1,102 Travel Assistance jobs in Indonesia

About the Assignment:

- Guide our consumers and partners in using our products

- Manage service inquiries and disputes arising from our consumers and partners

- Provide excellent customer service to our consumer and partners base

- Maintain good relationships and community-building efforts with our consumers and partners

- Support projects from all verticals including registration, acquisition, and sales transaction.

The Core Objectives:

- Educate consumers and partners on products, and promotional campaigns, as well as troubleshoot when they have difficulties.

- To resolve consumers' and partners' problems quickly and effectively with empathy and care.

- Perform administrative tasks involving a partner's account (credit top-up, changes in partner's information, etc.)

Essential Experience / Criteria (Mandatory):

- Min D3/S1 any major With a GPA of 2,75

- Clear Articulation and good communication in Bahasa

- Have experience in the customer service area

- Have experience in the sales area

- Typing skill with WPM 50 & Accuracy 90%

- Sense Of Empathy

- Has vaccinated 3 dose

-Energetic and agile

-Min. Fresh graduate and max 2 years in the same position (entry-level)

-Attention to detail

-Adaptive to dynamic changes

Desirable Experience / Criteria (Preferred):

Able to speak English with minimum passive communication

Jenis Pekerjaan: Penuh Waktu

Job Descriptions:

• Carry out services to customers such as deliver product and service information bank, follow up and handle customer complaints
• Identify and mitigate potential risks, especially Operational Risk on each transactions made in Customer Service
• Performing Customer Due Diligence to obtain accurate relevant information prospective customer data in accordance with the customer data submitted
• Performing Enhanced Due Diligence to high-risk customers by adding aspects requirements or data that must be met by prospective customer

Requirement:

• Minimum of Diploma/Associate (D3) degree from any major
• At least 1 (one) year of experience in Customer Service/Teller position
• Excellent with Excel and able to operate Microsoft Office & PowerPoint
• Customer oriented
• Placement in Gama Tower, Rasuna Said (Jakarta Selatan)

Kualifikasi:

• Pendidikan minimal D3 dari semua jurusan (diutamakan jurusan Administrasi).
• Memiliki pengalaman kerja sebagai Customer Service, Customer Support, Administrasi, atau Service Support minimal 1 tahun.
• Terampil menggunakan Ms. Word, Excel, dan PowerPoint.
• Memiliki kemampuan komunikasi yang baik, jelas, dan empati terhadap pelanggan.
• Mampu menganalisis masalah pelanggan dengan teliti dan memberikan solusi yang tepat.
• Bersedia bekerja dengan sistem shift.

Detail Pekerjaan:

• Menangani pertanyaan dan keluhan pelanggan melalui WhatsApp dan live chat dengan komunikasi yang cepat, jelas, dan empatik.
• Menganalisis kendala pelanggan, memberikan solusi, serta menjelaskan fitur produk sesuai kebutuhan.
• Meneruskan permintaan teknis ke tim service, lengkap dengan detail kendala dan ekspektasi pelanggan.
• Berkoordinasi dengan tim internal (produk, engineer, service) untuk penanganan isu perangkat dan pengembangan fitur.
• Memantau status perangkat GPS pelanggan dan melakukan follow-up jika terjadi gangguan.
• Mendokumentasikan laporan pelanggan serta memperbarui status tiket secara rutin di sistem internal.

Placement:
Surabaya

Tugas dan tanggung jawab:

• Menerima keterangan dari pelanggan mengenai barang yang akan diperbaiki serta mencatat jenis barang, tipe, tahun, masa garansi, dan sebagainya
• Menginformasikan kepada pelanggan terkait dengan perkiraan anggaran perbaikan dan memberikan penjelasan mengenai parts yang perlu diganti
• Memberikan konfirmasi kepada pelanggan perihal status perbaikan
• Mengerjakan tugas administratif lain yang berhubungan dengan customer service
• Membina hubungan baik dengan pelanggan

Kualifikasi:

• Usia maksimal 30 tahun
• Pendidikan minimal D3, semua jurusan
• Memiliki pengalaman minimal 1 tahun
• Memiliki kemampuan komunikasi yang baik

Job Descriptions:

• Responding promptly to customer inquiries
• Communicating with customer
• Acknowledging and resolving customer complaints
• Ensure customer satisfaction levels are always on target

Job Requirements:

• Minimum 1 Year experience as Customer Service
• Fresh Graduate are welcome
• Excellent communication and problem solving skills
• Able to manage time effectively
• Willing to work shifting hour
• Placement in Jakarta Selatan

KUALIFIKASI :

• Berpenampilan rapi
• Kemampuan berkomunikasi dengan baik, jelas dan ramah
• Mampu bekerja secara tim ataupun individu
• Menguasai Ms Office
• Memiliki tanggung jawab tinggi
• Responsif, mudah beradaptasi dan bersosialisasi

DESKRIPSI PEKERJAAN :

• Menjawab pertanyaan dan menyelesaikan masalah user
• Memberikan informasi tentang produk dan layanan
• Membangun hubungan baik dengan user
• Mengerjakan laporan harian, mingguan maupun bulanan

Customer Service & Community Specialist

We are seeking a highly motivated Customer ServiceandCommunity Specialist who is fluent in English and has a passion for both assisting users and engaging with gaming communities. You will address user inquiries, resolve issues, and actively contribute to community engagement strategies. Your work will directly impact our vibrant gaming community's user satisfaction, retention, and growth.

• Provide timely and professional support to users through various channels (e.g., email, Discord, social media, live chat).
• Track and resolve technical issues or feedback in collaboration with the product and dev teams.
• Manage and grow the community across various platforms, including Discord, Reddit, and Twitter.
• Plan and execute community events, contests, or initiatives to boost engagement.
• Collect user insights and report community trends, pain points, or opportunities to the internal team.
• Act as the voice of the community to ensure user feedback is heard internally.
• Maintain a strong understanding of features and updates to provide accurate information.
• Reporting user complaints and experience using product in weekly meetings, and providing the data-driven report.

• Fluent in English (spoken and written) – required for daily communication with global users and internal teams.
• Proven experience in customer support, community management, or similar roles.
• Passion for gaming and familiarity with streaming platforms (e.g., Twitch, YouTube, TikTok).
• Strong communication and interpersonal skills.
• Able to multitask and adapt in a fast-paced, remote working environment.
• Experience with tools such as Discord, Zendesk, Jira, or similar.
• Flexible with working hours and able to coordinate with global teams across different time zones.
• Self-driven, proactive, and solution-oriented.
• Knowing the streaming and gaming industry.
• Experience in preparing weekly and monthly reports on user inquiries and communicating issues to management.

Job Description

• Educate customers about products and services
• Recommend products or services based on customer needs
• Resolve customer complaints via telephone, email, letter or social media
• Process customer interaction data, accounts, and archive documents

Qualification

• Min. Bachelor's Degree
• Able to communicate in English, both verbal and written
• Profecient in Microsoft Office & Google Suites
• Target-oriented
• Professional, friendly, and able to handle complaints from customers
• Willing to work shifts
• Able to Work From Office at Kerobokan, Bali

Benefits

• Basic salary, allowance, incentive, THR
• BPJS Ketenagakerjaan & Kesehatan
• Meals 2x/day
• Computer/laptop
• Uniform & laundry
• Savings and loans
• Recreations: GYM, Gathering, etc

Job Types: Full-time, Contract, Fresh graduate

Education:

• S1 (Required)

Experience:

• Customer Service: 1 year (Required)

Language:

• English (Required)
• Mandarin (Preferred)
• Russian (Preferred)

Jobdescriptions:

• Handle inquiries from users (hosts, agencies, and general users) and resolve issues effectively.

• Train new hosts about platform rules, features, and monetization, with follow-up guidance during onboarding.

• Clearly communicate platform policies (event rules, revenue settlement, violation handling).

• Collect feedback & suggestions from users and share with the operations team.

• Build strong relationships with users to improve engagement and host retention.

Qualifications:

• Strong communication, organizational, and reporting skills.

• Patient, service-minded, and able to maintain professionalism in all situations.

• Familiarity with online social networking, live streaming, or voice interaction is a plus.

• Prior customer service or training experience preferred.

• Fast learner, adaptable to new platform policies and features.

Benefit:

• Be part of a growing team in the exciting live streaming industry.

• Collaborative work culture with opportunities to learn and grow.