in admin management
• Proficiency in different online platforms (Google Docs, Sheets, Slides, Canva, Gmail, Calendar, HubSpot, Trello, Asana, and Coda)

Join our team

• Flexible Work Arrangements: The ability to work from anywhere in the world as long as you perform.
• Accelerate Your Career: After probation, you get performance reviews every 6 months. Progress based on merit faster than ever before.
• Become Your Best: Set personal & professional goals every quarter with your talent coach. Get optional counselling along the way.
• Global Impact: Build products that reach users worldwide and truly make a difference in the world
• Public Recognition: Track your achievements as you build a personal portfolio & track record.
• Join a Culture of Drivers: Become part of a team that's striving to be their very best.

If this resonates with you, please apply today.

P.S. We're hiring multiple individuals. If you want to recommend someone, please email us; an attractive referral bonus awaits

P.P.S. If you have any questions, email us

Kualifikasi:

• Lulusan SMA diutamakan
• Berpenampilan rapi
• Memiliki kemampuan analisis dan komunikasi yang baik.
• Memiliki attitude yang baik
• Dapat mengoperasikan komputer

Deskripsi Pekerjaan :

• Menangani komplain dan klaim dari nasabah.
• Memberikan pelayanan terhadap nasabah secara professional baik melalui telpon atau bertatap muka langsung.
• Penghubung antara nasabah dengan perusahaan.
• Membuat laporan mingguan dan bulanan.
• Menangani hal-hal administratif di departemen Customer Service.

About the Assignment:

- Guide our consumers and partners in using our products

- Manage service inquiries and disputes arising from our consumers and partners

- Provide excellent customer service to our consumer and partners base

- Maintain good relationships and community-building efforts with our consumers and partners

- Support projects from all verticals including registration, acquisition, and sales transaction.

The Core Objectives:

- Educate consumers and partners on products, and promotional campaigns, as well as troubleshoot when they have difficulties.

- To resolve consumers' and partners' problems quickly and effectively with empathy and care.

- Perform administrative tasks involving a partner's account (credit top-up, changes in partner's information, etc.)

Essential Experience / Criteria (Mandatory):

- Min D3/S1 any major With a GPA of 2,75

- Clear Articulation and good communication in Bahasa

- Have experience in the customer service area

- Have experience in the sales area

- Typing skill with WPM 50 & Accuracy 90%

- Sense Of Empathy

- Has vaccinated 3 dose

-Energetic and agile

-Min. Fresh graduate and max 2 years in the same position (entry-level)

-Attention to detail

-Adaptive to dynamic changes

Desirable Experience / Criteria (Preferred):

Able to speak English with minimum passive communication

Jenis Pekerjaan: Penuh Waktu

Job Descriptions:

• Carry out services to customers such as deliver product and service information bank, follow up and handle customer complaints
• Identify and mitigate potential risks, especially Operational Risk on each transactions made in Customer Service
• Performing Customer Due Diligence to obtain accurate relevant information prospective customer data in accordance with the customer data submitted
• Performing Enhanced Due Diligence to high-risk customers by adding aspects requirements or data that must be met by prospective customer

Requirement:

• Minimum of Diploma/Associate (D3) degree from any major
• At least 1 (one) year of experience in Customer Service/Teller position
• Excellent with Excel and able to operate Microsoft Office & PowerPoint
• Customer oriented
• Placement in Gama Tower, Rasuna Said (Jakarta Selatan)

Kualifikasi:

• Pendidikan minimal D3 dari semua jurusan (diutamakan jurusan Administrasi).
• Memiliki pengalaman kerja sebagai Customer Service, Customer Support, Administrasi, atau Service Support minimal 1 tahun.
• Terampil menggunakan Ms. Word, Excel, dan PowerPoint.
• Memiliki kemampuan komunikasi yang baik, jelas, dan empati terhadap pelanggan.
• Mampu menganalisis masalah pelanggan dengan teliti dan memberikan solusi yang tepat.
• Bersedia bekerja dengan sistem shift.

Detail Pekerjaan:

• Menangani pertanyaan dan keluhan pelanggan melalui WhatsApp dan live chat dengan komunikasi yang cepat, jelas, dan empatik.
• Menganalisis kendala pelanggan, memberikan solusi, serta menjelaskan fitur produk sesuai kebutuhan.
• Meneruskan permintaan teknis ke tim service, lengkap dengan detail kendala dan ekspektasi pelanggan.
• Berkoordinasi dengan tim internal (produk, engineer, service) untuk penanganan isu perangkat dan pengembangan fitur.
• Memantau status perangkat GPS pelanggan dan melakukan follow-up jika terjadi gangguan.
• Mendokumentasikan laporan pelanggan serta memperbarui status tiket secara rutin di sistem internal.

Placement:
Surabaya

Tugas dan tanggung jawab:

• Menerima keterangan dari pelanggan mengenai barang yang akan diperbaiki serta mencatat jenis barang, tipe, tahun, masa garansi, dan sebagainya
• Menginformasikan kepada pelanggan terkait dengan perkiraan anggaran perbaikan dan memberikan penjelasan mengenai parts yang perlu diganti
• Memberikan konfirmasi kepada pelanggan perihal status perbaikan
• Mengerjakan tugas administratif lain yang berhubungan dengan customer service
• Membina hubungan baik dengan pelanggan

Kualifikasi:

• Usia maksimal 30 tahun
• Pendidikan minimal D3, semua jurusan
• Memiliki pengalaman minimal 1 tahun
• Memiliki kemampuan komunikasi yang baik