2,823 Travel Tech jobs in Indonesia

• Lead the design process from concept to execution, including user research, persona development, user flows, wireframing, prototyping, and high-fidelity UI design.
• Translate complex user needs and business requirements into intuitive and engaging digital experiences.
• Develop and maintain a consistent design system and style guides across all product platforms.
• Conduct usability testing and iterate on designs based on user feedback and data analysis.
• Collaborate closely with product managers to define product strategy and roadmap.
• Work with front-end developers to ensure seamless implementation of designs, providing clear specifications and assets.
• Stay up-to-date with the latest UX/UI trends, technologies, and best practices, particularly in the travel industry.
• Champion user-centered design principles throughout the organization.
• Present design concepts and solutions effectively to stakeholders at all levels.
• Contribute to the overall product vision and strategy with a strong focus on user experience.
• Mentor junior designers and contribute to the growth of the design team.
• Optimize user flows for conversion and engagement across web and mobile applications.

• Bachelor's degree in Design, Human-Computer Interaction, or a related field, or equivalent practical experience.
• 5+ years of professional experience in UX/UI design, with a strong focus on web and mobile applications.
• A compelling portfolio demonstrating a deep understanding of UX principles and a track record of successful product designs.
• Proficiency in design and prototyping tools such as Figma, Sketch, Adobe XD, InVision, or similar.
• Experience conducting user research and usability testing.
• Solid understanding of front-end development principles (HTML, CSS, JavaScript) to facilitate effective collaboration with engineers.
• Excellent visual design skills, with a strong sense of typography, color theory, and layout.
• Exceptional communication, presentation, and interpersonal skills.
• Ability to work independently, manage time effectively, and meet deadlines in a remote work environment.
• Experience in the travel technology sector is a significant advantage.
• Familiarity with Agile development methodologies.

• Conduct user research, gather insights, and translate them into actionable design recommendations.
• Create user personas, journey maps, wireframes, and interactive prototypes.
• Design intuitive and aesthetically pleasing user interfaces (UI) for web and mobile applications.
• Develop and maintain comprehensive design systems and style guides.
• Collaborate closely with product managers and engineers to define and implement features.
• Iterate on designs based on user feedback, A/B testing, and analytics.
• Present design concepts and rationale to stakeholders effectively.
• Ensure designs meet accessibility standards and best practices.
• Stay up-to-date with the latest UX/UI trends, tools, and technologies.
• Champion user-centered design throughout the organization.

• Bachelor's degree in Design, Human-Computer Interaction, or a related field, or equivalent practical experience.
• Minimum of 5 years of professional experience in UX/UI design, with a focus on digital products.
• A strong portfolio demonstrating a wide range of UX/UI design skills and successful projects.
• Proficiency in design and prototyping tools (e.g., Figma, Sketch, Adobe XD, InVision).
• Experience with user research methodologies and usability testing.
• Solid understanding of information architecture, interaction design, and visual design principles.
• Excellent communication, presentation, and interpersonal skills.
• Ability to work independently and manage multiple projects in a remote environment.
• Experience in the travel or hospitality industry is a significant plus.
• Familiarity with front-end development concepts (HTML, CSS, JavaScript) is beneficial.

Key Responsibilities

• Troubleshoot and resolve hardware, software, servers, storage and network issues.
• Provide first-level technical support to end-users via phone, email, or in-person.
• Install, configure, and update computer systems and software as needed.
• Assist with setting up new user accounts, workstations and servers
• Collaborate with the IT team to resolve technical issues.
• Assist in maintaining and managing IT inventory, including hardware and software.
• Support the IT team with additional projects and tasks as needed.
• Familiar with Mikrotik, Windows Server, Active Directory, Proxmox and storage server
• Familiar with warehouse.

Requirements

• Bachelors degree in Information Technology, Computer Science, or a related field (preferred but not mandatory).
• Experience 1-2 year as IT Support Role.
• Basic knowledge of computer hardware, software, and networking fundamentals.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills and a customer-focused attitude.
• Willingness to learn and adapt to new technologies.
• Willing to be placed in Magelang

Job Responsibilities:

• Troubleshoot and resolve hardware, software, servers, storage and network issues.
• Provide first-level technical support to end-users via phone, email, or in-person.
• Install, configure, and update computer systems and software as needed.
• Assist with setting up new user accounts, workstations and servers
• Collaborate with the IT team to resolve technical issues.
• Assist in maintaining and managing IT inventory, including hardware and software.
• Support the IT team with additional projects and tasks as needed.
• Familiar with Mikrotik, Windows Server, Active Directory, Proxmox and storage server
• Familiar with warehouse.

Requirements:

• Bachelors degree in Information Technology, Computer Science, or a related field (preferred but not mandatory).
• Experience 1-2 year as IT Support Role.
• Basic knowledge of computer hardware, software, and networking fundamentals.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills and a customer-focused attitude.
• Willingness to learn and adapt to new technologies.
• Willing to be placed in Magelang

Key Responsibilities:

• Troubleshoot and resolve hardware, software, servers, storage and network issues.
• Provide first-level technical support to end-users via phone, email, or in-person.
• Install, configure, and update computer systems and software as needed.
• Assist with setting up new user accounts, workstations and servers
• Collaborate with the IT team to resolve technical issues.
• Assist in maintaining and managing IT inventory, including hardware and software.
• Support the IT team with additional projects and tasks as needed.
• Familiar with Mikrotik, Windows Server, Active Directory, Proxmox and storage server
• Familiar with warehouse

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field (preferred but not mandatory).
• Experience 2-4 year as IT Support Role.
• Basic knowledge of computer hardware, software, and networking fundamentals.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills and a customer-focused attitude.
• Willingness to learn and adapt to new technologies.
• Willing to be placed in Magelang (Central Java)

Key Responsibilities:

• Troubleshoot and resolve hardware, software, servers, storage and network issues.
• Provide first-level technical support to end-users via phone, email, or in-person.
• Install, configure, and update computer systems and software as needed.
• Assist with setting up new user accounts, workstations and servers
• Collaborate with the IT team to resolve technical issues.
• Assist in maintaining and managing IT inventory, including hardware and software.
• Support the IT team with additional projects and tasks as needed.
• Familiar with Mikrotik, Windows Server, Active Directory, Proxmox and storage server
• Familiar with warehouse.

Requirements:

• Bachelors degree in Information Technology, Computer Science, or a related field (preferred but not mandatory).
• Experience 1-2 year as IT Support Role.
• Basic knowledge of computer hardware, software, and networking fundamentals.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills and a customer-focused attitude.
• Willingness to learn and adapt to new technologies.
• Willing to be placed in Magelang

Location: Based in Indonesia

aims to empower every workplace to be an AI-driven company. We envision that our clients will be using our AI tools as a foundation in their everyday operations. As we continue bringing our innovative approach to fast-growing companies across manufacturing, aerospace, logistics, and maritime, we are looking for a Customer Success Executive to join us on this exciting journey.

This role is critical in ensuring our customers gain maximum value from our solutions, including our Cognitive Maintenance (CGM) and CMMS platforms. You will be the key link between our clients, product team, and vibration experts—driving smooth onboarding, effective product adoption, and long-term client satisfaction.

As a Technical Support Executive, you will act as the voice of the customer within Your role requires a balance of customer support, account management, and technical product knowledge to guide customers from onboarding through continued engagement, while ensuring their needs are met and expectations exceeded.

As part of our team, you will work in a fast-paced environment with a talented, international team to deliver industrial-grade solutions that drive cognitive maintenance, machine health monitoring, and workplace safety.

We value team members who take ownership, move fast, and are hungry to build impactful solutions. We've secured strategic partnerships and government recognition for our work—now we're scaling further, and we want you on board.

Key Responsibilities

Customer Support & Onboarding

• Provide responsive support to address customer queries and resolve issues.
• Guide and train customers during initial setup, trials, and onboarding to ensure smooth adoption of the product.

Account Management & Customer Engagement

• Maintain regular communication with clients to ensure expectations are met.
• Conduct check-in calls, review meetings, and feedback sessions to drive long-term customer success.
• Document customer interactions, updates, and notes on HubSpot or internal platforms.

Product Adoption & Development

• Ensure customers are aware of and actively using relevant product features.
• Collaborate with the Product team by relaying customer feedback and feature requests.
• Contribute to product roadmaps and help shape CGM & CMMS development priorities.

Vibration Analysis & Platform Updates

• Conduct weekly reviews of Vibration Experts' analyses and prepare customer-facing updates.
• Manually update the platform with analysis findings and communicate results to customers.

Cross-Functional Collaboration

• Liaise with the Product Development team to prioritize enhancements based on customer needs.
• Support the BD team by assisting in product demonstrations, technical discussions, and resolving customer queries during sales conversations.

Process Documentation

• Maintain accurate records of customer interactions, tickets, and support notes.
• Ensure documentation processes are standardized for consistency and knowledge sharing.

Requirements

• Bachelor's degree in Business, Engineering, Communications, or a related field.
• 2–3 years of experience in customer success, account management, or client-facing roles in a technology/SaaS/AI company.
• Excellent proficiency in the English language.
• Strong communication and interpersonal skills with proven ability to manage customer relationships.
• Detail-oriented with excellent organizational skills for managing documentation and client records.
• Ability to analyze technical reports (such as vibration analysis) and translate findings into customer-friendly insights.
• Experience with CRM platforms (e.g., HubSpot) for managing accounts and customer interactions.
• Self-motivated, proactive, and comfortable working in a fast-paced startup environment.
• Ability to collaborate effectively across teams (Product, BD, Technical).

Bonus

• Prior experience in industrial domains (manufacturing, maritime, aerospace, logistics).
• Exposure to AI/IoT solutions or technical customer support.
• Ability to conduct technical product demos confidently.

Are you passionate and skilled at providing exceptional technical support for cloud infrastructure solutions? If so, we invite you to join our team at Arupa Cloud Nusantara as a Junior Technical Support, only if:

• You have experience in managing and troubleshooting cloud services.
• You excel at diagnosing and resolving customer technical issues.
• You enjoy working closely with customers to ensure their technical problems are solved efficiently and effectively.

If you meet these criteria and are excited about the opportunity to contribute to our success, we would love to hear from you

Arupa Cloud Nusantara is an Information Technology (IT) company with a laser focus on providing cloud services and solutions. We are committed to empowering businesses with transformative cloud solutions, revolutionizing industries, and driving sustainable growth in the digital era. Our partnerships with top global brands such as VMware, Veeam, Zerto, Microsoft, Dell, HP, Supermicro, Nvidia, Minio, Acoba, Zettagrid, RedHat, and many more, enable us to offer the Indonesian market the opportunity to easily and simply consume advanced technology for their business. Established in 2017, we now continuously serve Indonesia in over 12 cities and over 5 countries worldwide. Join us on our journey of innovation, collaboration, and unparalleled success.

Requirements:

• Technical skill is must.
• Hands on Experience (installation, managing & troubleshooting) with Operating System Windows & Linux
• Familiar with System (Web, Mail, Fileshare, etc)
• Hands on Experience with Networking (routing, VPN, Load balancer is good point)
• At least 1 year experience in IT Helpdesk or Technical Support preferably in the IT industry
• Good Customer Service Skills
• Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience
• Strong empathy for customers and passion for revenue and growth
• Strong computer skills and the ability to troubleshoot and diagnose problems
• Analytical and process-oriented mindset
• Ability to command a group of individuals in a room quickly and be assertive in a public environment
• Ability to work in an entrepreneurial environment in a team and individually

Responsibilities:

• Responding to queries via chat, email, or phone
• Creating, monitoring, managing tickets
• Providing technical assistance for questions and problems
• Resolving problems and manage escalation to higher level if problems are not resolved
• Following up with customers to ensure full resolution of issues
• Writing technical guidance for new and updated software
• Guide customer during onboarding; perform demo or direct guide to deploy service
• Participate on project winning/POC/Implementation
• help to implement, deployed and excecute project with direction from presales or project manager

Benefits:

• Competitive base salary.
• Annual company bonus based on KPI scoring and company performance.
• Annual rewards trip based on company performance.
• Full-time permanent employment after a successful contract period.
• Tunjangan Hari Raya (THR).
• BPJS Kesehatan and BPJS Ketenagakerjaan.
• Private health insurance.
• Training and professional development opportunities.
• A collaborative and innovative work environment.

All CVs will be treated with the highest level of confidentiality, and only shortlisted candidates will be contacted.

• Manage a portfolio of clients, ensuring their successful adoption and utilization of our services.
• Onboard new clients, providing comprehensive training and support.
• Serve as the primary point of contact for client inquiries and technical issues.
• Proactively identify and address client needs and potential challenges.
• Conduct regular check-ins and business reviews with clients to assess satisfaction and identify growth opportunities.
• Troubleshoot technical problems and provide effective solutions in a timely manner.
• Collaborate with internal technical teams to resolve complex client issues.
• Educate clients on new features and best practices to maximize product value.
• Gather client feedback and communicate insights to product and development teams.
• Develop and maintain strong, long-term client relationships.
• Contribute to the development of customer success resources and documentation.
• Monitor client usage patterns and identify at-risk accounts.

• Bachelor's degree in a relevant field or equivalent practical experience.
• Minimum of 3 years of experience in customer success, account management, or technical support roles.
• Proven ability to manage client relationships and drive customer satisfaction.
• Strong technical aptitude and ability to understand and explain complex software or technology.
• Excellent communication, presentation, and interpersonal skills.
• Proficiency in CRM software and helpdesk ticketing systems.
• Strong problem-solving and analytical skills.
• Ability to work independently and manage time effectively in a remote environment.
• Experience in the tech industry is highly desirable.
• A proactive approach to client engagement and retention.